Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107340 Views

26 replies

3 likes

  • 107340 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217228 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217228 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571286 Views

79 replies

3 likes

  • 571286 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470700 Views

577 replies

40 likes

Account
Free
  • 470700 Views
  • 577 replies
  • 40 likes

Podcasts keep undownloading

When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.

Newbie

When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.

523 Views

0 replies

1 likes

  • 523 Views
  • 0 replies
  • 1 likes

Problem Setting Password

I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" (as shown in the picture) I cant figure out what is...

Newbie

I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" ...

Gritster

Newbie

762 Views

2 replies

0 likes

  • 762 Views
  • 2 replies
  • 0 likes

Connect - samsung multiroom

Hi!I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the accounts. I can see my multiroom speakers on both acco...

Visitor

Hi! I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the...

390 Views

0 replies

1 likes

  • 390 Views
  • 0 replies
  • 1 likes

Premium spotify reverted to free

I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when i turn my mobile data on,the spotify start playing ads,...

Newbie

I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when ...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

missing numbers / artists

As example. As i search for " i am a raver lipstick". I don't find that number.Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have that artist..Regards

Newbie

As example. As i search for " i am a raver lipstick". I don't find that number. Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have t...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Lost my playlists and music

Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Facebook and nothing has worked so far. Any suggestio...

Newbie

Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Fa...

user-removed

Not applicable

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Trouble connecting to car bluetooth

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because it won't leave that screen. I've tried turning the...

Casual Listener

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because...

brittnlaw

Casual Listener

979 Views

2 replies

1 likes

  • 979 Views
  • 2 replies
  • 1 likes

Volume way too high

Hi, I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0).The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all the way down and it's still pretty loud. I would like to be abl...

Newbie

Hi,   I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0). The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all t...

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect while device is locked

I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect.When i leave the app or lock (without code) the device, it is marked as "not avaliable" in ...

Casual Listener

I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect. When i leave the app or lock (without ...

louisstilling

Casual Listener

5960 Views

4 replies

0 likes

  • 5960 Views
  • 4 replies
  • 0 likes

Samsung Galaxy S3 - Spotify stops playback of songs when the screen locks.

I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine while the screen is active, but I can not keep touc...

Visitor

I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine ...

LClark07

Newbie

3716 Views

12 replies

0 likes

  • 3716 Views
  • 12 replies
  • 0 likes

[P] Login again after reboot / cold start

Hello! I'm facing the following problem:after each device reboot or cold start I must login again with credentials when starting the app. This is not an issue with login! When providing the correct credentials the app works as expected. Is there a sp...

Visitor

Hello!   I'm facing the following problem: after each device reboot or cold start I must login again with credentials when starting the app.   This is not an issue with login! When pro...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Unable to connect to TV with Google Cast

Hi all, I have a brand new TV, Philips 55PUS8601, running Android TV (5.1) and supporting Google Cast. Unfortunately my TV doesn't show up in Spotify under "Devices available" on my HTC One M9 Android phone. My other Spotify Connect compatible device...

Casual Listener

Hi all,   I have a brand new TV, Philips 55PUS8601, running Android TV (5.1) and supporting Google Cast. Unfortunately my TV doesn't show up in Spotify under "Devices available" on my HTC...

loffeluna

Casual Listener

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Downloaded music not visible

Hello,I am currently on a trip and I want to listen my downloaded music. But Spotify doesn't show my downloaded music, but I used it just a few hours earlyier and the Android storage Settings tells me that Spotify's usage is about 2gb.Is there any su...

Newbie

Hello, I am currently on a trip and I want to listen my downloaded music. But Spotify doesn't show my downloaded music, but I used it just a few hours earlyier and the Android storage Settings tells...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Spotify stops playing after a minute or so...

As in subject - Spotify stops playing after a while, when in background. When i return i'ts resuming but stopping every time when i switch to another program or exit to "desktop". But it's not everything, when i start it "fresh" it says "This song is...

Casual Listener

As in subject - Spotify stops playing after a while, when in background. When i return i'ts resuming but stopping every time when i switch to another program or exit to "desktop". But it's not e...

kriegaffe

Casual Listener

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

spotify "test service"

Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. Anybody else have this problem?

Newbie

Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. ...

osornios

Spotify Star

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

playback issues

While listening to music certain apps when opening shuts the music off for no apparent reason. This just started so I uninstalled and reinstalled Spotify. This didnt fix the problem. Certain apps I need to be running and listening to music while usin...

Casual Listener

While listening to music certain apps when opening shuts the music off for no apparent reason. This just started so I uninstalled and reinstalled Spotify. This didnt fix the problem. Certain apps I n...

osornios

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Songs change after 20 seconds

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstalled but it didn't help

Casual Listener

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstall...

osornios

Spotify Star

956 Views

3 replies

0 likes

  • 956 Views
  • 3 replies
  • 0 likes

App says I'm offline, but I'm not!

Hello, I've seen a couple of topics about this marked as fix, but they are not, so, here's a new one. I bought a ZenFone 2 and after log in (regular account since i'm not using facebook) the app keeps telling me that I'm offline even if I'm connected...

Newbie

Hello, I've seen a couple of topics about this marked as fix, but they are not, so, here's a new one. I bought a ZenFone 2 and after log in (regular account since i'm not using facebook) the app keep...

kleeh1

Regular

8755 Views

2 replies

0 likes

  • 8755 Views
  • 2 replies
  • 0 likes

offline music "unlinked"

I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are no downloaded songs and ignores the SSD card (the music...

Regular

I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are...

Marplatense

Regular

1100 Views

5 replies

0 likes

  • 1100 Views
  • 5 replies
  • 0 likes