Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6801 Views

0 replies

7 likes

  • 6801 Views
  • 0 replies
  • 7 likes

Purple background when phone is locked bug

Whenever I listen to a song then open my phone when the screen still locked the songs background picture and the entire background is purple PlanPremiumCountry IsraelDeviceOne plus 6Operating System Android 9.0.3

Newbie

Whenever I listen to a song then open my phone when the screen  still locked the songs background picture and the entire background is purple  Plan Premium Country  Israel Device ...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes

Crashes

Spotify app seems to crash when an album that is not part of my library is queued, happens with another phone as well. Tried uninstalling and installing the app but no difference Use a galaxy s8 plus

Casual Listener

Spotify app seems to crash when an album that is not part of my library is queued, happens with another phone as well. Tried uninstalling and installing the app but no difference   Use a galax...

Cvmj618

Casual Listener

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Problems with my downloads

PlanPremiumCountry GuatemalaDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid Oreo My Question or Issue When I first paid for Spotify Premium, I downloaded all of my songs into an SD Card. This week, everytime I opened Spotify, my downloaded songs...

Newbie

Plan Premium Country  Guatemala Device Samsung Galaxy J7 Prime Operating System Android Oreo   My Question or Issue  When I first paid for Spotify Premium, I downloaded ...

dgs2-q_s9hk3h

Newbie

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Honor play-Spotify does not work

Hello.I have a problem with Spotify on my phone- honor play. Spotify only shows the home screen and does not load any other options. If i try to browse my playlists the widget does not load. Sometimes it stops responding and the only solution is to s...

Newbie

Hello. I have a problem with Spotify on my phone- honor play. Spotify only shows the home screen and does not load any other options. If i try to browse my playlists the widget does not load. Someti...

big10t

Newbie

1016 Views

1 replies

1 likes

Android
honor
problem
  • 1016 Views
  • 1 replies
  • 1 likes

Is there a way to move my saved songs on my phone to my PC

PlanPremiumCountryIceland DeviceSamsung Galaxy S8+ and a PCOperating SystemAndroid version 8.0.0 and Windows 10 My Question or IssueI had songs on my PC that were saved in my local files but my hard drive crashed so those are gone. On the other hand ...

Newbie

Plan Premium Country Iceland  Device Samsung Galaxy S8+ and a PC Operating System Android version  8.0.0 and Windows 10   My Question or Issue I had songs on my PC that were ...

jsannn

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Spotify update

PlanPremiumCountry AustraliaDevice Alcatel Operating System Android My Question or Issue Anyone have trouble ever since they updated the application through play store every day I use the application it keeps crashing and I get a error message to res...

Newbie

Plan Premium Country  Australia Device  Alcatel  Operating System Android   My Question or Issue  Anyone have trouble ever since they updated the application through ...

517 Views

0 replies

1 likes

Spotify application keeps crashing or not responding and get a error message
  • 517 Views
  • 0 replies
  • 1 likes

Disabling Autoplay Still Suggests Songs

Plan(Free)Device(Pixel 2)Operating System(Android ver 9) My Question or IssueI have read on multiple pages here that having more than 12 songs in a playlist and turning the Autoplay option off in the settings will stop songs from being suggested whil...

Casual Listener

Plan (Free) Device (Pixel 2) Operating System (Android ver 9)   My Question or Issue I have read on multiple pages here that having more than 12 songs in a playlist and turning the Autop...

Brunelicia

Community Legend

1283 Views

3 replies

2 likes

  • 1283 Views
  • 3 replies
  • 2 likes

Pochette d'album en fond d'écran

Bonjour,Étan en possession d'un samsung galaxy s8 je voulais savoir si il était possible d'avoir les pochettes d'albums sur l'écran de verrouillage ?Merci d'avance pour votre aide.

Newbie

  Bonjour, Étan en possession d'un samsung galaxy s8 je voulais savoir si il était possible d'avoir les pochettes d'albums sur l'écran de verrouillage ? Merci d'avance pour votre aide. 

795 Views

0 replies

0 likes

  • 795 Views
  • 0 replies
  • 0 likes

Spotify App keeps opening up when it connects to my watch

I've been having problems with the spotify app opening up on my phone when my Samsung Galaxy 42mm smartwatch reconnects to my phone. It doesn't play any music, but just constantly opens the app if i've used spotify at all that day. I'll close the app...

Newbie

I've been having problems with the spotify app opening up on my phone when my Samsung Galaxy 42mm smartwatch reconnects to my phone. It doesn't play any music, but just constantly opens the app ...

645 Views

0 replies

0 likes

  • 645 Views
  • 0 replies
  • 0 likes

My radio is turning into a playlist by itself and I can't thumbs up

There was a description here but the forum validation didn't like it and I can't actually post it. So I'm attaching a screenshot of the post and the error message.

Regular

There was a description here but the forum validation didn't like it and I can't actually post it. So I'm attaching a screenshot of the post and the error message.

446 Views

0 replies

1 likes

bug
Feature
Radio
  • 446 Views
  • 0 replies
  • 1 likes

Skoda album art query

PlanFree/PremiumCountry My Question or Issue Hi how can I get Spotify album art to show on my 2018 Skoda Karoq display. All I get is the Bluetooth symbol. I've asked Skoda and they seem to think it's a Spotify issue. Thanks Phil

Newbie

Plan Free/Premium Country       My Question or Issue  Hi how can I get Spotify album art to show on my 2018 Skoda Karoq display.  All I get is the Bluetooth symbol.&nb...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

No thumbs down radio option?

On radio but it does not give me the option to thumbs down an artist and song? Real annoying. PlanPremiumCountry USADevicePixel 2XLOperating SystemAndroid

Casual Listener

On radio but it does not give me the option to thumbs down an artist and song? Real annoying.  Plan Premium Country  USA Device Pixel 2XL Operating System Android

DaronP

Visitor

9071 Views

9 replies

4 likes

can't
Radio
thumbs down
  • 9071 Views
  • 9 replies
  • 4 likes

Playback changing/shuffle toggling when locking my phone??

Plan: Spotify Premium (with Hulu)Country: United States DeviceSamsung Galaxy S8+Operating SystemAndroid 8.0.0 My Question or Issue So this is kind of a weird one: this issue seems to primarily happen when I'm in Bluetooth mode playing through my car,...

Newbie

Plan: Spotify Premium (with Hulu) Country: United States   Device Samsung Galaxy S8+ Operating System Android 8.0.0   My Question or Issue  So this is kind of a weir...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Can't save my playlists in SD card

PlanPremiumCountryBrazil DeviceMi a2 LiteOperating SystemAndroid Pie My Question or IssueThe Opition to choose internal memory or Sd Card isnt showed in the last Update.Someone knows how resolve this issue??thanks

Newbie

Plan Premium Country Brazil  Device Mi a2 Lite Operating System Android Pie  My Question or Issue The Opition to choose internal memory or Sd Card isnt showed in the last Update....

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

I want to use my Samsung S3 Frontier as a Remote for Spotify

Alright so I have a Samsung S3 Frontier watch and I for some reason can not use it as a remote to control the music playing on my phone. An error pops up that says "the operation is not supported if the device is not the active playback device" I hav...

Newbie

Alright so I have a Samsung S3 Frontier watch and I for some reason can not use it as a remote to control the music playing on my phone. An error pops up that says   "the operation is not...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Bluetooth In car audio controls frozen

PlanPremium Country UK DeviceGalaxy Note2Operating System(Android) My Question or Issue Hi, I was wondering if this is something that I alone have bee experiencing or if it is an underlying issue with the Android Spotify app. I have an aftermarket ra...

Newbie

Plan Premium   Country  UK   Device Galaxy Note2 Operating System (Android)   My Question or Issue   Hi, I was wondering if this is something that I alone have b...

2331 Views

0 replies

1 likes

aftermarket radio
bluetooth
car radio
Connection bug
critical bug
Dangerous Bug
Important
timeout
  • 2331 Views
  • 0 replies
  • 1 likes

Spotify Connect defaults to AV Receiver every time.

Scenario: using Spotify Connect to play on my AV Receiver, and then disconnect when I'm done. Every time I open the app from now on it pops up saying "playing on Denon-AVR, continue or listen on phone." It does this even when I'm not on my home WiFi....

Casual Listener

Scenario: using Spotify Connect to play on my AV Receiver, and then disconnect when I'm done. Every time I open the app from now on it pops up saying "playing on Denon-AVR, continue or listen on phon...

676 Views

0 replies

0 likes

  • 676 Views
  • 0 replies
  • 0 likes

Samsung Gear Fit 2 - any major updates to the app in the near future?

Premium Spotify user for several years, now struggling for nearly a year with Samsung Gear Fit 2, which I have bought exclusively because of offline Spotify.During this year, I didn't have a SINGLE uneventful playlist update. Every time I happen to u...

Newbie

Premium Spotify user for several years, now struggling for nearly a year with Samsung Gear Fit 2, which I have bought exclusively because of offline Spotify. During this year, I didn't have a S...

500 Views

0 replies

0 likes

  • 500 Views
  • 0 replies
  • 0 likes

See More Section

I have just gotten the new spotify update on my android device, and to say it is disatisfying, is putting it lightly, to me spotify has just taken 1 step forward and 100 steps back. Anyway, when viewing an artists page on mobile it just displays a ma...

Newbie

I have just gotten the new spotify update on my android device, and to say it is disatisfying, is putting it lightly, to me spotify has just taken 1 step forward and 100 steps back. Anyway, when view...

311 Views

0 replies

1 likes

  • 311 Views
  • 0 replies
  • 1 likes

I can't download podcasts

PlanPremiumCountry United kKingdoDeviceOne plus 6t Operating System Android My Question or Issue I been downloading albums songs podcasts for offline use. But now I cannot download any podcasts there doesn't seem to be an option for it to be download...

Newbie

Plan Premium Country  United kKingdo Device One plus 6t   Operating System   Android   My Question or Issue  I been downloading albums songs podcasts for offline ...

3341 Views

0 replies

4 likes

  • 3341 Views
  • 0 replies
  • 4 likes