Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195903 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
537518 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
442673 Views
565 replies
37 likes
CountryU.S.DeviceSamsung Galaxy S8+QuestionSpotify keeps playing my music after I pause it, only does this when I'm connected to my BT speaker??
Country U.S. Device Samsung Galaxy S8+ Question Spotify keeps playing my music after I pause it, only does this when I'm connected to my BT speaker??
970 Views
0 replies
1 likes
NotPlanPremiumCountryTunisiaDeviceNote 8Operating SystemAndroid 9 My Question or IssueHey community! After the pie update i just can't use the controls on the lock screen no more! It's buggy cause sometimes it works, but must of the times it doesn't....
NotPlan Premium Country Tunisia Device Note 8 Operating System Android 9 My Question or Issue Hey community! After the pie update i just can't use the controls on the lock screen no ...
Casual Listener
3690 Views
4 replies
1 likes
I use premium plan. No matter what I choose to play on my Android after the song I chose plays the player reverts to play a list of songs I have not chosen.
I use premium plan. No matter what I choose to play on my Android after the song I chose plays the player reverts to play a list of songs I have not chosen.
345 Views
0 replies
0 likes
PlanFreeCountry - India DeviceMoto X PlayOperating SystemAndroid 7.1.1 My Question or IssueI m not able to play greyed songs from playlist idk why, it shows "Playing" but seconds is always 0. There r lot of songs I mean 90% songs aren't playable from...
Plan Free Country - India Device Moto X Play Operating System Android 7.1.1 My Question or Issue I m not able to play greyed songs from playlist idk why, it shows "Playing" bu...
Composer
612 Views
2 replies
0 likes
Spotify will mute songs exactly halfway through when I am playing them through my Sony SRS-XB10 speaker. I have tried reinstalling but it does not change anything. Very frustrating for an app just meant to play music. PlanPremiumCountryUSA DeviceMoto...
Spotify will mute songs exactly halfway through when I am playing them through my Sony SRS-XB10 speaker. I have tried reinstalling but it does not change anything. Very frustrating for an app just me...
Composer
1093 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Even if downloaded the playlists multiple times, in the following two days it redownloads my playlists as if I have infinite data.
Plan Premium Country Turkey Device Samsung Galaxy J7 Max Operating System Android Even if downloaded the playlists multiple times, in the following two days it redownloads my ...
Not applicable
736 Views
4 replies
0 likes
PlanPremiumCountryThe Netherlands DeviceSamsung galaxy S8Operating System Android Oreo 8.0 My Question or IssueSince a couple of hours my app keeps crashing. I play a song and open up the tab by clicking ^ and then the screen turns grey. The app will...
Plan Premium Country The Netherlands Device Samsung galaxy S8 Operating System Android Oreo 8.0 My Question or Issue Since a couple of hours my app keeps cra...
Composer
528 Views
1 replies
0 likes
Yesterday everything was fine. My Android library looked very similar to the Desktop version. I could go to Songs, pick an artist and listen to any song I saved. Today, for no apparent reason, my library is gone, and got replaced with a simplified ve...
Yesterday everything was fine. My Android library looked very similar to the Desktop version. I could go to Songs, pick an artist and listen to any song I saved. Today, for no apparent reason, my lib...
Community Legend
2052 Views
5 replies
9 likes
PlanPremiumOperating SystemAndroid When one adds an album to the local library, that entry may be listed under the name of the album, the given name/surname of the composer, the given name/surname of the performer, etc. Thus, while the library entrie...
Plan Premium Operating System Android When one adds an album to the local library, that entry may be listed under the name of the album, the given name/surname of the composer, the given ...
273 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceS6Operating SystemAndroid My Question or IssueThe newest update has completely changed my app layout. All of my saved songs have been put into a new "liked songs" playlist. Ive lost most of my artists that are from the save...
Plan Premium Country USA Device S6 Operating System Android My Question or Issue The newest update has completely changed my app layout. All of my saved songs have been put into a ne...
