Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210454 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
560692 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462833 Views
575 replies
39 likes
PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any moreI have an android deviceI tried to Install Spotify again, but nothing changed. Or shall I cancel the contract by email and boo...
PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any more I have an android device I tried to Install Spotify again, but nothing c...
Community Legend
1309 Views
5 replies
0 likes
I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloaded songs I have to 'like' them. The point is: I do...
I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloa...
586 Views
0 replies
1 likes
Plan PremiumCountryUSADeviceNote 9 Operating SystemPieMy IssueSince Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses function until phone manually unlocked and Spotify opened and play pressed in Spotify app.
Plan Premium Country USA Device Note 9 Operating System Pie My Issue Since Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses fun...
Casual Listener
907 Views
2 replies
0 likes
None of the below information is required. However, the more you DeviceSamsung Galaxy S8Operating SystemAndroid OreoMy Question or IssueSpotify absolutely murders my battery life for no discernable reason, over 10% in half an hour and I've found no f...
None of the below information is required. However, the more you Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue Spotify absolutely murders my battery lif...
Regular
901 Views
1 replies
3 likes
PlanPremiumCountryFranceDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueThe music stops a few seconds after i change app or turn off the screen, then when i try to get back to the app it crashes.Thank you in advance for your help.
Plan Premium Country France Device LG G6 Operating System Android 8.0.0 My Question or Issue The music stops a few seconds after i change app or turn off the screen, then when i try ...
Spotify Star
5501 Views
5 replies
0 likes
PlanPremiumCountryIsrael DeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueI looking for song nf - on another level And It's not showing up
Plan Premium Country Israel Device Huawei p20 pro Operating System Android 9 My Question or Issue I looking for song nf - on another level And It's not showing...
Community Legend
563 Views
1 replies
0 likes
PlanPremiumCountry DeviceMoto Z2Operating SystemAndroid Oreo My Question or IssueThe albums take a long time to corrrectly load since the last update, only the albums. Playlist and almost everything works fine. I clean cache, re-install the app and e...
Plan Premium Country Device Moto Z2 Operating System Android Oreo My Question or Issue The albums take a long time to corrrectly load since the last update, only the a...
Regular
1194 Views
6 replies
0 likes
PlanPremiumCountryUSADeviceEonon Android Car StereoOperating SystemAndroid 8.1My Question or IssueWhen I open the app, the song restarts instead of picking up where it left off. My other Android devices play the song from the last point played. Not a...
Plan Premium Country USA Device Eonon Android Car Stereo Operating System Android 8.1 My Question or Issue When I open the app, the song restarts instead of picking up where it left ...
Composer
2737 Views
1 replies
0 likes
Plan: FreeCountry: UKDevice: Samsung J3Operating System: ANDROIDMy Question or IssueIt's been asked 1000s of times before but none of the so called "solutions" seem to work.There is NO Shuffle button on ANDROIDOne post talked about "you can't UN-shuf...
Plan: Free Country: UK Device: Samsung J3 Operating System: ANDROID My Question or Issue It's been asked 1000s of times before but none of the so called "solutions" seem to work. There ...
Composer
2126 Views
1 replies
0 likes
Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay PlanPremiumCountryGermany DeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue
Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay Plan Premium Country Germany Device Samsung g...
Composer
8247 Views
1 replies
1 likes
PlanFreeCountry India Device LenovoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no shuffle/repeat button on my spotify. Please help as this is causing much trouble as I am unable to repeat a song or a playlist.
Plan Free Country India Device Lenovo Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue There is no shuffle/repeat button on my spotif...
Casual Listener
3702 Views
4 replies
0 likes
PlanPremiumCountryThailandDeviceSamsung Galaxy S10+Operating SystemAndroid 9.0 My Question or IssueI'm using BMW 3 series (with iDrive 6) and was able to skip track using steering wheel control when I was using iPhone X (iOS 12). However, I can't do ...
Plan Premium Country Thailand Device Samsung Galaxy S10+ Operating System Android 9.0 My Question or Issue I'm using BMW 3 series (with iDrive 6) and was able to skip track using ste...
1565 Views
0 replies
3 likes
PlanPremiumCountryUruguayDeviceHuawei Y9 2019Operating SystemAndroid Oreo 8 My Question or IssueNo me aparece la opción de compartir lo que estoy escuchando en mis historias de Instagram. Tengo la versión más reciente de ambas aplicaciones, y ya prob...
Plan Premium Country Uruguay Device Huawei Y9 2019 Operating System Android Oreo 8 My Question or Issue No me aparece la opción de compartir lo que estoy escuchando en mis historias ...
Regular
1760 Views
2 replies
2 likes
PlanPremiumCountryUKDeviceHuawei Honor 10Operating SystemAndroid 9 My Question or IssueI have a student premium account and everything was fine up until about 4 weeks ago when the app changed how it looked and I have since found out it is the way fre...
Plan Premium Country UK Device Huawei Honor 10 Operating System Android 9 My Question or Issue I have a student premium account and everything was fine up until about 4 weeks ago whe...
Composer
1858 Views
4 replies
1 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s6 EdgeOperating SystemAndroid My Question or IssueI listened to the band "whoo" once a couple months ago and my "more like artist" section on the home screen has been stuck on "More like whoo" ever...
Plan Premium Country United States Device Samsung Galaxy s6 Edge Operating System Android My Question or Issue I listened to the band "whoo" once a couple months ago and my "more lik...
Regular
1389 Views
3 replies
2 likes
PlanPremium DeviceSamsung galaxy S9Operating Systemandroid 9 My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that ...
Plan Premium Device Samsung galaxy S9 Operating System android 9 My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get del...
446 Views
0 replies
1 likes
PlanPremium FamilyCountryUSADeviceNVIDIA Shield TVOperating SystemAndroid My Question or IssueWhen I try to use the google assistant to play music on my NVIDIA shield TV either directly through the remote or through one of my google home devices (hub...
Plan Premium Family Country USA Device NVIDIA Shield TV Operating System Android My Question or Issue When I try to use the google assistant to play music on my NVIDIA shield...
796 Views
0 replies
1 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 pieSpotify Version 8.4.97.807 My Question or IssueI can't follow artists anymore, I press the follow button on any artist's page and it turns on the circle green and ...
Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Android 9 pie Spotify Version 8.4.97.807 My Question or Issue I can't follow artists anymore, I pres...
495 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceMoto Z2 PlayOperating SystemAndroid 8.0, February patch My Question or IssueFor the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play t...
Plan Premium Country Germany Device Moto Z2 Play Operating System Android 8.0, February patch My Question or Issue For the last two versions, Spotify refuses to remember downloaded p...
Spotify Star
702 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid P My Question or IssueWhenever I open Spotify on my phone I can use it fine until my screen timesout. Then when I try to turn my screen back on it goes black, flahes, and then resta...
Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android P My Question or Issue Whenever I open Spotify on my phone I can use it fine until my screen timesout. The...
Casual Listener
670 Views
1 replies
0 likes
