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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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  • 4 likes

Superuser Contribution Spotify no muestra canciones guardadas en Todos los Artistas

Hola, ultimamente Spotify de Android no me muestra las canciones que tengo guardadas desde Artistas pero si las puedo ver si las busco por album guardado o canciones guardadas. Es decir si entro en la pestaña de Artistas y selecciono uno para ver las...

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  • Casual Listener
  • Hola, ultimamente Spotify de Android no me muestra las canciones que tengo guardadas desde Artistas pero si las puedo ver si las busco por album guardado o canciones guardadas.   Es decir si e...
  • Peter
  • Spotify Legend
  • 6743 Views
  • 3 replies
  • 1 likes
  • 6743 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local files on my Android

PlanPremiumCountry SpainDevice Samsung Galaxy S9Operating SystemAndroid My Question or IssueI have uploaded some files from my main computer; I can open them on Spotify when I'm on that computer, but not when I'm on my mobile phone (Samsung Galaxy S9...

  • Newbie
  • Plan Premium Country  Spain Device  Samsung Galaxy S9 Operating System Android   My Question or Issue I have uploaded some files from my main computer; I can open them on...
  • Katerina
  • Spotify Legend
  • 1172 Views
  • 1 replies
  • 1 likes
  • 1172 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files stops playing

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI've got some local music files from my PC that I've synced to a playlist on my Spotify account and then downloaded onto my S8 using my Wifi. Unfortunately, wh...

  • Newbie
  •   Plan Premium Country  Sweden Device Samsung Galaxy 8 Operating System Android   My Question or Issue I've got some local music files from my PC that I've synced to a playl...
  • Katerina
  • Spotify Legend
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Solved!! Options not available

I have premium but all options are disabled.Device : Huawei p20 lite

  • Casual Listener
  • I have premium but all options are disabled. Device : Huawei p20 lite
  • Noah
  • Spotify Star
  • 1084 Views
  • 3 replies
  • 0 likes
  • Premium options disabled
  • 1084 Views
  • 3 replies
  • 0 likes

Option to hide/block a playlist track is available in Spotify Free, but not in Premium

PlanPremiumCountry UKDeviceOnePlus 6Operating SystemAndroid version 9 (Pie) My Question or IssueThe free version of Spotify provides two additional icons when showing the track being played, a heart and a minus sign. Clicking on the the minus sign al...

Spotify Free.jpg Spotify Premium.jpg
  • Newbie
  • Plan Premium Country  UK Device OnePlus 6 Operating System Android version 9 (Pie)   My Question or Issue The free version of Spotify provides two additional icons when showing th...
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  • 308 Views
  • 0 replies
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Spotify stops playing after 10 seconds but only on first song

Premium User Country- USA DeviceSamsung Galaxy S7Operating SystemAndroid Oreo 8.0 My Question or IssueSpotify stops playing after 10 seconds but only on first song after initial android connect. The music is still in play. I have to manually hit stop...

  • Casual Listener
  • Premium User   Country- USA   Device Samsung Galaxy S7 Operating System Android Oreo  8.0   My Question or Issue Spotify stops playing after 10 seconds but only on ...
  • 674 Views
  • 0 replies
  • 0 likes
  • 674 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Album tab does not load

PlanPremiumCountry CanadaDeviceHonor 8X (JSN-L23) Operating SystemAndroid Oreo My Question or IssueI am unable to access the album tab on either this phone or a Moto G5. When I try to reach it, I'm greeted with the spinning green circle of doom, no m...

  • Newbie
  • Plan Premium Country  Canada Device Honor 8X (JSN-L23)  Operating System Android Oreo   My Question or Issue I am unable to access the album tab on either this phone or a Mot...
  • 12578003
  • Newbie
  • 3980 Views
  • 19 replies
  • 7 likes
  • Albums
    Android
    Loading problems
  • 3980 Views
  • 19 replies
  • 7 likes

Solved!! Does the spotify india support android auto or Apple car play?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9,etc.)Operating System(iOS 10, Android Oreo,etc.) My Question or Issue Does the Spotify app support android auto or Apple car play in India?As it is very useful in my car, can i use this featur...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,etc.) Operating System (iOS 10, Android Oreo,etc.)   My Question or Issue  Does the Spotify app support android...
  • Luan
  • Spotify Star
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution All Albums Section not working/ not loading

PlanPremiumCountry PhilippinesDeviceMi A1Operating SystemAndroid Pie My Question or IssueIts more than a month now since I've last accessed my All Albums page in My Library without any hassle. Whenever I checked on it, it just keeps showing me a gree...

  • Visitor
  • Plan Premium Country  Philippines Device Mi A1 Operating System Android Pie   My Question or Issue Its more than a month now since I've last accessed my All Albums page in My Libr...
  • Jemi
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 1 likes
  • 310 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account dont load

PlanFreeCountry PolandDeviceXiaomi mi mix2Operating SystemAndroid My Question or Issue When i log in on my Facebook account nothing (expect buy premium) works. When i change account everythink is ok. I tried reinstall And phone change.

