Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
400098 Views
548 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSADeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueI understand how to disable shuffle in a playlist. What I would like is for my playlists to not automatically turn shuffle on when I play them. I want to have t...
Plan Premium Country USA Device Google Pixel 2 XL Operating System Android 9 My Question or Issue I understand how to disable shuffle in a playlist. What I would like is for my playl...
Casual Listener
37810 Views
2 replies
9 likes
PlanPremiumCountryGermanyDeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueSince the last update the app keeps turning off shuffle mode every time I start a song from my library and I have to enable shuffle mode again. I absolutely hate t...
Plan Premium Country Germany Device Galaxy S9+ Operating System Android 9 My Question or Issue Since the last update the app keeps turning off shuffle mode every time I start...
Spotify Star
2384 Views
1 replies
0 likes
PlanPremiumCountryBrasilDeviceSamsung Galaxy J5 PrimeOperating SystemAndroid Marshmallow My Question or IssueAo tentar visualizar minhas músicas salvas da banda Fall Out Boy, a tela não carrega e permanece preta. Não consigo visualizar nem dar play n...
Plan Premium Country Brasil Device Samsung Galaxy J5 Prime Operating System Android Marshmallow My Question or Issue Ao tentar visualizar minhas músicas salvas da banda...
Spotify Star
2378 Views
1 replies
0 likes
Why is there a repeat button that repeats just one song on Spotify for PC and console, but not on mobile?
Why is there a repeat button that repeats just one song on Spotify for PC and console, but not on mobile?
Spotify Star
1371 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceOneplus 6tOperating SystemAndroid Oreo My Question or IssueTitle
Plan Premium Country US Device Oneplus 6t Operating System Android Oreo My Question or Issue Title
331 Views
0 replies
0 likes
PlanPremiumCountryUsaDeviceVivo v11Operating SystemAndroid OreoMy Question or Issue Spotify has a limit for songs you could save (10,000). I listen to the album format, so I can't save all the songs from album I liked, since then I would be able to o...
Plan Premium Country Usa Device Vivo v11 Operating System Android Oreo My Question or Issue Spotify has a limit for songs you could save (10,000). I listen to the album ...
Music Fan
998 Views
1 replies
0 likes
Since the last Spotify Update i realized there's no "Songs" in Library anymore and i literally have saved like 3000 songs. I read my saved songs are now in Liked Songs but sadly it isn't true for me, there are 1977 songs in my Liked Songs but as i sa...
Since the last Spotify Update i realized there's no "Songs" in Library anymore and i literally have saved like 3000 songs. I read my saved songs are now in Liked Songs but sadly it isn't true for me,...
Music Fan
1808 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy WatchOperating SystemAndroid My Question or Issue I can´t find Spotify at galaxy watch apps.Is spotify not available on Samsung galaxy watch?
Plan Premium Country Germany Device Samsung Galaxy Watch Operating System Android My Question or Issue I can´t find Spotify at galaxy watch apps. Is spotify not available on S...
Newbie
1842 Views
1 replies
2 likes
Dear Spotify, This is to inform that I have been using spotify since 2 years and I am highly pleased by its exprience and the way it creates geners and podcats . Since the launch in India , I am facing a lot of issues like my artist's songs not displ...
Dear Spotify, This is to inform that I have been using spotify since 2 years and I am highly pleased by its exprience and the way it creates geners and podcats . Since the launch in Ind...
Community Legend
874 Views
1 replies
0 likes
PlanPremiumCountryFranceDevicehonor 8xOperating SystemAndroid My Question or IssueBy saving an album from band !!! (Chk chk chk) my album library cannot load anymore. Pretty annoying .
Plan Premium Country France Device honor 8x Operating System Android My Question or Issue By saving an album from band !!! (Chk chk chk) my album library cannot load anymore....
458 Views
0 replies
0 likes
I used to go into Offline mode, search for an artist whose songs I've downloaded, and Shuffle play them all. Now, Spotify will play only one song and then stops. This has been a problem for a few weeks. How can I fix this? The songs are downloaded to...
I used to go into Offline mode, search for an artist whose songs I've downloaded, and Shuffle play them all. Now, Spotify will play only one song and then stops. This has been a problem f...
637 Views
0 replies
0 likes
PlanPremiumCountryU.S.DeviceLG G4Operating System My Question or IssueI pulled up my spotify app this morning and realized that the majority of my music has been deleted! The playlists are still there, but most of the songs that weren't in a playlist...
Plan Premium Country U.S. Device LG G4 Operating System My Question or Issue I pulled up my spotify app this morning and realized that the majority of my music has been delete...
Community Legend
6258 Views
1 replies
2 likes
Plan PremiumCountry JapanDeviceOnePlus 5TOperating SystemAndroid PieMy Question or IssueAfter the new update, there is only one album l saved recently left in the album section and the albums I saved to library before turned unsaved in android client...
Plan Premium Country Japan Device OnePlus 5T Operating System Android Pie My Question or Issue After the new update, there is only one album l saved recently left in the album section...
Casual Listener
980 Views
2 replies
1 likes
PlanPremiumCountry Italy DeviceHuawei Honor 9 LiteOperating SystemAndroid 8.0.0.141 My Question or IssueHi guys! I've problem with the last update of the Spotify app and also other users are living the same problems. In the "Library" section it is di...
Plan Premium Country Italy Device Huawei Honor 9 Lite Operating System Android 8.0.0.141 My Question or Issue Hi guys! I've problem with the last update of the Spotify...
Casual Listener
3243 Views
3 replies
8 likes
My Question/IssueAbout two weeks ago my Spotiy app would should the loading circle, it would disappear, and then the list of albums or songs I had saved for that artist would not appear.PlanStudent PremiumCountry U.S.Device(Motorola G6 Play)Operating...
My Question/Issue About two weeks ago my Spotiy app would should the loading circle, it would disappear, and then the list of albums or songs I had saved for that artist would not appear. Plan Stu...
Spotify Legend
1423 Views
5 replies
1 likes
PlanPremiumCountry BrasilDeviceZenfone3 Operating SystemAndroid Oreo My Question or Issue Minha biblioteca foi substituída por um menu diferente, outras pessoas continuam com o menu antigo onde apareciam as opções de musicas, artistas e tal, mas o me...
Plan Premium Country Brasil Device Zenfone3 Operating System Android Oreo My Question or Issue Minha biblioteca foi substituída por um menu diferente, outras p...
Visitor
845 Views
1 replies
1 likes
PlanFreeCountry WalesDeviceHonor 9Operating SystemAndroid My Question or Issue I've just noticed since I've canceled my premium account that some songs I have favorited (heart symbol) , are not in my favourite library, I've uninstalled and reinstalle...
Plan Free Country Wales Device Honor 9 Operating System Android My Question or Issue I've just noticed since I've canceled my premium account that some songs I ha...
Casual Listener
1943 Views
2 replies
0 likes
PlanPremium/FamilyCountryCanadaDeviceSamsung Galaxy S8, PCOperating SystemAndroid 8.0, Windows 7, Windows 10 My Question or Issue The issue happens occasionally where a song is saved via the "+" symbol to the PC Spotify app (or the Android Spotify ap...
Plan Premium/Family Country Canada Device Samsung Galaxy S8, PC Operating System Android 8.0, Windows 7, Windows 10 My Question or Issue The issue happens occasionally whe...
Community Legend
46830 Views
2 replies
31 likes
After the new update Spotify only show albums I entierly saved. But sometimes I just like 1 or 2 songs from an album so I just save them but now they are not shown anymore in my albums tab. Do I really have to search through my playlists to find thos...
After the new update Spotify only show albums I entierly saved. But sometimes I just like 1 or 2 songs from an album so I just save them but now they are not shown anymore in my albums tab. Do I real...
Community Legend
1144 Views
2 replies
6 likes
PlanFreeCountryIndia DeviceONEPLUS 6Operating SystemAndroiD PIE My Question or IssueWHY ONLY ONE SONG OF LIL PUMP IS AVAILABLE IN SPOTIFY INDIA VERSION WHERE IS THE HARVARD DROPOUT AND OTHER LIL PUMP SONGS
Plan Free Country India Device ONEPLUS 6 Operating System AndroiD PIE My Question or Issue WHY ONLY ONE SONG OF LIL PUMP IS AVAILABLE IN SPOTIFY INDIA VERSION WHERE IS THE HA...
Community Legend
474 Views
1 replies
0 likes
