Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111210 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223742 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580945 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478325 Views
577 replies
40 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueIn previous releases, there was the easy to use filter-bar with sorting and search functionality on top of every playlist if swiped.That filter bar isn't ...
Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android Pie My Question or Issue In previous releases, there was the easy to use filter-bar with sorting and se...
853 Views
0 replies
5 likes
Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then these songs will appear in "Liked Songs" (Mac、iPad and...
Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then the...
555 Views
0 replies
0 likes
HelloI signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but it always connects with his. Any info appreciated on ...
Hello I signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but ...
Casual Listener
547 Views
2 replies
0 likes
PlanPremiumCountryJapan DeviceGoogle Pixel 3 XLOperating SystemAndroid Oreo My Question or IssueHi, so I've been having this issue for quite a while now, maybe more than a year.I used my Facebook account to sign up Spotify and I have the [Facebook Da...
Plan Premium Country Japan Device Google Pixel 3 XL Operating System Android Oreo My Question or Issue Hi, so I've been having this issue for quite a while now, maybe mo...
606 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceAsus Zenfone 4Operating SystemAndroid 7.1.1 - Nougat My Question or IssueTwo days ago (April 30th), apparently my Spotify autoupdate to a new version (currently, 8.4.97.807) or simply a new interface. It seems like this ...
Plan Premium Country Brazil Device Asus Zenfone 4 Operating System Android 7.1.1 - Nougat My Question or Issue Two days ago (April 30th), apparently my Spotify autoupdate to a new ve...
Casual Listener
1303 Views
1 replies
1 likes
PlanPremiumCountryUnited KingdomDevicesOne Plus 3T phone, Audio Pro 200 WiFi Speaker, BMW carOperating System(Android) My Question or IssueJust wondering if anyone can explain this rather odd issue I had yesterday!On Sunday morning I was listening to...
Plan Premium Country United Kingdom Devices One Plus 3T phone, Audio Pro 200 WiFi Speaker, BMW car Operating System (Android) My Question or Issue Just wondering if anyone can explai...
782 Views
0 replies
0 likes
PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any moreI have an android deviceI tried to Install Spotify again, but nothing changed. Or shall I cancel the contract by email and boo...
PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any more I have an android device I tried to Install Spotify again, but nothing c...
Community Legend
1336 Views
5 replies
0 likes
I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloaded songs I have to 'like' them. The point is: I do...
I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloa...
603 Views
0 replies
1 likes
Plan PremiumCountryUSADeviceNote 9 Operating SystemPieMy IssueSince Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses function until phone manually unlocked and Spotify opened and play pressed in Spotify app.
Plan Premium Country USA Device Note 9 Operating System Pie My Issue Since Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses fun...
Casual Listener
929 Views
2 replies
0 likes
None of the below information is required. However, the more you DeviceSamsung Galaxy S8Operating SystemAndroid OreoMy Question or IssueSpotify absolutely murders my battery life for no discernable reason, over 10% in half an hour and I've found no f...
None of the below information is required. However, the more you Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue Spotify absolutely murders my battery lif...
Regular
921 Views
1 replies
3 likes
PlanPremiumCountryFranceDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueThe music stops a few seconds after i change app or turn off the screen, then when i try to get back to the app it crashes.Thank you in advance for your help.
Plan Premium Country France Device LG G6 Operating System Android 8.0.0 My Question or Issue The music stops a few seconds after i change app or turn off the screen, then when i try ...
Spotify Star
5536 Views
5 replies
0 likes
PlanPremiumCountryIsrael DeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueI looking for song nf - on another level And It's not showing up
Plan Premium Country Israel Device Huawei p20 pro Operating System Android 9 My Question or Issue I looking for song nf - on another level And It's not showing...
Community Legend
580 Views
1 replies
0 likes
PlanPremiumCountry DeviceMoto Z2Operating SystemAndroid Oreo My Question or IssueThe albums take a long time to corrrectly load since the last update, only the albums. Playlist and almost everything works fine. I clean cache, re-install the app and e...
Plan Premium Country Device Moto Z2 Operating System Android Oreo My Question or Issue The albums take a long time to corrrectly load since the last update, only the a...
Regular
1238 Views
6 replies
0 likes
PlanPremiumCountryUSADeviceEonon Android Car StereoOperating SystemAndroid 8.1My Question or IssueWhen I open the app, the song restarts instead of picking up where it left off. My other Android devices play the song from the last point played. Not a...
Plan Premium Country USA Device Eonon Android Car Stereo Operating System Android 8.1 My Question or Issue When I open the app, the song restarts instead of picking up where it left ...
Composer
2746 Views
1 replies
0 likes
Plan: FreeCountry: UKDevice: Samsung J3Operating System: ANDROIDMy Question or IssueIt's been asked 1000s of times before but none of the so called "solutions" seem to work.There is NO Shuffle button on ANDROIDOne post talked about "you can't UN-shuf...
Plan: Free Country: UK Device: Samsung J3 Operating System: ANDROID My Question or Issue It's been asked 1000s of times before but none of the so called "solutions" seem to work. There ...
Composer
2162 Views
1 replies
0 likes
Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay PlanPremiumCountryGermany DeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue
Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay Plan Premium Country Germany Device Samsung g...
Composer
8263 Views
1 replies
1 likes
PlanFreeCountry India Device LenovoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no shuffle/repeat button on my spotify. Please help as this is causing much trouble as I am unable to repeat a song or a playlist.
Plan Free Country India Device Lenovo Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue There is no shuffle/repeat button on my spotif...
Casual Listener
3774 Views
4 replies
0 likes
PlanPremiumCountryThailandDeviceSamsung Galaxy S10+Operating SystemAndroid 9.0 My Question or IssueI'm using BMW 3 series (with iDrive 6) and was able to skip track using steering wheel control when I was using iPhone X (iOS 12). However, I can't do ...
Plan Premium Country Thailand Device Samsung Galaxy S10+ Operating System Android 9.0 My Question or Issue I'm using BMW 3 series (with iDrive 6) and was able to skip track using ste...
1598 Views
0 replies
3 likes
PlanPremiumCountryUruguayDeviceHuawei Y9 2019Operating SystemAndroid Oreo 8 My Question or IssueNo me aparece la opción de compartir lo que estoy escuchando en mis historias de Instagram. Tengo la versión más reciente de ambas aplicaciones, y ya prob...
Plan Premium Country Uruguay Device Huawei Y9 2019 Operating System Android Oreo 8 My Question or Issue No me aparece la opción de compartir lo que estoy escuchando en mis historias ...
Regular
1780 Views
2 replies
2 likes
PlanPremiumCountryUKDeviceHuawei Honor 10Operating SystemAndroid 9 My Question or IssueI have a student premium account and everything was fine up until about 4 weeks ago when the app changed how it looked and I have since found out it is the way fre...
Plan Premium Country UK Device Huawei Honor 10 Operating System Android 9 My Question or Issue I have a student premium account and everything was fine up until about 4 weeks ago whe...
Composer
1895 Views
4 replies
1 likes
