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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842911 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842911 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14369 Views
  • 1 replies
  • 0 likes
  • 14369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android S8+ Sharing causes Spotify to crash

Hi all,App crashes when trying to share song or playlist with friends.Yes app is up to date and have tried to delete and reinstall Please help PlanPremiumCountry NZDeviceSamsung S8+Operating SystemAndroid Oreo.

  • Casual Listener
  • Hi all, App crashes when trying to share song or playlist with friends. Yes app is up to date and have tried to delete and reinstall   Please help     Plan Premium Country &n...
  • SergioDavid
  • Roadie
  • 535 Views
  • 5 replies
  • 0 likes
  • Android App Crash
    android crash
    Mobile
  • 535 Views
  • 5 replies
  • 0 likes

Spotify keeps adding random songs

PlanPremiumCountry TurkeyDeviceOnePlus 5TOperating SystemAndroid 8.1My Question or IssueAs i mentioned above Spotify keeps adding random songs to my library and to all of my playlists. I've changed my password, logged out of everywhere but it happene...

  • Casual Listener
  • Plan Premium Country  Turkey Device OnePlus 5T Operating System Android 8.1 My Question or Issue As i mentioned above Spotify keeps adding random songs to my library and to all of my pl...
  • sumisumijavore
  • Casual Listener
  • 451 Views
  • 3 replies
  • 1 likes
  • 451 Views
  • 3 replies
  • 1 likes

Superuser Contribution Certain songs pausing?freezing app

PlanFreeCountryUS DeviceSamsung Galaxy Sky Pro My Question or Issue This only happens on my phone, and only with two or three songs. When they come on, if I don't skip fast enough, the whole app stalls for a good five mintes or more. I've tried reins...

  • Regular
  •   Plan Free Country US   Device Samsung Galaxy Sky Pro     My Question or Issue  This only happens on my phone, and only with two or three songs. When they come on...
  • ImpTheLynx
  • Regular
  • 363 Views
  • 5 replies
  • 0 likes
  • 363 Views
  • 5 replies
  • 0 likes

You are currently set to offline - but I can't login to change it

PlanPremiumCountry CanadaDevice Samsung Galaxy Neo S5Operating System My Question or Issue When I click the spotify app on my mobile I am prompted to login. I enter my "email or username" and password which I've reset. I get a message that says "you ...

  • Newbie
  • Plan Premium Country  Canada Device  Samsung Galaxy Neo S5 Operating System     My Question or Issue  When I click the spotify app on my mobile I am prompted to log...
  • tjinca1
  • Casual Listener
  • 1313 Views
  • 1 replies
  • 0 likes
  • 1313 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Compatibility Android Go Edition

Does the Spotify Android App work on the Go Edition of Android? And if so, can anyone say what the experience is like compared to the Full Edition of Android? Cheers

  • Casual Listener
  • Does the Spotify Android App work on the Go Edition of Android?   And if so, can anyone say what the experience is like compared to the Full Edition of Android?   Cheers
  • chíwí
  • Casual Listener
  • 6355 Views
  • 2 replies
  • 1 likes
  • 6355 Views
  • 2 replies
  • 1 likes

Songs in mixtapes start where you last stopped.

PlanPremium, probably bothCountry GermanyDeviceGalaxy S 8Operating SystemAndroid 8.0.0 My Question or Issue The songs in a mixtape start where I last stopped listening to them, although another song was played before it. Recreate: * Start a mixtape* ...

  • Casual Listener
  •   Plan Premium, probably both Country  Germany Device Galaxy S 8 Operating System Android 8.0.0   My Question or Issue  The songs in a mixtape start where I last stoppe...
  • Loxer
  • Spotify Star
  • 377 Views
  • 3 replies
  • 0 likes
  • Android 8
    bug
    Mixtapes
  • 377 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline issue still happening

Spotify 8.4.61.683, oneplus 5 android version 8.1.0 Was using spotify with it send to offline. I got randomly logged out. When I try to log back in, it says " you are sent to offline, please go online to connect". I have followed the work around list...

  • Regular
  • Spotify 8.4.61.683, oneplus 5 android version 8.1.0   Was using spotify with it send to offline. I got randomly logged out. When I try to log back in, it says " you are sent to offline, please...
  • evo4g63t
  • Roadie
  • 628 Views
  • 5 replies
  • 1 likes
  • 628 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify does a pause after one second each song

Plan PremiumCountry MéxicoDevice Moto X4Operating System Android Oreo My Question or Issue Every song that is played manually does a pause after one second and then it's played normally, even if it's played over WiFi or Mobile Data, downloaded or not...

  • Casual Listener
  • Plan  Premium Country  México Device  Moto X4 Operating System  Android Oreo   My Question or Issue   Every song that is played manually does a pause afte...
  • MaverickQRZ
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

CANNOT CONNECT

My Question or Issue I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again. I'm currently using a vivo v5 phone. And my spotify is Premium. PLEASE HELP!This is what the app shows ...

Screenshot_20180729_221003.jpg
  • Newbie
  •     My Question or Issue  I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again.    I'm currently ...
  • ja_torres
  • Casual Listener
  • 228 Views
  • 5 replies
  • 0 likes
  • 228 Views
  • 5 replies
  • 0 likes

Solved!! My playlist has most songs grayed out on my phone, despite them all working on PC and friend's phone

PlanPremiumCountry USDevice(Samsung Galaxy S8, Macbook Pro,)Operating System(Android v 8.0, Windows 10) My Question or Issue I just got this new phone and for whatever reason this playlist in particular has most songs grayed out. Other playlists are ...

