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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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ALL FILLED UP

PlanPremiumCountryUSA DeviceMoto Gen 3Operating SystemAndroid Well that sucks, because I'm most definitely not all filled up. Also, my phone has well over a gigabyte. I've deleted a ton of albums. The strange thing is that it still lets me download p...

Casual Listener

Plan Premium Country USA   Device Moto Gen 3 Operating System Android   Well that sucks, because I'm most definitely not all filled up. Also, my phone has well over a gigabyte. I'...

Travisismon

Casual Listener

326 Views

1 replies

0 likes

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Spotify won't run at all

PlanFree/PremiumCountryUSA DeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue Spotify version 8.4.91.837 was just installed to my device and it does not run at all. The app initially loads and displays the Spotify logo for a...

Gig Goer

Plan Free/Premium Country USA   Device Google Nexus 7 (2013) Operating System Android 6.01   My Question or Issue  Spotify version 8.4.91.837 was just installed to my device...

224 Views

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No IG Story sharing option version 2019

PlanFreeCountry UAEDeviceHuawei P9Lite,Operating SystemKirin, Android 7.0My Question or Issue I still don't have the IG Story sharing option. I yried to uninstall and reinstall both IG and Spotify and it stil doesn't work.

Newbie

  Plan Free Country  UAE Device Huawei P9Lite, Operating System Kirin, Android 7.0 My Question or Issue  I still don't have the IG Story sharing option. I yried to uninstall ...

199 Views

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Samsung galaxy watch - automatically playing music

I got a Samsung Galaxy Watch today and I've noticed that after the microphone is engaged (such as after a phone call or using Bixby), spotify automatically carries on playing my music from where I last paused it. Is anybody else experiencing this iss...

Casual Listener

I got a Samsung Galaxy Watch today and I've noticed that after the microphone is engaged (such as after a phone call or using Bixby), spotify automatically carries on playing my music from where I la...

469 Views

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Alexa/Echo can't shuffle properly

PlanPremiumCountry UKDeviceAmazon Echo - latest generation)Operating Systemna My Question or Issue When I ask alexa to shuffle my library or a large playlist (I have one with over 3000 songs I often listen to), it only shuffles the first part (I reck...

Newbie

Plan Premium Country  UK Device Amazon Echo - latest generation) Operating System na   My Question or Issue  When I ask alexa to shuffle my library or a large playlist (I hav...

366 Views

0 replies

2 likes

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Superuser Contribution [Android] remove Your top podcasts from Home screen

So far, I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen. This is not public information that I want shared. If someone knows a way, pray tell. Thank you. Come on Spotify, fix this. Please?

Casual Listener

So far, I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen.  This is not public information that I want shared.  If someone knows a w...

Ivan

Spotify Legend

3444 Views

3 replies

42 likes

Android
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Liking/Dislike in daily mixes don't appear when an artist uploaded video is playing

PlanPremiumDeviceHuawei Honor 8Operating SystemAndroid 7 My Question or Issue In the app, the buttons to 'like' or remove an artist/song from a daily mix playlist do not appear if there's an artist uploaded video. In the notification, the buttons app...

Regular

  Plan Premium Device Huawei Honor 8 Operating System Android 7   My Question or Issue  In the app, the buttons to 'like' or remove an artist/song from a daily mix playlist do...

Ninjajc012

Regular

371 Views

2 replies

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Downloading an album messes up with my saved tracks

Hi, I use the "save" function (represented by a tick) to add the tracks I like to my Library. In an album for instance, I will tick the specific tracks I want to show up in my Library. Say I temporarily need to save some tracks offline for a flight f...

Regular

Hi,   I use the "save" function (represented by a tick) to add the tracks I like to my Library. In an album for instance, I will tick the specific tracks I want to show up in my Library.&...

282 Views

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Move downloaded Music to SD Card

PlanPremiumCountry DeviceAndroidOperating System My Question or Issue Hello,Some days ago i bought a new Android Radio (with Spotify App) for my car. Now I'd like to move all my downloaded songs from my computer to my radio. I have no possibility to ...

Newbie

  Plan Premium Country   Device Android Operating System     My Question or Issue  Hello, Some days ago i bought a new Android Radio (with Spotify App) for my car...

282 Views

0 replies

0 likes

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How can I get Spotify to keep playing when I'm in another app? E.g. playing Blossom Blastt

PlanPremiumCountry UkDevice Honor 9Operating SystemAndroid My Question or IssueHow can I get Spotify to keep playing when I'm in another app? E.g. playing Blossom Blast

Casual Listener

Plan Premium Country  Uk Device Honor 9 Operating System Android   My Question or Issue How can I get Spotify to keep playing when I'm in another app? E.g. playing Blossom Blast &...

Loxer

Community Legend

4471 Views

1 replies

0 likes

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Playlist search hidden and doesn't work how it used to

PlanPremiumCountry United KingdomDeviceSamsung Galaxy A5Operating SystemAndroid My Question or IssueIt used to be easy as pie to filter a playlist down to songs by just typing the artist name or anything else into the search box. Now it's hidden in t...

