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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Mi Spotify no detecta mi sd

Hola, mi nombre es Josué y tengo un Redmi note 4.Mi problema es que Spotify no detecta mi sd. Antes lo hacía, pero ahora no. Tampoco puedo borrar los datos de las canciones que descargué antes cuando detectaba mi sd (los datos están en la sd y Spotif...

Newbie

Hola, mi nombre es Josué y tengo un Redmi note 4. Mi problema es que Spotify no detecta mi sd.  Antes lo hacía, pero ahora no.  Tampoco puedo borrar los datos de las canciones que descar...

513 Views

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Waze banner returns when going to "now playing" in car mode

PlanPremiumCountryUSA DevicePixel 1Operating SystemAndroid P My Question or IssueThe Waze promo banner keeps popping up, even after repeatedly dismissing it. I can consistently reproduce this issue:1) Get into car2) Go to Spotify app3) Dismiss Waze p...

Newbie

Plan Premium Country USA   Device Pixel 1 Operating System Android P   My Question or Issue The Waze promo banner keeps popping up, even after repeatedly dismissing it. I can con...

Noah

Spotify Star

466 Views

1 replies

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Android keeps killing Spotify

PlanPremiumCountry GBDeviceBlackview S8Operating SystemAndroid 7.0 Hello everyone!The last few months everytime i use Spotify and my screen goes black the app is stoping after a few seconds.I tried to uninstall and reinstall the app without result.I ...

Newbie

Plan Premium Country  GB Device Blackview S8 Operating System Android 7.0    Hello everyone! The last few months everytime i use Spotify and my screen goes black the app is s...

547 Views

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1 likes

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Losing music bass after change the volume

PlanPremiumCountry BrazilDeviceSamsung Galaxy S9Operating SystemAndroid Oreo 8.0.0Samsung experience 9.0Spotify 8.4.90.722 My Question or IssueEverytime that I will change the volume, after that the bass go away, this problem is just happening with s...

Newbie

Plan Premium Country  Brazil Device Samsung Galaxy S9 Operating System Android Oreo 8.0.0 Samsung experience 9.0 Spotify 8.4.90.722   My Question or Issue Everytime that I ...

289 Views

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Solved!! I lose my downloaded songs after restart my phone

I lose mi dowloaded playlist songs (SD storage ) every time I restart mi phone.Any idea? thanks. PlanPremiumCountryArgentinaDevice(Xiaomi MiA1)Operating System(Android Pie) My Question or Issue

Newbie

I lose mi dowloaded playlist songs (SD storage ) every time I restart mi phone. Any idea? thanks.    Plan Premium Country Argentina Device (Xiaomi MiA1) Operating System (Android ...

Mantisentil

Community Legend

997 Views

1 replies

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How do disable the "You are listening on..." popups?

PlanPremiumCountryUK DeviceLenovo & Samsung (issue not specific to brand)Operating SystemAndroid and W10 My Question or IssueHow can I disable the very annoying popups that appears after changing the device? (Spotify Connect). For example, I have a T...

Newbie

Plan Premium Country UK  Device Lenovo & Samsung (issue not specific to brand) Operating System Android and W10   My Question or Issue How can I disable the very annoying...

757 Views

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5 likes

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Displays not updating

PlanFree/PremiumCountry USADeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue For the last several versions of Spotify (and the current one) the various displays do not update. The Album Art display fails to update when it s...

Gig Goer

Plan Free/Premium Country  USA Device Google Nexus 7 (2013) Operating System Android 6.01   My Question or Issue  For the last several versions of Spotify (and the current on...

257 Views

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[Premium] Radio/Stations Thumbs Up/Down Button

PlanPremiumCountry USADeviceSamsung Galaxy 8 My Question or Issue Hi - I see in the "Discover" section of Spotify where the Heart and Block buttons are. There *were* at some point thumb buttons in the Radio/Station section to personalize a station. S...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 8   My Question or Issue  Hi -   I see in the "Discover" section of Spotify where the Heart and Block buttons are. There ...

dinomight

Spotify Star

549 Views

1 replies

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Android Wear message: Open Spotify on your Device, it will be displayed here

Hi,i have a Fossil Q Explorist Smartwatch and a problem with the spotify app on it: When i open Spotify on my Smartwatch (bluetooth connection to my phone exists) i can choose one of my last Playlists (= sync is possible). Bit when i tap on it, i get...

Casual Listener

  Hi, i have a Fossil Q Explorist Smartwatch and a problem with the spotify app on it: When i open Spotify on my Smartwatch (bluetooth connection to my phone exists) i can choose one of my las...

Dinia

Casual Listener

440 Views

1 replies

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App don't loading after factory reset of my smartphone

PlanPremiumCountry BelgiumDeviceLG G4Operating SystemAndroid 6.0 My Question or Issue Hello, after factory reset of my LG G4, i have reinstalled my apps with Play Store; with some other apps but not all, i have a problem of slowness; but with spotify...

Newbie

Plan Premium Country  Belgium Device LG G4 Operating System Android 6.0   My Question or Issue  Hello, after factory reset of my LG G4, i have reinstalled my apps with Play S...

245 Views

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New phone won't sync local files from pc

PlanPremiumCountry DeviceSamsung Galaxy Note9Operating SystemAndroid 8.1.0 My Question or Issue Since a couple of days I have my new phone and I've been trying to sync it to my computer so that I can play all my local files on mobile, however, nothin...

Newbie

Plan Premium Country   Device Samsung Galaxy Note9 Operating System Android 8.1.0   My Question or Issue  Since a couple of days I have my new phone and I've been trying to s...

450 Views

0 replies

0 likes

Android 8.1.0
local files not syncing
Samsung Galaxy Note 9
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[Android Wear] Offline mode for gym sports etc?

PlanPremium/ Premium FamilyCountryDenmarkDeviceSamsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0) Operating SystemAndroid 8.1 My Question or IssueDownload music for offline mode, while I'm out running or in the gym. Has this become pos...

Casual Listener

Plan Premium/ Premium Family Country Denmark Device Samsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0)  Operating System Android 8.1    My Question or Issu...

293 Views

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Superuser Contribution Spotify stopped connecting to Echo

PlanPremiumCountry ItalyDeviceSony Xperia XZ1 Operating SystemAndroid 9 My Question or IssueSpotify stopped connecting to Echo. As of yesterday, Spotify won't connect to my Echo. I had been connected earlier in the day, and hadn't changed anything. S...

Music Fan

Plan Premium Country  Italy Device Sony Xperia XZ1  Operating System Android 9   My Question or Issue Spotify stopped connecting to Echo. As of yesterday, Spotify won't conne...

Alex

Spotify Legend

18112 Views

5 replies

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Impossible to read a playlist when I'm offline

PlanPremiumCountryFrance DeviceXiaomi redmi note 5 Operating SystemAndroid 8.1.0 My Question or Issue Hello Spotify Community, Im ussing spotify premium since more than one year and I always experienced this problem.When I download a song by adding i...

Newbie

Plan Premium Country France   Device Xiaomi redmi note 5   Operating System Android 8.1.0   My Question or Issue   Hello Spotify Community,   Im ussing spotify...

240 Views

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Android app problems

PlanPremiumCountry CanadaDeviceSamsung S9Operating SystemAndroid 8.0.0 My Question or IssueMy playback is garbage Constantly stopping and starting songs while listening, even downloaded ones , takes forever to load any of the pages, (playlists, artis...

Newbie

Plan Premium Country  Canada Device Samsung S9 Operating System Android 8.0.0   My Question or Issue My playback is garbage  Constantly stopping and starting songs while lis...

Mantisentil

Community Legend

638 Views

1 replies

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Cannot load friend's profiles

Whenever I search friendsf names, I can see their profile picture, but when I click to go to their page in the app, I just get stuck at loading. This is on a Pixel 2. The glitch has been there for several days. I've rebooted my phone, cleared the app...

Casual Listener

Whenever I search friendsf names, I can see their profile picture, but when I click to go to their page in the app, I just get stuck at loading. This is on a Pixel 2. The glitch has been there for se...

341 Views

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1 likes

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Videos Crash Spotify for PC

PlanPremiumCountryUSA DevicePCOperating SystemWindows 7 My Question or Issue Whenever I play a Spotify playlist with videos, if I skip the video the song will continue playing. The next song will keep playing too, so I have multiple songs playing at ...

Casual Listener

Plan Premium Country USA  Device PC Operating System Windows 7   My Question or Issue  Whenever I play a Spotify playlist with videos, if I skip the video the song will conti...

214 Views

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Downloaded albums randomly disappear

PlanPremiumCountry Czech RepublicDeviceHonor 10Operating SystemAndroid 9 My Question or Issue The last couple of weeks I have a problem with Offline albums. I downloaded all my albums. But after some time (usually less than 3 days) the albums look li...

Newbie

Plan Premium Country  Czech Republic Device Honor 10 Operating System Android 9   My Question or Issue   The last couple of weeks I have a problem with Offline albums. I dow...

450 Views

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Android 9 "Pie" lock-screen controls missing

PlanPremiumCountry IrelandDeviceXiaomi Mi A2Operating SystemAndroid 9.0User IT skillsProMy Question or Issue Like in title. New phone, pure android (Android one program ). is something with android setup from my site (notifications?) or because of go...

Casual Listener

Plan Premium Country  Ireland Device Xiaomi Mi A2 Operating System Android 9.0 User IT skills Pro My Question or Issue  Like in title. New phone, pure android (Android one progra...

silencethanatos

Casual Listener

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Polish translation

Hi!Settings> device memory used >Free space is transladed as "Gratis" should be "Dostępna pamięć".Cheers.

Newbie

  Hi! Settings> device memory used > Free space is transladed as "Gratis" should be "Dostępna pamięć". Cheers.    

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