Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUKDeviceGoogle PixelOperating SystemAndroid Pie My Question or Issue A notification keeps showing up saying "Downloading 0 of 1...." every time I connect to WiFi. It can't be dismissed and just won't go away. I'm also convinced this...
Plan Premium Country UK Device Google Pixel Operating System Android Pie My Question or Issue A notification keeps showing up saying "Downloading 0 of 1...." every time I conne...
Visitor
13117 Views
11 replies
19 likes
PlanPremiumCountry HongKongDeviceNokia 7plusOperating SystemAndroid Oreo My Question or Issuei can't set the data server to off.when i set it off,it will set to on again when i slide down the screen to view the other setting.
Plan Premium Country HongKong Device Nokia 7plus Operating System Android Oreo My Question or Issue i can't set the data server to off.when i set it off,it will set to on...
265 Views
0 replies
0 likes
PlanPremiumCountrySweden DeviceHuawei mate 9 ProOperating SystemAndroid™ 7.0 My Question or IssueI have been a subscripted listener for about 5 years and never really had any huge problems with spotify's app. But recently its been bugging a little to...
Plan Premium Country Sweden Device Huawei mate 9 Pro Operating System Android™ 7.0 My Question or Issue I have been a subscripted listener for about 5 years and never really ha...
292 Views
0 replies
0 likes
Dopo aggiornamento applicazione non riesco a visualizzare i profili, vedo solo i profili artisti ma non riesco a vedere i profili degli amici. Quando apro un profilo gira la ruota verde di caricamento in corso ma non apre nulla.
Dopo aggiornamento applicazione non riesco a visualizzare i profili, vedo solo i profili artisti ma non riesco a vedere i profili degli amici. Quando apro un profilo gira la ruota verde...
359 Views
0 replies
0 likes
PlanFreeCountry USADeviceZTE V8 Blade Pro (Model Z978)Operating SystemAndroid 6.0.1 My Question or Issue For the past month, Spotify has been giving me a constant Downloading notifcation usually 0% for 0/1 items. I never have been a premium member so...
Plan Free Country USA Device ZTE V8 Blade Pro (Model Z978) Operating System Android 6.0.1 My Question or Issue For the past month, Spotify has been giving me a constant D...
255 Views
0 replies
1 likes
Hola, mi nombre es Josué y tengo un Redmi note 4.Mi problema es que Spotify no detecta mi sd. Antes lo hacía, pero ahora no. Tampoco puedo borrar los datos de las canciones que descargué antes cuando detectaba mi sd (los datos están en la sd y Spotif...
Hola, mi nombre es Josué y tengo un Redmi note 4. Mi problema es que Spotify no detecta mi sd. Antes lo hacía, pero ahora no. Tampoco puedo borrar los datos de las canciones que descar...
516 Views
0 replies
0 likes
PlanPremiumCountryUSA DevicePixel 1Operating SystemAndroid P My Question or IssueThe Waze promo banner keeps popping up, even after repeatedly dismissing it. I can consistently reproduce this issue:1) Get into car2) Go to Spotify app3) Dismiss Waze p...
Plan Premium Country USA Device Pixel 1 Operating System Android P My Question or Issue The Waze promo banner keeps popping up, even after repeatedly dismissing it. I can con...
Spotify Star
467 Views
1 replies
1 likes
PlanPremiumCountry GBDeviceBlackview S8Operating SystemAndroid 7.0 Hello everyone!The last few months everytime i use Spotify and my screen goes black the app is stoping after a few seconds.I tried to uninstall and reinstall the app without result.I ...
Plan Premium Country GB Device Blackview S8 Operating System Android 7.0 Hello everyone! The last few months everytime i use Spotify and my screen goes black the app is s...
548 Views
0 replies
1 likes
PlanPremiumCountry BrazilDeviceSamsung Galaxy S9Operating SystemAndroid Oreo 8.0.0Samsung experience 9.0Spotify 8.4.90.722 My Question or IssueEverytime that I will change the volume, after that the bass go away, this problem is just happening with s...
Plan Premium Country Brazil Device Samsung Galaxy S9 Operating System Android Oreo 8.0.0 Samsung experience 9.0 Spotify 8.4.90.722 My Question or Issue Everytime that I ...
290 Views
0 replies
0 likes
I lose mi dowloaded playlist songs (SD storage ) every time I restart mi phone.Any idea? thanks. PlanPremiumCountryArgentinaDevice(Xiaomi MiA1)Operating System(Android Pie) My Question or Issue
I lose mi dowloaded playlist songs (SD storage ) every time I restart mi phone. Any idea? thanks. Plan Premium Country Argentina Device (Xiaomi MiA1) Operating System (Android ...
Community Legend
1004 Views
1 replies
1 likes
PlanPremiumCountryUK DeviceLenovo & Samsung (issue not specific to brand)Operating SystemAndroid and W10 My Question or IssueHow can I disable the very annoying popups that appears after changing the device? (Spotify Connect). For example, I have a T...
Plan Premium Country UK Device Lenovo & Samsung (issue not specific to brand) Operating System Android and W10 My Question or Issue How can I disable the very annoying...
758 Views
0 replies
5 likes
PlanFree/PremiumCountry USADeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue For the last several versions of Spotify (and the current one) the various displays do not update. The Album Art display fails to update when it s...
Plan Free/Premium Country USA Device Google Nexus 7 (2013) Operating System Android 6.01 My Question or Issue For the last several versions of Spotify (and the current on...
258 Views
0 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy 8 My Question or Issue Hi - I see in the "Discover" section of Spotify where the Heart and Block buttons are. There *were* at some point thumb buttons in the Radio/Station section to personalize a station. S...
Plan Premium Country USA Device Samsung Galaxy 8 My Question or Issue Hi - I see in the "Discover" section of Spotify where the Heart and Block buttons are. There ...
Spotify Star
554 Views
1 replies
1 likes
Hi,i have a Fossil Q Explorist Smartwatch and a problem with the spotify app on it: When i open Spotify on my Smartwatch (bluetooth connection to my phone exists) i can choose one of my last Playlists (= sync is possible). Bit when i tap on it, i get...
Hi, i have a Fossil Q Explorist Smartwatch and a problem with the spotify app on it: When i open Spotify on my Smartwatch (bluetooth connection to my phone exists) i can choose one of my las...
Casual Listener
442 Views
1 replies
2 likes
PlanPremiumCountry BelgiumDeviceLG G4Operating SystemAndroid 6.0 My Question or Issue Hello, after factory reset of my LG G4, i have reinstalled my apps with Play Store; with some other apps but not all, i have a problem of slowness; but with spotify...
Plan Premium Country Belgium Device LG G4 Operating System Android 6.0 My Question or Issue Hello, after factory reset of my LG G4, i have reinstalled my apps with Play S...
247 Views
0 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy Note9Operating SystemAndroid 8.1.0 My Question or Issue Since a couple of days I have my new phone and I've been trying to sync it to my computer so that I can play all my local files on mobile, however, nothin...
Plan Premium Country Device Samsung Galaxy Note9 Operating System Android 8.1.0 My Question or Issue Since a couple of days I have my new phone and I've been trying to s...
454 Views
0 replies
0 likes
PlanPremium/ Premium FamilyCountryDenmarkDeviceSamsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0) Operating SystemAndroid 8.1 My Question or IssueDownload music for offline mode, while I'm out running or in the gym. Has this become pos...
Plan Premium/ Premium Family Country Denmark Device Samsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0) Operating System Android 8.1 My Question or Issu...
295 Views
0 replies
0 likes
PlanPremiumCountry ItalyDeviceSony Xperia XZ1 Operating SystemAndroid 9 My Question or IssueSpotify stopped connecting to Echo. As of yesterday, Spotify won't connect to my Echo. I had been connected earlier in the day, and hadn't changed anything. S...
Plan Premium Country Italy Device Sony Xperia XZ1 Operating System Android 9 My Question or Issue Spotify stopped connecting to Echo. As of yesterday, Spotify won't conne...
Spotify Legend
18117 Views
5 replies
11 likes
PlanPremiumCountryFrance DeviceXiaomi redmi note 5 Operating SystemAndroid 8.1.0 My Question or Issue Hello Spotify Community, Im ussing spotify premium since more than one year and I always experienced this problem.When I download a song by adding i...
Plan Premium Country France Device Xiaomi redmi note 5 Operating System Android 8.1.0 My Question or Issue Hello Spotify Community, Im ussing spotify...
241 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung S9Operating SystemAndroid 8.0.0 My Question or IssueMy playback is garbage Constantly stopping and starting songs while listening, even downloaded ones , takes forever to load any of the pages, (playlists, artis...
Plan Premium Country Canada Device Samsung S9 Operating System Android 8.0.0 My Question or Issue My playback is garbage Constantly stopping and starting songs while lis...
Community Legend
644 Views
1 replies
1 likes
