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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27642 Views
  • 59 replies
  • 23 likes
  • 27642 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870345 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870345 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24729 Views
  • 3 replies
  • 0 likes
  • 24729 Views
  • 3 replies
  • 0 likes

What happen to local files if premium plan runs out?

PlanFreeOperating SystemAndroid Oreo My Question or IssueHey there, i currently use the spotify free plan. Therefore, I can´t play local files on my android smartphone. I am desperate to play my loal music on android with spotify. Thats why I probadl...

  • Newbie
  • Plan Free Operating System Android Oreo   My Question or Issue Hey there, i currently use the spotify free plan. Therefore, I can´t play local files on my android smartphone. I a...
  • Loxer
  • Community Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Why do random songs star playing in my play list?

Plan: Free Country: Lithuania Device: (Huawei P20) Operating System: (Android Oreo) My Question or Issue: Whenever I play a playlist of mine on my phone, after the 1st song some wierd azz songs start playing that I never listened nor heard of. For ex...

  • Casual Listener
  • Plan: Free Country: Lithuania Device: (Huawei P20) Operating System: (Android Oreo) My Question or Issue: Whenever I play a playlist of mine on my ph...
  • Loxer
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • what
  • 308 Views
  • 1 replies
  • 0 likes

Arrange songs within a playlist gone with update?

I noticed today that I can no longer arrange songs in whatever order I choose within a playlist with my Android tablet. It seems like an important feature to lose & can I have it back in the next update? Thanks in advance.

  • Newbie
  • I noticed today that I can no longer arrange songs in whatever order I choose within a playlist with my Android tablet.  It seems like an important feature to lose & can I have it back in th...
  • Loxer
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Albumliste von Artistenansicht verschwunden

PlanFree/PremiumCountry DeviceDiverse, Android 9Spotify version 8.4.88.150 Unter Android 9 werden in der Artistenansicht seit dem letzten Update keine Alben mehr angezeigt.Es ist nur Android 9 betroffen da dort ein neues Design angezeigt wird. Das ne...

  • Newbie
  • Plan Free/Premium Country   Device Diverse, Android 9 Spotify version 8.4.88.150   Unter Android 9 werden in der Artistenansicht  seit dem letzten Update keine Alben mehr angez...
  • 2118 Views
  • 0 replies
  • 0 likes
  • 2118 Views
  • 0 replies
  • 0 likes

App constantly changes my music quality...

PlanPremiumCountry USADeviceGoogle Pixel 3Operating SystemAndroid Pie (9), most current version My Question or IssueThe app keeps downgrading my music quality. I always keep it set to Very High and multiple times per week the app changes it back to t...

  • Newbie
  •   Plan Premium Country  USA Device Google Pixel 3 Operating System Android Pie (9), most current version   My Question or Issue The app keeps downgrading my music quality.&n...
  • dawidw
  • Newbie
  • 851 Views
  • 1 replies
  • 2 likes
  • 851 Views
  • 1 replies
  • 2 likes

[mobile] shuffle option missing on specific playlist.

PlanFreeCountry USADeviceGalaxy S6Operating SystemAndroid. My Question or Issue I have many playlists on my Spotify account, however, the one playlist that I listen to heavily, which is almost 3,000 songs, no longer has the option to shuffle the play...

  • Newbie
  •   Plan Free Country  USA Device Galaxy S6 Operating System Android.    My Question or Issue  I have many playlists on my Spotify account, however, the one playlist...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Notificación persistente "conectando a Spotify"

Desde hace una semana más o menos, cada 5 o 10 segundos me salta una notificación de Spotify que dice "Conectando a Spotify". La notificación dura unos segundos, pero como digo, vuelve a salir cada poco y no se puede remover a mano. He cerrado sesión...

  • Casual Listener
  • Desde hace una semana más o menos, cada 5 o 10 segundos me salta una notificación de Spotify que dice "Conectando a Spotify". La notificación dura unos segundos, pero como digo, vuelve a salir cada p...
  • DarkMefisto
  • Newbie
  • 3986 Views
  • 6 replies
  • 18 likes
  • 3986 Views
  • 6 replies
  • 18 likes

My library doesn't sync to my Android mobile phone

PlanPremiumCountry GermanyDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or Issue I added songs to my library from my computer. They synced on my iPad but not on my Android mobile phone. I have enough storage and tried to logout and lo...

  • Newbie
  • Plan Premium Country  Germany Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue  I added songs to my library from my computer. They synced on my iPa...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

No filter button to search playlist

I got note 9 I have re installed app but on my Playlist there is no filter section anymore how do I fix? I reinstalled app.

  • Regular
  • I got note 9 I have re installed app but on my Playlist there is no filter section anymore how do I fix? I reinstalled app.   
  • intaloemanoel
  • Newbie
  • 825 Views
  • 10 replies
  • 1 likes
  • 825 Views
  • 10 replies
  • 1 likes

Recently Played Artists Not Showing?

Hi there, I spent the day enjoying Spotify yesterday. Both on my phone and desktop, about 90% of that experience is absent from my Recently Played. I'm concerned that these plays aren't tracked/artists are not given credit for them. I notice this err...

  • Newbie
  • Hi there,   I spent the day enjoying Spotify yesterday. Both on my phone and desktop, about 90% of that experience is absent from my Recently Played. I'm concerned that these plays aren't trac...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Cannot start radio station. Please try again later

PlanPremiumCountryPortugalDevice(OnePlus One)Operating System(Android 6.0.1)Spotify 8.4.84.874 My Question or Issue When I try to start a song radio, it just gives me the pop-up with the above text "Cannot start radio station. Please try again later"...

  • Roadie
  •   Plan Premium Country Portugal Device (OnePlus One) Operating System (Android 6.0.1) Spotify 8.4.84.874     My Question or Issue  When I try to start a song radio, i...
  • Oh-well
  • Casual Listener
  • 3083 Views
  • 17 replies
  • 10 likes
  • 3083 Views
  • 17 replies
  • 10 likes

Artistas no se reproducen

PlanPremiumCountry ArgentinaDeviceMoto Z2 playOperating SystemAndroid My Question or Issue En específico la banda Babasónicos no se reproduce desde mi celular, en otros dispositivos si lo hace correctamente. No aparece ningún aviso, simplemente no se...

  • Newbie
  •   Plan Premium Country  Argentina Device Moto Z2 play Operating System Android  My Question or Issue  En específico la banda Babasónicos no se reproduce desde mi celular...
  • oburger04
  • Roadie
  • 1095 Views
  • 1 replies
  • 0 likes
  • 1095 Views
  • 1 replies
  • 0 likes

App crash

The app Crash after search Iván Ferreiro, select all EP, try to add some single to the queuePlanPremiumCountrySpainDeviceBqOperating System Android Oreo

  • Regular
  • The app Crash after search Iván Ferreiro, select all EP, try to add some single to the queue Plan Premium Country Spain Device Bq Operating System  Android Oreo  
  • Billy-J
  • Spotify Star
  • 1062 Views
  • 5 replies
  • 1 likes
  • Crash
  • 1062 Views
  • 5 replies
  • 1 likes

buzzing noise Android - FIXED!

Hi all, So many (including myself) have been suffering from a buzzing sound (or electronic bug) during playback in Android Devices. I use a Note5 (yes it is getting old), however I believe the issue is the same across multitude of devices.The reason ...

  • Newbie
  •   Hi all,   So many (including myself) have been suffering from a buzzing sound (or electronic bug) during playback in Android Devices.    I use a Note5 (yes it is getting ol...
  • 5043 Views
  • 0 replies
  • 1 likes
  • 5043 Views
  • 0 replies
  • 1 likes

Fixing radio

Where did the option to save radio stations go? I can only play new stations, not save or delete them to my own stations section. Help!

  • Newbie
  • Where did the option to save radio stations go? I can only play new stations, not save or delete them to my own stations section. Help! 
  • netomm
  • Newbie
  • 627 Views
  • 1 replies
  • 3 likes
  • Android
    Radio
  • 627 Views
  • 1 replies
  • 3 likes

specific albums dont play properly?

PremiumCountry CanadaDeviceLG Power x IIOperating Systemwhatever latest android OS My Question or Issue For some reason, J.Cole's album KOD and specific songs within don't play properly, some just break spotify and crash it, or just skip into the nex...

  • Newbie
  • Premium Country  Canada Device LG Power x II Operating System whatever latest android OS   My Question or Issue  For some reason, J.Cole's album KOD and specific songs within ...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Unable to Create New Playlists on Android

For the past couple of months I've been difficulties creating new playlists. I'm able to make new playlists but once I close and reopen Spotify my new playlist disappears. I have now issue making playlists on my computer, just my mobile device (I use...

  • Newbie
  • For the past couple of months I've been difficulties creating new playlists. I'm able to make new playlists but once I close and reopen Spotify my new playlist disappears. I have now issue making pla...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

[Chromecast] App must be forced closed to find Chromecast

PlanPremiumCountrySwedenDeviceNexus 5XOperating SystemAndroid My Question or IssueSometimes my Chromecast devices are not shown in devices list when Spotify is opened. If I force close Spotify and restart the Chromecast is usually visible. I've had t...

  • Casual Listener
  • Plan Premium Country Sweden Device Nexus 5X Operating System Android   My Question or Issue Sometimes my Chromecast devices are not shown in devices list when Spotify is opened. If I f...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Only downloading a few of my songs

Hi, I'm in Australia on a premium plan. My phone is a Samsung Galaxy 7. I have a playlist of about 190 songs, which was successfully downloaded previously, however now only 10 of the songs are downloaded, and no matter what I do, it won't download an...

  • Newbie
  • Hi, I'm in Australia on a premium plan. My phone is a Samsung Galaxy 7.   I have a playlist of about 190 songs, which was successfully downloaded previously, however now only 10 of the songs a...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes