Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52735 Views
  • 68 replies
  • 25 likes
  • 52735 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27574 Views
  • 4 replies
  • 0 likes
  • 27574 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Sort by Artist on Mobile (Android)

PlanPremium DeviceOnePlus 3TOperating SystemAndroid My Question or IssueThis issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, seven years have passed, and you still can't organize playlists or your library...

  • Regular
  • Plan Premium   Device OnePlus 3T Operating System Android   My Question or Issue This issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, ...
  • Peter
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play album

PlanFreeCountry DeviceMoto G6Operating SystemAndroid My Question or Issue Why is it that whenever I select an album on mobile, it will play 2-3 songs from that album before playing "Suggested Songs?" Usually, it stops playing the artist altogether an...

  • Newbie
  • Plan Free Country   Device Moto G6 Operating System Android   My Question or Issue   Why is it that whenever I select an album on mobile, it will play 2-3 songs fr...
  • Katerina
  • Spotify Legend
  • 632 Views
  • 2 replies
  • 0 likes
  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music is not playing until I skip one song

Hey community, songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order to get the music playing. Thanks in advance Motorola One / An...

  • Composer
  • Hey community,   songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order t...
  • Katerina
  • Spotify Legend
  • 1170 Views
  • 5 replies
  • 0 likes
  • 1170 Views
  • 5 replies
  • 0 likes

Play/pause button on car stereo doesn't work if phone screen has been off for too long

I want to be able to play/pause without needing to touch my phone. Sometimes I need to turn on the screen and open Spotify so the music will play over bluetooth to my car stereo. I want to just be able to hit play/pause on the receiver without touchi...

  • Music Fan
  • I want to be able to play/pause without needing to touch my phone. Sometimes I need to turn on the screen and open Spotify so the music will play over bluetooth to my car stereo. I want to just be ab...
  • 589 Views
  • 0 replies
  • 1 likes
  • 589 Views
  • 0 replies
  • 1 likes

Solved!! Notification color

PlanPremiumCountry RomaniaDeviceHuawei P10 liteOperating SystemAndroid Oreo My Question or Issue Ok so I realized that my notification buttons(pause, next song, last song) don't change color based on the thumbnail of the song I am currently playing. ...

  • Newbie
  •   Plan Premium Country  Romania Device Huawei P10 lite Operating System Android Oreo   My Question or Issue  Ok so I realized that my notification buttons(pause, next s...
  • Mantisentil
  • Community Legend
  • 2953 Views
  • 1 replies
  • 0 likes
  • 2953 Views
  • 1 replies
  • 0 likes

Removal of the Library, Saved songs not working

PlanPremiumCountryEngland DeviceMotorola Moto G5Operating SystemAndroid Oreo My Question or Issue Since the update, I've been finding more and more issues with the mobile app. For one, I thought the library had simply been turned into the 'Favorite S...

  • Newbie
  • Plan Premium Country England  Device Motorola Moto G5 Operating System Android Oreo   My Question or Issue  Since the update, I've been finding more and more issues with the ...
  • Mantisentil
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashed when i try to press song options (3 dots or long press on song)

PlanPremiumCountry PolandDeviceXiaomi Redmi Note 5 Pro (whyred)Operating SystemAndroid 9.0 P My Question or Issue Spotify crashed when i try to press song options (3 dots or long press on song) for example i can't use song radio or add to playlist so...

  • Regular
  • Plan Premium Country  Poland Device Xiaomi Redmi Note 5 Pro (whyred) Operating System Android 9.0 P   My Question or Issue  Spotify crashed when i try to press song options (...
  • WASP-21b
  • Regular
  • 2067 Views
  • 3 replies
  • 0 likes
  • 2067 Views
  • 3 replies
  • 0 likes

What about new design for not new users?

PlanPremiumCountry GBDeviceGoogle PixelOperating SystemAndroid Pie My Question or Issue When I registered a new account design changed to a brand new beautiful view, but when I changed to my old Premium account it disappear

  • Newbie
  • Plan Premium Country  GB Device Google Pixel Operating System Android Pie   My Question or Issue  When I registered a new account design changed to a brand new beautiful view...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Low Quality Artist Images/Album Artwork

PlanPremiumCountry PhilippinesDeviceXiaomi Redmi Note 5Operating SystemAndroid Pie My Question or IssueSee screenshots. The issue persists on the stable, beta, and alpha versions.

  • Regular
  • Plan Premium Country  Philippines Device Xiaomi Redmi Note 5 Operating System Android Pie   My Question or Issue See screenshots. The issue persists on the stable, beta, and alpha...
  • 703 Views
  • 0 replies
  • 2 likes
  • 703 Views
  • 0 replies
  • 2 likes

Album won't load

PlanPremiumCountryUK DeviceSony Z5PremiumOperating SystemAndroid My Question or Issue Hi everyone, The spotify app doesn't seem to want to load Albums. It's just and endless loop of the loading wheel. I've tried deleting cache/clean install etc.

