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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842638 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842638 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14268 Views
  • 1 replies
  • 0 likes
  • 14268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App loses settings

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or Issue Hi, Since I updated my Galaxy S7 to Android 8, my Spotify App loses settings quite often. Music Quality switches fron high to automatic and I always ...

  • Casual Listener
  • Plan Premium Country  Germany Device Samsung Galaxy S7   Operating System Android 8.0.0   My Question or Issue   Hi,  Since I updated my Galaxy S7 to Android 8...
  • Fak3V
  • Casual Listener
  • 533 Views
  • 3 replies
  • 3 likes
  • 533 Views
  • 3 replies
  • 3 likes

Superuser Contribution App plays instead of desktop

Plan: PremiumCountry: US DevicePixel 2 XL, and Macbook Pro mid 2015)Operating System(OS X High Sierra, Android 8.1.0) Spotify, you woke my one month old son up. He was being extra extra fussy and so I sat with him in the nursery playing a lullaby on ...

  • Music Fan
  • Plan: Premium Country: US   Device Pixel 2 XL, and Macbook Pro mid 2015) Operating System (OS X High Sierra, Android 8.1.0)   Spotify, you woke my one month old son up.  ...
  • GCWright
  • Music Fan
  • 468 Views
  • 10 replies
  • 0 likes
  • 468 Views
  • 10 replies
  • 0 likes

I can't delete the data of Spotify

PlanPremiumCountry France My Question or IssueHi,I have a problem with Spotify's data. I have download a big playlist on my phone who take all the space on my phone memory. So I tried to uninstall Spotify to get my memory back. But now Spotify is uni...

  • Casual Listener
  • Plan Premium Country  France     My Question or Issue Hi, I have a problem with Spotify's data. I have download a big playlist on my phone who take all the space on my phone me...
  • Jose_M
  • Spotify Star
  • 1628 Views
  • 4 replies
  • 0 likes
  • 1628 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify closed itself after going tot the current playing song

PlanPremiumCountry NetherlandsDeviceAcerOperating SystemAndroid (4.4.2) My Question or Issue After An update met Spotify relaunches itself and stops playing the current song after i wanted to go to the current playing song. Opening Spotify itself doe...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Acer Operating System Android (4.4.2)   My Question or Issue  After An update met Spotify relaunches itself and stops playing the cur...
  • tomsat50
  • Music Fan
  • 453 Views
  • 8 replies
  • 1 likes
  • 453 Views
  • 8 replies
  • 1 likes

does shuffle even work on the free version

Becauase it really feels like It doesn't do it at all if you wanna reshuffle your playlist or whatever. When ever i want to actually shuffle i have to erase the data and start over and shuffle it again so it an make a new playlist. It's really frustr...

  • Roadie
  • Becauase it really feels like It doesn't do it at all if you wanna reshuffle your playlist or whatever.  When ever i want to actually shuffle i have to erase the data and start over and shuffle ...
  • lumster49
  • Roadie
  • 257 Views
  • 6 replies
  • 0 likes
  • 257 Views
  • 6 replies
  • 0 likes

Superuser Contribution Blank screen after tapping the music player bar at the bottom

That's my problem. Whenever I try to touch it, the app show nothing but a beautiful grey screen. After a while the app crash and close. Also when there's an ad, whether I choose to watch it or skip it, the app will crash. I rebooted my phone, reinsta...

  • Regular
  • That's my problem. Whenever I try to touch it, the app show nothing but a beautiful grey screen. After a while the app crash and close. Also when there's an ad, whether I choose to watch it or skip i...
  • Alfredo
  • Roadie
  • 243 Views
  • 4 replies
  • 0 likes
  • 243 Views
  • 4 replies
  • 0 likes

My Spotify Will Not Stop Allowing Someone Else to Take Over My Account

PlanPremiumCountry USDeviceGalaxy Note 8Operating SystemAndroid 8.0.0 My Question or IssueA while back, my Spotify started connecting to another device and allowing them to control music and play it on their device. The device is tagged PS4-475. I've...

  • Newbie
  • Plan Premium Country  US Device Galaxy Note 8 Operating System Android 8.0.0     My Question or Issue A while back, my Spotify started connecting to another device and allow...
  • Noah
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify streaming on bmw not working.

PlanPremiumCountry United kingdomSamsung galaxy s8Operating SystemAndroid Oreo My Question or Issue Streaming of spotify over usb using the connected app used to work. This now no longer works once ive updated to android oreo (8.0). Ive tried using m...

  • Newbie
  • Plan Premium Country  United kingdom Samsung galaxy s8 Operating System Android Oreo   My Question or Issue  Streaming of spotify over usb using the connected app used to...
  • SergioDavid
  • Roadie
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
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Superuser Contribution Alle Lieder gelöscht

Hallo,Ich habe den "Herunterladen Hebel " grundsätzlich bei meinen "Songs" aktiviert. Also wenn ich ein neues Lied hinzufüge wird dieses automatisch auch heruntergeladen weil der "Download Hebel" ja so eingestellt ist dass es alle lieder immer herunt...

  • Regular
  • Hallo, Ich habe den "Herunterladen Hebel " grundsätzlich bei meinen "Songs" aktiviert. Also wenn ich ein neues Lied hinzufüge wird dieses automatisch auch heruntergeladen weil der "Download Hebel" j...
  • SergioDavid
  • Roadie
  • 10916 Views
  • 1 replies
  • 0 likes
  • 10916 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en la descarga

PlanPremiumCountryMexico Device(Motorola, Moto G5S Plus)Operating System(Android 7.1.1) My Question or Issue El dia de hoy (en que estoy publicando este post) compre una tarjeta de premium con plazo de 6 meses, lo primero que quize hacer fue descarga...

  • Newbie
  •   Plan Premium Country Mexico   Device (Motorola, Moto G5S Plus) Operating System (Android 7.1.1)   My Question or Issue  El dia de hoy (en que estoy publicando este p...
  • SergioDavid
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Using Up Internal and SD Card Storage Even When Deleted

So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had been saving to my internal memory, but that was full...

  • Newbie
  • So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had b...
  • SergioDavid
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Online and Offline Mode

PlanPremium for FamilyCountry IndonesiaDeviceSamsung Galaxy A7 (2016)Operating SystemAndroid 7 (Nougat) My Question or Issue I re-installed Spotify app on my phone yesterday and since then, it shows offline mode. I use full mobile data and sometimes ...

  • Newbie
  • Plan Premium for Family Country  Indonesia Device Samsung Galaxy A7 (2016) Operating System Android 7 (Nougat)   My Question or Issue  I re-installed Spotify app on my phone ...
  • Billy-J
  • Spotify Star
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Superuser Contribution All songs deleted after restart

I have my sd card as my storage for music. But everytime I restart my phone all songs are deleted. Over and over again.

  • Regular
  • I have my sd card as my storage for music.  But everytime I restart my phone all songs are deleted. Over and over again. 
  • Melody
  • Community Manager
  • 1441 Views
  • 2 replies
  • 2 likes
  • 1441 Views
  • 2 replies
  • 2 likes

Solved!! Freeze and black screen when playing full screen album art songs

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 EdgeOperating SystemSamsung Experience 9.0 with Android OreoVersion: G935W8VLU3CRE3/G935W8OYA3CRE3/G935W8VLU3CRE3 My Question or IssueI have been getting this issue for a couple of weeks. Every Spotify ...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S7 Edge Operating System Samsung Experience 9.0 with Android Oreo Version: G935W8VLU3CRE3/G935W8OYA3CRE3/G935W8VLU3CRE3   My Question ...
  • Moulel
  • Casual Listener
  • 1211 Views
  • 1 replies
  • 0 likes
  • 1211 Views
  • 1 replies
  • 0 likes

Solved!! Change Shuffle Play button

Is there any way to change the Shuffle Play button to just say Play or just remove it altogether? I never want to use Shuffle Play. Why is it there? I'm fine with the order in which songs are arrange on an album or play list. I honestly do not unders...

  • Casual Listener
  • Is there any way to change the Shuffle Play button to just say Play or just remove it altogether?   I never want to use Shuffle Play.  Why is it there?  I'm fine with the order in wh...
  • Billy-J
  • Spotify Star
  • 5630 Views
  • 5 replies
  • 9 likes
  • 5630 Views
  • 5 replies
  • 9 likes

Problem with displaying song details

PlanFreeCountryVietnamDeviceSamsung Galaxy E7Operating SystemAndroid My Question or IssueHi, please help me with this issue. I don't know why, when I tap on the song title (to see its details), my screen turns black like this: And it stops playing mu...

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  • Regular
  • Plan Free Country Vietnam Device Samsung Galaxy E7 Operating System Android   My Question or Issue Hi, please help me with this issue. I don't know why, when I tap on the song title (t...
  • KhanhPham
  • Regular
  • 390 Views
  • 11 replies
  • 0 likes
  • 390 Views
  • 11 replies
  • 0 likes

Music stops after every song

PlanFreeCountry SweDeviceHuawei P20 proOperating SystemAndroid My Question or Issue Music stops after every song. Need to press play for The music to continue. I'm playing music online. I have:Restarted my phone Clean reinstallSwitched between wifi a...

  • Newbie
  •   Plan Free Country  Swe Device Huawei P20 pro Operating System Android   My Question or Issue   Music stops after every song. Need to press play for The music to cont...
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Deleting My Cache

So, I want to free up space on my phone. My Spotify cache takes up 1.6GB of storage. If I delete my cache, what do I lose? I've searched online but it's not very clear. Any help would be appreciated

  • Casual Listener
  • So, I want to free up space on my phone. My Spotify cache takes up 1.6GB of storage.   If I delete my cache, what do I lose? I've searched online but it's not very clear.   Any help wou...
  • Loxer
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Cache Removal
  • 220 Views
  • 1 replies
  • 0 likes

CONNECTION FAILED (VIVO V9)

PlanPremiumCountry MalaysiaDeviceVivo V9Operating SystemAndroidMy Question or Issue Hi. I cant open my spotify because the image (attached below) appeared everytime I open the app. I have to uninstall and reinstall then it worked. But few hrs later i...

  • Casual Listener
  • Plan Premium Country  Malaysia Device Vivo V9 Operating System Android My Question or Issue  Hi. I cant open my spotify because the image (attached below) appeared everytime I open...
  • youngmai9
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

My favorites list and heart button gone

PlanPremiumCountry IsraelDeviceSamsung Galaxy 7. Wife's is Galaxy 9.Operating SystemAndroid My Question or Issue Hello, ive been using the heart button to add songs to my favorites list.Suddenly i cannot find my favorites songs in my playlists, and t...

  • Newbie
  • Plan Premium Country  Israel Device Samsung Galaxy 7. Wife's is Galaxy 9. Operating System Android   My Question or Issue   Hello, ive been using the heart button to add s...
  • Billy-J
  • Spotify Star
  • 1285 Views
  • 1 replies
  • 1 likes
  • 1285 Views
  • 1 replies
  • 1 likes