Regular
3128 Views
4 replies
21 likes
Plan = PremiumCountry = USA DeviceOld Device - Samsung Note 3New Device - Samsung Note 9 Operating System = Android Oreo My Question or IssueMy client has Spotify on their Note 3 smartphone, and has downloaded literally thousands of songs, primarily ...
Plan = Premium Country = USA Device Old Device - Samsung Note 3 New Device - Samsung Note 9 Operating System = Android Oreo My Question or Issue My client has Sp...
Composer
1727 Views
5 replies
1 likes
PlanPremiumCountryCanadaDevice Samsung Galaxy 9Operating SystemAndroid OreoMy Question or IssueEverything seemed to work just very fine untill the recent update with the design changes, before I used to scroll a bit in my songs list so that the searc...
Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Everything seemed to work just very fine untill the recent update wi...
374 Views
0 replies
0 likes
PlanPremiumCountrySwitzerland DeviceSamsung Galaxy s10 (had the same problem with the 9)Operating System My Question or IssueHi I have issues with my spotify for some times now. When I am listening my playlist in my phone, suddenly my music is interr...
Plan Premium Country Switzerland Device Samsung Galaxy s10 (had the same problem with the 9) Operating System My Question or Issue Hi 🙂 I have issues with my spotify f...
367 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceSamsung S10+Operating SystemAndroid Oreo My Question or IssueGoogle Assistant will search a song but not auto play. OS completely up to dateApp data clearedApp delinked and relinkedApp uninstalled and reinstalledPhone master...
Plan Premium Country US Device Samsung S10+ Operating System Android Oreo My Question or Issue Google Assistant will search a song but not auto play. OS completely up to ...
Visitor
4273 Views
3 replies
2 likes
PlanPremiumCountryIndiaDevicePixel 2XLOperating SystemAndroid Pie My Question or IssueI have been using Spotify premium for about 2 weeks now. I couldn't see my Daily Mixes or Discover Weekly on the home page or anywhere else. I like discovering new ...
Plan Premium Country India Device Pixel 2XL Operating System Android Pie My Question or Issue I have been using Spotify premium for about 2 weeks now. I couldn't see my Daily Mixes o...
Community Legend
861 Views
1 replies
1 likes
I see it in a shared playlist (attached) and it makes it so much easier to scroll to the playlist I wantHow do I add my own ones?PlanPremium for FamilyCountryNew Zealand DeviceSamsung S6 Edge Operating SystemAndroid 7.0
I see it in a shared playlist (attached) and it makes it so much easier to scroll to the playlist I want How do I add my own ones? Plan Premium for Family Country New Zealand Device...
Spotify Legend
582 Views
1 replies
0 likes
My Question or Issue Can't find the amount of songs in a playlist anymore. Very annoying. No problem with older versions on iOS.
My Question or Issue Can't find the amount of songs in a playlist anymore. Very annoying. No problem with older versions on iOS.
Spotify Legend
383 Views
1 replies
0 likes
I live in an area of California with spotty cell service (there are plenty of us). For a decade, my chosen podcast app has automatically downloaded episodes for me whenever I am at home and I have a good connection, so I can then listen to them anywh...
I live in an area of California with spotty cell service (there are plenty of us). For a decade, my chosen podcast app has automatically downloaded episodes for me whenever I am at home and I have a ...
Newbie
11520 Views
1 replies
97 likes
PlanPremiumCountry DeviceWindows 8 and Samsung Galaxy S7 EdgeOperating SystemAndroid 8My Question or IssueSo I was looking for a song I saved that I saved about 3-4 months ago and I can't find it at all. While scrolling down in my saved songs for the...
Plan Premium Country Device Windows 8 and Samsung Galaxy S7 Edge Operating System Android 8 My Question or Issue So I was looking for a song I saved that I saved about 3-4 months ago ...
412 Views
0 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy S7 EdgeAndriod 8.0 My Question or IssueWhen searching, the art for a search result returned did not match the artist returned.I searched for 'lime' and the art was from a song called Limestone by Magic Cit...
Plan Free/Premium Country Device Samsung Galaxy S7 Edge Andriod 8.0 My Question or Issue When searching, the art for a search result returned did not match the artist returned....
Spotify Legend
446 Views
1 replies
0 likes
