Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42107 Views
  • 65 replies
  • 25 likes
  • 42107 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877809 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877809 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26312 Views
  • 4 replies
  • 0 likes
  • 26312 Views
  • 4 replies
  • 0 likes

Constant Waze Banner

PlanPremiumCountry USDeviceGoogle Pixel 2Operating SystemAndroid Oreo My Question or Issue Every time I open the app, I get the Waze prompt. I have the setting turned off, but the pop up persists. I have checked for updates in the Play Store but I am...

  • Newbie
  • Plan Premium Country  US Device Google Pixel 2 Operating System Android Oreo   My Question or Issue  Every time I open the app, I get the Waze prompt. I have the setting...
  • Noah
  • Spotify Star
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Tracks automatically deleted from a Playlist

PlanPremiumCountry CanadaDeviceAll devicesOperating SystemAll OS My Question or IssueI have a playlist that, for seemingly no reason, had ~15 or so songs deleted from it. They were not removed from Spotify (i.e. the 'show unplayable tracks' toggle do...

  • Newbie
  •   Plan Premium Country  Canada Device All devices Operating System All OS   My Question or Issue I have a playlist that, for seemingly no reason, had ~15 or so songs deleted...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Extending Private Session

PlanPremiumCountry CanadaDeviceSamsung 8A My Question or Issue I'd like it if i could adjust how long private session would stay on. I sleep listening to the rain or quiet oianos but that means tons of instrumentals are being added to my recommended ...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung 8A   My Question or Issue  I'd like it if i could adjust how long private session would stay on. I sleep listening to the rain or qu...
  • Noah
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • extending
    Privacy
    session
  • 390 Views
  • 1 replies
  • 0 likes

Playlist issue

PlanFree/PremiumCountry ArgentinaDeviceMoto z playOperating SystemAndroid oreoMy Question or IssueWell, the problem is that I have this paylist. Ok? And I sync the app to my Chromecast. I choose a song from the playlist, everything is find, until ins...

  • Newbie
  • Plan Free/Premium Country  Argentina Device Moto z play Operating System Android oreo My Question or Issue Well, the problem is that I have this paylist. Ok? And I sync the app to my Ch...
  • 248 Views
  • 0 replies
  • 0 likes
  • Issues
    Problem with playing songs
    PROBLEMAS
  • 248 Views
  • 0 replies
  • 0 likes

what happened to the search bar in Android?

PlanPremiumCountry DeviceHuawei Mate 20 pro)Operating System(Android Pie) My Question or Issue the search bar at the top of the app window has been replaced by having to go into the 3 dots and using the find option, i'm not sure who thought this was ...

  • Regular
  • Plan Premium Country   Device Huawei Mate 20 pro) Operating System (Android Pie)   My Question or Issue  the search bar  at the top of the app window has been replaced b...
  • Noah
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Remove Songs from the Spotify's playlists

How can I remove the songs from the Spotify's playlists that are not mine, cause in IOS is possible but in Android I don't know how can I do it. PlanPremiumCountry SpainDevice BQ X2 PRO Operating System Android 8.1My Question or Issue How remove song...

  • Newbie
  • How can I remove the songs from the Spotify's playlists that are not mine, cause in IOS is possible but in Android I don't know how can I do it.  Plan Premium Country  Spain Device&nbs...
  • Noah
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

clicking Artists directs you to discography instead of Saved songs

PlanStudent PremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue The new update forces users to see the Artist's entire discography instead of conveniently playing the songs I already saved. If I click on the Arti...

  • Visitor
  • Plan Student Premium Country  USA Device Samsung Galaxy Note 8 Operating System Android  My Question or Issue   The new update forces users to see the Artist's entire discogr...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

My Spotify Android s6 will not play most of my playlists and just refuses to play most songs.

Premium (free trial)USA Andriod S6 Recently I have been having problem after problem with my Spotify Phone App. When I hit shuffle on any of my playlists it only plays a small selection of the songs, over and over. I upgraded to a 60 day free trial o...

  • Casual Listener
  • Premium (free trial) USA  Andriod S6    Recently I have been having problem after problem with my Spotify Phone App. When I hit shuffle on any of my playlists it only plays a small...
  • arowrath
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Not having block artist option

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy s6Operating SystemAndroid 7.0 My Question or Issue I have seen people have the option to block an artist but when i looked at where the button is supposed to be it was not there while i do have the n...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Samsung Galaxy s6 Operating System Android 7.0   My Question or Issue  I have seen people have the option to block an artist but when...
  • Fabian420
  • Casual Listener
  • 3757 Views
  • 2 replies
  • 4 likes
  • 3757 Views
  • 2 replies
  • 4 likes

New update is garbage.

The artists tab no longer shows artists that I have saved music from. It only ahows artists ive followed. Also when you click the artist it takes you to their page not the music you've saved to your library. To find all the music from an artist in my...

  • Newbie
  • The artists tab no longer shows artists that I have saved music from. It only ahows artists ive followed. Also when you click the artist it takes you to their page not the music you've saved to your ...
  • jfeldblum
  • Newbie
  • 1046 Views
  • 2 replies
  • 17 likes
  • 1046 Views
  • 2 replies
  • 17 likes

Solved!! Songs' pictures aren't showing in the main menu

Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as "Today Is The Day", "New Releases", "Just for you", "Jump ba...

  • Newbie
  • Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as...
  • Amadán
  • Casual Listener
  • 821 Views
  • 1 replies
  • 0 likes
  • Account
    Troubleshooting
  • 821 Views
  • 1 replies
  • 0 likes

Offline search issue

PlanPremiumCountryColombia DeviceRedmi Note 5Operating SystemAndroid Pie My Question or Issue When I leave a space in search box (when I'm in offline mode), I can't find anything because the app replace the space " " with a "%20". Any idea?

  • Newbie
  • Plan Premium Country Colombia  Device Redmi Note 5 Operating System Android Pie   My Question or Issue  When I leave a space in search box (when I'm in offline mode), I can't...
  • badderup99
  • Newbie
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

App keeps undownloading music

Hiya! I did a search and couldn't find what I was looking for. I apologise if it has already been asked. The app keeps undownloading my music, especially after every update. Since Spotify seems to be rolling out updates every week now, it's beginning...

  • Casual Listener
  • Hiya!  I did a search and couldn't find what I was looking for. I apologise if it has already been asked.  The app keeps undownloading my music, especially after every update. Since Spoti...
  • Mantisentil
  • Community Legend
  • 232 Views
  • 1 replies
  • 1 likes
  • 232 Views
  • 1 replies
  • 1 likes

Solved!! I lose my downloaded songs after restart my phone

I lose mi dowloaded playlist songs (SD storage ) every time I restart mi phone.Any idea? thanks. PlanPremiumCountryArgentinaDevice(Xiaomi MiA1)Operating System(Android Pie) My Question or Issue

  • Newbie
  • I lose mi dowloaded playlist songs (SD storage ) every time I restart mi phone. Any idea? thanks.    Plan Premium Country Argentina Device (Xiaomi MiA1) Operating System (Android ...
  • Mantisentil
  • Community Legend
  • 830 Views
  • 1 replies
  • 1 likes
  • 830 Views
  • 1 replies
  • 1 likes

Tasker cannot start a Playlist anymore, Send intent does not wrok anymore ...

PlanPremiumCountryGermanyDevice(Samsung A5 (2017), OnePlus3tOperating SystemAndroid Oreo My Question or Issue When attempting to open/start a Playlist in Spotify via Tasker AutoSpotify plugin, it opens Spotify, but no further reaction.Tasks I’m using...

  • Regular
  • Plan Premium Country Germany Device (Samsung A5 (2017), OnePlus3t Operating System Android Oreo   My Question or Issue   When attempting to open/start a Playlist in Spotif...
  • trohn_javolta
  • Casual Listener
  • 11862 Views
  • 18 replies
  • 18 likes
  • 11862 Views
  • 18 replies
  • 18 likes

Solved!! Play via bluetooth JBL speaker from Android device problem

PlanPremiumCountryRomania Device(Samsung S8)Operating System(Version: 8.0.0) My Question or Issue Hello, I have a problem regarding playing music via bluetooth from my android device to a JBL GO2 speaker.The connection is ok, the music is playing if ...

  • Casual Listener
  • Plan Premium Country Romania  Device (Samsung S8) Operating System (Version: 8.0.0)   My Question or Issue  Hello, I have a problem regarding playing music via bluetooth from...
  • Sergiulica
  • Casual Listener
  • 2664 Views
  • 1 replies
  • 0 likes
  • Android
    Bluetooth problems
    output
    Speakers
  • 2664 Views
  • 1 replies
  • 0 likes

Downloaded music... how to play them all?

I use a lot of my android spotify on offline mode.I can shuffle in one playlist, in my songs.I would love that we could shuffle in all the effective donloaded songs and not some of them. A full dowload shuffle mode.... Do someone know how it can be d...

  • Newbie
  •   I use a lot of  my android spotify on offline mode. I can shuffle in one playlist, in my songs. I would love that we could shuffle in all the effective donloaded songs and not some of ...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Solved!! Create radio station button is gone??

Spotify pls fix this ASAP. See screenshot. I used to be able to create a radio station. What happened. PlanPremiumCountryUSA DevicePixel 2Operating SystemAndroid P version 9

  • Casual Listener
  •   Spotify pls fix this ASAP. See screenshot. I used to be able to create a radio station. What happened.     Plan Premium Country USA   Device Pixel 2 Operating System ...
  • Woolfhound
  • Newbie
  • 1320 Views
  • 5 replies
  • 0 likes
  • 1320 Views
  • 5 replies
  • 0 likes

Spotify Android hangs after a while listening music

PlanPremiumCountryUruguay DeviceXiaomi Redmi Note 4 Global edition Operating System7.0 NRD 90M (Versión MIUI Global 10.1.1.0) My Question or Issue After a while listening music on my phone (30 mins or so) Spotify starts to behave oddly. The album pic...

  • Casual Listener
  • Plan Premium Country Uruguay  Device Xiaomi Redmi Note 4 Global edition  Operating System 7.0 NRD 90M (Versión MIUI Global 10.1.1.0)   My Question or Issue  After a whil...
  • walterdp
  • Casual Listener
  • 610 Views
  • 3 replies
  • 0 likes
  • Android
    hanging
  • 610 Views
  • 3 replies
  • 0 likes

Pause/Play, Skip Function not working

PlanPremiumCountry UsaDeviceSamsung Galaxy 9Operating Android Pie My Question or IssueThe play/pause, skip function on my phone and bluetooth devices stopped working when my phone updated to the Pie OS. I now have to wake the phone up and open the ap...

  • Regular
  • Plan Premium Country  Usa Device Samsung Galaxy 9 Operating  Android Pie   My Question or Issue The play/pause, skip function on my phone and bluetooth devices stopped workin...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes