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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196204 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196204 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538009 Views

78 replies

3 likes

  • 538009 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444128 Views

565 replies

37 likes

Account
Free
  • 444128 Views
  • 565 replies
  • 37 likes

why did my premium stop

Hi i was wondering why my Spotify trial stopped i had 3 months for £0.99 which i believe i ordered on the 24th of May or near that date but today it says im no longer with premium what happened?

Casual Listener

Hi i was wondering why my Spotify trial stopped i had 3 months for £0.99 which i believe i ordered on the 24th of May or near that date but today it says im no longer with premium what happened?

eye_brawl

Casual Listener

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Samsung Gear S

I have the Gear S, did you will develop this app for it??

Newbie

I have the Gear S, did you will develop this app for it??

fenders

Casual Listener

2374 Views

5 replies

6 likes

  • 2374 Views
  • 5 replies
  • 6 likes

auto playing next song, but no soung

reboot my phone/log out my spotify accoumt/uninstall spotify with clean rest data/ not work, problem still exist,in fact, i am not the only one have this issue, one troubleshooting isto download the old version spotify (2015 version)and must not upda...

Newbie

reboot my phone/ log out my spotify accoumt/ uninstall spotify with clean rest data/   not work, problem still exist, in fact, i am not the only one have this issue,  one trouble...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Solved!! Reached download limit, removed songs, but still getting message that I reached limit...,

Hi, I reached the download limit (3333 songs), and I received a message to remove songs if I want to download more. I did this, but Im still getting a message that I reached limit... Anyone else had the same problem? How did you fix this?

Casual Listener

Hi, I reached the download limit (3333 songs), and I received a message to remove songs if I want to download more. I did this, but Im still getting a message that I reached limit...   An...

timothywildman

Casual Listener

4277 Views

4 replies

0 likes

  • 4277 Views
  • 4 replies
  • 0 likes

How can I create a live playlist?

I believe there are enough good music in the world, that we don’t "need" to listen to a track twice!That being said, my question is: How can I create a live playlist, or setup my Spotify in a way that I can listen to new music every time?*I don’t lik...

Newbie

I believe there are enough good music in the world, that we don’t "need" to listen to a track twice! That being said, my question is: How can I create a live playlist, or setup my Spotify in a way t...

1129 Views

0 replies

0 likes

  • 1129 Views
  • 0 replies
  • 0 likes

Spotify deletes everything upon reboot of the device.

Hello world,Every time I restart my Oneplus X, Spotify deletes all local content and checks off the offline setting for all my playlists. Anyone have a clue what to do in rider to prevent this from happening?Every now and then it logs me out as well,...

Newbie

Hello world, Every time I restart my Oneplus X, Spotify deletes all local content and checks off the offline setting for all my playlists. Anyone have a clue what to do in rider to prevent this fr...

Autotime

Roadie

1779 Views

4 replies

0 likes

Android 5.1.1
Bug Playlist
local files
  • 1779 Views
  • 4 replies
  • 0 likes

Spotify Logo has gray rings around it

Ever since I upgraded to Samsung S7 Edge, my app occasionally has gray rings around the logo on my homescreen. I have tried turning every setting on and off and nothing seems to trigger it. I'll restart my phone and sometimes the rings are there and ...

Casual Listener

Ever since I upgraded to Samsung S7 Edge, my app occasionally has gray rings around the logo on my homescreen. I have tried turning every setting on and off and nothing seems to trigger it. I'll rest...

Titolikesmusic

Casual Listener

1875 Views

5 replies

0 likes

gray
rings
Samsung s7 edge
  • 1875 Views
  • 5 replies
  • 0 likes

Solved!! Popup current playing song

Hi, When using Spotify on my laptop a pupup apears on my Android phone.The popup shows the current playing song choosen on my laptop.Question is, how can I disable the popup on my Android phone if I dont want this notification to apear on my phone ?I...

Casual Listener

Hi,   When using Spotify on my laptop a pupup apears on my Android phone. The popup shows the current playing song choosen on my laptop. Question is, how can I disable the popup on my Androi...

nielsen0105

Casual Listener

3921 Views

4 replies

0 likes

  • 3921 Views
  • 4 replies
  • 0 likes

Samsung S4

Cant play music

Regular

Cant play music

Nico

Community Legend

494 Views

1 replies

0 likes

Trouble with playing
  • 494 Views
  • 1 replies
  • 0 likes

Old, incorrect email

I opened my first Spotify account on an old phone with an old email that I no longer can get into. It is connected with my current Facebook account. I have tried thousands of ways to get into the old email but it is impossible. I stupidly signed up f...

Visitor

I opened my first Spotify account on an old phone with an old email that I no longer can get into. It is connected with my current Facebook account. I have tried thousands of ways to get into the old...

osornios

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Problems in Galaxy S7 Edge Android APP with memory micro sd 128 GB

HelloI have a Galaxy S7 EDGE, with a micro SD 128GB If the app tell you who has downloaded the music in micro SD, restarting the phone, the user asks me and password, I select the internal memory and erases all music I downloaded. HolaTengo un Galaxy...

Casual Listener

Hello I have a Galaxy S7 EDGE, with a micro SD 128GB If the app tell you who has downloaded the music in micro SD, restarting the phone, the user asks me and password, I select the internal memory a...

Prduck

Casual Listener

716 Views

2 replies

0 likes

  • 716 Views
  • 2 replies
  • 0 likes

Random songs on recently played, random device trys to connect

I logged on to find random songs on my recently played list, my playlist gone, new ones in their place. Also a unknown device a Samsung s5 tries to connect as an account device.

Casual Listener

I logged on to find random songs on my recently played list, my playlist gone, new ones in their place. Also a unknown device a Samsung s5 tries to connect as an account device.

Joe

Community Legend

839 Views

2 replies

0 likes

  • 839 Views
  • 2 replies
  • 0 likes

Playlists wont load

I recently made some new playlists and after spotify 'forgot' most of my songs (couldnt play any song i downloaded,needed to go online and redownload most of them) 6 of my playlist wont load. It says "loading" and "0 songs" although there are about 2...

Newbie

I recently made some new playlists and after spotify 'forgot' most of my songs (couldnt play any song i downloaded,needed to go online and redownload most of them) 6 of my playlist wont load. It says...

541 Views

0 replies

0 likes

  • 541 Views
  • 0 replies
  • 0 likes

Automatically downloading

Hello, on Android when I launch Spotify it automatically downloads the songs on my device, even though I only made avaliable online two playlist, but apparently il is downloading everything without asking... (on Wifi) and I just don't know how to sto...

Newbie

Hello, on Android when I launch Spotify it automatically downloads the songs on my device, even though I only made avaliable online two playlist, but apparently il is downloading everything without a...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Playlist radio

Let me preface this message that I currently have a premium membership 7 day trial and prefer to listen to music in a radio setting vs playlists.... So I created a playlist with 350+ songs from different sub-genres of EDM and then clicked on playlist...

Casual Listener

Let me preface this message that I currently have a premium membership 7 day trial and prefer to listen to music in a radio setting vs playlists.... So I created a playlist with 350+ songs from ...

sayhellotoNessa

Regular

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Offline devices

How do I add offline devices

Newbie

How do I add offline devices

sayhellotoNessa

Regular

621 Views

1 replies

0 likes

Offline Devices
  • 621 Views
  • 1 replies
  • 0 likes

Spotify will not play on Mobile or WIFi

Spotify has suddenly stopped working on my phone. I have an HTC Desire 520 that I bought less than a month ago. It was working fine last week.I have uninstalled, reinstalled, cleared the cache and my playlists are still grayed out, and now Spotify is...

Casual Listener

Spotify has suddenly stopped working on my phone. I have an HTC Desire 520 that I bought less than a month ago. It was working fine last week. I have uninstalled, reinstalled, cleared the cache an...

soopremebeing

Casual Listener

740 Views

3 replies

0 likes

  • 740 Views
  • 3 replies
  • 0 likes

How Do I Get Spotify To Play In My Car Through Bluetooth?

I have a 2011 Chevy Cruze that is paired to my phone. I can make and receive calls just fine, but I can't figure out how to play my Spotify without having to plug the cable into my phone and listening to it that way. Is it my car or the app that's no...

Newbie

I have a 2011 Chevy Cruze that is paired to my phone. I can make and receive calls just fine, but I can't figure out how to play my Spotify without having to plug the cable into my phone and listenin...

Joe

Community Legend

4146 Views

1 replies

0 likes

  • 4146 Views
  • 1 replies
  • 0 likes

still cant get my premium suscription

I paid for the premium suscription, but Im still on the free mode. First, I closed the app and entered again, and still on free mode. Then I totally erased the app and downloaded again... but still on free mode..... what else can I do???

Newbie

I paid for the premium suscription, but Im still on the free mode. First, I closed the app and entered again, and still on free mode. Then I totally erased the app and downloaded again... but still o...

579 Views

0 replies

0 likes

  • 579 Views
  • 0 replies
  • 0 likes

Playback Glitch (Only one genre plays from my multi genre playlist)

For some reason when I use Spotify on my S6 Edge to control playback of Spotify on my PC, Spotify will only play country music from my playlist. My playlist consists of over 2000 songs and only half of them are country. When I try to re-shuffle on my...

Newbie

For some reason when I use Spotify on my S6 Edge to control playback of Spotify on my PC, Spotify will only play country music from my playlist. My playlist consists of over 2000 songs and only half ...

rastinmajera

Newbie

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes