Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111382 Views

26 replies

3 likes

  • 111382 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224031 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224031 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581295 Views

79 replies

3 likes

  • 581295 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478562 Views

577 replies

40 likes

Account
Free
  • 478562 Views
  • 577 replies
  • 40 likes

Saving album not working correctly

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 9 My Question or IssueSince the last 2 weeks im not able to save an album to my songs like i did before. The save album button just doesnt do anything. I have to manually save the songs ...

Casual Listener

Plan Premium Country Germany Device OnePlus 6 Operating System Android 9   My Question or Issue Since the last 2 weeks im not able to save an album to my songs like i did before. The s...

QualiAwe

Composer

2693 Views

3 replies

3 likes

album
Android
saving
Windows
  • 2693 Views
  • 3 replies
  • 3 likes

Genre Radio Error Message.

PlanPremiumCountryGreeceOperating SystemAndroid Oreo, Windows 10 My Question or IssueHey there, when I go to a Genre and hit the radio button, genre radio starts to play but when I press the "GENRE RADIO FOR" on the top of the screen I have an error ...

Roadie

Plan Premium Country Greece Operating System Android Oreo, Windows 10   My Question or Issue Hey there, when I go to a Genre and hit the radio button, genre radio starts to play but...

857 Views

0 replies

0 likes

genre
Genre Radio
Radio
  • 857 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Multiple artists with the same name

he None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry IsraelDeviceXiaomiOperating SystemAndroid My Question or Issue Hello friends, multiple artists with the same n...

Regular

he None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Israel Device Xiaomi Operating System Andr...

beano12

Regular

4185 Views

4 replies

0 likes

  • 4185 Views
  • 4 replies
  • 0 likes

How to Close Spotify

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueSo when I’m using Spotify, and my phone locks, I attempt to close Spotify by unlocking my phone, swiping down from the home screen, where I can se...

Newbie

  Plan Premium Country United Kingdom Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue So when I’m using Spotify, and my phone locks, I attempt ...

Billy-J

Spotify Star

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Music still lagging

I placed the app in unmonitored but it's still lagging. However, I doesnt lag when I'm listening on my phone speaker, only through headphones. Help?Operating System Android galaxy s8

Casual Listener

I placed the app in unmonitored but it's still lagging. However, I doesnt lag when I'm listening on my phone speaker, only through headphones. Help? Operating System   Android galaxy s8 &nbs...

Billy-J

Spotify Star

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Solved!! The Repeat Button is Back!

Plan: PremiumCountry: USA DevicePixel 2Operating SystemAndroid 9Spotify App Version 8.4.97.807 A few months ago I posted this thread complaining that the repeat button had been removed from the main playing screen, and hidden behind the dots. This mo...

Regular

Plan: Premium Country: USA   Device Pixel 2 Operating System Android 9 Spotify App Version 8.4.97.807   A few months ago I posted this thread complaining that the repeat button had...

Billy-J

Spotify Star

960 Views

1 replies

1 likes

  • 960 Views
  • 1 replies
  • 1 likes

Images in the app won't load

PlanPremiumDeviceOnePlus 3TOperating SystemAndroid Oreo (8.0)My Question or Issue Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missing, but those were available previously even when I'm offline since I have do...

Newbie

Plan Premium Device OnePlus 3T Operating System Android Oreo (8.0) My Question or Issue   Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missi...

Billy-J

Spotify Star

923 Views

1 replies

0 likes

  • 923 Views
  • 1 replies
  • 0 likes

How to download a compilation album without saving it into my library?

PlanPremiumCountryVietnamMy Question or IssueI want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library.

Newbie

Plan Premium Country Vietnam My Question or Issue I want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library. 

jsannn

Community Legend

888 Views

1 replies

0 likes

  • 888 Views
  • 1 replies
  • 0 likes

[Partnerships] Samsung Gear Support - Tizen 4.0.0.2 upgrade Spotify disappears

Plan: Spotify PremiumCountry: Iceland Device: Samsung Gear Sport S3. Tizen 4.0.0.2Hi,After the new Tizen version 4.0.0.2 upgrade installed on my Samsung Gear Sport S3 (connected with Samsung S9), the Spotify app was deleted from the Gear and is also ...

Newbie

Plan: Spotify Premium Country: Iceland  Device: Samsung Gear Sport S3. Tizen 4.0.0.2 Hi, After the new Tizen version 4.0.0.2 upgrade installed on my Samsung Gear Sport S3 (connected with Sam...

robinkeski

Casual Listener

1092 Views

2 replies

3 likes

  • 1092 Views
  • 2 replies
  • 3 likes

Massive battery drain

I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stopping in settimgs appareantly fixes this but only when...

Casual Listener

I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stoppi...

olsarxd

Casual Listener

1026 Views

2 replies

2 likes

  • 1026 Views
  • 2 replies
  • 2 likes

How to sync an existing offline song playlist list to Spotify

Hi,I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I can play each one of them, then do Shazam and connect Shazam...

Casual Listener

  Hi, I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I...

SV248

Casual Listener

786 Views

2 replies

0 likes

  • 786 Views
  • 2 replies
  • 0 likes

Equalizer missing in Android 9

I updated my phone to Android 9 and equalizer disappeared from Spotify. How do I get it back? I'm running Nokia 5 in Czech republic.

Casual Listener

  I updated my phone to Android 9 and equalizer disappeared from Spotify. How do I get it back? I'm running Nokia 5 in Czech republic. 

MVRV

Casual Listener

1200 Views

1 replies

0 likes

  • 1200 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognize microSD

I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage.https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/4559002?advanced=false&collapse_discussion=true&q=micro...

Newbie

I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage. https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/45...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes

Spotify stops playing after 10 seconds with Android P adaptive battery on

PlanpremiumCountryNZDevicePixel 2XLOperating SystemAndroid Pie My Question or IssueHi there, first time user here. sorry if this has been posted before.I've just starting using the pixel 2xl with adaptive battery on, and noticed Spotify will randomly...

Newbie

Plan premium Country NZ Device Pixel 2XL Operating System Android Pie    My Question or Issue Hi there, first time user here. sorry if this has been posted before. I've just star...

843 Views

0 replies

0 likes

  • 843 Views
  • 0 replies
  • 0 likes

Songs skipping after 15/20 seconds

Plan PremiumCountryUkDeviceGalaxy pro tablet A Android Hi, I hope someone can help me, my issue is that only 20 seconds of a song will play before skipping into another, I never hear a full song. I've tried turning off and on plenty of time and I've ...

Newbie

  Plan Premium Country Uk Device Galaxy pro tablet A    Android   Hi, I hope someone can help me, my issue is that only 20 seconds of a song will play before skipp...

564 Views

0 replies

1 likes

  • 564 Views
  • 0 replies
  • 1 likes

Music stops playing when my screen is off

After my screen is off for about a minute or so the music pauses. Anyone able to help me out with this?

Newbie

After my screen is off for about a minute or so the music pauses. Anyone able to help me out with this?

488 Views

0 replies

0 likes

  • 488 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crossfade in Club Beats Playlist

PremiumCountryGermanyDeviceSamsung Galaxy 9Operating SystemAndroid P (9) My Question or IssueWhen I am turning off the crossfade Feature, Spotify use it nevertheless in the playlist: Club Beats. So the songs do not play to their end.

Newbie

Premium Country Germany Device Samsung Galaxy 9 Operating System Android P (9)   My Question or Issue When I am turning off the crossfade Feature, Spotify use it nevertheless in the pla...

Guido

Spotify Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Affichage de la bibliothèque

PlanPremium FamilyCountryFranceDeviceHuawei P20 LiteOperating SystemAndroid 8.0.0Spotify version : 8.4.97.807 My Question or IssueBonjour à tous, J'ai un problème d'affichage sur ma bibliothèque depuis quelque temps : les artistes présents sont uniqu...

Newbie

  Plan Premium Family Country France Device Huawei P20 Lite Operating System Android 8.0.0 Spotify version : 8.4.97.807   My Question or Issue Bonjour à tous,   J'ai un p...

1282 Views

0 replies

1 likes

  • 1282 Views
  • 0 replies
  • 1 likes

Previously available album is greyed out and unsearchable

PlanPremiumMobile phoneSamsung Galaxy S8Operating SystemAndroid My Question or IssueI have been using premium for family for about 4 months and is great so far. But I've come across an issue that has been annoying me a bit right now and that is, an a...

Visitor

Plan Premium Mobile phone Samsung Galaxy S8 Operating System Android   My Question or Issue I have been using premium for family for about 4 months and is great so far. But I've come acr...

Dankhound

Newbie

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Spotify takes me out

Hi, I'm running the Spotify app on Android Pie, but this also happened on Oreo and Nougat. I like to download my playlists and then turn on offline mode to avoid using data plan. But after a time letting app closed, not like days, but just hours, whe...

Casual Listener

Hi, I'm running the Spotify app on Android Pie, but this also happened on Oreo and Nougat.   I like to download my playlists and then turn on offline mode to avoid using data plan. But after a...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes