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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1020 Views
  • 0 replies
  • 4 likes

Volume changing, songs restarting, songs skipping

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8Operating System My Question or Issue Hi everyone. In the last week I am constantly having the volume changing, songs restarting or songs skipping. Just now, I've had a song restart only a few seconds...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy S8 Operating System     My Question or Issue   Hi everyone.   In the last week I am constantly having the volume ...
  • 812 Views
  • 0 replies
  • 2 likes
  • 812 Views
  • 0 replies
  • 2 likes

Songs randomly pause

I recently updated the app and now after a few songs the music will randomly pause and when I open the app to restart the song it all restarts. PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid pie My Question or Issue

  • Newbie
  • I recently updated the app and now after a few songs the music will randomly pause and when I open the app to restart the song it all restarts.  Plan Premium Country USA  Device Samsu...
  • jnkvbk
  • Casual Listener
  • 972 Views
  • 1 replies
  • 0 likes
  • 972 Views
  • 1 replies
  • 0 likes

disable spotify connect?

this has honestly gotten pretty ridiculous. the fact that it hasn't been even considered an option to disable spotify connect despite numerous posts is absolutely beyond me. i have two devices (my PC and an nvidia shield upstairs in the living room) ...

  • Newbie
  •   this has honestly gotten pretty ridiculous. the fact that it hasn't been even considered an option to disable spotify connect despite numerous posts is absolutely beyond me.   i h...
  • joshp75
  • Music Fan
  • 1224 Views
  • 3 replies
  • 0 likes
  • 1224 Views
  • 3 replies
  • 0 likes

Playlist displaying wrong order

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy S8, Macbook Pro late 2014)Operating System(Android 8.0.0, MacOS on the laptop) My Question or Issue I have been frustrated the last few days with saving playlist details and rearraging the order of...

Screenshot_20190307-101951_Spotify.jpg Screenshot_20190307-102011_Spotify.jpg
  • Casual Listener
  • Plan Premium Country United States Device (Samsung Galaxy S8, Macbook Pro late 2014) Operating System (Android 8.0.0, MacOS on the laptop)   My Question or Issue  I have been frus...
  • karlerikson
  • Casual Listener
  • 967 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 967 Views
  • 1 replies
  • 0 likes

Bluetooth headset controls not working

I'm using a Premium account in India. I'm using a Oneplus 6T and my JBL Bluetooth music playback controls aren't working on the app. I tried on other apps and there's no problem with the headset or the phone. It's just Spotify. Help on the same.

  • Newbie
  • I'm using a Premium account in India. I'm using a Oneplus 6T and my JBL Bluetooth music playback controls aren't working on the app. I tried on other apps and there's no problem with the headset or t...
  • Darevas
  • Newbie
  • 809 Views
  • 1 replies
  • 2 likes
  • bluetooth
    bug
    india
    playback
    Premium
  • 809 Views
  • 1 replies
  • 2 likes

New UI, Songs don´t play, Downloads missing, etc., etc., etc.

PlanFree/PremiumCountryGermanyDeviceHuawai P10 LiteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Soooo,Since I re-started my phone, Spotify doesn´t work anymore - or rather, nothing ON spotify works anymore.The UI is co...

  • Newbie
  • Plan Free/Premium Country Germany Device Huawai P10 Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Soooo, Since I re-started my phon...
  • 530 Views
  • 0 replies
  • 0 likes
  • 530 Views
  • 0 replies
  • 0 likes

MOVER MUSICA

Tengo un j7 e probado todas las soluciones que aparecen en esta pagina sin ninguna solucion posible, borre cache borre DATOS, desinstale spotify, trate de moverlo y nada al rato vuelve a la memoria de mi celular mi memoria SD esta bien porque tengo o...

  • Casual Listener
  • Tengo un j7 e probado todas las soluciones que aparecen en esta pagina sin ninguna  solucion posible, borre cache borre DATOS, desinstale spotify, trate de moverlo y nada al rato vuelve a la mem...
  • 382 Views
  • 0 replies
  • 1 likes
  • 382 Views
  • 0 replies
  • 1 likes

Superuser Contribution Songs keep skipping

PlanPremiumCountryAustralia DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueIn the past couple of days my spotify has been playing up. Songs just keep skipping of their own accord after about 20 seconds. The settings haven't changed...

  • Casual Listener
  • Plan Premium Country Australia    Device Samsung Galaxy 9 Operating System Android    My Question or Issue In the past couple of days my spotify has been playing up. So...
  • Peter
  • Spotify Legend
  • 740 Views
  • 3 replies
  • 0 likes
  • 740 Views
  • 3 replies
  • 0 likes

Superuser Contribution Andriod app loses saved albums, but Windows 7 app does not

PlanPremium CountryUSA DeviceTetra Operating SystemAndroid 8.1.0 My Question or Issue This began happening after upgrading to the latest Android Spotify app, but also shortly after installing the Windows 7 app on a laptop and starting to use two devi...

  • Casual Listener
  • Plan Premium   Country USA   Device Tetra   Operating System Android 8.1.0   My Question or Issue  This began happening after upgrading to the latest Android Spo...
  • Peter
  • Spotify Legend
  • 693 Views
  • 6 replies
  • 0 likes
  • 693 Views
  • 6 replies
  • 0 likes

There is a problem with skipping musics

When I click my headphones' skipper Spotify sometimes does not respond does not change music. Sometimes replays again same music.PlanPremiumCountry TurkeyDeviceSamsung j7 proOperating SystemAndroid My Question or Issue

  • Regular
  • When I click my headphones' skipper Spotify sometimes does not respond does not change music. Sometimes replays again same music. Plan Premium Country  Turkey Device Samsung j7 pro Operat...
  • MelihCanYoldaş
  • Regular
  • 507 Views
  • 2 replies
  • 1 likes
  • 507 Views
  • 2 replies
  • 1 likes

How to share music to Instagram

PlanPremiumCountryThailand DeviceOppo F9Operating SystemAndroid 8.1, ColorOS v5.2 My Question or Issue I can't share music to Instagram. I've tried every way but it can't. If anyone knows about this, please tell me.

  • Newbie
  • Plan Premium Country Thailand   Device Oppo F9 Operating System Android 8.1, ColorOS v5.2   My Question or Issue  I can't share music to Instagram. I've tried every way but ...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Song crash

In android (Motorola One) some songs just freeze and can't be played. Tried to delete from download and download again, uninstall app and installing again. It seems to happen only in the smartphone when the "Normalize Volume" is active.

  • Newbie
  • In android (Motorola One) some songs just freeze and can't be played. Tried to delete from download and download again, uninstall app and installing again. It seems to happen only in the smartphone w...
  • 468 Views
  • 0 replies
  • 0 likes
  • bug
  • 468 Views
  • 0 replies
  • 0 likes

Repeat track mode is not available for Android phone

PlanFreeCountryIndia DeviceOne plus 6T My Question or Issue I've recently started using this app and noted that repeat the song option is not available can someone help me in this regard ?

  • Newbie
  • Plan Free Country India   Device One plus 6T     My Question or Issue  I've recently started using this app and noted that repeat the song option is not available can so...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not able to share from spotify to Instagram stories.

PlanPremiumCountry IsraelDeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or IssueI have purchased this phone recently and I am not not able to share from spotify to Instagram stories. All apps are up to date. How can this be fixed? Tha...

  • Casual Listener
  • Plan Premium Country  Israel Device Huawei P20 lite Operating System Android 8.0.0   My Question or Issue I have purchased this phone recently and I am not not able to share from ...
  • Katerina
  • Spotify Legend
  • 1163 Views
  • 1 replies
  • 0 likes
  • 1163 Views
  • 1 replies
  • 0 likes

Why my song radio is like a playlist? Why can't I follow artist radio? Why my station tab is empty?

When I try open a song radio it pops up like a playlist not a radio and I can't follow artist radio there's no option. Btw I'm new to Spotify. PlanPremium Country India DeviceRedmi 6 pro (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • When I try open a song radio it pops up like a playlist not a radio and I can't follow artist radio there's no option. Btw I'm new to Spotify.  Plan Premium  Country  India  ...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

I still see ads even though I got premium

PlanPremiumCountry lithuaniaDeviceOneplus 6Operating SystemOxygenis 9.0.4 My Question or Issue When im listening to slipknot i see some festival video ad in the background(instead of album art or whatever supposed to be there). If i dont touch the sc...

  • Casual Listener
  • Plan Premium Country  lithuania Device Oneplus 6 Operating System Oxygenis 9.0.4   My Question or Issue  When im listening to slipknot i see some festival video ad in the bac...
  • Bittencourt
  • Spotify Star
  • 535 Views
  • 3 replies
  • 0 likes
  • 535 Views
  • 3 replies
  • 0 likes

Android auto - albums refuse to load

I'm having an issue despite the latest updates where when trying to browse the 'Your Library' > 'Albums' section in my Seat Leon via android auto on my Samsung S8 plus, that it constantly and perpetually shows the loading spinning circle for albums, ...

  • Casual Listener
  • I'm having an issue despite the latest updates where when trying to browse the 'Your Library' > 'Albums' section in my Seat Leon via android auto on my Samsung S8 plus, that it constantly and perp...
  • stefirby
  • Newbie
  • 2948 Views
  • 9 replies
  • 6 likes
  • android auto
  • 2948 Views
  • 9 replies
  • 6 likes

Solved!!Superuser Contribution You took away my personal alarms

PlanPremium My Question or Issue I used to be able to use my own playlist to wake up to but now u have to use one of the premade playlists. That **bleep**ing sucks. Fix it .

  • Casual Listener
  • Plan Premium   My Question or Issue  I used to be able to use my own playlist to wake up to but now u have to use one of the premade playlists. That **bleep**ing sucks. Fix it .
  • Katerina
  • Spotify Legend
  • 585 Views
  • 1 replies
  • 1 likes
  • 585 Views
  • 1 replies
  • 1 likes

Artist not loading

PlanPremiumCountry United KingdomDeviceWileyfox SwiftOperating SystemNougat 7.1.2 My Question or IssueWhen I go onto my saved music and choose a certain artist some artists never load any of the songs/albums and I'm left with a black screen. Some loa...

  • Casual Listener
  •   Plan Premium Country  United Kingdom Device Wileyfox Swift Operating System Nougat 7.1.2   My Question or Issue When I go onto my saved music and choose a certain artist s...
  • Theusualtype
  • Regular
  • 1003 Views
  • 3 replies
  • 7 likes
  • 1003 Views
  • 3 replies
  • 7 likes

Solved!!Superuser Contribution Can't play song on repeat

PlanFreeCountry IndiaDeviceSamsung Galaxy C7 proOperating SystemAndroid 8.0 My Question or Issue In the app on android phone, there is no option of repeat in the now playing window or in the menu on upper right side of the app.

  • Casual Listener
  • Plan Free Country  India Device Samsung Galaxy C7 pro Operating System Android 8.0   My Question or Issue  In the app on android phone, there is no option of repeat in the no...
  • Katerina
  • Spotify Legend
  • 9769 Views
  • 6 replies
  • 1 likes
  • 9769 Views
  • 6 replies
  • 1 likes