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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5996 Views

0 replies

7 likes

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Offline mode on. Get thrown out. Can’t log back in. Try workaround. Lose all downloads.

@Community Managers This issue has been raised before, but it seems the threads aren’t monitored as nothing was ever done about it. See, it was marked as solved here https://community.spotify.com/t5/Accounts/can-t-log-in-because-it-says-i-m-offline/t...

Casual Listener

@Community Managers   This issue has been raised before, but it seems the threads aren’t monitored as nothing was ever done about it.  See, it was marked as solved here https://community....

tcorbin594

Casual Listener

579 Views

1 replies

0 likes

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Discord/Spotify Activity

PlanPremiumCountry New ZealandDevice(Samsung Galaxy 8+)Operating System(Android) My Question or Issue I cant seem to get my activity to show up on discord while playing music on my phone. It shows whats playing only when I have discord opened on my c...

Newbie

Plan Premium Country  New Zealand Device (Samsung Galaxy 8+) Operating System (Android)   My Question or Issue  I cant seem to get my activity to show up on discord while pla...

547 Views

0 replies

0 likes

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Spotify plays music after call ( Galaxy Watch )

PlanFamilyCountry BelgiumDeviceGalaxy watchOperating SystemTizen 4.0.0.1VersionR800XXU1BRK3 My Question or IssueWhenever I use spotify on my watch and close the app completely it still plays my music after a call! So this happens when the app is comp...

Newbie

Plan Family Country  Belgium Device Galaxy watch Operating System Tizen 4.0.0.1 Version R800XXU1BRK3   My Question or Issue Whenever I use spotify on my watch and close the app ...

396 Views

0 replies

2 likes

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App closing down when creating Libary

PlanPremiumCountry EnglandDeviceSamsung Galaxy 9 My Question or IssueI've used Spotify before and overall I loved it but now I've come back and decided to have a new account so now I'm saving albums to my library. But every time I hold down on and al...

Casual Listener

Plan Premium Country  England Device Samsung Galaxy 9   My Question or Issue I've used Spotify before and overall I loved it but now I've come back and decided to have a new account...

254 Views

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Superuser Contribution Mis canciones se eliminan cuando salgo de la aplicacion

Cada vez que cierro la aplicacion y la vuelvo a abrir, me aparece como si nunca se hubiran descargado las canciones y se vuelven a descargar cuando ya lo habia hecho hace unos mmomentosEsto es muy molesto...¿Hay alguien que me pueda ayudar porfavor?

Newbie

Cada vez que cierro la aplicacion y la vuelvo a abrir, me aparece como si nunca se hubiran descargado las canciones y se vuelven a descargar cuando ya lo habia hecho hace unos mmomentos Esto es muy ...

Jemi

Spotify Legend

798 Views

1 replies

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Superuser Contribution Weird audio bug

So sometimes at home I'll play Spotify through my phone speakers, but when I open WhatsApp or Telegram while playing Spotify, the audio goes weird and distorted. This issue is fixed for a few seconds by readjusting the volume but goes back to the wei...

Newbie

So sometimes at home I'll play Spotify through my phone speakers, but when I open WhatsApp or Telegram while playing Spotify, the audio goes weird and distorted. This issue is fixed for a few seconds...

Katerina

Spotify Legend

3099 Views

4 replies

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I have to open the spotify app to start music after just pausing mid-song.

I have a Moto C Plus running Android 7.0. Ive also got premium.And as I mentioned if i pause a song when Im on say snapchat or if Im in the lock-screen or just anywhere where Im not in the app itself if i then pause the song it'll act like I turned o...

Newbie

I have a Moto C Plus running Android 7.0. Ive also got premium. And as I mentioned if i pause a song when Im on say snapchat or if Im in the lock-screen or just anywhere where Im not in the app itse...

380 Views

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Android TV app play button remote not working to resume

I Use on my shield android tv the spotify app, but since a few weeks with the last update i cannot use the play button on my remote to resumé playing the last playlist. This has always worked and was a Nice feature. And if i am playing music on my So...

Newbie

I Use on my shield android tv the spotify app, but since a few weeks with the last update i cannot use the play button on my remote to resumé playing the last playlist.  This has always worked ...

501 Views

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There's no search bar in my playlist and the option to sort my songs

PlanPremiumCountry BrazilDeviceMoto X4Operating SystemAndroid Pie My Question or Issue Suddenly the search bar in my playlist and the option to sort my playlist disappeared. Before I could just scroll up and I'd find the option to search for a song a...

Newbie

Plan Premium Country  Brazil Device Moto X4 Operating System Android Pie   My Question or Issue   Suddenly the search bar in my playlist and the option to sort my playlist&n...

309 Views

0 replies

0 likes

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Horrible layout ROLLED BACK? (It seems to be)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) My Question or IssueThe Android app on my device is still at 8.4.89.515. HOWEVER, the major problems that appeared over the last few days (horizontal scrolling, missing...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   My Question or Issue The Android app on my device is still at 8.4.89.515.   HOWEV...

408 Views

0 replies

1 likes

complaint update
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How do I delete my hackers horrible taste in music?

My account was hacked recently, I luckily recovered it full no problem. My problem is the hackers taste in music is polar opposite of what I like. I can delete some of the songs and artists, but not all...IT WILL NOT GO AWAY!! Please tell me there is...

Newbie

My account was hacked recently, I luckily recovered it full no problem. My problem is the hackers taste in music is polar opposite of what I like. I can delete some of the songs and artists, but not ...

Jose_M

Spotify Star

797 Views

1 replies

1 likes

delete music
Different Language
Discovery Weekly
genre preferences
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No option to turn off shuffle play on Android player.

PlanFreeCountry USDeviceSamsung galaxy S8Operating SystemAndroid Oreo My Question or IssueWhile I am playing songs on my spotify android if I play any playlist like daily mix 1, all the songs are automatically played in shuffle but I cannot find the ...

Visitor

Plan Free Country  US Device Samsung galaxy S8 Operating System Android Oreo   My Question or Issue While I am playing songs on my spotify android if I play any playlist like...

user-removed

Not applicable

3309 Views

2 replies

0 likes

Shuffle play hutton free
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Repeat keeps turning off

Repeat keeps turning off I have never had this problem before the update. Please fix it because not only is it annoying I am driving when I have to fix it and that is a problem! Free/PremiumCountry device iPhone 7 (iOS 12.0.1 My Question or Issue

Casual Listener

Repeat keeps turning off I have never had this problem before the update. Please fix it because not only is it annoying I am driving when I have to fix it and that is a problem!   Free/Premium...

623 Views

0 replies

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Download error

PlanPremiumCountry NetherlandsDeviceMotorola Moto G5Operating SystemAndroid 8.1 My Question or Issue"Downloading has stopped because there is no space on the device."I've always had hundreds of songs downloaded on my device.I've used the application ...

Casual Listener

Plan Premium Country  Netherlands Device Motorola Moto G5 Operating System Android 8.1   My Question or Issue "Downloading has stopped because there is no space on the device." I...

428 Views

0 replies

1 likes

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Difference between Free and Premium account

Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed. Menu of Spotify looks much different and i cant f...

Regular

Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed...

Piotrek052

Regular

3214 Views

6 replies

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How do I continue my queue on my phone?

PlanFreeCountry LatviaDeviceSamsung Galaxy J5(2016)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I'm new to Spotify. I made a queue on my computer and thought I could switch seamlessly between devices to listen to it. However, when I ...

Visitor

Plan Free Country  Latvia Device Samsung Galaxy J5(2016) Operating System Android Oreo, Windows 10   My Question or Issue  I'm new to Spotify. I made a queue on my compu...

344 Views

0 replies

0 likes

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Search not working in Android app

PlanPremium (Family)CountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0App version8.4.89.515 My Question or Issue When I try to look for music using the Search option, I get the message: Sorry, something went wrong. That didn't ...

Newbie

Plan Premium (Family) Country United Kingdom Device Samsung Galaxy S7 Operating System Android 8.0.0 App version 8.4.89.515    My Question or Issue  When I try to look for ...

571 Views

0 replies

0 likes

Android
Search
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Albums With Unrelated Songs from Other Artists

PlanFree Australia Xperia XZ Premium Operating SystemAndroid My Question or IssueMost albums have a couple of unrelated songs added in. For example, I like a bit of Elder Scrolls music on while I read, but the album contains some random pop songs, or...

Newbie

Plan Free  Australia  Xperia XZ Premium  Operating System Android   My Question or Issue Most albums have a couple of unrelated songs added in. For example, I like a bit o...

512 Views

0 replies

0 likes

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Layout update gets even WORSE (version 8.4.89.515)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) I previously posted on the awful changes that occurred with Android app update version 8.4.88.150. Well, I just received and installed the newest update (8.4.89.515). I...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   I previously posted on the awful changes that occurred with Android app update version 8....

amukhachou

Newbie

839 Views

1 replies

3 likes

complaint
Update
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