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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 850174 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850174 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16768 Views
  • 3 replies
  • 0 likes
  • 16768 Views
  • 3 replies
  • 0 likes

Spotify constantly pausing... And I've paid my subscription!

I listen to music constantly... I'm used to playing ripped mp3w from my insanely huge CD collection... Someone finally convinced me to pay for Spotify because it pays artists, excellent!!!.... But what about the consumer...? I work hard, very hard......

  • Casual Listener
  • I listen to music constantly... I'm used to playing ripped mp3w from my insanely huge CD collection... Someone finally convinced me to pay for Spotify because it pays artists, excellent!!!.... But wh...
  • 240 Views
  • 0 replies
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  • Spotify is a waste of money
  • 240 Views
  • 0 replies
  • 0 likes

Samsung Note 9, Storage Change After Reboot

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 When my device reboots it switches from my premium 128GB Sandisk SD Card back to the default internal storage. I've seen many people with this issue and not one comment...

  • Visitor
  • Plan Premium Country  Canada Device Samsung Galaxy Note 9 Operating System Android 8.1.0   When my device reboots it switches from my premium 128GB Sandisk SD Card back to the defa...
  • 332 Views
  • 0 replies
  • 3 likes
  • Android
    internal
    restart
    sd card
    storage
  • 332 Views
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Solved!!Superuser Contribution Copy Playlist on Android

PlanPremiumCountry GermanyDeviceSamsung Galaxy s 9Operating SystemAndroid Oreo My Question or IssueSorry for my Englisch! Hi Im Moving From Napster and i Missing a Feature that i offen use, Is there a way to copy a Playlist to a New Playlist so i did...

  • Casual Listener
  • Plan Premium Country  Germany Device Samsung  Galaxy s 9 Operating System Android Oreo   My Question or Issue Sorry for my Englisch!   Hi  Im Moving Fro...
  • Olbi89
  • Casual Listener
  • 49899 Views
  • 8 replies
  • 0 likes
  • 49899 Views
  • 8 replies
  • 0 likes

Spotify no internet connection

PlanPremiumCountryUKDevice Samsung Galaxy 6My Question or IssueSpotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. This happens intermittently. I have checked the Offline Mode setting. I...

  • Casual Listener
  • Plan Premium Country UK Device  Samsung Galaxy 6 My Question or Issue Spotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. T...
  • Jose_M
  • Spotify Star
  • 675 Views
  • 3 replies
  • 1 likes
  • 675 Views
  • 3 replies
  • 1 likes

Issues with app - LG G6

Top level infoPlan: PremiumCountry: United KingdomDevice: LG G6Software version: v20c-234-20Operating System: Android 8.0.0Spotify version: 8.4.68.911 armV7 My Question or IssueThere are significant issues with the Spotify app on the LG G6, they rend...

  • Casual Listener
  • Top level info Plan: Premium Country: United Kingdom Device: LG G6 Software version: v20c-234-20 Operating System: Android 8.0.0 Spotify version: 8.4.68.911 armV7   My Que...
  • vfjelde
  • Casual Listener
  • 1229 Views
  • 2 replies
  • 0 likes
  • 1229 Views
  • 2 replies
  • 0 likes

Sound quality issues

PlanPremium DeviceVarious Operating SystemAndroid 7.1 /8.1 My Question or Issue Hi,I have issues with my sound quality recently. It seems to have started ~8 months ago, when there was a fourth quality setting introduced. I use an Android TV Box into ...

  • Casual Listener
  •   Plan Premium   Device Various  Operating System Android 7.1 /8.1   My Question or Issue  Hi, I have issues with my sound quality recently. It seems to have start...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Superuser Contribution Vivo latest os BUG

PlanPremiumCountryPhilippines DeviceVivo Y81Operating SystemAndroid 8.1 (Oreo based on Funtouch OS 4.0) My Question or IssueAfter I updated my phone and downloaded songs my entire spotify app doesnt respond pls fix because I still have alot of days i...

  • Newbie
  • Plan Premium Country Philippines   Device Vivo Y81 Operating System Android 8.1 (Oreo based on Funtouch OS 4.0)   My Question or Issue After I updated my phone and downloaded s...
  • TomLegend
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Spotify Thinks I'm Offline

PlanPaidCountryUS DeviceOnePlus6Operating SystemAndroid Oreo My Question or Issue The Spotify app thinks I'm offline every time I search for music. Both wifi and mobile data produce the same result and I can say with 100% certainty that I'm online.

  • Newbie
  • Plan Paid Country US  Device OnePlus6 Operating System Android Oreo   My Question or Issue  The Spotify app thinks I'm offline every time I search for music. Both wifi and mo...
  • AeroZ
  • Composer
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download playlists

None of the below information is rPlanPremiumCountry CanadaDevice Operating SystemAndroid My Question or Issue So I got premium family and added all my family members. I was helping my dad set up his Spotify account and it won't let him download or f...

  • Newbie
  • None of the below information is r Plan Premium Country  Canada Device   Operating System Android    My Question or Issue  So I got premium family and added all my...
  • TomLegend
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where are the folders?

PlanFreeCountry United StatesDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or Issue I understand that for the past few years it has been more about removing features, but is it just me or have folders disappeared from the Android app?...

  • Roadie
  • Plan Free Country  United States Device Sony Xperia Z1 Operating System Android 5.1.1   My Question or Issue  I understand that for the past few years it has been more about ...
  • TomLegend
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 1 likes
  • 175 Views
  • 1 replies
  • 1 likes

All sorts of problems with Spotify on Oreo

PlanPremiumCountry UKDevice(LG G6)Operating System(Android Oreo,)My Question or IssueThe Android app on Oreo is a complete disaster, and I'm on the edge of moving to another provider. These are some of the comprehensive list of problems: - Google OK ...

  • Newbie
  • Plan Premium Country  UK Device (LG G6) Operating System (Android Oreo,) My Question or Issue The Android app on Oreo is a complete disaster, and I'm on the edge of moving to anoth...
  • forcedrevival
  • Gig Goer
  • 2126 Views
  • 1 replies
  • 0 likes
  • 2126 Views
  • 1 replies
  • 0 likes

Can't access freakonomics podcasts anymore

PlanPremiumCountry UKDevice(Samsung Galaxy 9)Operating SystemAndroid My Question or Issue Since a couple of weeks / months I can't properly access freakonomics radio podcasts anymore . This is very weird as all other podcasts I usually listen to rema...

  • Newbie
  • Plan Premium Country  UK Device (Samsung Galaxy 9) Operating System Android   My Question or Issue  Since a couple of weeks / months I can't properly access freakonomics radi...
  • 218 Views
  • 0 replies
  • 0 likes
  • Podcasts
  • 218 Views
  • 0 replies
  • 0 likes

stuck in offline mode (OnePlus X)

Hi CommunitySeems like the Spotify appy got stuck in offline mode on my OnePlus X. I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline content without accidentaly getting into data roaming. At a certain...

  • Newbie
  • Hi Community Seems like the Spotify appy got stuck in offline mode on my OnePlus X.  I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline co...
  • songassistant
  • Composer
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

My spotify keep loging out

PlanPremiumCountry TurkeyDeviceXperia XAOperating SystemAndroid 7.0 My Question or IssueWhen i try use spotify whitout internet my downloaded song wans't show up so i clear the data and reinstall spotify. Right now when i try to use spotify whitout i...

  • Newbie
  • Plan Premium Country  Turkey Device Xperia XA Operating System Android 7.0   My Question or Issue When i try use spotify whitout internet my downloaded song wans't show up so...
  • songassistant
  • Composer
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist names

PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue When listening to my own playlists, it shows my long system-generated username behind my playlist. It is very ugly to look at and I think it should atleast ...

  • Visitor
  •   Plan Premium Country  US Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  When listening to my own playlists, it shows my long system-ge...
  • TomLegend
  • Spotify Legend
  • 3066 Views
  • 1 replies
  • 1 likes
  • 3066 Views
  • 1 replies
  • 1 likes

App overlapping issue

PlanPremiumCountryIrelandDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid Oreo (8.0.0)App version 8.4.68.911 armV7 My Question or Issue Hello,Sometime the App just overlap the interface and make it impossible to use.You can still scroll up or down ...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy 7 Edge Operating System Android Oreo (8.0.0) App version 8.4.68.911 armV7   My Question or Issue   Hello, Sometime the A...
  • Jose_M
  • Spotify Star
  • 697 Views
  • 3 replies
  • 0 likes
  • Android
    Android 8
    App
    overlay
  • 697 Views
  • 3 replies
  • 0 likes

Alarm Clock can't connect to Spotify

PlanPremiumCountry USADeviceMoto G6Operating SystemAndroid Oreo My Question or Issue I have the Google Clock app set up to use Spotify as an alarm but on a handful of occasions it has said it can't connect to Spotify. When I look at my phone after st...

  • Casual Listener
  • Plan Premium Country  USA Device Moto G6 Operating System Android Oreo   My Question or Issue  I have the Google Clock app set up to use Spotify as an alarm but on a han...
  • 899 Views
  • 0 replies
  • 0 likes
  • Alarm
  • 899 Views
  • 0 replies
  • 0 likes

Can´t connect to Sonos with spotify on android

PlanPremiumCountryGermanyDeviceOnePlus 3Operating SystemAndroid 8 My Question or IssueSince months I can´t connect to Sonos with the Spotify Android app. In the connect section I don´t see the Sonos devices. If I connect via the Windows App there is ...

  • Newbie
  • Plan Premium Country Germany Device OnePlus 3 Operating System Android 8   My Question or Issue Since months I can´t connect to Sonos with the Spotify Android app. In the connect secti...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify doesn't always start with my DAC

PlanPremiumCountryEngland DeviceMotorola Moto GOperating SystemAndroid My Question or IssueSpotify doesn't always start with my DAC (Via 'on the go' USB Cable) - sometimes it just works perfectly - other times it won't start'

  • Newbie
  • Plan Premium Country England   Device Motorola Moto G Operating System Android   My Question or Issue Spotify doesn't always start with my DAC (Via 'on the go' USB Cable) - somet...
  • TomLegend
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

How to turn off the Behind the Lyrics. Even option is not working

PlanPremiumCountry AustraliaDeviceGalaxy s8 plusOperating SystemAndroid oreo My Question or Issue How to turn off the BTL???Even i turn off it from the optionIt is still showing to me the BTL automaticallyI don't wanna see the useless content otherwi...

  • Newbie
  • Plan Premium Country  Australia Device Galaxy s8 plus Operating System Android oreo   My Question or Issue  How to turn off the BTL??? Even i turn off it from the option It...
  • Billy-J
  • Spotify Star
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes