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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1200 Views

0 replies

5 likes

  • 1200 Views
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  • 5 likes

Solved!! Does the spotify india support android auto or Apple car play?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9,etc.)Operating System(iOS 10, Android Oreo,etc.) My Question or Issue Does the Spotify app support android auto or Apple car play in India?As it is very useful in my car, can i use this featur...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,etc.) Operating System (iOS 10, Android Oreo,etc.)   My Question or Issue  Does the Spotify app support android...

Luan

Spotify Star

794 Views

1 replies

0 likes

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  • 0 likes

Superuser Contribution All Albums Section not working/ not loading

PlanPremiumCountry PhilippinesDeviceMi A1Operating SystemAndroid Pie My Question or IssueIts more than a month now since I've last accessed my All Albums page in My Library without any hassle. Whenever I checked on it, it just keeps showing me a gree...

Visitor

Plan Premium Country  Philippines Device Mi A1 Operating System Android Pie   My Question or Issue Its more than a month now since I've last accessed my All Albums page in My Libr...

Jemi

Spotify Legend

313 Views

1 replies

1 likes

  • 313 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account dont load

PlanFreeCountry PolandDeviceXiaomi mi mix2Operating SystemAndroid My Question or Issue When i log in on my Facebook account nothing (expect buy premium) works. When i change account everythink is ok. I tried reinstall And phone change.

Newbie

Plan Free Country  Poland Device Xiaomi mi mix2 Operating System Android   My Question or Issue  When i log in on my Facebook account nothing (expect buy premium) works. When...

Jemi

Spotify Legend

688 Views

1 replies

0 likes

  • 688 Views
  • 1 replies
  • 0 likes

Spotify "plays" a song but no sound

PlanPremiumCountryGermanyDeviceOnePlus 3Operating SystemAndroid 9 My Question or IssueSpotify plays a Sound for a second or two then just goes silent while the song progresses as normal. This is not limited to downloaded songs or podcasts. Issue happ...

Casual Listener

  Plan Premium Country Germany Device OnePlus 3 Operating System Android 9   My Question or Issue Spotify plays a Sound for a second or two then just goes silent while the song p...

soci0pathic

Casual Listener

553 Views

1 replies

1 likes

  • 553 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Clear Play Quene v.8.4.94.817 android

PlanPremiumCountry SwedenDeviceFor now Huawei P20Operating SystemAndroid My Question or Issue If i search for ex. Daftpunk and hit shuffle there´s many daftpunk song in the play quene.....I begun to shuffle my own playlist. the app only play the firs...

Casual Listener

Plan Premium Country  Sweden Device For now Huawei P20 Operating System Android   My Question or Issue  If i search for ex. Daftpunk and hit shuffle there´s many daftpunk son...

Pixlar

Casual Listener

903 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution (Problem)(Library) Spotify doesn't load my albums

PlanFamily PremiumCountry ArgentinaDeviceSamsung Sm-g610mOperating SystemAndroid Oreo My Question or Issue Hi! A couple of weeks ago, I started with this bug: when trying to access my album's list, the loading circle never finishes and my list doesn'...

Newbie

  Plan Family Premium Country  Argentina Device Samsung Sm-g610m Operating System Android Oreo   My Question or Issue  Hi! A couple of weeks ago, I started with th...

Guido

Spotify Legend

1033 Views

1 replies

0 likes

Albums
bug
problem
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  • 0 likes

Solved!!Superuser Contribution Music like "I Lived It" by Blake Shelton & many other tracks unavailable in Spotify India

Plan - PremiumCountry - IndiaDevice - Motorola G5 PlusOS - Android Oreo8.1 Mutiple tracks are grayed out & unable to play them through my Spotify App. Will they be available in the future? Some details regarding this would be great.

Casual Listener

  Plan - Premium Country - India Device - Motorola G5 Plus OS - Android Oreo8.1    Mutiple tracks are grayed out & unable to play them through my Spotify App. Will they be av...

Guido

Spotify Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
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Solved!!Superuser Contribution Some playlists have crossfade

PlanPremiumCountry UkDeviceOnePlus 5TOperating SystemAndroid Oreo My Question or Issue Some playlists have crossfade when I have it switched off. Is this just a thing or can I change it?

Casual Listener

  Plan Premium Country  Uk Device OnePlus 5T Operating System Android Oreo   My Question or Issue  Some playlists have crossfade when I have it switched off. Is th...

Guido

Spotify Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share as instagram story button gone

PlanOperating SystemAndroid 7.0 My Question or Issue2 days ago I had the button to share songs as instagram stories and I did share one song and today that button has disappeared . Iv tried clean uninstall of both the apps and have also updated them ...

Regular

Plan Operating System Android 7.0   My Question or Issue 2 days ago I had the button to share songs as instagram stories and I did share one song and today that button has disappeared ...

Peter

Spotify Legend

1633 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Loadibg songs aa you listen

PlanPremiumCountry Czech RepublicDeviceGalaxy S8+Operating SystemAndroid 8 My Question or Issue Hello, so previously the app loaded more than one song at a time so when i lost connection it kept playing but this doesnt happen anymore. It seems it loa...

Newbie

Plan Premium Country  Czech Republic Device Galaxy S8+ Operating System Android 8   My Question or Issue  Hello, so previously the app loaded more than one song at a time so ...

196 Views

0 replies

0 likes

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  • 0 likes

[Bug] Heart Save and Unsave box doesn't go to bottom of screen

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLSpotify Version8.4.96.511 (Alpha)Operating SystemAndroid 9 Pie My Question or IssueThe box that shows up when you save or unsave an item in a playlist that uses the Heart action instead of the normal sav...

Screenshot_20190227-203909.png

Composer

Plan Premium Country Canada Device Google Pixel 3 XL Spotify Version 8.4.96.511 (Alpha) Operating System Android 9 Pie   My Question or Issue The box that shows up when you save or u...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
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Cannot play own music - App closes

PlanPremiumCountryGermanyDeviceXiaomi Redmi 3 SOperating SystemMIUI Global 9.2.21 - Android 6.0.1 My Question or Issue Hello,I have the following problem downloading local files to my Android smartphone:I am adding the local data to a playlist. When ...

Newbie

Plan Premium Country Germany Device Xiaomi Redmi 3 S Operating System MIUI Global 9.2.21 - Android 6.0.1        My Question or Issue   Hello, I have the followi...

239 Views

0 replies

1 likes

  • 239 Views
  • 0 replies
  • 1 likes

[Radio] Save to all songs.

PlanPremiumCountryLithuaniaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I'm trying to add songs from my "Liked from radio" playlist to my library. When I click download it shows the green arrow indicating that it was downl...

Newbie

  Plan Premium Country Lithuania Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  I'm trying to add songs from my "Liked from radio" playl...

221 Views

0 replies

0 likes

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local file playback

I am experiencing 2 issues with local file playback, 1 more irritating than the other. I work in fitness and use music not on Spotify, but downloaded to my computer and then shared into iTunes and then local files on Spotify for some formats I teach....

Newbie

I am experiencing 2 issues with local file playback, 1 more irritating than the other.   I work in fitness and use music not on Spotify, but downloaded to my computer and then shared into iTun...

358 Views

0 replies

0 likes

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Superuser Contribution Spotify will only play 30-40 seconds of any track

PlanPremiumCountry United KingdomDevicehuawei P20Operating SystemAndroid 9 My Question or IssueI have never had an issue with my spotify premium before and have been experiencing this one for the last two months. Spotify will only play any track fro ...

Casual Listener

Plan Premium Country  United Kingdom Device huawei P20 Operating System Android 9   My Question or Issue I have never had an issue with my spotify premium before and have been exp...

Peter

Spotify Legend

1821 Views

2 replies

2 likes

Android
Huawei P20
  • 1821 Views
  • 2 replies
  • 2 likes

Superuser Contribution No se ve mi musica.

Al abrir un "ARTISTA" en **bleep** de mi lista, no se visualizan los albumes. Queda cargando.

Newbie

Al abrir un "ARTISTA" en **bleep** de mi lista, no se visualizan los albumes. Queda cargando.

Peter

Spotify Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto-Playlists seem to start tracks where I left off last, in the middle of songs instead of start

Playback of curated playlists often que far into songs, presumably where I last skipped out of them, rather than playing from the beginning. Ie: Home/Daily Mix# PlanPremiumCountry USADeviceNexus 6, and Android tabletOperating SystemAndroid N My Quest...

Casual Listener

Playback of curated playlists often que far into songs, presumably where I last skipped out of them, rather than playing from the beginning.  Ie: Home/Daily Mix#   Plan Premium Country...

Peter

Spotify Legend

385 Views

1 replies

0 likes

sos
  • 385 Views
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Superuser Contribution Spotify app on android won't play, show cover art or download

I use this old Android device as a player for the kitchen. But recently it stopped downloading songs. It could play already downloaded songs, but not stream. It had good connection and can play through webplayer alright. I've tried uninstalling and c...

Casual Listener

I use this old Android device as a player for the kitchen. But recently it stopped downloading songs. It could play already downloaded songs, but not stream. It had good connection and can play throu...

ellegaarddk

Casual Listener

783 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Double press to skip song is not working with USB Type-C Headsets

PlanPremiumCountryIndia DeviceGoogle Pixel 2 XLOperating SystemAndroid 9.0Headsets Tested WithOnePlus Bullets Earphones (V2) / Wired / USB Type-CBeyerdynamic Byron / Wired / 3.5mm jack with USB Type-C connector My Question or IssueWhen headset play/p...

Newbie

Plan Premium Country India   Device Google Pixel 2 XL Operating System Android 9.0 Headsets Tested With OnePlus Bullets Earphones (V2) / Wired / USB Type-C Beyerdynamic Byron / Wired ...

693 Views

0 replies

0 likes

  • 693 Views
  • 0 replies
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Superuser Contribution Are Samsung R3 speakers in multi room compatible with Spotify radio

PlanPremiumCountry UKDeviceDesktop and ipadOperating System(Windows 10, I.O.s My Question or Issue I am about to buy 2 R3 speakers as they score high on 'Which' however I cannot see if they will work to stream the same music to each including Spotify...

Casual Listener

  Plan Premium Country  UK Device Desktop and ipad Operating System (Windows 10, I.O.s   My Question or Issue  I am about to buy 2 R3 speakers as they score high on 'Wh...

Peter

Spotify Legend

771 Views

3 replies

0 likes

  • 771 Views
  • 3 replies
  • 0 likes