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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

specific albums dont play properly?

PremiumCountry CanadaDeviceLG Power x IIOperating Systemwhatever latest android OS My Question or Issue For some reason, J.Cole's album KOD and specific songs within don't play properly, some just break spotify and crash it, or just skip into the nex...

  • Newbie
  • Premium Country  Canada Device LG Power x II Operating System whatever latest android OS   My Question or Issue  For some reason, J.Cole's album KOD and specific songs within ...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Unable to Create New Playlists on Android

For the past couple of months I've been difficulties creating new playlists. I'm able to make new playlists but once I close and reopen Spotify my new playlist disappears. I have now issue making playlists on my computer, just my mobile device (I use...

  • Newbie
  • For the past couple of months I've been difficulties creating new playlists. I'm able to make new playlists but once I close and reopen Spotify my new playlist disappears. I have now issue making pla...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

[Chromecast] App must be forced closed to find Chromecast

PlanPremiumCountrySwedenDeviceNexus 5XOperating SystemAndroid My Question or IssueSometimes my Chromecast devices are not shown in devices list when Spotify is opened. If I force close Spotify and restart the Chromecast is usually visible. I've had t...

  • Casual Listener
  • Plan Premium Country Sweden Device Nexus 5X Operating System Android   My Question or Issue Sometimes my Chromecast devices are not shown in devices list when Spotify is opened. If I f...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Only downloading a few of my songs

Hi, I'm in Australia on a premium plan. My phone is a Samsung Galaxy 7. I have a playlist of about 190 songs, which was successfully downloaded previously, however now only 10 of the songs are downloaded, and no matter what I do, it won't download an...

  • Newbie
  • Hi, I'm in Australia on a premium plan. My phone is a Samsung Galaxy 7.   I have a playlist of about 190 songs, which was successfully downloaded previously, however now only 10 of the songs a...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Spotify starting automatically

PlanPremiumCountry New ZealandDeviceAnyOperating SystemAndroid My Question or IssueNot a new issue, from reading the forums it's a widespread problem that's been unresolved for a long time.I want Spotify to start only when I start it. But it starts w...

  • Newbie
  • Plan Premium Country  New Zealand Device Any Operating System Android   My Question or Issue Not a new issue, from reading the forums it's a widespread problem that's been unresol...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Autoplay doesn't work only with car stereo

Autoplay always works when using the phone speaker, a Bluetooth speaker, Bluetooth headphones of 2 different brands and my Yamaha av receiver. But when I connect through my Bluetooth car stereo, a 2017 Toyota Yaris stereo, it stops at the end of albu...

  • Newbie
  • Autoplay always works when using the phone speaker, a Bluetooth speaker, Bluetooth headphones of 2 different brands and my Yamaha av receiver. But when I connect through my Bluetooth car stereo, a 20...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Thumbs Up/Thumbs Down Missing.

PlanPremiumOperating SystemAndroid Nougat My Question or Issue Hey guys. Its me or you can no longer Thumbs Up/Thumbs Down songs from song radio on android devices, because on desktop app you still can do it.

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  • Roadie
  • Plan Premium Operating System Android Nougat My Question or Issue  Hey guys. Its me or you can no longer Thumbs Up/Thumbs Down songs from song radio on android devices, because o...
  • Djmagnum
  • Newbie
  • 932 Views
  • 1 replies
  • 3 likes
  • 932 Views
  • 1 replies
  • 3 likes

Instagram Music on Honor 8X

PlanPremiumCountry PolandDeviceHonor 8XOperating SystemAndroid 8.1 My Question or Issue Hello,I'd love to use Instagram Music option but I'm unable to do it. A lot of people in my country can use this feature but somehow I'm excluded. I checked more ...

  • Casual Listener
  • Plan Premium Country  Poland Device Honor 8X Operating System Android 8.1   My Question or Issue  Hello, I'd love to use Instagram Music option but I'm unable to do it. A lo...
  • detroit
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Slow download / cancelling sub

PlanPremiumCountry CanadaDeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueWhen I first got Spotify it downloaded songs incredibly fast. Now it downloads about one song every 5 minutes. I wiped the cache, retried, same problem. I resta...

  • Casual Listener
  • Plan Premium Country  Canada Device Huawei P10 Operating System Android Oreo   My Question or Issue When I first got Spotify it downloaded songs incredibly fast. Now it downloads&...
  • Dreoid
  • Casual Listener
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Radio

You need to bring back radio or I am leaving

  • Newbie
  • You need to bring back radio or I am leaving
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Users cannot find my public playlist on search bar, why?

PlanPremiumCountryBrazil DeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or Issue Hello,I have create this playlist years ago:https://open.spotify.com/user/intrd/playlist/4yxAbb5MX6lzBWQATqrdVC?si=3rgC7MO-RwS8cSd0BcgsJg But if you search it...

  • Newbie
  • Plan Premium Country Brazil   Device Google Pixel 2 Operating System Android 9   My Question or Issue  Hello, I have create this playlist years ago: https://open.spotify.c...
  • 233 Views
  • 0 replies
  • 0 likes
  • Public Playlists
    search bar missing
    Search playlists
  • 233 Views
  • 0 replies
  • 0 likes

Music starting after phone calls on galaxy watch

PlanPremiumCountry U.S.DEVICE: GALAXY WATCH Operating SystemTIZEN 4.0.0.1 My Question or Issue I have been listening to Spotify while at the gym. When I am done I shut it off and go to recently used apps and close it there too. However, for a period ...

  • Newbie
  • Plan Premium Country  U.S. DEVICE: GALAXY WATCH   Operating System TIZEN 4.0.0.1   My Question or Issue  I have been listening to Spotify while at the gym.  When I ...
  • 402 Views
  • 0 replies
  • 4 likes
  • 402 Views
  • 0 replies
  • 4 likes

Album & Song Radio Downloadable Playlists Are Back

Just noticed tonight that Album and Song Radio Playlists seem to be back and downloadable on Andoid. Thanks for bringing this feature back Spotify. Downloadable Genre Radio Playlists would be a nice enhancement in the future.

  • Regular
  • Just noticed tonight that Album and Song Radio Playlists seem to be back and downloadable on Andoid.   Thanks for bringing this feature back Spotify.  Downloadable Genre Radio Playlists w...
  • 370 Views
  • 0 replies
  • 0 likes
  • album
    Radio
  • 370 Views
  • 0 replies
  • 0 likes

Mise a jour

PlanPremiumCountry BelgiumDeviceXiaomi redmi note 5Operating SystemAndroid 8 My Question or Issue Bonjour tout mes amis dont un qui a le même téléphone que moi ont eu une mise a jour d'interface qui rend Spotify plus beau. Mais moi je n'ai eu se chan...

  • Casual Listener
  • Plan Premium Country  Belgium Device Xiaomi redmi note 5 Operating System Android 8   My Question or Issue  Bonjour tout mes amis dont un qui a le même téléphone que moi ont ...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Same songs saved multiple times

I find often, for reasons unknown to me, that songs that I have previously saved will appear during playback as unsaved, especially if i look them up and go to the artist page instead of playing them from my saved songs library. For example, the song...

  • Casual Listener
  • I find often, for reasons unknown to me, that songs that I have previously saved will appear during playback as unsaved, especially if i look them up and go to the artist page instead of playing them...
  • Trevsmoody
  • Casual Listener
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Searching playlists on Android has been disabled

PlanPremiumCountryEnglandDeviceOnePlus 5Operating SystemAndroid My IssueFor about a month, I haven't been able to search my own playlists on Spotify yet those on iOS can. Don't really see why it was taken off or even if it was intentional but it's a ...

  • Casual Listener
  • Plan Premium Country England Device OnePlus 5 Operating System Android   My Issue For about a month, I haven't been able to search my own playlists on Spotify yet those on iOS can. Don...
  • G_Macro
  • Casual Listener
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

My LG G6 doesn't connect on JVC car headset via Spotify BT.

PlanPremiumCountry GreeceDeviceLG G6Operating SystemAndroid Oreo 8.0 My Question or IssueI recently bought the JVC KW-R930BT car headset,my phone connects via bluetooth,i can listen to Spotify via BT Audio,but when i try to use Spotify BT it stucks o...

  • Newbie
  • Plan Premium Country  Greece Device LG G6 Operating System Android Oreo 8.0   My Question or Issue I recently bought the JVC KW-R930BT car headset,my phone connects via bluetooth,...
  • 387 Views
  • 0 replies
  • 2 likes
  • 387 Views
  • 0 replies
  • 2 likes

Instagram share option is nowhere to be found.

PlanPremiumCountry TurkeyDeviceGeneral Mobile 5 PlusOperating SystemAndroid Oreo My Question or IssueHello. I cannot see the "Instagram share" option on anywhere. I've tried deleting both apps,clearing cache and data as well as relogging to both apps...

  • Newbie
  •   Plan Premium Country  Turkey Device General Mobile 5 Plus Operating System Android Oreo   My Question or Issue Hello. I cannot see the "Instagram share" option on any...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Android Auto no control when offline

Plan: PremiumCountry: DEDevice: Huawei Honor View 10 / Android Auto / VWOperating System:Android Good morning folks. Every time my mobile phone goes offline (no internet connection) on the road,I am unable to use any controls (forward to next song, p...

  • Casual Listener
  • Plan: Premium Country: DE Device: Huawei Honor View 10 / Android Auto / VW Operating System:Android   Good morning folks.   Every time my mobile phone goes offline (no inter...
  • DrSord
  • Casual Listener
  • 2566 Views
  • 18 replies
  • 8 likes
  • 2566 Views
  • 18 replies
  • 8 likes

I cant download songs.

Hey. I can't download songs. I want to download a playlist and it starts download but stops after 3 songs. Can someone help me ?In German : Hey. Ich kann keine Lieder runterladen. Ich will eine Playlist runterladen und er läd die s ongs runter aber s...

  • Newbie
  • Hey. I can't download songs. I want to download a playlist and it starts download but stops after 3 songs. Can someone help me ? In German : Hey. Ich kann keine Lieder runterladen. Ich will eine Pla...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes