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I am unable to play some songs

I am unable to play some songs

ToxicFate
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I am unable to play some songs like closer etc.

I reinstalled the spotify still the problem exists.

So kindly look into the matter.

 

Reply
1 Reply

Jeremy

Hi there @ToxicFate,

 

Thank you for taking the time to post here in the Community. Let's take a closer look into this.

 

We see that you've reinstalled the app. However, can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.
 

If you did and it didn't do the trick, can you let us know if this occurs on one specific device or multiple devices?

It would also be great if you can provide us the URI of the songs so that we can have a closer look directly from our end.

 

We'll be on the lookout for your reply.

 

Take care!

JeremyModerator
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