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Galaxy s20 wont log onto Spotify

Galaxy s20 wont log onto Spotify





US phone, Italian phone plan 



Galazy s20 

Operating System

Whatever is current


My Question or Issue

Had been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try to log into the app it gives me an error "there was a problem, try again?"


I don't need an update, uninstalled/reinstalled, went through the "no password" option, reset the password altogether. Turned the phone off an on.


wth mate. I just wanted some music while I cleaned. 

1 Reply

Hi there @Sabeany,


Thanks for reaching out. Could you tell us the following:

  • Is the issue only on that device? 
  • Can you log into the account page on the same device? 
  • Does the same happen across different networks too, both mobile data and Wi-Fi? Please test this if you haven't,

Let us know how it goes and we'll be happy to investigate.

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