Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846971 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846971 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16151 Views
  • 3 replies
  • 0 likes
  • 16151 Views
  • 3 replies
  • 0 likes

Music pauses while in other Apps - Samsung Galaxy S8+

On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps. This always happens while I listen to music, either by listening to downloaded music or some new ...

  • Newbie
  • On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps.   This always happens while I listen to...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Spotify connect, play queue UI not updating

Android device, One Plus 5. Start a playlist on Spotify Connect. Go to "Play Queue" and navigate using "next" and "previous" buttons: The music track is changed accordingly, but the UI is not updating; the queue is visually not updated to reflect wha...

  • Casual Listener
  • Android device, One Plus 5. Start a playlist on Spotify Connect. Go to "Play Queue" and navigate using "next" and "previous" buttons: The music track is changed accordingly, but the UI is not updatin...
  • janus141
  • Casual Listener
  • 759 Views
  • 2 replies
  • 0 likes
  • Android
    queue
    spotify connect
    UI
  • 759 Views
  • 2 replies
  • 0 likes

Solved!! You are Offline even if i have full access internet and Wifi

PlanPremiumCountryItaly DeviceOnePlus 3TOperating SystemAndroid My Question or Issue i tried the 1 month trial.... and its about to expire so i bought a 3months of Premium... when i tried to search new songs i can do it but when i try to open an Arti...

  • Regular
  • Plan Premium Country Italy   Device OnePlus 3T Operating System Android   My Question or Issue  i tried the 1 month trial.... and its about to expire so i bought a 3months o...
  • Billy-J
  • Spotify Star
  • 3332 Views
  • 14 replies
  • 0 likes
  • 3332 Views
  • 14 replies
  • 0 likes

Songs are grayed out

Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that? Love is endless - MoZellaSomething in common - Free Energy Please help!

  • Casual Listener
  • Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that?    Love is endless - MoZella Something in common - Free Energy   Please help! 
  • Arratyn
  • Casual Listener
  • 633 Views
  • 6 replies
  • 0 likes
  • Grayed out
  • 633 Views
  • 6 replies
  • 0 likes

spotify not full screen

plan PremiumCountry The NetherlandsDeviceMotorola G6 plusOperating SystemAndroidOreo My Question or Issue recently i bought a motorola g6 plus, a phone with a fingerprint sensor that can also be used for 1 finger navigation true android. ofcourse i a...

phprC39zAAM.jpg
  • Casual Listener
  •   plan   Premium Country  The Netherlands Device Motorola G6 plus Operating System AndroidOreo   My Question or Issue  recently i bought a motorola g6 plu...
  • Billy-J
  • Spotify Star
  • 767 Views
  • 6 replies
  • 1 likes
  • 767 Views
  • 6 replies
  • 1 likes

Spotify says I Am Offline When i Try to Search for Music

So starting a couple weeks ago my Spotify stopped allowing me to search for music or listen to playlist I hadn't recently listened to, this happens both on Wi-Fi and on Data, I've been a premium member for almost two years and this is beyond infuriat...

  • Newbie
  • So starting a couple weeks ago my Spotify stopped allowing me to search for music or listen to playlist I hadn't recently listened to, this happens both on Wi-Fi and on Data, I've been a premium memb...
  • zerotide
  • Casual Listener
  • 352 Views
  • 1 replies
  • 2 likes
  • 352 Views
  • 1 replies
  • 2 likes

Superuser Contribution New design

PlanPremiumCountry NorwayDeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue Do I have to have permium to listen to songs now? I can hardly find the songs and they only play a little snip of them.The new update is really messy an...

  • Newbie
  • Plan Premium Country  Norway Device Samsung galaxy S7 edge Operating System Android   My Question or Issue  Do I have to have permium to listen to songs now? I can hardly fin...
  • Alfredo
  • Roadie
  • 238 Views
  • 1 replies
  • 1 likes
  • 238 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connect keeps randomly connecting

PlanPremiumDeviceSamsung Galaxy J5 Prime My Question or Issue I own a Wi-Fi speaker which i use spotify connect to play music through, however for some reason it keeps randomly connecting to it when i am out of the house/nowhere near it. I've had thi...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy J5 Prime   My Question or Issue  I own a Wi-Fi speaker which i use spotify connect to play music through, however for some reason it keeps randomly ...
  • Alfredo
  • Roadie
  • 595 Views
  • 3 replies
  • 0 likes
  • spotify connect
  • 595 Views
  • 3 replies
  • 0 likes

This thread will be killed before it can generate upvotes

Autoplaying when Bluetooth connects needs to be an OPTION. Otherwise, you are wasting my cell data. Streaming should not be mandatory everytime I get in the car. This has been brought up many times by many people. The most recent post was stuck at 98...

  • Casual Listener
  •   Autoplaying when Bluetooth connects needs to be an OPTION. Otherwise, you are wasting my cell data. Streaming should not be mandatory everytime I get in the car.   This has been brough...
  • matt16060936
  • Music Fan
  • 230 Views
  • 3 replies
  • 2 likes
  • 230 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution La música se para

Estoy teniendo problemas cunado estoy escuchando música que tengo descargada. Al principio pensé que eran unos auriculares, pero al escucharlo en alta voz sigo teniendo el mismo problema, la música deja sonar y tengo que entrar a la app desde mi Andr...

  • Casual Listener
  • Estoy teniendo problemas cunado estoy escuchando música que tengo descargada. Al principio pensé que eran unos auriculares, pero al escucharlo en alta voz sigo teniendo el mismo problema, la música d...
  • SergioDavid
  • Roadie
  • 1435 Views
  • 3 replies
  • 0 likes
  • 1435 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android App Edit Playlist

PlanFree DeviceLG G5 My Question or Issue Old versions of Spotify used to allow you to search for song, artist, etc when trying to edit your playlist. This option has seemed to disappear in updated versions. I have been patient thinking it was a clic...

  • Casual Listener
  • Plan Free   Device LG G5   My Question or Issue  Old versions of Spotify used to allow you to search for song, artist, etc when trying to edit your playlist. This option has see...
  • Timetochange
  • Casual Listener
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Spotify frequently freezes or won't load

PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or Issue:I recently got a new phone, a Galaxy S9+, upgrading from my old Note 5 which ran Spotify flawlessly. Now however, Spotify frequently either fails to ...

  • Newbie
  • Plan Premium Country United States Device Galaxy S9+ Operating System Android Oreo 8.0   My Question or Issue: I recently got a new phone, a Galaxy S9+, upgrading from my old Note...
  • Rad_97
  • Newbie
  • 6668 Views
  • 7 replies
  • 4 likes
  • 6668 Views
  • 7 replies
  • 4 likes

Superuser Contribution Offline mode doesn't work whatever I do

I am using a Galaxy Grand Prime Plus and although I am a premium member (student discount) in the offline mode I can only play songs for about 20 minutes. I've tried deleting the app and downloading the songs again but nothing seems to work and it's ...

  • Casual Listener
  • I am using a Galaxy Grand Prime Plus and although I am a premium member  (student discount) in the offline mode I can only play songs for about 20 minutes. I've tried deleting the app and downlo...
  • SergioDavid
  • Roadie
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Superuser Contribution When listening to a song with the new full screen art, queue button is hidden

Some songs have full screen album art now. For example, Feel it Still by Portugal the Man. For these songs, the View Queue button in the top right is changed to a "share" button. The View Queue button is hidden behind a menu. So not only have they ad...

  • Regular
  • Some songs have full screen album art now. For example, Feel it Still by Portugal the Man. For these songs, the View Queue button in the top right is changed to a "share" button. The View Queue butto...
  • SergioDavid
  • Roadie
  • 881 Views
  • 1 replies
  • 1 likes
  • 881 Views
  • 1 replies
  • 1 likes

Cannot add "Starry Night" by Mamamoo to my own playlist

PlanPremiumCountry Hong KongDevice(Samsung Galaxy S6 Edge)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot find the search result of Starry night by Mamamoo. But i can see the Spotify definitely added this song fr...

  • Casual Listener
  • Plan Premium Country  Hong Kong Device (Samsung Galaxy S6 Edge) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cannot find the search...
  • squidyyyyyau
  • Casual Listener
  • 1420 Views
  • 2 replies
  • 4 likes
  • 1420 Views
  • 2 replies
  • 4 likes

Solved!! Like button disappeared in new radio view

PlanPremiumCountryUSADeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueRecently, for some songs the album art/video fills up the whole screen on my phone while they are playing. This seems to be a new feature. However, when I'm playing...

  • Newbie
  • Plan Premium Country USA Device OnePlus 5T Operating System Android Oreo   My Question or Issue Recently, for some songs the album art/video fills up the whole screen on my phone whi...
  • user-removed
  • Not applicable
  • 787 Views
  • 1 replies
  • 1 likes
  • 787 Views
  • 1 replies
  • 1 likes

download songs

PlanPremiumCountry PhilippinesDevicesony Xperi xa1Operating Systemnougat My Question or Issuei can't download song. i already update my apps, reinstall still i can't do it and also put the setting to use data when downloading.

  • Newbie
  • Plan Premium Country  Philippines Device sony Xperi xa1 Operating System nougat  My Question or Issue i can't download song. i already update my apps, reinstall still i can't do it...
  • Billy-J
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Connectivity Issues Android

PlanFree/PremiumCountry USADevice(Samsung Galaxy note Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuel just recently switched to Spotify, and I am currently a premium member. I often use the album radio feature of the app...

  • Newbie
  • Plan Free/Premium Country  USA Device (Samsung Galaxy note 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue l just recently switched to Sp...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local album and artist not appearing

PlanPremiumDeviceMoto G1Operating System Android NougatMy Question or Issue Recently added a local album. All the songs appear, the album art appears just fine. When selecting a song, the artist appears below as well. However when searching for the a...

  • Newbie
  • Plan Premium Device Moto G1 Operating System  Android Nougat My Question or Issue  Recently added a local album. All the songs appear, the album art appears just fine. When selecting...
  • JulianA_Bogota
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes