Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39383 Views
  • 65 replies
  • 25 likes
  • 39383 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876168 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876168 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26039 Views
  • 4 replies
  • 0 likes
  • 26039 Views
  • 4 replies
  • 0 likes

"Recently played albums" doesn't match "Recently played"

PlanPremiumCountryNetherlandsDeviceOnePlus 6 (stock rom)Operating SystemAndroid 9 My Question or IssueWhen playing albums I have saved, they show up in "recently played" as expected. However, the order of the albums in "Albums", sorted by "Recently p...

  • Casual Listener
  • Plan Premium Country Netherlands Device OnePlus 6 (stock rom) Operating System Android 9   My Question or Issue When playing albums I have saved, they show up in "recently played" as e...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Problem with connected devices

PlanPremiumCountry Israel DeviceSamsung Galaxy 7My Question or Issue My Spotify says I can connect to a web player while I don't have any web player open. I've disconnected all of the devices from settings menu. Today I notice that on the app, under ...

  • Newbie
  • Plan Premium Country  Israel  Device Samsung Galaxy 7 My Question or Issue  My Spotify says I can connect to a web player while I don't have any web player open.  I've dis...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Podcast downloads not available offline

Since a few days my podcast downloads aren't availabe anymore in offline mode. Clicking the podcast section it just says that I should download podcasts to listen to them offline. In online mode all of my podcasts downloads are available. Downloaded ...

  • Newbie
  • Since a few days my podcast downloads aren't availabe anymore in offline mode. Clicking the podcast section it just says that I should download podcasts to listen to them offline. In online mode all ...
  • 526 Views
  • 0 replies
  • 0 likes
  • Offline Access
    Podcasts error
  • 526 Views
  • 0 replies
  • 0 likes

Cannot play Daily mix in mobile phone Android

PlanFreeCountry ThailandDeviceSony Xperia XZ2Operating SystemAndroid Version9 My Question or Issue I can play the daily mix in Window page normally (have 5 daily mix)But I cannot play it on my phone.Actually when I searched "Daily Mix" It's appear as...

  • Newbie
  •   Plan Free Country  Thailand Device Sony Xperia XZ2 Operating System Android Version9     My Question or Issue  I can play the daily mix in Window page normally ...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Two Tablets, Spotify Free only works in one of them

PlanFreeCountry PortugalDeviceAlcatel 8068Operating SystemAndroid 8.1.0 My Question or IssueMy tablets are both 7´´ and the Lenovo one plays Spotify free normal, no shuffle play, I get to choose whatever I want to listen to.But my Alcatel 8068 is rec...

  • Newbie
  •   Plan Free Country  Portugal Device Alcatel 8068 Operating System Android 8.1.0   My Question or Issue My tablets are both 7´´ and the Lenovo one plays Spotify free normal,...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Can't log in Offline

First of all, I didn't log out the app. Now I can't log back in as it says I'm offline. Is there a work around where I don't have to reinstall the app as I've downloaded 16gb of songs. I'm out of the US country and no wifi where I'm at. And I'm on th...

  • Music Fan
  •    First of all, I didn't log out the app. Now I can't log back in as it says I'm offline. Is there a work around where I don't have to reinstall the app as I've downloaded 16gb of songs. ...
  • Happyaudio77
  • Music Fan
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

ISSUE: Song is started to play from the beginning.

PlanPremium CountryEstonia Device(Honor Operating System(Android 7.0) My Question or Issue:Hello Spotify! After the last update, I have started to expirience one issue:1. Open any album.2. Start playback of any song.3. Tap on song title. Result:Album...

  • Newbie
  • Plan Premium   Country Estonia   Device (Honor 😎 Operating System (Android 7.0)   My Question or Issue: Hello Spotify! After the last update, I have started to expirience ...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Work-around for "Connecting to Spotify" Android Notification

PlanPremium CountrySingapore DeviceSamsung Galaxy Note 8 Operating SystemAndroid Oreo My Question or IssueHere's what I did to get rid of it on my Samsung Galaxy Note 8 running Android Oreo:Open the App Notification settings for Spotify. You can quic...

Screenshot_20190118-074542_Settings.jpg Screenshot_20190118-074554_Settings.jpg Screenshot_20190118-074649_Settings.jpg Screenshot_20190118-074642_Settings.jpg
  • Newbie
  • Plan Premium   Country Singapore   Device Samsung Galaxy Note 8   Operating System Android Oreo   My Question or Issue Here's what I did to get rid of it&nb...
  • Jose_M
  • Spotify Star
  • 1609 Views
  • 1 replies
  • 2 likes
  • Other
  • 1609 Views
  • 1 replies
  • 2 likes

[Android] Encoded URI components appear in offline search results error messages

Description: Encoded URI components appear in offline search results error messages Device: Pixel 2 XLAndroid Version: 9App Version: 8.4.91.861 Actual Result: Encoded URI components appear in offline search results error messages Expected Result: Any...

