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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Huawei devices equalizer

Monthly PlanPremiumPhilippines Huawei Nova 3i Do huawei devices have a its own spotify equalizer? I've been using a third party application for the equalizer and it usually crashes and I have to relaunch it over and over again. Is there a way to acti...

  • Visitor
  • Monthly Plan Premium Philippines   Huawei Nova 3i   Do huawei devices have a its own spotify equalizer? I've been using a third party application for the equalizer and it usually cras...
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How do I change the way my Spotify player looks?

Rather than the album art being displayed in a small box above the player keys, it dhoed up covering the entire screen like this (pic attached).

  • Visitor
  • Rather than the album art being displayed in a small box above the player keys, it dhoed up covering the entire screen like this (pic attached).
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Música importada acelerada en tableta Android

PlanGratisCountryMéxicoDeviceLenovo Tab 2 A7-30Operating SystemAndroid 4.4 KitKat Los archivos de música en mi dispositivo se reproducen a mayor velocidad (casi como un x2) cuando utilizo la función de importar música, el resto de la música suena bie...

  • Visitor
  • Plan Gratis Country México Device Lenovo Tab 2 A7-30 Operating System Android 4.4 KitKat   Los archivos de música en mi dispositivo se reproducen a mayor velocidad (casi como un x2) cua...
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My music keeps stopping and turning down when an ad pops up

PlanPremiumCountry Device Samsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country   Device  Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
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Playlist Track/Song Quantity Not Displayed

⁷Recently, as of 3/4/19, I noticed that the user interface display on my Spotify mobile app changed for the worst. My playlists no longer indicate how many songs I have in each folder. This is horrible for me as I have OCD and have a ton of playlists...

  • Newbie
  • ⁷Recently, as of 3/4/19, I noticed that the user interface display on my Spotify mobile app changed for the worst. My playlists no longer indicate how many songs I have in each folder. This is horrib...
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spotify doesn`t save playlists to sd card on my tablet.

PlanPremiumCountryUSADevice(Amazon Fire 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has stopped loading my playlists to my SD card.

  • Music Fan
  • Plan Premium Country USA Device (Amazon Fire 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify has stopped loading my playlists to my SD c...
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Can't save both songs and an album

PlanPremiumCountryPolandDeviceLG G9Operating SystemAndroid Oreo My Question or IssueI know that the last update changed how saved songs work, but I don't think it works correctly on my phone. Saving an album does not add songs on it to my Favourites ...

  • Casual Listener
  • Plan Premium Country Poland Device LG G9 Operating System Android Oreo   My Question or Issue I know that the last update changed how saved songs work, but I don't think it works ...
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Songs and Artist lists missing?!

Hi all Hope someone can help! Since a recent update the 'songs' section has disappeared?? Which is really anmoying as thats where i shuffle nd listen to songs daily. Ive still got artists and albums? Also speaking of artists. Previously when i clicke...

  • Visitor
  • Hi all    Hope someone can help!    Since a recent update the 'songs' section has disappeared?? Which is really anmoying as thats where i shuffle nd listen to songs daily. Ive...
  • watsdamattau
  • Visitor
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New UI

PlanPremiumCountryUkDevicePixel3 My Question or IssueWow, this new UI is make me want to cancel awful. Why can I not shuffle through saved songs anymore? Why can I not save songs from album I have saved? When you pay for premium you should be able to...

  • Visitor
  • Plan Premium Country Uk Device Pixel3   My Question or Issue Wow, this new UI is make me want to cancel awful. Why can I not shuffle through saved songs anymore? Why can I not save songs...
  • Rudyon
  • Newbie
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Last update: lost all my albums

PlanPremiumCountryFranceDeviceHonor 9My Question or IssueSince the last update, I lost all my albums in my music, I just have something like 5 artist and 5 albums. This is a BIG problem for such an application that I use every day, several hours!

  • Visitor
  •   Plan Premium Country France Device Honor 9 My Question or Issue Since the last update, I lost all my albums in my music, I just have something like 5 artist and 5 albums. This is a BIG...
  • Mantisentil
  • Community Legend
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How do I turn off suggested songs on the free Andriod App?

