I can't see all lyrics and can't share songs by copy link

[Spinny07]

Plan

Premium

Country

Thailand

Device

Samsung Galaxy J7 pro

Operating System

Android

My Question or Issue

1. When I played some song, I saw that this song have lyrics but when I press on lyrics it's not show all lyrics. I've uninstall and install again but it's not work. I tried to play another song but every song is the same.

2. I can't share every songs by copy link I don't know why 

Two problem is hapened after my spotify was updated.

[Alex]

Hi there @Spinny07,

Welcome to the Community!

1. Regarding the Lyrics - not every song has lyrics available on it. This is why you won't be able to see the lyrics for every song.

2. Regarding the sharing - can you tell us what happens when you try to share a track from your phone? If you get any error messages, send us a screenshot.

We'll be waiting for your reply 🙂

If you have more questions, just reach out again!

[Spinny07]

When I try to share songs by copy link, I get an error message that "There seems to be something wrong. Try again."

This problem is happends with every song

(I have a screenshot, I'm sorry for that error message is in Thai)

 

 

[Ver]

Hey @Spinny07,

Thanks for getting back to us 🙂

Can you give these steps and run a clean reinstall? This one is more thorough than the usual one. If you're using an SD card, you can remove it, reinstall Spotify and then try running the app without the SD card.

It's also a good idea to try with another account on the same device. That way we can check if it's a device or an account- related issue.

Let us know how it goes. If you have questions, you know where to find us.

[Spinny07]

I try it all but It doesn't work

And I try with another account on the same device, it's the same.

[Ver]

Hey @Spinny07,

Thanks for keeping us posted 🙂

Just to double check- does the issue occur on another device as well? It's also a good idea to check if it happens with a specific service.

Keep us in the loop! If you have questions, we are here for you.

[Spinny07]

I try to login with another device but it's the same again.

This screenshot is from another device. 

The error message is "There seems to be something wrong. Try again." 

It's the same message on my device. 😭

[Ver]

Hey @Spinny07,

Thanks for getting back to us 🙂

We're often testing new features for the Spotify app. This is why some settings might be missing for some users.

If you can't see the lyrics, you might have gotten a new feature to try temporarily. We'd suggest you check this article for more information. It's also a good idea to always keep your app up-to-date so you don't miss new features.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.
 

[Spinny07]

Now I can see the lyrics in full screen but still can't share songs by copy link, but it's ok.

And I appreciate, thank you for your help 🤝💗

[Alex]

Hi @Spinny07,

Thanks for the reply.

Happy to hear that you can see the Lyrics on full screen again.

Regarding the song sharing - what happens if you send the link directly in another messaging app instead of copying the link? Also, does this happen only on songs or also albums/artists.

We'll be on the lookout for your reply.

[Spinny07]

That's another good way. If this problem really can't be solved, I'll have to do that way, but I have a little hope that there have how to fix it. 😭

Regarding the song sharing. This issue is happen every way. Not only on songs but also albums and artists too. (It happens to every song)

[Alex]

Hi there @Spinny07,

Thanks for the quick reply.

Can you check if there are any pending software updates for your phone and install them. Since you've said that you get the same error message when you try sending links while logged in another account, make sure Spotify isn't blocked by any settings on your phone and that no Battery optimization is enabled for the app. Go to:

1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.

3. Restart your phone.

If that doesn't work could you tell us if you get the error both on Wi-Fi and mobile data?

Thanks.

[Spinny07]

I try it all but it's doesn't work.

[Alex]

Hi again @Spinny07,

Thanks for your reply and for going through this troubleshooting process with us.

Can you tell us the exact version of you Android, as well as your Spotify version. 

Another thing you can check is whether you have any Anti-virus or cache clearing apps active on your phone and disable them, as they might be interfering with the functionality of the app.

Keep us posted.

[Spinny07]

My Android version is 7.0 , my smart phone is Samsung Galaxy J7 pro.

My spotify version is 8.5.85.894

I don't have any Anti-virus or cache clearing apps.

How can I do for fix it? 😢

[Jeremy]

Hey there @Spinny07,

Thank you for your reply and for the information you've provided.

Can you try with another internet connection to see if the issue persists?

Also - can you let us know how much storage space you have on the device?

We'll keep an eye out for your reply 🙂

Cheers!

[Spinny07]

I try it with another Wi-Fi, but the issue still happened

I don't have much storage space on my device.

Now I have 520 MB of space left from 32 GB .... 😅

Does this thing is involved in the problem?

[Jeremy]

Hey there again @Spinny07,

Thank you for your reply 🙂

Yes - that can be a reason. We suggest that you have a look at this article and follow the steps.

Also - can you check if there's a new Android version for you?

Let us know how everything goes so that we can keep on assist you if you need us to. We're always one reply away.

Cheers!

[Spinny07]

Now I have 1.5 GB ...

and I've updated my Android version.

My Android version right now is 8.1.0 

And I try it again with new Android version but the problem still happen.

Thank you for replied me again 🤝🏻

[Jeremy]

Hey again @Spinny07,

Thank you for the troubleshooting steps you've been taking.

What we can recommend at this point is that you keep your app up to date and see if it's resolved with the next Spotify version.

If the issue persists then - get back to us to we can investigate this further. 

Take care for now 🙂