  • Newbie
  • Description: Encoded URI components appear in offline search results error messages   Device: Pixel 2 XL Android Version: 9 App Version: 8.4.91.861   Actual Result: Encoded URI compon...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Data Saver keeps turning on

PlanFree Country UKDeviceSony Xperia Z5Operating SystemAndroid 7.1.1 Nougat My Question or Issue I share 100GB of mobile data with my older brother, which is more than enough for me to listen to approximately 256kb music online. My problem is that 'D...

  • Newbie
  •   Plan Free  Country  UK Device Sony Xperia Z5 Operating System Android 7.1.1 Nougat   My Question or Issue  I share 100GB of mobile data with my older brother, wh...
  • sahassaurabh
  • Casual Listener
  • 3477 Views
  • 7 replies
  • 2 likes
  • 3477 Views
  • 7 replies
  • 2 likes

Samsung Galaxy watch 46mm

I cannot find Spotify app in Samsung galaxy app  Related to my watch   

  • Newbie
  • I cannot find Spotify app in Samsung galaxy app  Related to my watch     
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

[Android] Play problem

PlanPremiumCountrySouth KoreaDeviceLg V40Operating SystemAndroid Oreo(8.1.0) My Question or Issue When I play a few music, music started some part. In PC is Okay, but when I use Android app it happened. My app version is 8.4.91.861 I attach with my p...

  • Newbie
  • Plan Premium Country South Korea Device Lg V40 Operating System Android Oreo(8.1.0)   My Question or Issue  When I play a few music, music started some part.    In PC ...
  • judgement_364
  • Regular
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! playlist radio function gone?

PlanPremiumCountrythe Netherlands DeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue The function to play radio based on my own playlists has gone. Why? The function thumbs up/down when playing spotify radio based on a single track is...

  • Casual Listener
  •   Plan Premium Country the Netherlands  Device Samsung Galaxy 9 Operating System Android   My Question or Issue  The function to play radio based on my own playlists ha...
  • iamnaz
  • Casual Listener
  • 858 Views
  • 2 replies
  • 20 likes
  • 858 Views
  • 2 replies
  • 20 likes

Soundtrack your brand

PlanSoundtrack your brandCountry SwedenDevicePC / Samsung galaxy S8, S6Operating System(Android Oreo, Windows 10,etc.) My Question or Issue Since the mandatory shift to Soundtrack your brand for businesses, spotify connect does not work for network s...

  • Newbie
  •     Plan Soundtrack your brand Country  Sweden Device PC / Samsung galaxy S8, S6 Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue   S...
  • 564 Views
  • 0 replies
  • 1 likes
  • 564 Views
  • 0 replies
  • 1 likes

Share Button Not Working

PlanPremiumCountry United StatesDeviceSamsung Galaxy s9+Operating SystemAndroid Oreo My Question or Issue Everytime I click the share button, the song restarts.

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy s9+ Operating System Android Oreo   My Question or Issue  Everytime I click the share button, the song restarts.
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Galaxy Watch app

PlanPremiumCountry AustraliaDeviceGalaxy S7Operating System My Question or Issue When I open the Spotify app on my watch to use as remote, it opens the phone app but after around a minute trying to connect it says "unable to Start spotify, connect to...

  • Newbie
  • Plan Premium Country  Australia Device Galaxy S7 Operating System     My Question or Issue  When I open the Spotify app on my watch to use as remote, it opens the phone ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

My Spotify Android Apps Bugs

PlanFamily PremiumCountry IndonesiaDeviceGoogle Pixel 2 XLOperating SystemAdroid Pie My Question or Issue I use the Spotify Android application and registered as a premium family. but after the last few updates my spotify application has a problem. n...

  • Newbie
  • Plan Family Premium Country  Indonesia Device Google Pixel 2 XL Operating System Adroid Pie   My Question or Issue  I use the Spotify Android application and registered as a ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

[Android] Spotify says "No connection" even though there is a Wi-Fi connection

Hello everyone,I live in a dormitory. When I try to open and connect to Spotify it says "no connection". I deleted cache, data, app itself and finally I formatted my phone. I also reset the modem/router. The funny thing is my friend can play songs on...

  • Newbie
  • Hello everyone, I live in a dormitory. When I try to open and connect to Spotify it says "no connection". I deleted cache, data, app itself and finally I formatted my phone. I also reset the modem/r...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Continuous notifications on Sony Smartwatch 3

I use a (somewhat old) Sony Smartwatch 3 as a medical device. I do get some notifications (e.g., sms texts) on it, but it mostly displays medical information (my blood sugar... I'm diabetic). I don't want this watch to have anything to do with Spotif...

  • Newbie
  • I use a (somewhat old) Sony Smartwatch 3 as a medical device. I do get some notifications (e.g., sms texts) on it, but it mostly displays medical information (my blood sugar... I'm diabetic). I don't...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Changes to Filter on Playlists

Very disappointing change in latest update. Filter has now been removed from the top of playlists and replaced with 'Find in Playlist' in the playlist options menu. However, this does not function as a filter. If I 'find' a term and shuffle, it simpl...

  • Gig Goer
  • Very disappointing change in latest update.   Filter has now been removed from the top of playlists and replaced with 'Find in Playlist' in the playlist options menu.   However, this do...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes