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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851717 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 851717 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17620 Views
  • 3 replies
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  • 17620 Views
  • 3 replies
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Offline playlists dissapeared

I had a playlist and a few albums downloaded so I can listen them without a connection. I updated spotify today and somehow all my downloaded songs are gone. I still have the playlist and albums in my music but they are not available offline anymore.

  • Newbie
  • I had a playlist and a few albums downloaded so I can listen them without a connection. I updated spotify today and somehow all my downloaded songs are gone. I still have the playlist and albums in m...
  • 202 Views
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  • 202 Views
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Random pausing

I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem?The song controls on my bluetooth headphones don't get the song to play again either and I know that's not the pro...

  • Music Fan
  • I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem? The song controls on my bluetooth headphones don't get the so...
  • 451 Views
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  • Android
    pausing
    Pausing playback
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Kit Kat lock screen controls disapear

When using android app on kit kat (stock rom) lock screen controls disapear. I didn't not detect a pattern yet. Does anyone have the same situation and find a solution?

  • Casual Listener
  • When using android app on kit kat (stock rom) lock screen controls disapear. I didn't not detect a pattern yet. Does anyone have the same situation and find a solution?
  • mattruizstupi
  • Casual Listener
  • 2384 Views
  • 12 replies
  • 1 likes
  • 2384 Views
  • 12 replies
  • 1 likes

Spotify crashes after update on Android

This morning after I updated Spotify on my Samsung S5, the app crashes on startup.At first I get e blackscreen and it crashes.Then it starts up and inform me on latest news, and then chrashes.After this I start up again, and gets a black screen and t...

  • Regular
  • This morning after I updated Spotify on my Samsung S5, the app crashes on startup. At first I get e blackscreen and it crashes. Then it starts up and inform me on latest news, and then chrashes. A...
  • Chris_Cornell
  • Gig Goer
  • 395 Views
  • 1 replies
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  • 395 Views
  • 1 replies
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Redownloading music

I have a Samsung galaxy s5 with Spotify premium.For some reason every now and then I have to redownload my music and it's very annoying.I'm not sure if this is related to updates but is there a setting a need to tweak so this doesn't happen?

  • Newbie
  • I have a Samsung galaxy s5 with Spotify premium. For some reason every now and then I have to redownload my music and it's very annoying. I'm not sure if this is related to updates but is there a s...
  • 116 Views
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  • 116 Views
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Solved!! Spotify running slowly on HTC One M7

Hi. When launching the app, it usually freezes for ~a minute, and then continues to respond slowly for a short while after, noteably when clicking on a side menu item for the first time, and playing a track for the first time. Is anyone else having t...

  • Visitor
  • Hi.   When launching the app, it usually freezes for ~a minute, and then continues to respond slowly for a short while after, noteably when clicking on a side menu item for the first time, and...
  • user-removed
  • Not applicable
  • 359 Views
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  • 359 Views
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Set default playlist

I have 4 playlists and prefer a particular one to auto-play whenever I access Spotify either on a device or in the car but that's not the case. It seems that the playlist that starts up is random. Is there a way to set a default playlist?

  • Casual Listener
  • I have 4 playlists and prefer a particular one to auto-play whenever I access Spotify either on a device or in the car but that's not the case.  It seems that the playlist that starts up is rand...
  • 674 Views
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  • 5 likes
  • 674 Views
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  • 5 likes

Spotify black screen at startup and exits

I have installed spotify for the 1st time on my samsung galaxy s5 and amdroid version 5.0. Signed up with my email (did not get any conf.email). Tried to start but only black screen and exits. I guess I gotta go back to youtube listening :(.

  • Newbie
  • I have installed spotify for the 1st time on my samsung galaxy s5 and amdroid version 5.0. Signed up with my email (did not get any conf.email). Tried to start but only black screen and exits. I gues...
  • Geonerd
  • Regular
  • 488 Views
  • 4 replies
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  • Crash
    startup
  • 488 Views
  • 4 replies
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Call center for spotify

Spotify NEEDS a phone line for tech support. The android app is mortally frustrating. I have to download 22 Gigs of music every day because there are no solutions to a simple problem and the forums are answered by equally disgruntled premium users. A...

  • Regular
  • Spotify NEEDS a phone line for tech support. The android app is mortally frustrating. I have to download 22 Gigs of music every day because there are no solutions to a simple problem&n...
  • Lelele
  • Newbie
  • 2331 Views
  • 5 replies
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  • 2331 Views
  • 5 replies
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Spotify Should Create New Connection On Transition to Wifi

Was just hit with 2GB data overage. Was streaming music on 4G, set a playlist to offline mode, was warned that it wouldn't download unless I enabled mobile data. I turned wifi on, the download started, but the route was already built route, through t...

  • Newbie
  • Was just hit with 2GB data overage.   Was streaming music on 4G, set a playlist to offline mode, was warned that it wouldn't download unless I enabled mobile data. I turned wifi on, the downlo...
  • 141 Views
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  • 141 Views
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error 110

i´m a premium member. I cant install Spotify on my Android phone. The error message is code 110

  • Newbie
  • i´m a premium member. I cant install Spotify on my Android phone. The error message is code 110
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  • 211 Views
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Re: Playlist FAQ - Your Questions Answered

Spotify werkt bij mij niet meer na de laatste update. Ik heb de s4 mini 4.4.2. Als ik spotify open is het scherm zwart en zegt het: “spotify is gestopt”. Wat moet ik doen? Ik ben enorm verslaafd aan muziek en heb een betaald abbo op spotify.

  • Newbie
  • Spotify werkt bij mij niet meer na de laatste update. Ik heb de s4 mini 4.4.2. Als ik spotify open is het scherm zwart en zegt het: “spotify is gestopt”. Wat moet ik doen? Ik ben enorm verslaafd aan ...
  • kathymizuno
  • Casual Listener
  • 816 Views
  • 1 replies
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  • 816 Views
  • 1 replies
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Disappearing and changing music

Hi. I understand that when songs are removed from Spotify's library, Spotify automatically removes them from your saved music list, or tries to find an alternative. But is there a way of getting a list of all the music you have saved in the version y...

  • Casual Listener
  • Hi. I understand that when songs are removed from Spotify's library, Spotify automatically removes them from your saved music list, or tries to find an alternative. But is there a way of getting a li...
  • 135 Views
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  • 135 Views
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No me sale ecualizador en android Kit-kat

Tengo spotify premium y no me sale ninguna de las funciones de efectos de sonido

  • Newbie
  • Tengo spotify premium y no me sale ninguna de las funciones de efectos de sonido
  • 428 Views
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  • 428 Views
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Samsung Galaxy Note 4 - Music Plays during phone call

When I am playing music and gets a phone call, music does not stop. This makes it hard to hear what the other person i saying.Is there a way to fix this?

  • Newbie
  • When I am playing music and gets a phone call, music does not stop. This makes it hard to hear what the other person i saying. Is there a way to fix this?
  • 226 Views
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  • 226 Views
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Radio doesnt work

Hi,My radiostations doesnt work. A message occur explaining that the station doesnt work at the moment, that it cant load/buffer and that I should try again later. This message occur whatever station I chose whenever I chose it. Ive tried to reinstal...

  • Newbie
  • Hi, My radiostations doesnt work. A message occur explaining that the station doesnt work at the moment, that it cant load/buffer and that I should try again later. This message occur whatever stati...
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  • Radio Stations
  • 296 Views
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can't receive calls

I just recently changed my phone from a Samsung s4 to a Samsung s6. I've already had spotify premium in the past and never had this problem. For the first time today I was listening to spotify on my new phone. People were telling me that they couldn'...

  • Newbie
  • I just recently changed my phone from a Samsung s4 to a Samsung s6. I've already had spotify premium in the past and never had this problem. For the first time today I was listening to spotify on my ...
  • 243 Views
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  • 243 Views
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Solved!! Strange offline storage problems

Hello, I've have just installed Spotify on my Xperia Z3 Compact that got an 64 GB external SD card. At first Spotify started to save all the offline music to my SD card but after Spotify was paused or crashed once it suddenly started downloading to t...

  • Regular
  • Hello,   I've have just installed Spotify on my Xperia Z3 Compact that got an 64 GB external SD card. At first Spotify started to save all the offline music to my SD card but after Spotify...
  • jorbazz
  • Regular
  • 3488 Views
  • 6 replies
  • 0 likes
  • Android 4.4.4
    Crash
    offline
    offline music
    sync
    sync problems
  • 3488 Views
  • 6 replies
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