I've been a free Spotify user for YEARS and suddenly Spotify refuses to let me listen to my playlist using the free Android App. It will play one song, then jump to Suggested songs. The only way to get back to my playlist is to log into my computer, ...

  • Casual Listener
  • I've been a free Spotify user for YEARS and suddenly Spotify refuses to let me listen to my playlist using the free Android App. It will play one song, then jump to Suggested songs. The only way to g...
  • Brunelicia
  • Community Legend
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Spotify radio doesn't exists on mobile app

Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app? PlanPremiumCountryUSDeviceSamsung J7 Star Operating SystemAndroid 8 My Question or Issue

  • Casual Listener
  • Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app?  Plan Premium Country US Device ...
  • rutoyana
  • Casual Listener
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Chromecast keeps disconnecting on Android

I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select the device from discover devices. When I do get a ...

  • Visitor
  • I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select...
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Cant log in and change password

Cant log in with facebook. It says something goes wrong. When i trying to change password, after pressing password change link in email, it says: link is too old.PlanFreeCountry Lithuania/ USADeviceSamsung S9+Operating SystemAndroid 9 My Question or ...

  • Newbie
  • Cant log in with facebook. It says something goes wrong. When i trying to change password, after pressing password change link in email, it says: link is too old. Plan Free Country  Lithuani...
  • Mantisentil
  • Community Legend
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Spotify Playing random music on it's own.

PlanFreeCountryEgyptDeviceSamsung J5 PrimeOperating SystemI'm not exactly sure about the specs, but i guess all you have to know is it's Android My Question or Issue(Before writing this, I'm aware that i can not choose which songs to play in an album...

  • Visitor
  • Plan Free Country Egypt Device Samsung J5 Prime Operating System I'm not exactly sure about the specs, but i guess all you have to know is it's Android   My Question or Issue (Before w...
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CANNOT CONTROL SPOTIFY IN MY CAR

Hi, I'm very embarrassed. Spotify constantly starts to play no matter what i chose (f.e. radio, then both sources are playing through car audio system). It starts EVERY TIME i switch on the engine of the car. I cannot control it. Even I put the car s...

  • Visitor
  • Hi,  I'm very embarrassed. Spotify constantly starts to play no matter what i chose (f.e. radio, then both sources are playing through car audio system). It starts EVERY TIME i switch on the en...
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Android TV - not starting playback

PlanFreeCountryUSADeviceSony tvOperating SystemAndroid 7.0 Spotify version 1.12.0 My Question or IssueFor some reason the android tv app would not start playing anything. I cleared the cache and restarted the tv, with the same behavior. Clicking any ...

  • Gig Goer
  • Plan Free Country USA Device Sony tv Operating System Android 7.0   Spotify version 1.12.0      My Question or Issue For some reason the android tv app would not star...
  • Anfortas
  • Visitor
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How do I enable Spotify videos?

Hi I want to watch videos on Spotify but I can't find them anywhere. I go to the artists song witch has a video uploaded, but I just plays normaly like it would to a song without it. My friends played the same songs with videos and it worked for them...

  • Newbie
  • Hi I want to watch videos on Spotify but I can't find them anywhere. I go to the artists song witch has a video uploaded, but I just plays normaly like it would to a song without it. My friends playe...
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Current version has bug, is draining battery

PlanPremiumCountryUSADeviceMotorola XT1080Operating SystemAndroid 4.4.4 My Question or IssueI think this started with a recent update to the Android app. The current version of the app is draining my battery without me ever opening the app. It's usin...

  • Casual Listener
  • Plan Premium Country USA Device Motorola XT1080 Operating System Android 4.4.4   My Question or Issue I think this started with a recent update to the Android app.  The current ve...
  • aadrian
  • Casual Listener
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Solved!! Repeat Button Missing

I can't find the Repeat Button in new Spotify India App. Please let me know if I'm missing something or it's not available in the new updated app. Screenshot attached. PlanFreeCountryIndiaDeviceMotorola G6 PlayOperating SystemAndroid 8.0

  • Newbie
  • I can't find the Repeat Button in new Spotify India App. Please let me know if I'm missing something or it's not available in the new updated app.    Screenshot attached.   Plan F...
  • Brunelicia
  • Community Legend
  • 1145 Views
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