Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSA DevicePCOperating SystemWindows 7 My Question or Issue Whenever I play a Spotify playlist with videos, if I skip the video the song will continue playing. The next song will keep playing too, so I have multiple songs playing at ...
Plan Premium Country USA Device PC Operating System Windows 7 My Question or Issue Whenever I play a Spotify playlist with videos, if I skip the video the song will conti...
219 Views
0 replies
0 likes
PlanPremiumCountry Czech RepublicDeviceHonor 10Operating SystemAndroid 9 My Question or Issue The last couple of weeks I have a problem with Offline albums. I downloaded all my albums. But after some time (usually less than 3 days) the albums look li...
Plan Premium Country Czech Republic Device Honor 10 Operating System Android 9 My Question or Issue The last couple of weeks I have a problem with Offline albums. I dow...
457 Views
0 replies
0 likes
PlanPremiumCountry IrelandDeviceXiaomi Mi A2Operating SystemAndroid 9.0User IT skillsProMy Question or Issue Like in title. New phone, pure android (Android one program ). is something with android setup from my site (notifications?) or because of go...
Plan Premium Country Ireland Device Xiaomi Mi A2 Operating System Android 9.0 User IT skills Pro My Question or Issue Like in title. New phone, pure android (Android one progra...
Casual Listener
2455 Views
2 replies
2 likes
Hi!Settings> device memory used >Free space is transladed as "Gratis" should be "Dostępna pamięć".Cheers.
Hi! Settings> device memory used > Free space is transladed as "Gratis" should be "Dostępna pamięć". Cheers.
189 Views
0 replies
0 likes
PlanPremiumCountryuk Device Htc one M8Operating System Android 6.0 Marshmallow My Question or Issue My phone crashed whilst Spotify was in offline mode, i now cannot login back in. it is telling me i need to be online to log back in but i cannot go o...
Plan Premium Country uk Device Htc one M8 Operating System Android 6.0 Marshmallow My Question or Issue My phone crashed whilst Spotify was in offline mode, i now cannot lo...
Spotify Star
842 Views
5 replies
0 likes
PlanPremiumCountry USADevicepixel 3 xlOperating Systemandroid My Question or IssueHas anyone ran into an issue where the Artist EXO would autoload onto spotify? It happens almost every time I leave my phone alone for any given time. I've reset my pho...
Plan Premium Country USA Device pixel 3 xl Operating System android My Question or Issue Has anyone ran into an issue where the Artist EXO would autoload onto spotify? ...
Casual Listener
316 Views
1 replies
0 likes
Hello,i have a problem with radio stations and library...i follow a radio station and my choise dows not goes to radio bouquet but on list bouquet...I cant transfer it on radio library..plz fix it !!!
Hello, i have a problem with radio stations and library...i follow a radio station and my choise dows not goes to radio bouquet but on list bouquet...I cant transfer it on radio library..plz...
273 Views
0 replies
0 likes
PlanPremiumCountryNetherlands DeviceSamsung Galaxy S9 My Question or Issue Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same problem on my Galaxy S6) Spotify stops automatically after a while.The app is still activ...
Plan Premium Country Netherlands Device Samsung Galaxy S9 My Question or Issue Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same...
Regular
27498 Views
1 replies
17 likes
PlanPremium for familyCountry UK DeviceSamsung S7Operating SystemAndroid My Question or Issue When I try to add a link to certain playlist to my home screen, the link does not appear. Once such example is the playlist “Electro Workout’. When I click ...
Plan Premium for family Country UK Device Samsung S7 Operating System Android My Question or Issue When I try to add a link to certain playlist to my home scree...
198 Views
0 replies
0 likes
PlanFree Country USDeviceSamsung j7Operating SystemAndroid Nougat 7.1.1 My Question or Issue I search for "Amy Rogg" & when i choose the 2nd search result ("Amy F. Rogg"), it just hangs and hangs (see screenshot) Ive tried:force quitting appdeleting ...
Plan Free Country US Device Samsung j7 Operating System Android Nougat 7.1.1 My Question or Issue I search for "Amy Rogg" & when i choose the 2nd se...
169 Views
0 replies
0 likes
PlanPremiumCountry USDeviceGoogle Pixel 2Operating SystemAndroid Oreo My Question or Issue Every time I open the app, I get the Waze prompt. I have the setting turned off, but the pop up persists. I have checked for updates in the Play Store but I am...
Plan Premium Country US Device Google Pixel 2 Operating System Android Oreo My Question or Issue Every time I open the app, I get the Waze prompt. I have the setting...
Spotify Star
494 Views
2 replies
0 likes
Spotify pls fix this ASAP. See screenshot. I used to be able to create a radio station. What happened. PlanPremiumCountryUSA DevicePixel 2Operating SystemAndroid P version 9
Spotify pls fix this ASAP. See screenshot. I used to be able to create a radio station. What happened. Plan Premium Country USA Device Pixel 2 Operating System ...
Newbie
1556 Views
5 replies
0 likes
PlanPremiumCountry U.S.A.DevicePixel 3 XLOperating SystemAndroid 9 When playing an album Radio based on the album amo by Bring Me The Horizon, the first few selected tracks do not begin playing from the start of the aong. The track will begin playing...
Plan Premium Country U.S.A. Device Pixel 3 XL Operating System Android 9 When playing an album Radio based on the album amo by Bring Me The Horizon, the first few selected track...
Casual Listener
784 Views
4 replies
0 likes
PlanPremiumCountryFranceDeviceOneplus OneOperating SystemAndroid 7 Hi,I've been having this issue recently where a song that I added to the queue about a week ago apparently got 'stuck' and will pop back into the queue sometimes when I start playing ...
Plan Premium Country France Device Oneplus One Operating System Android 7 Hi, I've been having this issue recently where a song that I added to the queue about a week ago apparently ...
905 Views
0 replies
12 likes
When i searched for a song in Android app and pressed the song title the app played it and added all the search results to queue. NOW it adds to queue just one song that I select. How to make the app add all the serch results to queue as it used to?
When i searched for a song in Android app and pressed the song title the app played it and added all the search results to queue. NOW it adds to queue just one song that I select. How to...
303 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A3 (2016)Operating SystemAndroid 7.0 My Question or IssueRecently I added about 50 new local files to my main spotify playlist (as well as a few others), on top of the 100 or so I already had. On d...
Plan Premium Country United Kingdom Device Samsung Galaxy A3 (2016) Operating System Android 7.0 My Question or Issue Recently I added about 50 new local files to my main spotify pla...
551 Views
0 replies
1 likes
PemiumCountry UsaDevicePixel xl2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my songs the song sounds muffled after 2 seconds.. It comes on loud and then just after a couple seconds goes muffled..it's weird...
Pemium Country Usa Device Pixel xl2 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my songs the song sounds muffled after 2...
Regular
3650 Views
7 replies
0 likes
Hey community, songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order to get the music playing. Thanks in advance Motorola One / An...
Hey community, songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order t...
Spotify Legend
1432 Views
5 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung 8A My Question or Issue I'd like it if i could adjust how long private session would stay on. I sleep listening to the rain or quiet oianos but that means tons of instrumentals are being added to my recommended ...
Plan Premium Country Canada Device Samsung 8A My Question or Issue I'd like it if i could adjust how long private session would stay on. I sleep listening to the rain or qu...
Spotify Star
707 Views
1 replies
0 likes
PlanPremium (family)Country NetherlandsDeviceSamsung Galaxy S7 edgeOperating SystemAndroid 8.0.0 My Question or IssueHi all! I'm using Spotify Premium (Family plan) v8.4.91.837 on a Galaxy S7 edge running Android 8.0.0. Ever since the latest update, ...
Plan Premium (family) Country Netherlands Device Samsung Galaxy S7 edge Operating System Android 8.0.0 My Question or Issue Hi all! I'm using Spotify Premium (Family plan) v8.4...
1424 Views
0 replies
0 likes