Casual Listener

Plan Premium Country  United Kingdom Device Samsung Galaxy A5 Operating System Android   My Question or Issue It used to be easy as pie to filter a playlist down to songs by just ...

coultonluke

Casual Listener

1046 Views

2 replies

3 likes

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Solved!!Superuser Contribution marantz receiver not listed as device just on the app

PlanPremiumCountryItaly DeviceOneplus XOperating Systemandroid 7.1 My Question or Issuei own a Marantz NR1605, with spotify connect. i can see it as a device where to play my music from every PC where the spotify app is installed, but every time i se...

Casual Listener

Plan Premium Country Italy  Device Oneplus X Operating System android 7.1   My Question or Issue i own a Marantz NR1605, with spotify connect. i can see it as a device where to pl...

Mihail

Spotify Legend

7238 Views

6 replies

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Shuffle play button is missing

PlanFreeCountry USDeviceGOOGLE pixel 2Operating SystemAndroid My Question or Issue I was having trouble playing songs in general, then after I restarted the app my shuffle play button is completely missing. Most of the reason I use the app is to have...

Casual Listener

  Plan Free Country  US Device GOOGLE pixel 2 Operating System Android   My Question or Issue  I was having trouble playing songs in general, then after I restarted the...

Kinderland

Casual Listener

1612 Views

2 replies

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Premium settings are unvailable?

I have student premium, and have had for years. For some reason lately I have felt a difference in the way my music sounds, and it feels like my spotify is different. I go into my settings to find that many of my settings on my android spotify app sa...

Newbie

    I have student premium, and have had for years. For some reason lately I have felt a difference in the way my music sounds, and it feels like my spotify is different. I go into my set...

Loxer

Community Legend

368 Views

1 replies

0 likes

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Samsung Galaxy watch Bluetooth not shuffle offline

PlanPremiumCountry ItalyDeviceSamsung galaxy watchOperating SystemTIZEN 4.0.0.1 My Question or IssueHi all i think this is RIDICULOUS! But i bought a samsung galaxy watch last week and installed on spotify mobile, when i go out for a run shuffle mode...

Regular

Plan Premium Country  Italy Device Samsung galaxy watch Operating System TIZEN 4.0.0.1   My Question or Issue Hi all i think this is RIDICULOUS! But i bought a samsung galaxy watc...

Poeps

Casual Listener

1624 Views

4 replies

1 likes

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Listen Now button doesn't work

PlanFree/PremiumCountry DeviceHTC One M9Operating SystemAndroid 7.0 My Question or Issue When I receive album recommendations the Listen Now button does nothing, apart from seeing a visual depress. The Dismiss button works. Am I doing something wrong...

Newbie

Plan Free/Premium Country   Device HTC One M9 Operating System Android 7.0   My Question or Issue  When I receive album recommendations the Listen Now button does nothing, ap...

187 Views

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HELP! Trouble playing my Spotify

I play my premium Spotify with on my Samsung Galaxy 9 Plus and I cast it to my television.I am having a problem playing my songs on my main playlist in order. I tried making a new playlist... same problem. The shuffle is NOT on. What is happening is ...

Roadie

I play my premium Spotify with on my Samsung Galaxy 9 Plus and I cast it to my television. I am having a problem playing my songs on my main playlist in order.  I tried making a new playlist......

339 Views

0 replies

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[Radio, Premium] Missing some radio functionality

PlanPremiumCountryNetherlandsDeviceLG G6, Galaxy S7, ThinkpadOperating SystemAndroid 8 / Android 8 / Windows 10 My Question or IssueI used to listen to artist radio and song/track radio a lot. The last few weeks, i realized that some of the radiofunc...

Regular

Plan Premium Country Netherlands Device LG G6, Galaxy S7, Thinkpad Operating System Android 8 / Android 8 / Windows 10   My Question or Issue I used to listen to artist radio and son...

RudyE

Newbie

594 Views

2 replies

3 likes

Radio
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Superuser Contribution Constant Waze Banner part 2

PlanPremiumCountry CanadaDevice Samsung Galaxy S7Operating SystemAndroid 8.0.0 Spotify version: latest version on Google play as of Jan 24, 2019. My Question or Issue Recently Spotify started using the car screen when connected to my car Bluetooth. W...

Casual Listener

Plan Premium Country  Canada Device  Samsung Galaxy S7 Operating System Android 8.0.0   Spotify version:  latest version on Google play as of Jan 24, 2019.   My Qu...

Katerina

Spotify Legend

1593 Views

10 replies

6 likes

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Listen Everywhere broken

I have Spotify installed on my Windows 10 PC at home. I have Spotify installed on my Samsung S9 Note. If I am listening to Spotify on my PC and I do anything with my phone, such as take a call on it, via Bluetooth, when the calls ends, Spotify starts...

Visitor

I have Spotify installed on my Windows 10 PC at home. I have Spotify installed on my Samsung S9 Note. If I am listening to Spotify on my PC and I do anything with my phone, such as take a call on it,...

user-removed

Not applicable

431 Views

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