Fiz assinatura premium e continuo free

[rubensfarias-82]

Olá

Fiz a assinatura premium e já consta o pagamento com a operadora do meu cartao, porem ainda continuo free, alguem sabe me dizer quanto tempo demora pra liberar a conta premium?

[Sophia]

Hey @rubensfarias-82! 

Thanks for getting in touch with the Spotify Community.  Hope you don't mind if we reply in English.

In this moment, we don't offer support in Portuguese. We'd recommend reaching out to Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifyajuda
• Twitter: https://twitter.com/spotifyajuda

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be here for you 🙂

Sophia,