Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry BrazilDeviceMoto X4Operating SystemAndroid Pie My Question or Issue Suddenly the search bar in my playlist and the option to sort my playlist disappeared. Before I could just scroll up and I'd find the option to search for a song a...
Plan Premium Country Brazil Device Moto X4 Operating System Android Pie My Question or Issue Suddenly the search bar in my playlist and the option to sort my playlist&n...
333 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) My Question or IssueThe Android app on my device is still at 8.4.89.515. HOWEVER, the major problems that appeared over the last few days (horizontal scrolling, missing...
Plan Premium Country USA Device Sony Xperia XZ Premium Operating System Android 9 (Pie) My Question or Issue The Android app on my device is still at 8.4.89.515. HOWEV...
416 Views
0 replies
1 likes
My account was hacked recently, I luckily recovered it full no problem. My problem is the hackers taste in music is polar opposite of what I like. I can delete some of the songs and artists, but not all...IT WILL NOT GO AWAY!! Please tell me there is...
My account was hacked recently, I luckily recovered it full no problem. My problem is the hackers taste in music is polar opposite of what I like. I can delete some of the songs and artists, but not ...
Spotify Star
808 Views
1 replies
1 likes
PlanFreeCountry USDeviceSamsung galaxy S8Operating SystemAndroid Oreo My Question or IssueWhile I am playing songs on my spotify android if I play any playlist like daily mix 1, all the songs are automatically played in shuffle but I cannot find the ...
Plan Free Country US Device Samsung galaxy S8 Operating System Android Oreo My Question or Issue While I am playing songs on my spotify android if I play any playlist like...
Not applicable
3325 Views
2 replies
0 likes
Repeat keeps turning off I have never had this problem before the update. Please fix it because not only is it annoying I am driving when I have to fix it and that is a problem! Free/PremiumCountry device iPhone 7 (iOS 12.0.1 My Question or Issue
Repeat keeps turning off I have never had this problem before the update. Please fix it because not only is it annoying I am driving when I have to fix it and that is a problem! Free/Premium...
640 Views
0 replies
0 likes
PlanPremiumCountry NetherlandsDeviceMotorola Moto G5Operating SystemAndroid 8.1 My Question or Issue"Downloading has stopped because there is no space on the device."I've always had hundreds of songs downloaded on my device.I've used the application ...
Plan Premium Country Netherlands Device Motorola Moto G5 Operating System Android 8.1 My Question or Issue "Downloading has stopped because there is no space on the device." I...
446 Views
0 replies
1 likes
Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed. Menu of Spotify looks much different and i cant f...
Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed...
Regular
3320 Views
6 replies
0 likes
PlanFreeCountry LatviaDeviceSamsung Galaxy J5(2016)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I'm new to Spotify. I made a queue on my computer and thought I could switch seamlessly between devices to listen to it. However, when I ...
Plan Free Country Latvia Device Samsung Galaxy J5(2016) Operating System Android Oreo, Windows 10 My Question or Issue I'm new to Spotify. I made a queue on my compu...
357 Views
0 replies
0 likes
PlanPremium (Family)CountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0App version8.4.89.515 My Question or Issue When I try to look for music using the Search option, I get the message: Sorry, something went wrong. That didn't ...
Plan Premium (Family) Country United Kingdom Device Samsung Galaxy S7 Operating System Android 8.0.0 App version 8.4.89.515 My Question or Issue When I try to look for ...
594 Views
0 replies
0 likes
PlanFree Australia Xperia XZ Premium Operating SystemAndroid My Question or IssueMost albums have a couple of unrelated songs added in. For example, I like a bit of Elder Scrolls music on while I read, but the album contains some random pop songs, or...
Plan Free Australia Xperia XZ Premium Operating System Android My Question or Issue Most albums have a couple of unrelated songs added in. For example, I like a bit o...
534 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) I previously posted on the awful changes that occurred with Android app update version 8.4.88.150. Well, I just received and installed the newest update (8.4.89.515). I...
Plan Premium Country USA Device Sony Xperia XZ Premium Operating System Android 9 (Pie) I previously posted on the awful changes that occurred with Android app update version 8....
Newbie
865 Views
1 replies
3 likes
PlanPremiumCountryBrazil DeviceXioami Mi A1Operating SystemAndroid Pie Since this feature has been released I could never find this option when I try to share to Instagram Stories. When I click Share>More, all I can see related to Instagram is Direct...
Plan Premium Country Brazil Device Xioami Mi A1 Operating System Android Pie Since this feature has been released I could never find this option when I try to share to I...
416 Views
0 replies
0 likes
PlanFree/PremiumCountry DeviceHuawei p8lite 2017Operating SystemANdroid I set my default storage on mysdcard(android setings)And now i cant set offline download on my ùsd carrd
Plan Free/Premium Country Device Huawei p8lite 2017 Operating System ANdroid I set my default storage on mysdcard(android setings) And now i cant set offline download on my ...
297 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountry Brazil Device(Samsung Galaxy 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Anyo...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Brazil Device (Samsung Galaxy 7) O...
Casual Listener
691 Views
2 replies
2 likes
Premium.Seems to be an Android or Samsung thing (as usual!). Wife's iPhone is fine. My Question or IssueJust want to reiterate what others have said already. So we're now required to use a 'See Discography ' button to get beyond Popular Releases BUT ...
Premium. Seems to be an Android or Samsung thing (as usual!). Wife's iPhone is fine. My Question or Issue Just want to reiterate what others have said already. So we're now required to use...
Music Fan
1333 Views
4 replies
4 likes
PlanPremiumCountry DeviceHuawei p20Operating System My Question or Issue
Plan Premium Country Device Huawei p20 Operating System My Question or Issue
269 Views
0 replies
0 likes
PlanPremiumCountry GermanyDeviceMi A2 liteOperating SystemAndroid 9 (API Level 28)Build 8.4.88.150My Question or Issue When I open "Third party licenses" within the app settings, I get an empty page stating: "Licenses are not included in this build, ...
Plan Premium Country Germany Device Mi A2 lite Operating System Android 9 (API Level 28) Build 8.4.88.150 My Question or Issue When I open "Third party licenses" ...
Casual Listener
1067 Views
2 replies
0 likes
Hi,I have recently descovered that the Spotify App for the Samsung Gear Fit 2/Fit 2 Pro is only available to the US public, while a global customer base for this service exists.Users outside the US are forced to use VPN to fake their location to the ...
Hi, I have recently descovered that the Spotify App for the Samsung Gear Fit 2/Fit 2 Pro is only available to the US public, while a global customer base for this service exists. Users outside the ...
534 Views
0 replies
2 likes
PlanPremiumCountry USDeviceSamsung Galaxy 9sOperating SystemAndroid Oreo My Question or Issue I listed albums by an artist, but when I select an album or the 3 dots on the right, the app force closes on me.
Plan Premium Country US Device Samsung Galaxy 9s Operating System Android Oreo My Question or Issue I listed albums by an artist, but when I select an album ...
258 Views
0 replies
1 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I will randomly get logged out of my Spotify App and I have to log in again. It happens a few times a day. I have a new Android phone. It happ...
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I will randomly get logged out of my Spotify A...
485 Views
0 replies
0 likes
