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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5392 Views

0 replies

6 likes

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  • 6 likes

Superuser Contribution Spotify App for Android

PlanPremiumCountry DeviceSamsungGalaxy A5 Operating SystemAndroid 8.0 My Question or Issue My Spotify app has been crashing down since a week. I need about 10 tries to open the app.I had already updated the app during that time but it is still lackin...

Newbie

  Plan Premium Country   Device SamsungGalaxy A5  Operating System Android 8.0   My Question or Issue  My Spotify app has been crashing down since a week. I need a...

Jemi

Spotify Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

Is there any way to actually undownload songs on a play list without deleting it?

Newbie

Is there any way to actually undownload songs on a play list without deleting it?   

Jemi

Spotify Legend

292 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps downloading my "already downloaded" music (and the size of the app keeps growing...)

Hello, I have an issue with all of my downloaded songs I have a premium account and I downloaded all my 2000 songs so that I can listen to them on "offline mode" But today, without any explanations, all my songs are not available anymore, the green a...

Newbie

Hello, I have an issue with all of my downloaded songs   I have a premium account and I downloaded all my 2000 songs so that I can listen to them on "offline mode"   But today, without ...

user-removed

Not applicable

101660 Views

35 replies

15 likes

  • 101660 Views
  • 35 replies
  • 15 likes

Unable to block artist or song from Discover Weekly / Release Radar / Daily Mix

PlanPremiumCountryUSA DeviceGoogle Pixel 3Operating SystemAndroid P My Question or Issue In all auto-generated playlists, there are songs that come up that have a different player interface than the normal one. This interface has larger album artwork...

Music Fan

Plan Premium Country USA  Device Google Pixel 3 Operating System Android P   My Question or Issue  In all auto-generated playlists, there are songs that come up that have a d...

459 Views

0 replies

3 likes

  • 459 Views
  • 0 replies
  • 3 likes

Re-downloading music

PlanPremiumCountry UKDeviceSony Xperia XZ1Operating SystemAndroid Pie My Question or IssueFor some reason Spotify re-downloaded all my downloaded songs this morning - no idea why - just wondering if this indicated a problem of some sort.

Newbie

Plan Premium Country  UK Device Sony Xperia XZ1 Operating System Android Pie   My Question or Issue For some reason Spotify re-downloaded all my downloaded songs this morning - no...

Brunelicia

Community Legend

295 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Problems with Spotyfi ruunning pleas HELP

Plan PremiumCountry PlDevice Huawei P10 pro bla l29 Operating System Emui 9.0.0 Im my Phone doesnt work running mode - mode inwith The app itself matched the music to the top of the rhythm of the run. I try reinstal - nothing change. the second probl...

Casual Listener

Plan Premium Country  Pl Device Huawei P10 pro bla l29  Operating System Emui 9.0.0  Im my Phone doesnt work running mode - mode inwith The app itself matched the music to the top ...

357 Views

0 replies

0 likes

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Cannot cast over WiFi to Sony STR-DN850

From my Android 8.1.0 Tablet I cannot cast to a Sony STR-DN850 over WiFi. It does not appear in CastTo device list. The divice is in the supported devices list. On same tablet, I use MediaMonkey and I am able to cast from it over WiFi without a probl...

Newbie

    From my Android  8.1.0 Tablet I cannot cast to a Sony STR-DN850 over WiFi. It does not appear in CastTo device list.   The divice is in the supported devices lis...

532 Views

0 replies

0 likes

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Google Home app can't link Spotify account

PlanPremium for Family (plan owner)CountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 My Question or Issue Trying to link my Spotify account with Google Home but when it tries to pull up the app to link my account, it gets s...

Newbie

Plan Premium for Family (plan owner) Country United States Device Samsung Galaxy Note 9 Operating System Android 8.1.0   My Question or Issue  Trying to link my Spotify account wi...

371 Views

0 replies

0 likes

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Superuser Contribution Unable to play album

PlanFreeCountry DeviceMoto G6Operating SystemAndroid My Question or Issue Why is it that whenever I select an album on mobile, it will play 2-3 songs from that album before playing "Suggested Songs?" Usually, it stops playing the artist altogether an...

Newbie

Plan Free Country   Device Moto G6 Operating System Android   My Question or Issue   Why is it that whenever I select an album on mobile, it will play 2-3 songs fr...

Katerina

Spotify Legend

698 Views

2 replies

0 likes

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Android pie on s9+ and spotify

PlanPremiumCountryNetherlandOperating System(Android pie on s9plus) My Question or Issue After restart of the phone. Spotify deletes all downloaded music and downloads it again to the phone memory. I have to turn of wifi. Change it back to memory car...

Newbie

Plan Premium Country Netherland Operating System (Android pie on s9plus)   My Question or Issue  After restart of the phone. Spotify deletes all downloaded music and downloads it ag...

DDDann

Newbie

919 Views

2 replies

7 likes

  • 919 Views
  • 2 replies
  • 7 likes

Waze pop up banner cant be disabled

PlanPremiumCountry Dominican Republic DevicePixel 1Operating SystemAndroid Pie 9 My Question or Issue I don't have waze installed, i went to settings /social and turned off thr waze option. I still gddt fhe annoying waze banner every time i open or m...

Casual Listener

Plan Premium Country  Dominican Republic  Device Pixel 1 Operating System Android Pie 9   My Question or Issue  I don't have waze installed, i went to settings /social a...

438 Views

0 replies

0 likes

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Solved!! Cant disable waze banner pop up

PlanPremiumCountry Dominican Republic DevicePixel 1Operating SystemAndroid Pie 9 My Question or Issue I don't have waze installed, i went to settings /social and turned off thr waze option. I still gddt fhe annoying waze banner every time i open or m...

Casual Listener

Plan Premium Country  Dominican Republic  Device Pixel 1 Operating System Android Pie 9   My Question or Issue  I don't have waze installed, i went to settings /social a...

Machiel_M

Roadie

11064 Views

3 replies

6 likes

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  • 3 replies
  • 6 likes

No Radio option on one plus 6t

None of the below information is required. However, the more you provide the easier it will b for us to try and help.PlanPremiumCountry France Deviceone plus6tOperating Systemandroid pie Hello guys, hope you can help me i have no option to subscribe ...

Visitor

None of the below information is required. However, the more you provide the easier it will b for us to try and help. Plan Premium Country France   Device one plus6t Operating System and...

ankitshah091

Casual Listener

407 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Ads are freezing up my spotify app

I have had similar issues in the past with certain ads. At the moment it seems to be one for a movie starring Seth Rogan. Whenever this ad is qued to play, my app freezes up and doesnt make a sound or allow me to refresh or go back. I have to hard re...

Casual Listener

I have had similar issues in the past with certain ads. At the moment it seems to be one for a movie starring Seth Rogan. Whenever this ad is qued to play, my app freezes up and doesnt make a sound o...

Jemi

Spotify Legend

1854 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Solved!! Support issue after update to Android Pie

After updating my s9+ to One Ul and also Android Pie, my AKG earphone control button , Always On Display (AOD), doesnt support changing tracks. Before update, i can use my earphone to change to the next song without unlocking my hp. Now, I only can i...

Newbie

After updating my s9+ to One Ul and also Android Pie, my AKG earphone control button , Always On Display (AOD), doesnt support changing tracks. Before update, i can use my earphone to change to the n...

livesanches

Newbie

24103 Views

14 replies

5 likes

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  • 14 replies
  • 5 likes

Can't search in playlist

Since the new update I can no longer search for a specific song in my playlists by dragging down near the top of the screen. It's so annoying. Is there a fix? PlanPREMIUM Family

Newbie

Since the new update I can no longer search for a specific song in my playlists by dragging down near the top of the screen. It's so annoying. Is there a fix?    Plan PREMIUM Family &nb...

AeroZ

Composer

748 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I can't open the android app, error message "spotify stopped working"

PlanPremiumCountry BrazilDeviceSamsung Galaxy S8Operating SystemAndroid 8 My Question or IssueEverytime I try to open the Spotify app in my android device, the application stops itself and it won't open, It was happening since last week, but most of ...

Casual Listener

  Plan Premium Country  Brazil Device Samsung Galaxy S8 Operating System Android 8   My Question or Issue Everytime I try to open the Spotify app in my android device, ...

songassistant

Composer

1531 Views

7 replies

0 likes

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New update with lyrics doesn't work with Android

PlanPremiumCountryThailand DeviceHuawei p20 My Question or Issue The latest update of spotify has given me an option to view lyrics of many selected songs. However, that only works on my iPhone 6 but not Huawei p20, eventhough they both show the same...

Casual Listener

Plan Premium Country Thailand   Device Huawei p20   My Question or Issue  The latest update of spotify has given me an option to view lyrics of many selected songs. However, t...

user-removed

Not applicable

2270 Views

2 replies

0 likes

Android
lyrics
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Lyrics with new update but can't view

PlanPremiumCountry Thailand DeviceHuawei p20 My Question or Issue The latest update of spotify has given me an option to view lyrics of many selected songs. However, that only works on my iPhone 6 but not Huawei p20, eventhough they both show the sam...

Casual Listener

Plan Premium Country  Thailand   Device Huawei p20   My Question or Issue  The latest update of spotify has given me an option to view lyrics of many selected songs. Howe...

Scrupulous

Casual Listener

1183 Views

3 replies

0 likes

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Solved!!Superuser Contribution Using two apps on two devices (not at same time)

Hello all, I use the app on two devices. On my tablet and on my smartphone. On the tablet I hear radio plays and on the SmartPhone music (Android car). Now I have the problem that a device repeatedly takes over that last played by the other device. H...

Regular

  Hello all,   I use the app on two devices. On my tablet and on my smartphone. On the tablet I hear radio plays and on the SmartPhone music (Android car). Now I have the problem that a ...

Jemi

Spotify Legend

668 Views

3 replies

0 likes

  • 668 Views
  • 3 replies
  • 0 likes