  • Casual Listener
  •     Plan Premium Country UK  Device Sony Z5Premium Operating System Android   My Question or Issue   Hi everyone,   The spotify app doesn't seem to want t...
  • Lukasing
  • Casual Listener
  • 672 Views
  • 5 replies
  • 1 likes
  • 672 Views
  • 5 replies
  • 1 likes

One Artist Page Won't Load

Hello Spotify Community, I've recently had an issue loading my Green Day artist page (under downloaded artists.) I haven't had this problem with any other artist. I have 237 songs downloaded from Green Day (I like them a lot). Attached is what I see ...

  • Casual Listener
  • Hello Spotify Community,   I've recently had an issue loading my Green Day artist page (under downloaded artists.)   I haven't had this problem with any other artist. I have 237 songs d...
  • 230 Views
  • 0 replies
  • 1 likes
  • 230 Views
  • 0 replies
  • 1 likes

Songs in playlist NOT playing.

PlanFreeCountry ArgentinaDeviceSamsung Galaxy J7 2016Operating SystemAndroidMy Question or Issue Title, I added two new songs on my playlist and it seems like Spotify doesn't want me to listen to them, I can clearly see them in the playlist but they ...

  • Newbie
  • Plan Free Country  Argentina Device Samsung Galaxy J7 2016 Operating System Android My Question or Issue  Title, I added two new songs on my playlist and it seems like Spotify does...
  • Loxer
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Micro SD encriptada

PlanPremiumCountryMexico DeviceS9Operating SystemAndroid 8.0.0 Tengo una MicroSD , y esta encriptada. en Spotify tengo musica descargada en la SD. pero siempre que tengo que reiniciar, la ubicacion de almaceamiento me la cambia al INTERNO, y vuelve a...

  • Casual Listener
  • Plan Premium Country Mexico  Device S9 Operating System Android 8.0.0   Tengo una MicroSD , y esta encriptada.  en Spotify tengo musica descargada en la SD. pero siempre que t...
  • javiercabrera83
  • Casual Listener
  • 543 Views
  • 4 replies
  • 0 likes
  • 543 Views
  • 4 replies
  • 0 likes

How do I turn off shuffle play on the free app?

PlanFreeCountry USA DeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue How do I turn off shuffle play in the app and browser. It does not give me crossed arrows to do so. Also why can't I replay a song the I just heard anymore on...

  • Casual Listener
  •   Plan Free Country USA   Device Samsung Galaxy Note 8 Operating SystemAndroid    My Question or Issue  How do I turn off shuffle play in the app and browser. It do...
  • SageWolff
  • Casual Listener
  • 7121 Views
  • 2 replies
  • 2 likes
  • 7121 Views
  • 2 replies
  • 2 likes

Tablet landscape and phone mode

PlanFreeCountryFinland DeviceHuawei mediapad T3 8" wifi/LTEOperating SystemAndroid 7.0 My Question or Issue Hey, I just bought this tablet to my car, that i can use spotify better, however.. First problem is/was that app doesn't work landscape. That ...

  • Newbie
  • Plan Free Country Finland   Device Huawei mediapad T3 8" wifi/LTE Operating System Android 7.0   My Question or Issue  Hey,   I just bought this tablet to my car, tha...
  • 411 Views
  • 0 replies
  • 3 likes
  • 411 Views
  • 0 replies
  • 3 likes

Autoplay not working

PlanFree/PremiumCountry USA DevicePixel 2Operating SystemAndroid pie My Question or Issue When is autoplay suppose to kick in? I have it enabled it settings but it never seems to work.

  • Casual Listener
  • Plan Free/Premium Country  USA   Device Pixel 2 Operating System Android pie   My Question or Issue  When is autoplay suppose to kick in?  I have it enabled it set...
  • Kreichle
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

App closes mid song

PlanFamilyCountry UKDeviceAndroidOperating SystemAndroid 7.0 My Question or Issue Simply playing songs already downloaded and get one or so minutes into it and the app closes for no reason. No other apps active.

  • Newbie
  • Plan Family Country  UK Device Android Operating System Android 7.0   My Question or Issue  Simply playing songs already downloaded and get one or so minutes into it and the ...
  • 263 Views
  • 0 replies
  • 0 likes
  • App Cuts out
  • 263 Views
  • 0 replies
  • 0 likes

Data saver won't turn off[android]

premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music

  • Regular
  • premium on Android 9 on the OnePlus 6   Cannot turn off the data saver and change the quality of the music
  • Zarnotox
  • Newbie
  • 1974 Views
  • 2 replies
  • 0 likes
  • 1974 Views
  • 2 replies
  • 0 likes

(privay problem) Sharing a song now shares the context playlist

Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and they have access to modify my playlists.

  • Casual Listener
  • Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Superuser Contribution Particular albums keeps being added to my Play Queue when starting new music session

PlanPremiumCountry NetherlandsDeviceNote 9, surface book 2, desktop, SonosOperating SystemAndroid Pie, Windows 10 My Question or Issue A particular album keeps being added to my 'Play Queue' it's the same album all the time and it seems to be happeni...

  • Regular
  • Plan Premium Country  Netherlands Device Note 9, surface book 2, desktop, Sonos Operating System Android Pie, Windows 10   My Question or Issue   A particular album kee...
  • Jemi
  • Spotify Legend
  • 343 Views
  • 3 replies
  • 1 likes
  • bug
  • 343 Views
  • 3 replies
  • 1 likes