  • Newbie
  • Plan Free Country  Poland Device Xiaomi mi mix2 Operating System Android   My Question or Issue  When i log in on my Facebook account nothing (expect buy premium) works. When...
  • Jemi
  • Spotify Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Spotify "plays" a song but no sound

PlanPremiumCountryGermanyDeviceOnePlus 3Operating SystemAndroid 9 My Question or IssueSpotify plays a Sound for a second or two then just goes silent while the song progresses as normal. This is not limited to downloaded songs or podcasts. Issue happ...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 3 Operating System Android 9   My Question or Issue Spotify plays a Sound for a second or two then just goes silent while the song p...
  • soci0pathic
  • Casual Listener
  • 545 Views
  • 1 replies
  • 1 likes
  • 545 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Clear Play Quene v.8.4.94.817 android

PlanPremiumCountry SwedenDeviceFor now Huawei P20Operating SystemAndroid My Question or Issue If i search for ex. Daftpunk and hit shuffle there´s many daftpunk song in the play quene.....I begun to shuffle my own playlist. the app only play the firs...

  • Casual Listener
  • Plan Premium Country  Sweden Device For now Huawei P20 Operating System Android   My Question or Issue  If i search for ex. Daftpunk and hit shuffle there´s many daftpunk son...
  • Pixlar
  • Casual Listener
  • 899 Views
  • 2 replies
  • 0 likes
  • 899 Views
  • 2 replies
  • 0 likes

Superuser Contribution (Problem)(Library) Spotify doesn't load my albums

PlanFamily PremiumCountry ArgentinaDeviceSamsung Sm-g610mOperating SystemAndroid Oreo My Question or Issue Hi! A couple of weeks ago, I started with this bug: when trying to access my album's list, the loading circle never finishes and my list doesn'...

  • Newbie
  •   Plan Family Premium Country  Argentina Device Samsung Sm-g610m Operating System Android Oreo   My Question or Issue  Hi! A couple of weeks ago, I started with th...
  • Guido
  • Spotify Legend
  • 1019 Views
  • 1 replies
  • 0 likes
  • Albums
    bug
    problem
  • 1019 Views
  • 1 replies
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Solved!!Superuser Contribution Music like "I Lived It" by Blake Shelton & many other tracks unavailable in Spotify India

Plan - PremiumCountry - IndiaDevice - Motorola G5 PlusOS - Android Oreo8.1 Mutiple tracks are grayed out & unable to play them through my Spotify App. Will they be available in the future? Some details regarding this would be great.

  • Casual Listener
  •   Plan - Premium Country - India Device - Motorola G5 Plus OS - Android Oreo8.1    Mutiple tracks are grayed out & unable to play them through my Spotify App. Will they be av...
  • Guido
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Some playlists have crossfade

PlanPremiumCountry UkDeviceOnePlus 5TOperating SystemAndroid Oreo My Question or Issue Some playlists have crossfade when I have it switched off. Is this just a thing or can I change it?

  • Casual Listener
  •   Plan Premium Country  Uk Device OnePlus 5T Operating System Android Oreo   My Question or Issue  Some playlists have crossfade when I have it switched off. Is th...
  • Guido
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share as instagram story button gone

PlanOperating SystemAndroid 7.0 My Question or Issue2 days ago I had the button to share songs as instagram stories and I did share one song and today that button has disappeared . Iv tried clean uninstall of both the apps and have also updated them ...

  • Regular
  • Plan Operating System Android 7.0   My Question or Issue 2 days ago I had the button to share songs as instagram stories and I did share one song and today that button has disappeared ...
  • Peter
  • Spotify Legend
  • 1627 Views
  • 2 replies
  • 0 likes
  • 1627 Views
  • 2 replies
  • 0 likes

Loadibg songs aa you listen

PlanPremiumCountry Czech RepublicDeviceGalaxy S8+Operating SystemAndroid 8 My Question or Issue Hello, so previously the app loaded more than one song at a time so when i lost connection it kept playing but this doesnt happen anymore. It seems it loa...

  • Newbie
  • Plan Premium Country  Czech Republic Device Galaxy S8+ Operating System Android 8   My Question or Issue  Hello, so previously the app loaded more than one song at a time so ...
  • 194 Views
  • 0 replies
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  • 194 Views
  • 0 replies
  • 0 likes

[Bug] Heart Save and Unsave box doesn't go to bottom of screen

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLSpotify Version8.4.96.511 (Alpha)Operating SystemAndroid 9 Pie My Question or IssueThe box that shows up when you save or unsave an item in a playlist that uses the Heart action instead of the normal sav...

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  • Composer
  • Plan Premium Country Canada Device Google Pixel 3 XL Spotify Version 8.4.96.511 (Alpha) Operating System Android 9 Pie   My Question or Issue The box that shows up when you save or u...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Cannot play own music - App closes

PlanPremiumCountryGermanyDeviceXiaomi Redmi 3 SOperating SystemMIUI Global 9.2.21 - Android 6.0.1 My Question or Issue Hello,I have the following problem downloading local files to my Android smartphone:I am adding the local data to a playlist. When ...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Redmi 3 S Operating System MIUI Global 9.2.21 - Android 6.0.1        My Question or Issue   Hello, I have the followi...
  • 234 Views
  • 0 replies
  • 1 likes
  • 234 Views
  • 0 replies
  • 1 likes

[Radio] Save to all songs.

PlanPremiumCountryLithuaniaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I'm trying to add songs from my "Liked from radio" playlist to my library. When I click download it shows the green arrow indicating that it was downl...

  • Newbie
  •   Plan Premium Country Lithuania Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  I'm trying to add songs from my "Liked from radio" playl...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes