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I cant save on my external sd card

Solved!

I cant save on my external sd card

I read all the topics here but nothing works. The instructions says i must upgrade spotify and then select settings-storage and then select sd card, but i find that theres not any "storage" option,so??😞
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Accepted Solutions
Marked as solution

Hey @Radha84

Alright : ) Can you try the steps below and let me know if the issue persists? 

 

  1. If your device contains an SD card, try removing it.
  2. Follow the steps here to reinstall the Spotify app.
    (Important: Make sure you restart your device during this).
  3. Check this thread for troubleshooting connection issues.

Also, is your SD card converted to Adoptable storage?

View solution in original post

5 Replies

Hey @Radha84,

 

Welcome to Spotify Community!

Can you please let me know the following so I can help you: 

 

1. Your device.
2. Your device's operating system.

Thank you!

Moto e lte 4g with android 6.0

Hey @Radha84,

 

Storage should be located at the bottom under "Others".

2f0d68d1-b39c-458f-ba65-8a1d3cd98ca4.png

If you still can't find it, let me know : )

 

No,my options Have the other two but not "storage"
Marked as solution

Hey @Radha84

Alright : ) Can you try the steps below and let me know if the issue persists? 

 

  1. If your device contains an SD card, try removing it.
  2. Follow the steps here to reinstall the Spotify app.
    (Important: Make sure you restart your device during this).
  3. Check this thread for troubleshooting connection issues.

Also, is your SD card converted to Adoptable storage?

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