  • Casual Listener
  • Plan Premium Country  US Device (Samsung Galaxy S8, Macbook Pro,) Operating System (Android v 8.0, Windows 10)   My Question or Issue  I just got this new phone and for whate...
  • tripped144
  • Casual Listener
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Spotify keeps adding songs to my playlists and it keeps on playing songs that I chose not to play.

So spotify keeps on adding in songs to my playlist and plays songs that I have put do not play on. Please help.

  • Newbie
  • So spotify keeps on adding in songs to my playlist and plays songs that I have put do not play on. Please help.  
  • lonelymillionai
  • Newbie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

All songs deleted

HiSince I got spotify I got the download button activated at my "Songs".So if I want a new song to be downloaded I just put into "my songs" so that it downloads automatically. (Because the download button under "songs" is activated) . When I put a ne...

  • Regular
  • Hi Since I got spotify I got the download button activated at my "Songs". So if I want a new song to be downloaded I just put into  "my songs" so that it downloads automatically. (Because the ...
  • Billy-J
  • Spotify Star
  • 231 Views
  • 5 replies
  • 0 likes
  • 231 Views
  • 5 replies
  • 0 likes

Download via Mobile Data

PlanPremiumCountry Germany Device(Samsung Galaxy S9)Operating System(Android Oreo.) My Question or IssueI've activated mobile downloads, but Spotify doesn't download and still wants me to activate it in settings.

  • Casual Listener
  • Plan Premium Country  Germany  Device (Samsung Galaxy S9) Operating System (Android Oreo.)   My Question or Issue I've activated mobile downloads, but Spotify doesn't do...
  • Billy-J
  • Spotify Star
  • 360 Views
  • 4 replies
  • 0 likes
  • Download
  • 360 Views
  • 4 replies
  • 0 likes

Solved!! The STMPD account puts songs in my playlists without authorization.

The STMPD account puts songs from artists in my main playlists, I stopped tracking the account and certain artists that are part of this record company, but they continue for songs without my authorization, I wanted to know if there is a way to avoid...

  • Songwriter
  • The STMPD account puts songs from artists in my main playlists, I stopped tracking the account and certain artists that are part of this record company, but they continue for songs without my authori...
  • Noah
  • Spotify Star
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Search BUG?

DeviceAndroid My Question or Issue Hello friends, So I know there are easy fixes for the search problems ( where all searches are offline and only look up songs that are downloaded to the device) Many have posted temporary fixes such as - Restart dev...

  • Newbie
  •     Device Android  My Question or Issue  Hello friends,   So I know there are easy fixes for the search problems ( where all searches are offline and only look up son...
  • Noah
  • Spotify Star
  • 1192 Views
  • 1 replies
  • 1 likes
  • bug
    Search
  • 1192 Views
  • 1 replies
  • 1 likes

Can't make playlist collaborative

Why is the "make collaborative" option not available for this playlist? How can I make it collaborative? See attached. PlanFree/PremiumCountrySwedenDeviceHuawei P10Operating SystemAndroid My Question or Issue

  • Newbie
  • Why is the "make collaborative" option not available for this playlist? How can I make it collaborative? See attached.      Plan Free/Premium Country Sweden Device Huawei P10 ...
  • Noah
  • Spotify Star
  • 201 Views
  • 1 replies
  • 1 likes
  • 201 Views
  • 1 replies
  • 1 likes

Chromecast Audio problem

After quite some time of getting frustrated with my CCA always cutting off the end of tracks / skipping etc, I abandoned it in favour of alternative products. However, I couldn't just leave it festering in a drawer so decided to have another try at f...

  • Casual Listener
  • After quite some time of getting frustrated with my CCA always cutting off the end of tracks / skipping etc , I abandoned it in favour of alternative products.  However, I couldn't just leave it...
  • Noah
  • Spotify Star
  • 1175 Views
  • 1 replies
  • 0 likes
  • 1175 Views
  • 1 replies
  • 0 likes

Collaborative Playlist

PlanFreeCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid 8.0 My Question or Issue Where has the option to make a playlist collaborative gone?

  • Newbie
  •   Plan Free Country  USA Device Samsung Galaxy 9+ Operating System Android 8.0   My Question or Issue   Where has the option to make a playlist collaborative gone?
  • Noah
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track listing getting stuck on first song!

PlanPremiumCountryUK DeviceOnePlus 6Operating SystemAndroidOreo My Question or IssueThe track listing gets stuck on the first song played or is constantly one track behind. So unable to tell what track is playing if I'm unfamiliar with album / playli...

  • Casual Listener
  • Plan Premium Country UK  Device OnePlus 6 Operating System AndroidOreo   My Question or Issue The track listing gets stuck on the first song played or is constantly one track be...
  • davegarrett2512
  • Casual Listener
  • 231 Views
  • 2 replies
  • 1 likes
  • 231 Views
  • 2 replies
  • 1 likes

can't connect to spotify [vivo 1610]

PlanPremiumCountry ThailandDeviceVivo 1610Operating SystemAndroid Marshmallow My Question or IssueI uesd spotify in my phone for year but around last wednesday everytime I uesd it always say "Connection failed". Even if I keep reinstalled.

  • Newbie
  • Plan Premium Country  Thailand Device Vivo 1610 Operating System Android Marshmallow   My Question or Issue I uesd spotify in my phone for year but around last wednesday ever...
  • Loxer
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes