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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847050 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847050 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16165 Views
  • 3 replies
  • 0 likes
  • 16165 Views
  • 3 replies
  • 0 likes

Add a PREAMPLIFIER (Preamp) volume boost function, PLEASE!

It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless you have powerful headphones that have an independ...

N7PlayerPreamp.png
  • Regular
  • It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless...
  • Billy-J
  • Spotify Star
  • 1189 Views
  • 1 replies
  • 4 likes
  • 1189 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution Spotify says I'm offline, even while connected to WiFi/Mobile Network

So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function for anything other than 'Offline Songs,' however, ...

  • Casual Listener
  • So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function...
  • Alfredo
  • Roadie
  • 27175 Views
  • 11 replies
  • 12 likes
  • 27175 Views
  • 11 replies
  • 12 likes

Superuser Contribution Android spotify offline for music search

PlanPremiumCountry UkDeviceGalaxy s7Operating System Android 7 My Question or Issue Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) signal, i can use internet with no problems. I can download saved playlists over the mobile...

  • Newbie
  • Plan Premium Country  Uk Device Galaxy s7 Operating System  Android 7   My Question or Issue  Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) ...
  • Alfredo
  • Roadie
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Logged out of Spotify while in offline mode, can't login

PlanPremiumCountry AustraliaDevicePixelOperating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update while I was connected to wifi). I had been in offline mode. I now cannot login via Facebook ...

  • Newbie
  • Plan Premium Country  Australia Device Pixel Operating System     My Question or Issue  I've been logged out of Spotify on my Android device (maybe because of an update ...
  • Joe
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth - wrong song information on discover media

Hello,i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time. This problem does not occur with deezer, play music, amazon....

  • Regular
  • Hello, i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time.  ...
  • Alfredo
  • Roadie
  • 590 Views
  • 1 replies
  • 1 likes
  • 590 Views
  • 1 replies
  • 1 likes

Notification bar icon

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8.0.0My Question or IssueWhat does the button do?It appears when you download Spotify but I cannot find any information about it?

  • Newbie
  • Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8.0.0 My Question or Issue What does the button do? It appears when you download Spotify but I cannot fin...
  • Billy-J
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

No SD card option anymore

PlanPremiumCountry BrazilDeviceSM J500MOperating SystemAndroid 6.0.1Version Latest My Question or Issue My spotify options doesn't show the SD card storage anymore. I tried to rollback some versions, but didn't worked (i may try a bigger rollback if ...

  • Regular
  • Plan Premium Country  Brazil Device SM J500M Operating System Android 6.0.1 Version  Latest   My Question or Issue   My spotify options doesn't show the SD card stora...
  • Joe
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

How do I remove the history of songs played recently?

My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?

  • Casual Listener
  •     My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?
  • Storwn
  • Casual Listener
  • 294 Views
  • 4 replies
  • 0 likes
  • 294 Views
  • 4 replies
  • 0 likes

Superuser Contribution 30 minutes of ad-free music not allowing video to be played

Plan:FreeCountry: United States Device:Samsung Galaxy S7 My Question or Issue: I guess the app updated or something, but whenever I get the opportunity to watch a video in return for 30 minutes of ad-free music, it doesn't give me any way to play the...

  • Casual Listener
  • Plan: Free Country:  United States  Device: Samsung Galaxy S7   My Question or Issue:  I guess the app updated or something, but whenever I get the opportunity to watch a ...
  • Alfredo
  • Roadie
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿Cómo escuchar Spotify durante una llamada usando Android Auto?

La versión de Spotify es: 8.4.64.555 armV7, versión de Android Auto: 3.5.583024-release, versión Android 8.0.0Ayuda por favor, sé que se puede porque lo he logrado a utilizar así (supongo que la configuración era por default) y no sé si le moví algo ...

  • Casual Listener
  •    La versión de Spotify es: 8.4.64.555 armV7, versión de Android Auto: 3.5.583024-release, versión Android 8.0.0 Ayuda por favor, sé que se puede porque lo he logrado a utilizar así (sup...
  • Tommy-Cargo
  • Casual Listener
  • 8422 Views
  • 3 replies
  • 1 likes
  • 8422 Views
  • 3 replies
  • 1 likes

Search says offline on wifi and 4g

Spotify premium family account, usa Samsung galaxy s7 android For the past month or two, the search function indicates that I am offline and cannot search, although my phone is connected either through wifi or 4g. This includes my home wifi network.

  • Casual Listener
  • Spotify premium family account, usa   Samsung galaxy s7 android   For the past month or two, the search function indicates that I am offline and cannot search, although my phone is conn...
  • Billy-J
  • Spotify Star
  • 471 Views
  • 3 replies
  • 0 likes
  • 471 Views
  • 3 replies
  • 0 likes

Superuser Contribution artist shuffle on playlist

PlanPremiumCountry BrazilDeviceMoto G5S PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used to write the artist name in my playlist and shuffle and spotify would just play songs from the artist I wrote the name, bu...

  • Casual Listener
  • Plan Premium Country  Brazil Device Moto G5S Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I used to write the artist name in my ...
  • 0are3uh_-7f26
  • Newbie
  • 735 Views
  • 7 replies
  • 2 likes
  • 735 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Radio réveil avec Spotify

Bonjour à tous J'aimerai trouver une solution afin d'avoir un radio réveil mais qui lance une musique issue de Spotify et non pas la radio FM.Quel matériel me faudrait-il pour celà ?(j'ai un compte prenium)Merci !

  • Casual Listener
  •   Bonjour à tous   J'aimerai trouver une solution afin d'avoir un radio réveil mais qui lance une musique issue de Spotify et non pas la radio FM. Quel matériel me faudrait-il pour celà...
  • Alfredo
  • Roadie
  • 10517 Views
  • 3 replies
  • 0 likes
  • 10517 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reproducción del coro

PlanPremiumCountry Chile DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueEstimados, Hace un tiempo tenia una función que me permitia escuchar solo el coro de la canción, esto lo podía hacer presionando la canción que quería esc...

  • Newbie
  • Plan Premium Country  Chile  Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue Estimados,  Hace un tiempo tenia una función que me permi...
  • Alfredo
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • AYUDA
  • 318 Views
  • 1 replies
  • 0 likes

Control Notification Disappearing

PlanPremiumCountryNetherlandsDeviceOnePlus 6, 128gb 8gb RAMOperating SystemAndroid 8.1.0 My Question or Issue Hey, When connecting to a bluetooth device such as my Bose QC II 35, JBL Charge 3 or Trust Fiesta Plus, the notification with controls (paus...

  • Casual Listener
  • Plan Premium Country Netherlands Device OnePlus 6, 128gb 8gb RAM Operating System Android 8.1.0   My Question or Issue  Hey,   When connecting to a bluetooth device such as...
  • mgeerse
  • Casual Listener
  • 384 Views
  • 1 replies
  • 1 likes
  • 384 Views
  • 1 replies
  • 1 likes

Trouble shooting Spotify

PlanPremiumCountryUSADeviceGalaxy Note 8Operating SystemOreo My Question or IssueI've been having many issues with my Spotify lately. Let me go over them and see if anyone else has these issues. The first one is that I can't download music over WiFi....

  • Music Fan
  • Plan Premium Country USA Device Galaxy Note 8 Operating System Oreo   My Question or Issue I've been having many issues with my Spotify lately. Let me go over them and see if anyone el...
  • Temetius
  • Songwriter
  • 351 Views
  • 10 replies
  • 0 likes
  • 351 Views
  • 10 replies
  • 0 likes

Solved!! Bad sound on headphones

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like listening to music, with some very poor quality speakers...

  • Casual Listener
  • I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like lis...
  • Billy-J
  • Spotify Star
  • 10119 Views
  • 3 replies
  • 0 likes
  • 10119 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chasquidos y cortes de música

PlanPremiumCountry EspañaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue Desde hará 3 semanas que la música se escucha con pequeños cortes y chasquidos, incluso la música con calidad extrema. Como comprenderán, pagar por un s...

  • Casual Listener
  •   Plan Premium Country  España Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  Desde hará 3 semanas que la música se escucha con peq...
  • Rmonjo
  • Casual Listener
  • 499 Views
  • 3 replies
  • 2 likes
  • 499 Views
  • 3 replies
  • 2 likes

Poor app

This has been brewing inside me for a long time. I've been a premium member for about two years because honestly, the service for the price is hard to beat. But for well over a year, the app is horrendous. It's become exacerbated because I've been li...

  • Casual Listener
  • This has been brewing inside me for a long time. I've been a premium member for about two years because honestly, the service for the price is hard to beat. But for well over a year, the app is horre...
  • Temetius
  • Songwriter
  • 319 Views
  • 1 replies
  • 1 likes
  • 319 Views
  • 1 replies
  • 1 likes

Solved!! Music stops playing

My Question or Issue When i am playing music with my BT headsett (KYGO A9 600) the songs stops playing most of the time. It can play trough 3 or 4 songs and midway in the 4th song it will just stop. I have to unlock the phone and go the the app and r...

  • Regular
  •     My Question or Issue  When i am playing music with my BT headsett (KYGO A9 600) the songs stops playing most of the time. It can play trough 3 or 4 songs and midway in the 4th s...
  • Madmao
  • Regular
  • 2339 Views
  • 8 replies
  • 1 likes
  • 2339 Views
  • 8 replies
  • 1 likes