Help Wizard

Step 1




When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, i cant 'control' the app without open spotify. Got it? Pleeease can someone help me 😞
1 Reply

Hey @Charlene98


Thanks for reaching out to the Spotify Community. We'd like to help 🙂 


In this case, try these steps: 


  1. Reinstall Spotify on your device. Here's how
  2. Try a different network. 
  3. Restart your device. 

If that doesn't work, let us know the Spotify version you're using. We'll take a look and see what we can suggest. 


Let us know if you have any other questions. We'll be here for you 🙂



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