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Galaxy S9 Just Crashes After Update

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Galaxy S9 Just Crashes After Update

Casual Listener

Updated to latest Galaxy S9 software QP1A.190711.020.G960FXXU7DTAA with One UI 2.0 and it crashes when I start the app. Spotify version 8.5.44.941. Have tried turned off battery optimization, turned on all permissions, cleared cache and data, reinstalled app..

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Re: Galaxy S9 Just Crashes After Update

Casual Listener
Have also tried beta version of Spotify
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Re: Galaxy S9 Just Crashes After Update

Casual Listener

I have the same issue on a Samsung A70 and a Samsung A5.

 

If you long press the Spotify Icon  you get a menu of 3 of your play lists and a search.

 

Selecting any of these will open the app and it will not crash unless you go to the home screen!!

 

So sounds like summit up with the home screen.

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Re: Galaxy S9 Just Crashes After Update

Casual Listener

Have the same issue since the last Android update with S9 SM-G960F.

Using the latest spotify version.

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Re: Galaxy S9 Just Crashes After Update

Visitor
Hi, same issue with my Samsung Galaxy S9, SM-G960F. After Android upgrade, Spotify is not starting. I have done all tips and trics from Spotify support, no help.
What might be the issue?
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Re: Galaxy S9 Just Crashes After Update

Regular
Same, Exynos 9810 Samsung S9 (SM-G960F).
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Re: Galaxy S9 Just Crashes After Update

Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us. Don't worry, Help is here 🙂

 

We'd suggest you give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing this issue.

 

It's also a good idea to check if any battery optimization or power saving apps are activated for Spotify. If so, you can deactivate them for the app.

 

@Trixarn1 You can try opening the app on another device. Does the issue persist?

 

Let us know how it goes. If you have questions, you know where to find us.

 

 

 

 

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