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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375485 Views

541 replies

34 likes

Account
Free
  • 375485 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7527 Views

0 replies

7 likes

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  • 7 likes

Solved!! [Troubleshoot] Album cover loading and download problems

PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroidVersion: 8.4.97.807My Question or IssueAlbum cover art isn't loading with listening window, downloading new songs can range from slow to basically unresponsive, and loading for pl...

Visitor

Plan Premium Country United States Device LG K20 Plus Operating System Android Version: 8.4.97.807 My Question or Issue Album cover art isn't loading with listening window, downlo...

user-removed

Not applicable

388 Views

1 replies

0 likes

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  • 1 replies
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Pausing Problems on Android

PlanPremium with Hulu for studentsCountryUnited StatesDeviceSamsung Galaxy s7Operating SystemAndroid version 8.0.0 My Question or IssueHi all. I've been having this issue for the last couple months and it's really annoying. Basically, whatever I'm li...

Newbie

Plan Premium with Hulu for students Country United States Device Samsung Galaxy s7 Operating System Android version 8.0.0   My Question or Issue Hi all. I've been having this issue for...

386 Views

0 replies

0 likes

Android
Samsung
Samsung Galaxy 7
  • 386 Views
  • 0 replies
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Car Mode Automatically Changes Song When Phone Is Unlocked

PlanPremium CountryUnited States DeviceSamsung Galaxy s8 plus Operating SystemAndroid Oreo (8.0.0) My Question or IssueWhen I am using car mode, I select the song I want to listen to then lock my phone. When I unlock the phone, without touching the s...

Casual Listener

Plan Premium   Country United States   Device Samsung Galaxy s8 plus   Operating System Android Oreo (8.0.0)   My Question or Issue When I am using car mode, I s...

1124 Views

0 replies

0 likes

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Spotify taking more space than it says

PlanPremiumDeviceOneplus one 64gb My Question or IssueI have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, but when k look in my phones setting spotify takes 22gb of space. What i...

Newbie

Plan Premium Device Oneplus one 64gb   My Question or Issue I have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, bu...

468 Views

0 replies

0 likes

  • 468 Views
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Android devices in different vlan

PlanPremiumCountryGermany DeviceLG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system Operating SystemAndroid 8.0.0, Windows 10 Pro My Question or Issue I have problem with the app over all androids devices at my home network. My wifi is i...

Newbie

Plan Premium Country Germany  Device LG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system  Operating System Android 8.0.0, Windows 10 Pro   My Question or Issue &...

440 Views

0 replies

0 likes

  • 440 Views
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Can't Display Artist Information On Spotify India

PlanFreeCountryINDIADeviceXiaomi Redmi Note 5Operating SystemAndriid My Question or IssueCan't view complete ARTIST INFORMATION OF ANY ARTIST

Casual Listener

Plan Free Country INDIA Device Xiaomi Redmi Note 5 Operating System Andriid   My Question or Issue Can't view complete ARTIST INFORMATION OF ANY ARTIST

__Neil_Isaac__

Casual Listener

490 Views

3 replies

1 likes

  • 490 Views
  • 3 replies
  • 1 likes

Show saved albums only

PlanPremiumCountryLuxembourgDeviceSamsung Galaxy A6+Operating SystemAndroid Oreo My Question or IssueI have a problem in my Spotify app.When I want to listen to a saved album, for example Trench by Twenty One Pilots, I have to scroll through 100 Albu...

Newbie

Plan Premium Country Luxembourg Device Samsung Galaxy A6+ Operating System Android Oreo   My Question or Issue I have a problem in my Spotify app. When I want to listen to a save...

322 Views

0 replies

0 likes

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Favourite artists not found in india

PlanPremiumCountryIndia DeviceLGV20Operating SystemAndroid Oreo My Question or IssueThanks for launching in india finally.. I am a spotify India premium user... Unfortunately I don't see or able to play any songs of my fav artists like - Coldplay, Li...

Newbie

Plan Premium Country India   Device LGV20 Operating System Android Oreo   My Question or Issue Thanks for launching in india finally.. I am a spotify India premium user... U...

xoholo

Composer

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
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App continues playing searched results even when search term is removed.

PlanPremiumCountryUK Device(Samsung Galaxy 9)Operating System(Android Oreo, ) Steps to replicate1. Log in to Android App2. Click Your Library3. Click Songs4. Pull down to activate Search Filter5. Type in search term6. Play a song from filtered result...

Regular

  Plan Premium Country UK   Device (Samsung Galaxy 9) Operating System (Android Oreo, )   Steps to replicate 1. Log in to Android App 2. Click Your Library 3. Click ...

499 Views

0 replies

0 likes

Android
filter
Search
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Android Auto - Spotify stucks on green loading cycle on Album screen

PlanPremiumCountryGERDeviceNokia 6.1Operating SystemAndroid 9 My Question or IssueSince August 2018, every time I want want to go to the "Albums" view on Spotify in Android Auto, I get the green loading cycle and spotify will remain loading.

