Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387221 Views

545 replies

34 likes

Account
Free
  • 387221 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

  • 8037 Views
  • 0 replies
  • 7 likes

How do I turn off suggested songs on the free Andriod App?

I've been a free Spotify user for YEARS and suddenly Spotify refuses to let me listen to my playlist using the free Android App. It will play one song, then jump to Suggested songs. The only way to get back to my playlist is to log into my computer, ...

Casual Listener

I've been a free Spotify user for YEARS and suddenly Spotify refuses to let me listen to my playlist using the free Android App. It will play one song, then jump to Suggested songs. The only way to g...

Brunelicia

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Spotify radio doesn't exists on mobile app

Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app? PlanPremiumCountryUSDeviceSamsung J7 Star Operating SystemAndroid 8 My Question or Issue

Casual Listener

Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app?  Plan Premium Country US Device ...

rutoyana

Casual Listener

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Chromecast keeps disconnecting on Android

I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select the device from discover devices. When I do get a ...

Visitor

I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select...

1253 Views

0 replies

5 likes

  • 1253 Views
  • 0 replies
  • 5 likes

Cant log in and change password

Cant log in with facebook. It says something goes wrong. When i trying to change password, after pressing password change link in email, it says: link is too old.PlanFreeCountry Lithuania/ USADeviceSamsung S9+Operating SystemAndroid 9 My Question or ...

Newbie

Cant log in with facebook. It says something goes wrong. When i trying to change password, after pressing password change link in email, it says: link is too old. Plan Free Country  Lithuani...

Mantisentil

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Spotify Playing random music on it's own.

PlanFreeCountryEgyptDeviceSamsung J5 PrimeOperating SystemI'm not exactly sure about the specs, but i guess all you have to know is it's Android My Question or Issue(Before writing this, I'm aware that i can not choose which songs to play in an album...

Visitor

Plan Free Country Egypt Device Samsung J5 Prime Operating System I'm not exactly sure about the specs, but i guess all you have to know is it's Android   My Question or Issue (Before w...

654 Views

0 replies

0 likes

  • 654 Views
  • 0 replies
  • 0 likes

CANNOT CONTROL SPOTIFY IN MY CAR

Hi, I'm very embarrassed. Spotify constantly starts to play no matter what i chose (f.e. radio, then both sources are playing through car audio system). It starts EVERY TIME i switch on the engine of the car. I cannot control it. Even I put the car s...

Visitor

Hi,  I'm very embarrassed. Spotify constantly starts to play no matter what i chose (f.e. radio, then both sources are playing through car audio system). It starts EVERY TIME i switch on the en...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Android TV - not starting playback

PlanFreeCountryUSADeviceSony tvOperating SystemAndroid 7.0 Spotify version 1.12.0 My Question or IssueFor some reason the android tv app would not start playing anything. I cleared the cache and restarted the tv, with the same behavior. Clicking any ...

Gig Goer

Plan Free Country USA Device Sony tv Operating System Android 7.0   Spotify version 1.12.0      My Question or Issue For some reason the android tv app would not star...

Anfortas

Casual Listener

1809 Views

2 replies

3 likes

  • 1809 Views
  • 2 replies
  • 3 likes

How do I enable Spotify videos?

Hi I want to watch videos on Spotify but I can't find them anywhere. I go to the artists song witch has a video uploaded, but I just plays normaly like it would to a song without it. My friends played the same songs with videos and it worked for them...

Newbie

Hi I want to watch videos on Spotify but I can't find them anywhere. I go to the artists song witch has a video uploaded, but I just plays normaly like it would to a song without it. My friends playe...

1420 Views

0 replies

1 likes

  • 1420 Views
  • 0 replies
  • 1 likes

Current version has bug, is draining battery

PlanPremiumCountryUSADeviceMotorola XT1080Operating SystemAndroid 4.4.4 My Question or IssueI think this started with a recent update to the Android app. The current version of the app is draining my battery without me ever opening the app. It's usin...

Casual Listener

Plan Premium Country USA Device Motorola XT1080 Operating System Android 4.4.4   My Question or Issue I think this started with a recent update to the Android app.  The current ve...

aadrian

Casual Listener

1611 Views

4 replies

1 likes

  • 1611 Views
  • 4 replies
  • 1 likes

Solved!! Repeat Button Missing

I can't find the Repeat Button in new Spotify India App. Please let me know if I'm missing something or it's not available in the new updated app. Screenshot attached. PlanFreeCountryIndiaDeviceMotorola G6 PlayOperating SystemAndroid 8.0

Newbie

I can't find the Repeat Button in new Spotify India App. Please let me know if I'm missing something or it's not available in the new updated app.    Screenshot attached.   Plan F...

Brunelicia

Community Legend

1275 Views

1 replies

0 likes

  • 1275 Views
  • 1 replies
  • 0 likes

HATE the new update!!!

PlanPremiumCountryUSDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or Issue"My Library" no longer plays my library! If I click an artist, it plays every single song by them, not the ones I saved! This is SUCH a pain in the neck becau...

