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Galaxy s20 wont log onto Spotify

Galaxy s20 wont log onto Spotify

 

Plan

Free/Premium

Country

US phone, Italian phone plan 

 

Device

Galazy s20 

Operating System

Whatever is current

 

My Question or Issue

Had been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try to log into the app it gives me an error "there was a problem, try again?"

 

I don't need an update, uninstalled/reinstalled, went through the "no password" option, reset the password altogether. Turned the phone off an on.

 

wth mate. I just wanted some music while I cleaned. 

Reply
1 Reply

Hi there @Sabeany,

 

Thanks for reaching out. Could you tell us the following:

  • Is the issue only on that device? 
  • Can you log into the account page on the same device? 
  • Does the same happen across different networks too, both mobile data and Wi-Fi? Please test this if you haven't,

Let us know how it goes and we'll be happy to investigate.

JoanModerator
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