Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry CanadaDeviceSamsun Galaxy S9Operating SystemOne UI My Question or IssueHow do i show my personal Spotify playlists in Samsung Music
Plan Premium Country Canada Device Samsun Galaxy S9 Operating System One UI My Question or Issue How do i show my personal Spotify playlists in Samsung Music
382 Views
0 replies
0 likes
Spotify works normally, every tab loads fine (artists, songs, playlists, etc.), but once I try to get to the albums tab, it is stuck on loading. I left my phone for 10 minutes with screen on, just to see if it will, in fact, load, but it didn't. That...
Spotify works normally, every tab loads fine (artists, songs, playlists, etc.), but once I try to get to the albums tab, it is stuck on loading. I left my phone for 10 minutes with screen on, just to...
Casual Listener
643 Views
1 replies
0 likes
Car View for Android not working for me, i even tried putting the word "car" in by bluetooth stereo's name as suggested by others, still not activating Car View. Does this only work with a certain version of Bluetooth?
Car View for Android not working for me, i even tried putting the word "car" in by bluetooth stereo's name as suggested by others, still not activating Car View. Does this only work with a certain ve...
1028 Views
0 replies
9 likes
PlanPremiumCountry SwedenDeviceSamsung Galaxy S8+Operating SystemAndroid OreoMy Question or Issue Album art for dicover weekly is not displayed in english or in my set native language that is Swedish, last time i checked it was still the native langu...
Plan Premium Country Sweden Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue Album art for dicover weekly is not displayed in english or in my se...
Spotify Star
498 Views
1 replies
0 likes
PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo) My Question or Issue Since latest Android update, Spotify doesn't launch. It opens then closed immediately. I have tried rebooting and uninstalling/reinstalling multiple tim...
Plan Premium Country USA Device (Samsung Galaxy 9) Operating System (Android Oreo) My Question or Issue Since latest Android update, Spotify doesn't launch. ...
Spotify Star
716 Views
5 replies
0 likes
PlanPremiumCountryU.S. DeviceS5Operating Systemandroid My Question or Issue Prior to the last update, I was able to move and organize playlists and folders on spotify desktop and they would update/organize on my Android Galaxy S5. Since the last upda...
Plan Premium Country U.S. Device S5 Operating System android My Question or Issue Prior to the last update, I was able to move and organize playlists and folders on spo...
Gig Goer
1612 Views
1 replies
6 likes
PlanPremiumCountry Curitiba/PrDeviceXiaomi Mi8ProOperating SystemAndroid My Question or Issue Quando entro no modo offline e coloco para tocar todas as minhas músicas no aleatório o App tenta tocar as músicas não baixadas e fica mudo até eu passar a ...
Plan Premium Country Curitiba/Pr Device Xiaomi Mi8Pro Operating System Android My Question or Issue Quando entro no modo offline e coloco para tocar todas a...
410 Views
0 replies
0 likes
PremiumGermanySamsung Galaxy S7Android 8.0 Since some days the Albums in my Library just do whatever they like. They switch places all the time. Before that they were sorted alphabeticly within an Artist. E.g. Green Days Albums would Start with 21Cen...
Premium Germany Samsung Galaxy S7 Android 8.0 Since some days the Albums in my Library just do whatever they like. They switch places all the time. Before that they were sorted al...
306 Views
0 replies
0 likes
I'm using Spotify free, Moto G6 Play with Oreo, USA.Why do users have to use the search feature to find most music? The browse feature has a limited number of songs. This should be explained when the user opens the app for the first time. I wonder ho...
I'm using Spotify free, Moto G6 Play with Oreo, USA. Why do users have to use the search feature to find most music? The browse feature has a limited number of songs. This should be explained when...
Composer
432 Views
1 replies
0 likes
I'm using Spotify free, Moto G6 Play with Oreo, USA.When I use the search and find playlists, why does it not list the number of songs in each playlist on the search results page without opening them? This would take forever. The Roku app does show t...
I'm using Spotify free, Moto G6 Play with Oreo, USA. When I use the search and find playlists, why does it not list the number of songs in each playlist on the search results page without opening ...
Composer
580 Views
1 replies
0 likes
UPDATE March 5, 2019: Starting today all Premium users on Android will see a new feature while in car view. Now it’s easier to change and view content directly from the car view. From the car view, just tap or swipe on the “CHOOSE MUSIC” area at the ...
UPDATE March 5, 2019: Starting today all Premium users on Android will see a new feature while in car view. Now it’s easier to change and view content directly from the...
Spotify
78716 Views
17 replies
16 likes
Plan : PremiumCountry : FranceDevice : Samsung A3 2016Operating System: Android v7.0 My Question or Issue:Sometimes ago, I added local files to desktop application (the album is "Gordon Webster Meets Hetty Kate -Gordon Webster, Hetty Kate-") thanks t...
Plan : Premium Country : France Device : Samsung A3 2016 Operating System: Android v7.0 My Question or Issue: Sometimes ago, I added local files to desktop application (the album is "Gor...
Casual Listener
1846 Views
3 replies
0 likes
PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen. Because the homescreen widget requires this to work properly. Thanks
Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Pie My Question or Issue How to keep the Spotify notification permanently in the notif...
432 Views
0 replies
0 likes
Plan - FreeCountry - USA Device - Galaxy S7Operating System - Android Oreo My Question or Issue: I'm not able to login to the Spotify app. Everytime I enter in my login details I get the error: "We're currently experiencing problems. Please try again...
Plan - Free Country - USA Device - Galaxy S7 Operating System - Android Oreo My Question or Issue: I'm not able to login to the Spotify app. Everytime I enter in my login details ...
1007 Views
0 replies
0 likes
On my Galaxy S9, spotify seems to delete then redownload all of my music onto my internal storage after me setting my storage location as my SD card. This is the second time it's happened and it slows my phone right down.Why is this happening?Is ther...
On my Galaxy S9, spotify seems to delete then redownload all of my music onto my internal storage after me setting my storage location as my SD card. This is the second time it's happened and it slow...
614 Views
0 replies
0 likes
A few weeks ago Spotify was working fine when using the car's voice command to search for artists, but now all of the sudden it no longer works and the AI will respond with "let me find more info about that for you" even after a simple command like "...
A few weeks ago Spotify was working fine when using the car's voice command to search for artists, but now all of the sudden it no longer works and the AI will respond with "let me find more info abo...
785 Views
0 replies
5 likes
PremiumUnited StatesSamsung Galaxy J3 Luna ProAndroid 6.0.1 Hello,I have installed the Spotify App on my phone and understand how to compile a playlist.That done,can I then dowload a playlist(or playlists) to my phone? That is,can I put those data on...
Premium United States Samsung Galaxy J3 Luna Pro Android 6.0.1 Hello, I have installed the Spotify App on my phone and understand how to compile a playlist. That done,ca...
Regular
1081 Views
2 replies
0 likes
PlanPremiumCountry SwedenDeviceSamsung Galaxy watchOperating SystemTeizen 4.0 My Question or Issue when I open settings I only get to chose playback mod so I can't choose a Bluetooth device
Plan Premium Country Sweden Device Samsung Galaxy watch Operating System Teizen 4.0 My Question or Issue when I open settings I only get to chose playback mod s...
354 Views
0 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S4 mini (i9195I)Operating SystemAndroid 9, Lineage OS 16 distribution My Question or Issue Hello, I have a fresh install of Lineage OS. After installing Spotify, the app crashes on start, just showing the initial logo....
Plan Premium Device Samsung Galaxy S4 mini (i9195I) Operating System Android 9, Lineage OS 16 distribution My Question or Issue Hello, I have a fresh install of Lineage OS. After...
1743 Views
0 replies
0 likes
PlanPremiumCountryItaly DeviceSamsung Galaxy J5sOperating SystemAndroid 6.1 My Question or IssueLoading is stuck after every listen, the only choice I have is to restart the app every time I want to change song-playlist.Never happened before, I've al...
Plan Premium Country Italy Device Samsung Galaxy J5s Operating System Android 6.1 My Question or Issue Loading is stuck after every listen, the only choice I have is to restart...
Community Legend
656 Views
1 replies
0 likes
