Galaxy s20 wont log onto Spotify

[Sabeany]

Plan

Free/Premium

Country

US phone, Italian phone plan 

Device

Galazy s20 

Operating System

Whatever is current

My Question or Issue

Had been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try to log into the app it gives me an error "there was a problem, try again?"

I don't need an update, uninstalled/reinstalled, went through the "no password" option, reset the password altogether. Turned the phone off an on.

wth mate. I just wanted some music while I cleaned. 

[Joan]

Hi there @Sabeany,

Thanks for reaching out. Could you tell us the following:

• Is the issue only on that device? 
• Can you log into the account page on the same device? 
• Does the same happen across different networks too, both mobile data and Wi-Fi? Please test this if you haven't,

Let us know how it goes and we'll be happy to investigate.