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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196209 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196209 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538014 Views

78 replies

3 likes

  • 538014 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444139 Views

565 replies

37 likes

Account
Free
  • 444139 Views
  • 565 replies
  • 37 likes

App continues playing searched results even when search term is removed.

PlanPremiumCountryUK Device(Samsung Galaxy 9)Operating System(Android Oreo, ) Steps to replicate1. Log in to Android App2. Click Your Library3. Click Songs4. Pull down to activate Search Filter5. Type in search term6. Play a song from filtered result...

Regular

  Plan Premium Country UK   Device (Samsung Galaxy 9) Operating System (Android Oreo, )   Steps to replicate 1. Log in to Android App 2. Click Your Library 3. Click ...

560 Views

0 replies

0 likes

Android
filter
Search
  • 560 Views
  • 0 replies
  • 0 likes

Android Auto - Spotify stucks on green loading cycle on Album screen

PlanPremiumCountryGERDeviceNokia 6.1Operating SystemAndroid 9 My Question or IssueSince August 2018, every time I want want to go to the "Albums" view on Spotify in Android Auto, I get the green loading cycle and spotify will remain loading.

Gig Goer

Plan Premium Country GER Device Nokia 6.1 Operating System Android 9   My Question or Issue Since August 2018, every time I want want to go to the "Albums" view on Spotify in Android A...

Nico

Community Legend

791 Views

4 replies

0 likes

  • 791 Views
  • 4 replies
  • 0 likes

Solved!! Shuffle Play

PlanFreeCountry United StatesDeviceMoto EOperating SystemAndroid My Question or Issue I would like to get rid of shuffle play on my phone and I can't do it. There is literally no shuffle icon that I can click on. Hoever on my laptop, I have the optio...

Casual Listener

Plan Free Country  United States Device Moto E Operating System Android   My Question or Issue  I would like to get rid of shuffle play on my phone and I can't do it. There i...

Noah

Spotify Star

1036 Views

3 replies

0 likes

  • 1036 Views
  • 3 replies
  • 0 likes

"No internet connection detected" while on WiFi

I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never encountered this on any other network. PlanFree/Prem...

Newbie

I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never e...

Nico

Community Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Android App "Premium Feature" Message and Music Not Playing

PlanPremiumCountryUnited StatesDeviceLG V20Operating SystemAndroid 8.0.0 Oreo My Question or IssueI have a Spotify Premium account but the android app (and only the app--I am listening to music fine on my desktop) will only play a few seconds of a so...

Newbie

Plan Premium Country United States Device LG V20 Operating System Android 8.0.0 Oreo   My Question or Issue I have a Spotify Premium account but the android app (and only the app--I am...

514 Views

0 replies

2 likes

  • 514 Views
  • 0 replies
  • 2 likes

Solved!! Spotify won't play

PremiumCountry Australia DeviceSamsung Galaxy S8Operating System(Android.) My Question or IssueI have a Samsung G S8 and Spotify Premium. If the phone is left idle for a short while Spotify won't play. I either get a rotating circle or the play butto...

Music Fan

  Premium Country Australia   Device Samsung Galaxy S8 Operating System (Android.)   My Question or Issue I have  a Samsung G S8 and Spotify Premium. If the phone is l...

daylef

Music Fan

7095 Views

2 replies

0 likes

  • 7095 Views
  • 2 replies
  • 0 likes

Spotify stops playing after each track.

My Question or IssuePlan: FreeCountry: AustraliaDevice: Samsung Galaxy Note 9Operating System: AndroidProblem: Almost after every track music stops playing, requiring me to unlock phone, tap Spotify app and it then continues to play new track. Very a...

Casual Listener

    My Question or Issue Plan: Free Country: Australia Device: Samsung Galaxy Note 9 Operating System: Android Problem: Almost after every track music stops playing, requiring me to ...

SteveBotha

Casual Listener

551 Views

2 replies

0 likes

  • 551 Views
  • 2 replies
  • 0 likes

Offline Listening

PlanPremiumCountryIndiaDeviceSamsung J6+Operating SystemAndroid Oreo My Question or IssueMy playlist gets downloaded everyday twice a day. I don't why. And if I cancel the download I can't use the offline feature and if that's how spotify premium wor...

Newbie

Plan Premium Country India Device Samsung J6+ Operating System Android Oreo   My Question or Issue My playlist gets downloaded everyday twice a day. I don't why. And if I cancel the do...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Spotify in Android Auto using USB

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating System8.0 My Question or IssueIt worked perfect when I first got my car last month and since then it has stopped. When I am connect to android auto via usb cable, it will not play. It works fla...

Newbie

  Plan Premium Country Canada Device Samsung Galaxy S8 Operating System 8.0   My Question or Issue It worked perfect when I first got my car last month and since then it has stop...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

App crashes when opening specific Album

PlanPremiumCountryUnited KingdomDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhen opening the album "The libertines by The Libertines" from the my album page of the app the app just crashes, didn't always use to do this and I can still ...

Casual Listener

Plan Premium Country United Kingdom Device Pixel 3 Operating System Android 9   My Question or Issue When opening the album "The libertines by The Libertines" from the my album page of...

Shoto14

Casual Listener

682 Views

2 replies

0 likes

  • 682 Views
  • 2 replies
  • 0 likes

Bluetooth through my car is cutting in and out.

I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go quiet and resume anywhere from 5 to 25 seconds later...

Newbie

I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go q...

732 Views

0 replies

1 likes

  • 732 Views
  • 0 replies
  • 1 likes

Saved artists won't load

PlanPremiumCountryUSADeviceLG Tribute HD Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artist, have their albums saved to my library or have them downloaded for offline use. I ...

Newbie

  Plan Premium Country USA Device LG Tribute HD    Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artis...

763 Views

0 replies

3 likes

  • 763 Views
  • 0 replies
  • 3 likes

Shuffle Play doubles songs in Queue

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or IssueUsing "Shuffle Play" from an artist's profile results in a shuffled playlist featuring doubles of each song. Within the last month, using Spotify has beco...

Regular

Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 8.0.0   My Question or Issue Using "Shuffle Play" from an artist's profile results in a shuffled playlist f...

626 Views

0 replies

4 likes

  • 626 Views
  • 0 replies
  • 4 likes

Not Working: Sharing songs on Instagram Stories

PlanPremiumCountryTurkeyDeviceSamsung Galaxy J5Operating SystemAndroid 6.0.1Spotify Version: 8.4.96.953Instagram Version: 85.0.0.6.100 My Question or IssueSharing music on my Instagram stories is not an option for me. I have been using Instagram for ...

Casual Listener

Plan Premium Country Turkey Device Samsung Galaxy J5 Operating System Android 6.0.1 Spotify Version: 8.4.96.953 Instagram Version: 85.0.0.6.100   My Question or Issue Sharing mu...

suchamess

Casual Listener

599 Views

1 replies

1 likes

  • 599 Views
  • 1 replies
  • 1 likes

LG V20

PlanPremiumCountryUSADeviceLG V20 AT&TOperating SystemAndroid 8.0 My Question or IssueBefore the Android 8.0 update, my second screen functionality worked flawlessly. Since the update however, it's not worked but for five minutes when I first reinsta...

Newbie

Plan Premium Country USA Device LG V20 AT&T Operating System Android 8.0   My Question or Issue Before the Android 8.0 update, my second screen functionality worked flawlessly. Sin...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Pfeile in der Benachrichtigungsleiste sind schwarz

PlanPremiumCountryGermanyDeviceMeizu 16Operating SystemAndroid 8.1.0My Question or IssueHallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Benachrichtigungsleiste die Pfeile zum weiterschalten schwarz sind und s...

Newbie

Plan Premium Country Germany Device Meizu 16 Operating System Android 8.1.0 My Question or Issue Hallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Be...

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

Spotify crashes every time after playing specific song

PlanPremiumCountryNorway DeviceGoogle Nexus 6POperating SystemAndroid Oreo My Question or IssueEvery time I play it crashes

Visitor

Plan Premium Country Norway   Device Google Nexus 6P Operating System Android Oreo   My Question or Issue Every time I play it crashes     

Nico

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Samsung Active Watch Support installation

PlanPremiumCountryMexicoDeviceSamsung Active WatchOperating SystemAndroid - SamsungWearable My Question or IssueI just bought the new SamsugnActive Watch which as far as I understand it was compatible with spotify, however Its not yet compatible to d...

Visitor

Plan Premium Country Mexico Device Samsung Active Watch Operating System Android - SamsungWearable   My Question or Issue I just bought the new SamsugnActive Watch which as far as I un...

Nico

Community Legend

1076 Views

1 replies

1 likes

active
Active Watch
Samsung
  • 1076 Views
  • 1 replies
  • 1 likes

Superuser Contribution Impossible to listen to audio books when using Android Auto

PlanPremiumCountryGermany DeviceSamsung Galaxy S9+ & Skoda Fabia (Built end of 2018)Operating SystemAndroid Pie My Question or IssueWell, it's not technically impossible to play audio books via Android Auto, but listening to them really sucks. In an ...

Music Fan

Plan Premium Country Germany   Device Samsung Galaxy S9+ & Skoda Fabia (Built end of 2018) Operating System Android Pie   My Question or Issue Well, it's not technically...

1273 Views

0 replies

0 likes

  • 1273 Views
  • 0 replies
  • 0 likes

Notifications between songs

PremiumBrazil DeviceMoto ZOperating SystemAndroid Oreo My Question or Issue Hi, So, I'm having a problem with my android app. Every time a song changes I get a new notification/ring. It doesn't look like a big deal, but it really annoys me. Especiall...

Regular

Premium Brazil   Device Moto Z Operating System Android Oreo   My Question or Issue   Hi,   So, I'm having a problem with my android app. Every time a song change...

Bittencourt

Spotify Star

2058 Views

4 replies

0 likes

Ring
Transitions
  • 2058 Views
  • 4 replies
  • 0 likes