Canciones descargadas se vuelven a descargar cada semana

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Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Peter, my problem isn't with the local fles, it's with the spotify songs.

Everyday they continue to download and it's a lot of songs, time and wifi data, I have near 4000 songs downloaded that download again and again.

 

Please Peter, I have a very good cell (Samsung S8+), I re-installed teh apps both in my desktop mac and the phone but the problem is an everyday problem.

 

Please Peter, I need a solution

 

Thanks a lot for your help!

Jorge

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Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hey @Peter

 

Hope you are well. Could you find somethong to help me with my problem?. I need a solution.

Yesterday and tody the android apk started to re-download al my spotiy songs twice.

When I need th songs to listen of-line, they aren't and it's an important feature of Spotiy, i it works.

Please Peter, I need a solution from Spotiy as a customer I am.

 

Hope to hear soon from you.

 

Thanks!

Re: Canciones descargadas se vuelven a descargar cada semana

Moderator
Moderator

Hey @tangoletal.

 

Thanks for getting back to us, and apologies for the delay! We're here to help :)

 

Could you let us know if this is happening to all the songs which are downloaded for offline listening, or only to a selection of them?

 

In addition, could you let us know if any of these songs are featured in Spotify-curated playlists, e.g. Rap Caviar or Happy Hits?

 

If so, then bear in mind that these playlists are constantly being updated, so it is possible that, if you have downloaded one of these playlists for offline listening, these songs are also removed from your downloads.

 

Let us know how you get on. We'll be here if you still need help with this :)

PeterModerator
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Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hey @Peter

It happens to all my selected songs to be downloaded for off-line listening. They are playlists created by me, not Spotiy curated playlists.

 

Thanks Peter for not giving up!.

Re: Canciones descargadas se vuelven a descargar cada semana

Moderator
Moderator

Hey @tangoletal.

 

No worries - we'll keep at it :)

 

Could you just confirm for us if your songs are being re-downloaded on your mobile app and your desktop app, or just on mobile? 

 

Once we have that info, we'll be able to look into this further.

 

Thanks! 

PeterModerator
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Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hey @Peter

I think thant only in on recent case the songs downloaded on the desktop app were re-downloaded.

All the rest, and you now that it happens almost every day, it re-downlod the downloded songs on the mobile.

Just in case, remember that the first thing I did was to re-install both applications.

 

Btw, I also have some local files synchronized with my mobile and downloaded on it for off-line listening, but I can't listen to them when I'm outside my wifi area. ¿Why?.

 

Peter, even we couldn't find a deinitive solution, I appreciate a lot all your efforts.

 

Thanks a lot!

 

Re: Canciones descargadas se vuelven a descargar cada semana

Moderator
Moderator

Hey @tangoletal.

 

Thanks for your patience with this.

 

Could you let us know if this is happening only when connecting to a specific Wi-Fi network, or is it also happening when you are on a cellular network?

 

If it's only happening on your Wi-Fi, it is possible that the issue is related to that network, in which case we would recommend that you try to reset it.

 

If it's happening irrespective of which network you're on, let us know and we'll see what else we can suggest.

 

Thanks! Looking forward to hearing back from you!

PeterModerator
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And it's my job to be present." - Maggie Rogers

Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hey @Peter

 

I'm not sure if it happens always in an specific wii area, I'll be looking at it.

¿How can a wifi network interact with specific files of an specific application?

 

Thaks Peter!!

Re: Canciones descargadas se vuelven a descargar cada semana

Moderator
Moderator

Hey @tangoletal,

 

Just wanted to check in with you and see if trying another network worked for you?

 

The reason is that sometimes a network can have a weak connection, or in any case there might be something wrong with it which prevents Spotify from carrying certain functions out currectly (such as downloading songs to your device).

 

If Spotify works normally on one network but not another, then it is possible that something is wrong with the second network and that that is where the issue is, rather than with the Spotify app itself.

 

Hope that clears things up! Looking forward to hearing back from you.

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hey @Peter

 

As far as I know my network work ok. I did a test over it with an important software, TechTool 9 for mac and the netork test was fine.

Also, I have no other kind of problem that points to the network.

After all this time we are traying to find a solution, isn't time to consider i is something wrong with the application?.

 

By the way, some days ago I posted something about local files but nobody answered. Maybe you can take a look :-)

The link is https://community.spotify.com/t5/Android/Canciones-descargadas-se-vuelven-a-descargar-cada-semana/m-...

 

Many thanks Petert

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