Casual Listener

Plan Premium Country US Device Samsung Galaxy S7 Edge Operating System Android   My Question or Issue "My Library" no longer plays my library! If I click an artist, it plays every sing...

Dynver

Visitor

1137 Views

2 replies

12 likes

  • 1137 Views
  • 2 replies
  • 12 likes

Can't skip songs on headset when using shuffle mode

PlanPremiumCountryNorway DeviceSamsung Galaxy Note 8, bose QC20BLKANDR Operating SystemAndroid 8.0.0 My Question or IssueWhenever i use the shuffle mode, the song-skipping function (double-click) on my headset stops working. If i use regular order it...

Visitor

Plan Premium Country Norway   Device Samsung Galaxy Note 8, bose QC20BLKANDR   Operating System Android 8.0.0   My Question or Issue Whenever i use the shuffle mode, t...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

spotify changing and playing playlist by itself

PlanPremium / FamilyCountrySlovakia DevicePixel 3Operating SystemAndroind 9.0 (Pie) My Question or IssueIm using spotify for several years, after I bought Pixel 3, spotify started to change playlist randomly (but alway to the same playlist "Education...

Newbie

Plan Premium / Family Country Slovakia   Device Pixel 3 Operating System Androind 9.0 (Pie)   My Question or Issue Im using spotify for several years, after I bought Pixel 3, spo...

Noah

Spotify Star

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Bluetooth headphones no longer skipping/pausing tracks on spotify. Works for any other app I have.

PlanPremiumCountryCanadaDeviceSamsung A8 My Question or IssueMy bluetooth headphones have stopped skipping/pausing tracks on spotify, but it still works on other apps I have (like castbox). Spotify is the only app it wont work. Has been maybe three d...

Visitor

Plan Premium Country Canada Device Samsung A8   My Question or Issue My bluetooth headphones have stopped skipping/pausing tracks on spotify, but it still works on other apps I have (lik...

Noah

Spotify Star

983 Views

1 replies

0 likes

  • 983 Views
  • 1 replies
  • 0 likes

Can't log in due to offline error message

I recently bought a new SD card to give myself more room for music on my spotify permium account. I transferred all the old data from the old SD card to the new. Yesterday, I had issues accessing my songs on mobile (LG K8), but this was solved by tur...

Regular

I recently bought a new SD card to give myself more room for music on my spotify permium account. I transferred all the old data from the old SD card to the new. Yesterday, I had issues accessing my ...

Noah

Spotify Star

3064 Views

1 replies

0 likes

  • 3064 Views
  • 1 replies
  • 0 likes

Solved!! Stop automatically enabling shuffle

PlanPremiumCountryUSADeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueI understand how to disable shuffle in a playlist. What I would like is for my playlists to not automatically turn shuffle on when I play them. I want to have t...

Casual Listener

Plan Premium Country USA Device Google Pixel 2 XL Operating System Android 9   My Question or Issue I understand how to disable shuffle in a playlist. What I would like is for my playl...

lenorddan

Casual Listener

37766 Views

2 replies

9 likes

  • 37766 Views
  • 2 replies
  • 9 likes

Spotify keeps turning off shuffle mode

PlanPremiumCountryGermanyDeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueSince the last update the app keeps turning off shuffle mode every time I start a song from my library and I have to enable shuffle mode again. I absolutely hate t...

Casual Listener

  Plan Premium Country Germany Device Galaxy S9+ Operating System Android 9   My Question or Issue Since the last update the app keeps turning off shuffle mode every time I start...

Noah

Spotify Star

2375 Views

1 replies

0 likes

  • 2375 Views
  • 1 replies
  • 0 likes

Problema ao abrir a página de um artista do meu perfil

PlanPremiumCountryBrasilDeviceSamsung Galaxy J5 PrimeOperating SystemAndroid Marshmallow My Question or IssueAo tentar visualizar minhas músicas salvas da banda Fall Out Boy, a tela não carrega e permanece preta. Não consigo visualizar nem dar play n...

Visitor

  Plan Premium Country Brasil Device Samsung Galaxy J5 Prime Operating System Android Marshmallow    My Question or Issue Ao tentar visualizar minhas músicas salvas da banda...

Bittencourt

Spotify Star

2369 Views

1 replies

0 likes

  • 2369 Views
  • 1 replies
  • 0 likes

Repeat button

Why is there a repeat button that repeats just one song on Spotify for PC and console, but not on mobile?

Visitor

Why is there a repeat button that repeats just one song on Spotify for PC and console, but not on mobile?

Noah

Spotify Star

1345 Views

1 replies

0 likes

  • 1345 Views
  • 1 replies
  • 0 likes

Spotify crashes when opening local playlist in android

PlanPremiumCountryUSDeviceOneplus 6tOperating SystemAndroid Oreo My Question or IssueTitle

Newbie

Plan Premium Country US Device Oneplus 6t Operating System Android Oreo   My Question or Issue Title

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes