Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194969 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536318 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
440191 Views
565 replies
37 likes
PlanFreeCountryCanada Samsung Galaxy S6Operating SystemAndriod My Question or IssueI'm a Spotify Artist who uploaded a couple of songs, then posted the link to them on social media. I'm told that a user clicks on the link, goes through the hastle of ...
Plan Free Country Canada Samsung Galaxy S6 Operating System Andriod My Question or Issue I'm a Spotify Artist who uploaded a couple of songs, then posted the link to them on s...
474 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy note 9Operating SystemAndroid My Question or IssueThe scroll bar is so skinny especially with the curved edges that most phones have now days I always have a problem using it and normally end up just clicking...
Plan Premium Country USA Device Samsung Galaxy note 9 Operating System Android My Question or Issue The scroll bar is so skinny especially with the curved edges that most phones have...
1210 Views
0 replies
0 likes
PremiumCanadaSamsung S9 and LG G4/4 After trying all the various music streaming services, the kids settled on Spotify. I signed up and unfortunately having a serious issue. Basically search says 'Sorry, something went wrong' on all our phones (andro...
Premium Canada Samsung S9 and LG G4/4 After trying all the various music streaming services, the kids settled on Spotify. I signed up and unfortunately having a serious issue.  ...
523 Views
0 replies
0 likes
PlanPremiumCountryUS of A DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueThere is a song that keeps popping up on diferent radio stations I listen and I absolutely HATE the song. I cant dislike it because the song has a video ...
Plan Premium Country US of A Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue There is a song that keeps popping up on diferent radio stations ...
Casual Listener
767 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10My Question or IssueNow sure if its phone specific or a setting, but previously when i'm listening to music I can pause using the button on my earphones to pause/ resume music on Spotify. Now wh...
Plan Premium Country United Kingdom Device Samsung Galaxy S10 My Question or Issue Now sure if its phone specific or a setting, but previously when i'm listening to music I can pause using the...
Newbie
3197 Views
3 replies
3 likes
PlanPremium (Family)CountryUKDeviceHuawei P20 LiteOperating SystemAndroid 8 My Question or IssueI've only noticed this in the last couple of days. I *used* to use Spotify by downloading all the albums/songs I liked, then going to Library => Songs, an...
Plan Premium (Family) Country UK Device Huawei P20 Lite Operating System Android 8 My Question or Issue I've only noticed this in the last couple of days. I *used* to use Sp...
Not applicable
544 Views
1 replies
2 likes
PlanPremiumCountryGermanyDeviceXiaomi Mi A1Operating SystemAndroid 9 My Question or IssueVia Android Auto (not depending on the car, it even happens with only the AA-app opened) i am not able to stream media, i can only find local music.Using the bro...
Plan Premium Country Germany Device Xiaomi Mi A1 Operating System Android 9 My Question or Issue Via Android Auto (not depending on the car, it even happens with only the AA-app open...
534 Views
0 replies
0 likes
PlanPremiumCountryAustraliaDeviceS8Operating SystemAndroid Pie 9.0 My Question or IssueBeen having this probaly for at least a few weeks now.... when even i restart my phone my spotify change storage to the phone storage... my Mirco SD SanDisk Ultra ...
Plan Premium Country Australia Device S8 Operating System Android Pie 9.0 My Question or Issue Been having this probaly for at least a few weeks now.... when even i restart my phone ...
Regular
1911 Views
7 replies
0 likes
Please add an option to disable spotify connect. I listen to spotify on my mobile and also desktop @ work (not at the same time). It is beyond infurating that when I get in my car my phone will play music remotely to my work laptop and also when I cl...
Please add an option to disable spotify connect. I listen to spotify on my mobile and also desktop @ work (not at the same time). It is beyond infurating that when I get in my car my phone w...
Community Legend
679 Views
1 replies
2 likes
PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy S9Operating SystemAndroid 9 Pie My Question or IssueHello! My Spotify app gets stuck on a blank loading screen when navigating back to an album or playlist. This usually happens when going to the...
Plan Free/Premium Country Philippines Device Samsung Galaxy S9 Operating System Android 9 Pie My Question or Issue Hello! My Spotify app gets stuck on a blank loading screen when nav...
Casual Listener
1793 Views
2 replies
0 likes
PlanPremiumCountryFinlandDeviceAcer Iconia A3-A20Operating SystemAndroid Kitkat 4.4.2 My Question or IssueAt least when playing music in playlist mode, Spotify restarts after a few song changes (swipes). Music stops, green spotify-logo appears on the...
Plan Premium Country Finland Device Acer Iconia A3-A20 Operating System Android Kitkat 4.4.2 My Question or Issue At least when playing music in playlist mode, Spotify restarts after...
Casual Listener
661 Views
2 replies
0 likes
PlanFreeCountryRomania DeviceHuawei mate 20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can't I play these songs, is it just because they aren't available in my country or because they aren't released yet, for me..
Plan Free Country Romania Device Huawei mate 20 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why can't I play these songs, is it just beca...
Community Legend
707 Views
3 replies
0 likes
PlanPremiumCountryU.SDevice Operating SystemAndroid My Question or IssueI've spent two years downloading songs I like. When I want to listen to music, I go to the artist I want to hear and listen to the songs I like by them that I've downloaded. I pr...
Plan Premium Country U.S Device Operating System Android My Question or Issue I've spent two years downloading songs I like. When I want to listen to music, I go to th...
Music Fan
2630 Views
5 replies
27 likes
Plag I have a Nokia 6.1 Rani running Android 9. two major issues firstly every now and again when I launch Spotify my phone spontaneously reboots. Secondly when I go back to Spotify my downloads have gone and I have to redownload my playlist .only pa...
Plag I have a Nokia 6.1 Rani running Android 9. two major issues firstly every now and again when I launch Spotify my phone spontaneously reboots. Secondly when I go back to Spotify my ...
Casual Listener
614 Views
1 replies
0 likes
hi,Android one - 9just upgraded to spotify premium and installed on phonr. every time I lasunch it reboots my phone????
hi, Android one - 9 just upgraded to spotify premium and installed on phonr. every time I lasunch it reboots my phone????
Casual Listener
564 Views
2 replies
0 likes
I have a playlist with two of my favourite artists on it and i like to shuffle play them but shuffle doesn't actual shuffle them properly. The ratio of songs between them is about 40/60 so you'd think the artists would play about the same amount of t...
I have a playlist with two of my favourite artists on it and i like to shuffle play them but shuffle doesn't actual shuffle them properly. The ratio of songs between them is about 40/60 so you'd thin...
470 Views
0 replies
1 likes
PlanPremiumDeviceHuawei NovaOperating SystemAndroid My Question or Issue Downloading podcasts does't work on my smartphone anymore (Huawei Nova). Downloading songs is no trouble and it isn't the internet connection. I still have enough space and less...
Plan Premium Device Huawei Nova Operating System Android My Question or Issue Downloading podcasts does't work on my smartphone anymore (Huawei Nova). Downloading songs...
915 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueSince the bluetooth car update came out I've been experiencing issues changing my music while my phone is locked. I can't change it from my lock screen ...
Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android My Question or Issue Since the bluetooth car update came out I've been experiencing issues changi...
Community Legend
3364 Views
1 replies
0 likes
Plan: PremiumCountry: ArgentinaDevice: Moto G5Operating System: Android In the last app updates, it lost tracks from my Library.Open an artist, and see Artist Profile, not my tracks from this artist, as old versions.What kind of library is this? I ma...
Plan: Premium Country: Argentina Device: Moto G5 Operating System: Android In the last app updates, it lost tracks from my Library. Open an artist, ...
455 Views
0 replies
0 likes
PlanPremiumCountryIndiaDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IsRelease radar and discover weekly are not yet available. I have subscribed for Spotify premium since it's launch in India. Thanks in advance
Plan Premium Country India Device (Samsung Galaxy S9) Operating System (Android Pie) My Question or Is Release radar and discover weekly are not yet available. I have subscri...
Spotify Legend
1991 Views
1 replies
2 likes
