Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36025 Views
  • 64 replies
  • 25 likes
  • 36025 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Remove Top Podcasts From Home Screen

PlanPremiumCountry USADeviceSamsung Galaxy 9 NoteOperating SystemAndroid Oreo My Question or Issue I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen. This is not public information that I want ...

  • Casual Listener
  • ...ompletely, the Your top podcasts from my Home screen. This is not public information that I want shared.   Come on Spotify, fix this.    
  • 2940 Views
  • 0 replies
  • 70 likes
  • 2940 Views
  • 0 replies
  • 70 likes

Can not share on facebook!

PlanPremiumCountry Slovakia DeviceSony Xperia Operating System(iOS 10, Android Oreo, Windows 10,etc.) In the long run, I can not share my playlist on facebook. Can this fix be corrected?

  • Roadie
  • Plan Premium Country  Slovakia  Device Sony Xperia  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   In the long run, I can not share my playlist on facebo...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Local files won't play on cellphone

PlanPremiumCountry GermanyDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo, My Question or IssueHi, I am using Spotify for quite a while now and never had any problems.But since last week I can't play my local files on my mobile device. I down...

  • Visitor
  • Plan Premium Country  Germany Device Samsung Galaxy Note 8 Operating System Android Oreo,   My Question or Issue Hi, I am using Spotify for quite a while now and never had ...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Spotify gets black screen and crashes

DeviceHuawei P20 Pro My Issue Whenever I play music from a Spotify-made playlist I get a black screen by some songs and the app does not respond and crashes later in few seconds. This happens every time when I play a playlist. Sometimes immediately w...

  • Casual Listener
  • Device Huawei P20 Pro   My Issue  Whenever I play music from a Spotify-made playlist I get a black screen by some songs and the app does not respond and crashes later in few seconds. Th...
  • Hysnn
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify will not sync local files

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid Oreo, Windows 10 My Question or Issue It's been weeks and I can't get spotify to sync local files. There are seriously so many posts about this same kind of issue, how has spotify no...

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android Oreo, Windows 10   My Question or Issue  It's been weeks and I can't get spotify to sy...
  • Peter
  • Spotify Legend
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

The genre radio stations do not show up on ipad

I am using an ipad with iOS 12.3. Since last Saturday none of the genre radio stations are displayed on the radio station tab. Only 6 Künster ( german word for artist) items are displayed but none the the usual stations like the 70`s, 80`, Jazz and s...

  • Casual Listener
  • I am using an ipad with iOS 12.3. Since last Saturday none  of the genre radio stations are displayed on the radio station tab. Only 6 Künster ( german word for artist) items are displayed but n...
  • 199 Views
  • 0 replies
  • 1 likes
  • 199 Views
  • 0 replies
  • 1 likes

cant hear song on my phone

hi.. i can hear a song on my PC, but on my phone its not on the playlist :S and i cant find it either when i sceach for it :SPlanPremiumCountry: DenmarkDeviceSamsung Galaxy 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...

  • Casual Listener
  • hi.. i can hear a song on my PC, but on my phone its not on the playlist :S and i cant find it either when i sceach for it :S Plan Premium Country: Denmark Device Samsung Galaxy 9) Operating Sy...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

problem with data server

PlanPremiumCountry HongKongDeviceNokia 7plusOperating SystemAndroid Oreo My Question or Issuei can't set the data server to off.when i set it off,it will set to on again when i slide down the screen to view the other setting.

  • Newbie
  • Plan Premium Country  HongKong Device Nokia 7plus Operating System Android Oreo   My Question or Issue i can't set the data server to off.when i set it off,it will set to on...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Problems with my account on a huawei mate 9 pro

PlanPremiumCountrySweden DeviceHuawei mate 9 ProOperating SystemAndroid™ 7.0 My Question or IssueI have been a subscripted listener for about 5 years and never really had any huge problems with spotify's app. But recently its been bugging a little to...

  • Newbie
  • Plan Premium Country Sweden  Device Huawei mate 9 Pro Operating System Android™ 7.0   My Question or Issue I have been a subscripted listener for about 5 years and never really ha...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Dopo aggiornamento applicazione, non riesco piu' a visualizzare i profili

Dopo aggiornamento applicazione non riesco a visualizzare i profili, vedo solo i profili artisti ma non riesco a vedere i profili degli amici. Quando apro un profilo gira la ruota verde di caricamento in corso ma non apre nulla.

  • Newbie
  •    Dopo aggiornamento applicazione non riesco a visualizzare i profili, vedo solo i profili artisti ma non riesco a vedere i profili degli amici. Quando apro un profilo gira la ruota verde...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Constant Download Notifcation

PlanFreeCountry USADeviceZTE V8 Blade Pro (Model Z978)Operating SystemAndroid 6.0.1 My Question or Issue For the past month, Spotify has been giving me a constant Downloading notifcation usually 0% for 0/1 items. I never have been a premium member so...

  • Newbie
  • Plan Free Country  USA Device ZTE V8 Blade Pro (Model Z978) Operating System Android 6.0.1   My Question or Issue  For the past month, Spotify has been giving me a constant D...
  • 169 Views
  • 0 replies
  • 1 likes
  • 169 Views
  • 0 replies
  • 1 likes

Mi Spotify no detecta mi sd

Hola, mi nombre es Josué y tengo un Redmi note 4.Mi problema es que Spotify no detecta mi sd. Antes lo hacía, pero ahora no. Tampoco puedo borrar los datos de las canciones que descargué antes cuando detectaba mi sd (los datos están en la sd y Spotif...

  • Newbie
  • Hola, mi nombre es Josué y tengo un Redmi note 4. Mi problema es que Spotify no detecta mi sd.  Antes lo hacía, pero ahora no.  Tampoco puedo borrar los datos de las canciones que descar...
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Solved!! Music sounds muffled after each and every song, about two seconds into the song

PemiumCountry UsaDevicePixel xl2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my songs the song sounds muffled after 2 seconds.. It comes on loud and then just after a couple seconds goes muffled..it's weird...

  • Regular
  • Pemium Country  Usa Device Pixel xl2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I play my songs the song sounds muffled after 2...
  • LakeBratt
  • Regular
  • 3006 Views
  • 7 replies
  • 0 likes
  • 3006 Views
  • 7 replies
  • 0 likes

Shuffle play button is missing

PlanFreeCountry USDeviceGOOGLE pixel 2Operating SystemAndroid My Question or Issue I was having trouble playing songs in general, then after I restarted the app my shuffle play button is completely missing. Most of the reason I use the app is to have...

  • Casual Listener
  •   Plan Free Country  US Device GOOGLE pixel 2 Operating System Android   My Question or Issue  I was having trouble playing songs in general, then after I restarted the...
  • Kinderland
  • Casual Listener
  • 1433 Views
  • 2 replies
  • 0 likes
  • 1433 Views
  • 2 replies
  • 0 likes

Android keeps killing Spotify

PlanPremiumCountry GBDeviceBlackview S8Operating SystemAndroid 7.0 Hello everyone!The last few months everytime i use Spotify and my screen goes black the app is stoping after a few seconds.I tried to uninstall and reinstall the app without result.I ...

  • Newbie
  • Plan Premium Country  GB Device Blackview S8 Operating System Android 7.0    Hello everyone! The last few months everytime i use Spotify and my screen goes black the app is s...
  • 408 Views
  • 0 replies
  • 1 likes
  • 408 Views
  • 0 replies
  • 1 likes

Solved!! Android-Can't search a playlist after recent update

PlanPremiumCountry United StatesDeviceSamsung Galaxy J3 EmergeOperating SystemAndroid My Question or Issue Hi there,So I noticed that Spotify on my Samsung Galaxy J3 updated yesterday. Today I went to look up a song in my personal playlist so I didn'...

  • Music Fan
  • Plan Premium Country  United States Device Samsung Galaxy J3 Emerge Operating System Android   My Question or Issue  Hi there, So I noticed that Spotify on my Samsung Galaxy...
  • Rizefall
  • Regular
  • 11983 Views
  • 13 replies
  • 5 likes
  • 11983 Views
  • 13 replies
  • 5 likes

Losing music bass after change the volume

PlanPremiumCountry BrazilDeviceSamsung Galaxy S9Operating SystemAndroid Oreo 8.0.0Samsung experience 9.0Spotify 8.4.90.722 My Question or IssueEverytime that I will change the volume, after that the bass go away, this problem is just happening with s...

  • Newbie
  • Plan Premium Country  Brazil Device Samsung Galaxy S9 Operating System Android Oreo 8.0.0 Samsung experience 9.0 Spotify 8.4.90.722   My Question or Issue Everytime that I ...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

How do disable the "You are listening on..." popups?

PlanPremiumCountryUK DeviceLenovo & Samsung (issue not specific to brand)Operating SystemAndroid and W10 My Question or IssueHow can I disable the very annoying popups that appears after changing the device? (Spotify Connect). For example, I have a T...

  • Newbie
  • Plan Premium Country UK  Device Lenovo & Samsung (issue not specific to brand) Operating System Android and W10   My Question or Issue How can I disable the very annoying...
  • 578 Views
  • 0 replies
  • 5 likes
  • 578 Views
  • 0 replies
  • 5 likes

Displays not updating

PlanFree/PremiumCountry USADeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue For the last several versions of Spotify (and the current one) the various displays do not update. The Album Art display fails to update when it s...

  • Gig Goer
  • Plan Free/Premium Country  USA Device Google Nexus 7 (2013) Operating System Android 6.01   My Question or Issue  For the last several versions of Spotify (and the current on...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Dont play this artist

PlanPremiumCountry: EstoniaDeviceLG G2Operating SystemAndroid I know it's available on the iOS phone but its coming to Android and PC?

  • Regular
  • Plan Premium Country: Estonia Device LG G2 Operating System Android   I know it's available on the iOS phone  but its coming to Android and PC?  
  • dinomight
  • Spotify Star
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes