Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851276 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851276 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17278 Views
  • 3 replies
  • 0 likes
  • 17278 Views
  • 3 replies
  • 0 likes

Superuser Contribution App has become very buggy recently.

PlanPremiumCountry UkDeviceHuawei mate 10 proOperating SystemAndroid 8 My Question or Issue My app has become really user unfriendly of late, possibly since the last update. I've reinstalled and tried force quitting. I've also switched off any screen...

  • Casual Listener
  • Plan Premium Country  Uk Device Huawei mate 10 pro Operating System Android 8   My Question or Issue  My app has become really user unfriendly of late, possibly since the las...
  • danieldxyzdd
  • Casual Listener
  • 1683 Views
  • 4 replies
  • 10 likes
  • 1683 Views
  • 4 replies
  • 10 likes

Offline SD card not showing up

Hey, so i am having a problem where i cannot move my files to my SD card, my phone recently got an empty battery and before that everything was fine and my music files were on my SD, then when i recharged it spotify started downloading the files onto...

  • Casual Listener
  • Hey, so i am having a problem where i cannot move my files to my SD card, my phone recently got an empty battery and before that everything was fine and my music files were on my SD, then when i rech...
  • 662 Views
  • 0 replies
  • 0 likes
  • 662 Views
  • 0 replies
  • 0 likes

Podcast queue changing automatically

My Question or Issue On Android spotify. If I played an episode of the podcast, the normal queue would show, which are the next episodes. Then it will all suddenly change.https://i.imgur.com/KCdORB4.mp4

  • Newbie
  •   My Question or Issue  On Android spotify. If I played an episode of the podcast, the normal queue would show, which are the next episodes. Then it will all suddenly change. https://i.i...
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

spotify doesn't work properly with chromecast

PlanPremiumCountry USADeviceSamsung Note 9 + Chromecast audioOperating SystemAndroid My Question or Issue Spotify doesn't work properly with Chromecast from Android. You can't add songs to the queue. You can't adjust the volume after about five minut...

  • Music Fan
  • Plan Premium Country  USA Device Samsung Note 9 + Chromecast audio Operating System Android   My Question or Issue  Spotify doesn't work properly with Chromecast from Android...
  • yedlosh
  • Regular
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Superuser Contribution Skip Song buttons/option no longer available in car 8.4.66.733

PlanPremiumCountryUSA DevicePixel 2Operating SystemAndroid P My Question or IssueSince yesterday update (I can't tell if it's android P or spotify update) I'm unable to skip any songs from my car steering wheel/ HUD.I'm connected via bluetooth to my ...

  • Casual Listener
  • Plan Premium Country USA  Device Pixel 2 Operating System Android P   My Question or Issue Since yesterday  update (I can't tell if it's android P or spotify update) I'm unab...
  • Hababado
  • Casual Listener
  • 675 Views
  • 2 replies
  • 0 likes
  • 675 Views
  • 2 replies
  • 0 likes

Albums play on shuffle/repeat by default

PlanPremiumCountry USDevicePixel 2Operating SystemAndroid 9 (Pie) My Question or Issue Whenever I open the app and play an album, it defaults to shuffle/repeat. VEERY frustrating as that isn't the preferred way to listen to an album (I know I'm not a...

  • Newbie
  • Plan Premium Country  US Device Pixel 2 Operating System Android 9 (Pie)   My Question or Issue  Whenever I open the app and play an album, it defaults to shuffle/repeat. VEE...
  • 827 Views
  • 0 replies
  • 5 likes
  • Android
    default
    settings
    shuffle
  • 827 Views
  • 0 replies
  • 5 likes

Cannot enter text within Spotify when selected from Messenger

PlanFree/PremiumCountry DeviceSamsung Galaxy 9+Operating SystemMy Question or IssueIf I am in messenger, and I select to send a song via Spotify, Spotify is displayed but I cannot enter text in the Spotify search box. I type but nothing is entered?

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy 9+ Operating System My Question or Issue If I am in messenger, and I select to send a song via Spotify, Spotify is displayed but I canno...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Superuser Contribution option download for mobile

Well the option donwload playlist on my mobile phone sucks... everytime i check it on and its downloaded, plays fine, but some time later when i want to listen to it on the road and have no internet, all checked playlist are off again... this happend...

  • Casual Listener
  • Well the option donwload playlist on my mobile phone sucks... everytime i check it on and its downloaded, plays fine, but some time later when i want to listen to it on the road and have no internet,...
  • Katerina
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Chromecast + Spotify = broken

PlanPremiumCountry USADeviceSamsung Note 9 + Chromecast audioOperating SystemAndroid My Question or Issue Spotify doesn't work properly with Chromecast from Android. You can't add songs to the queue. You can't adjust the volume after about five minut...

  • Music Fan
  • Plan Premium Country  USA Device Samsung Note 9 + Chromecast audio Operating System Android   My Question or Issue  Spotify doesn't work properly with Chromecast from Android...
  • 266 Views
  • 0 replies
  • 1 likes
  • 266 Views
  • 0 replies
  • 1 likes

Superuser Contribution Danger! max volume while switching to other device!

I have a problem and I think I am not the only one. In my house I have Reciever which has a 5.1 Sound System. When I am in the car I start up the Spotify app on my smartphone and play some music through my phone aux outputs to my car reciever. When I...

  • Newbie
  •   I have a problem and I think I am not the only one.   In my house I have Reciever which has a 5.1 Sound System.  When I am in the car I start up the Spotify app on my smartphone ...
  • Peter
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not detecting internet (among other issues)

I mean I wanted to post about how this is an android wide issue and a company like Spotify shouldn't even remotely be able to release such a flawed update but this website literally told me every word of my message was against community guidelines so...

  • Newbie
  • I mean I wanted to post about how this is an android wide issue and a company like Spotify shouldn't even remotely be able to release such a flawed update but this website literally told me...
  • TomLegend
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 1 likes
  • 328 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant find equalizer on vivo v9

PlanPremiumCountry ThailandDeviceVivo v9Operating SystemAndriod My Question or Issue cant find equalizer

  • Newbie
  • Plan Premium Country  Thailand Device Vivo v9 Operating System Andriod   My Question or Issue  cant find equalizer
  • Peter
  • Spotify Legend
  • 3554 Views
  • 2 replies
  • 0 likes
  • 3554 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stutter!

Hello, I have been experiencing a stutter while listening to Spotify on Bluetooth headphones. I've read countless post on this topic and nothing seems to help. The audio keeps on stuttering randomly every couple of minutes (music stops for 1-3 second...

  • Newbie
  • Hello, I have been experiencing a stutter while listening to Spotify on Bluetooth headphones. I've read countless post on this topic and nothing seems to help. The audio keeps on stuttering randomly ...
  • TomLegend
  • Spotify Legend
  • 1524 Views
  • 1 replies
  • 0 likes
  • 1524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection issue

Hi, Eventhough im connected to the internet by wifi and/or 4g im not able to use the search option in my account, spotify tells me im offline. Im on a updated samsung galaxy s7 in The Netherlands. I have a paid account. I hope someone can help me out...

  • Casual Listener
  • Hi,   Eventhough im connected to the internet by wifi and/or 4g im not able to use the search option in my account, spotify tells me im offline. Im on a updated samsung galaxy s7 in The Nether...
  • Peter
  • Spotify Legend
  • 1855 Views
  • 2 replies
  • 0 likes
  • 1855 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify deleting songs, but still using storage

PlanPremiumCountry UkDeviceOnePlus 6Operating SystemAndroid Oreo My Question or IssueHappens at random. Spotify suddenly starts downloading offline content, that is already downloaded. Non of the songs are playable, as if they haven't been downloaded...

  • Casual Listener
  • Plan Premium Country  Uk Device OnePlus 6 Operating System Android Oreo   My Question or Issue Happens at random. Spotify suddenly starts downloading offline content, that is...
  • Warren200
  • Casual Listener
  • 557 Views
  • 4 replies
  • 0 likes
  • unsyncing
  • 557 Views
  • 4 replies
  • 0 likes

Spotify in Waze Volume

PlanPremium CountryPortugal DeviceHuawei P9 Lite Operating SystemAndroid N My Question or IssueI use Spotify in my car with Waze, normally I connect my phone with Bluetooth to the car and listen to the music in my car stereo system. I would like to h...

  • Casual Listener
  • Plan Premium   Country Portugal   Device Huawei P9 Lite   Operating System Android N   My Question or Issue I use Spotify in my car with Waze, normally I connect my p...
  • 760 Views
  • 0 replies
  • 3 likes
  • 760 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Spotify play bar/widget no longer shows on unlock scree

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Scotland DeviceSony Xperia xz premium Operating SystemAndroid (latest version) My Question or Issue Before I got ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Scotland  Device Sony Xperia xz premium&n...
  • Katerina
  • Spotify Legend
  • 987 Views
  • 4 replies
  • 0 likes
  • 987 Views
  • 4 replies
  • 0 likes

Solved!! Prevent current queue syncing across devices

If I am listening to a certain playlist on my desktop, I do not want this playlist to automatically appear as the current queue on my phone. I listen on different devices and I would like to keep the currently playing queues separate. This is a very ...

  • Regular
  • If I am listening to a certain playlist on my desktop, I do not want this playlist to automatically appear as the current queue on my phone. I listen on different devices and I would like to keep the...
  • jsannn
  • Community Legend
  • 910 Views
  • 1 replies
  • 2 likes
  • 910 Views
  • 1 replies
  • 2 likes

Radio based on songs. Turn off.

PlanPremium My Question or Issue I cant turn off radio based on tracks. Can anybody help me with this?I´ve turned off autoplay in settings, cleared catch, removed the app and re-installed it.I dont have the same issue with playlist or albums. Thankfu...

  • Newbie
  •   Plan Premium       My Question or Issue  I cant turn off radio based on tracks. Can anybody help me with this? I´ve turned off autoplay in settings, cleared catch, ...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Não consigo compartilhar músicas nos stories

PlanPremiumCountry BrasilDeviceSamsung Galaxy Operating SystemAndroid My Question or Issue Mesmo com instagram e spotify atualizados não me aparece a opção como mostra no print, já reinstalei e refiz login mas nada adiantou

  • Newbie
  •   Plan Premium Country  Brasil Device Samsung Galaxy  Operating System Android   My Question or Issue  Mesmo com instagram e spotify atualizados não me aparece a o...
  • 9265 Views
  • 0 replies
  • 50 likes
  • 9265 Views
  • 0 replies
  • 50 likes