Gig Goer

Plan Premium Country GER Device Nokia 6.1 Operating System Android 9   My Question or Issue Since August 2018, every time I want want to go to the "Albums" view on Spotify in Android A...

Nico

Community Legend

693 Views

4 replies

0 likes

  • 693 Views
  • 4 replies
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Solved!! Shuffle Play

PlanFreeCountry United StatesDeviceMoto EOperating SystemAndroid My Question or Issue I would like to get rid of shuffle play on my phone and I can't do it. There is literally no shuffle icon that I can click on. Hoever on my laptop, I have the optio...

Casual Listener

Plan Free Country  United States Device Moto E Operating System Android   My Question or Issue  I would like to get rid of shuffle play on my phone and I can't do it. There i...

Noah

Spotify Star

846 Views

3 replies

0 likes

  • 846 Views
  • 3 replies
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"No internet connection detected" while on WiFi

I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never encountered this on any other network. PlanFree/Prem...

Newbie

I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never e...

Nico

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
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Android App "Premium Feature" Message and Music Not Playing

PlanPremiumCountryUnited StatesDeviceLG V20Operating SystemAndroid 8.0.0 Oreo My Question or IssueI have a Spotify Premium account but the android app (and only the app--I am listening to music fine on my desktop) will only play a few seconds of a so...

Newbie

Plan Premium Country United States Device LG V20 Operating System Android 8.0.0 Oreo   My Question or Issue I have a Spotify Premium account but the android app (and only the app--I am...

453 Views

0 replies

2 likes

  • 453 Views
  • 0 replies
  • 2 likes

Solved!! Spotify won't play

PremiumCountry Australia DeviceSamsung Galaxy S8Operating System(Android.) My Question or IssueI have a Samsung G S8 and Spotify Premium. If the phone is left idle for a short while Spotify won't play. I either get a rotating circle or the play butto...

Music Fan

  Premium Country Australia   Device Samsung Galaxy S8 Operating System (Android.)   My Question or Issue I have  a Samsung G S8 and Spotify Premium. If the phone is l...

daylef

Music Fan

7024 Views

2 replies

0 likes

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  • 2 replies
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Spotify stops playing after each track.

My Question or IssuePlan: FreeCountry: AustraliaDevice: Samsung Galaxy Note 9Operating System: AndroidProblem: Almost after every track music stops playing, requiring me to unlock phone, tap Spotify app and it then continues to play new track. Very a...

Casual Listener

    My Question or Issue Plan: Free Country: Australia Device: Samsung Galaxy Note 9 Operating System: Android Problem: Almost after every track music stops playing, requiring me to ...

SteveBotha

Casual Listener

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Offline Listening

PlanPremiumCountryIndiaDeviceSamsung J6+Operating SystemAndroid Oreo My Question or IssueMy playlist gets downloaded everyday twice a day. I don't why. And if I cancel the download I can't use the offline feature and if that's how spotify premium wor...

Newbie

Plan Premium Country India Device Samsung J6+ Operating System Android Oreo   My Question or Issue My playlist gets downloaded everyday twice a day. I don't why. And if I cancel the do...

309 Views

0 replies

0 likes

  • 309 Views
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Solved!! Songs unavailable [India]

PlanPremiumCountryIndia DeviceAndroid Operating SystemA. Oreo My Question or Issue When will WARNER BROS content be available. So many of my favorite songs are unavailable, spotify ain't fun this way. So many playlists are greyed out.

Newbie

  Plan Premium Country India   Device Android  Operating System A. Oreo   My Question or Issue   When will WARNER BROS content be available. So many of my favori...

Luan

Spotify Star

7723 Views

2 replies

11 likes

  • 7723 Views
  • 2 replies
  • 11 likes

Spotify in Android Auto using USB

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating System8.0 My Question or IssueIt worked perfect when I first got my car last month and since then it has stopped. When I am connect to android auto via usb cable, it will not play. It works fla...

Newbie

  Plan Premium Country Canada Device Samsung Galaxy S8 Operating System 8.0   My Question or Issue It worked perfect when I first got my car last month and since then it has stop...

429 Views

0 replies

0 likes

  • 429 Views
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App crashes when opening specific Album

PlanPremiumCountryUnited KingdomDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhen opening the album "The libertines by The Libertines" from the my album page of the app the app just crashes, didn't always use to do this and I can still ...

Casual Listener

Plan Premium Country United Kingdom Device Pixel 3 Operating System Android 9   My Question or Issue When opening the album "The libertines by The Libertines" from the my album page of...

Shoto14

Casual Listener

617 Views

2 replies

0 likes

  • 617 Views
  • 2 replies
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Bluetooth through my car is cutting in and out.

I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go quiet and resume anywhere from 5 to 25 seconds later...

Newbie

I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go q...

666 Views

0 replies

1 likes

  • 666 Views
  • 0 replies
  • 1 likes