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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6778 Views

0 replies

7 likes

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Recalculate adapt sound.

Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on other post reinstalling or clearing cache doesn't work...

Newbie

Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on oth...

Daniel

Community Legend

1284 Views

1 replies

0 likes

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Can't untick one song repeat

Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help

Newbie

Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help

Daniel

Community Legend

1876 Views

1 replies

0 likes

  • 1876 Views
  • 1 replies
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Added songs on Android doesnt match Desktop

While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues. However when I look at my desktop it does not register that a new song has been added to Songs. How can I fix this?

Newbie

While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues.   However when I look at my desktop it does not register that a new song has been added...

Daniel

Community Legend

323 Views

1 replies

0 likes

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Solved!! can log in on the website but not on app

after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it

Casual Listener

after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it

Daniel

Community Legend

661 Views

2 replies

0 likes

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Very very bad Help center!

I think you are guess yourself perfect! next time create a base for customer service! We paying the money, not else! I can't find any customer service on your platform. The problem is your some albums are very bad and has errors! how to report them? ...

Newbie

I think you are guess yourself perfect! next time create a base for customer service! We paying the money, not else! I can't find any customer service on your platform.   The problem is your s...

navaira

Roadie

840 Views

10 replies

0 likes

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  • 10 replies
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Can't delete music and taking Up to much storage

There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account and trying to combine the 2 so that might help with ...

Newbie

There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account a...

Daniel

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
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Radio vs Station

What is the difference between Radio and Stations?

Gig Goer

What is the difference between Radio and Stations?

Daniel

Community Legend

1139 Views

1 replies

1 likes

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Problem with deleting Albums

Hi,I recently upgraded to premium and downloaded a few albums on my phone to play them in offline mode.Now I deleted some albums but the memory on my phone has still the same size?I checked in app if I just removed the albums from the list but they d...

Casual Listener

Hi, I recently upgraded to premium and downloaded a few albums on my phone to play them in offline mode. Now I deleted some albums but the memory on my phone has still the same size? I checked in ...

Daniel

Community Legend

451 Views

4 replies

0 likes

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  • 4 replies
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Spotify and google now

Does google now shows spotify's cards? My moto g 2 don't have spotify's push notifications. I just got emails from it. Help?!

Newbie

Does google now shows spotify's cards? My moto g 2 don't have spotify's push notifications. I just got emails from it. Help?!

Samuel7

Roadie

777 Views

1 replies

2 likes

  • 777 Views
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Dead air when using shuffle. Track plays, no sound.

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it will play the first track, then it goes to the next o...

Casual Listener

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it wi...

boxiousmaximus

Casual Listener

447 Views

1 replies

0 likes

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Remove Album Cover on Lockscreen

Hello, when Spotify is running the background on the lockscreen changes automatically to the album cover of the song. Sometimes it doesn't even change back to the system background when the app is closed. I don't like that feature. I want to see my b...

Newbie

Hello,   when Spotify is running the background on the lockscreen changes automatically to the album cover of the song. Sometimes it doesn't even change back to the system background when the ...

ThePiKid

Casual Listener

1871 Views

2 replies

0 likes

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Ghost spotify

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts blaring out the last song I listened to from the be...

Newbie

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts ...

Bittencourt

Spotify Star

642 Views

1 replies

0 likes

bug report
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Spotify Fresh Finds Playlist: Where did it go?

Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed the Fresh Finds playlist is nowhere to be found on S...

Roadie

Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed t...

Beltane575xx

Roadie

420 Views

1 replies

0 likes

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Solved!! Keep getting "Upgrade now!" message when I hit shuffle

I've been using spotify free on android since August and I've been using it on my laptop since for years. Never had any problems with either. This morning I went to use it on mobile and when I hit shuffle play, like I always do, a message popped up s...

Casual Listener

I've been using spotify free on android since August and I've been using it on my laptop since for years. Never had any problems with either. This morning I went to use it on mobile and when I hit sh...

kute102fm

Casual Listener

2186 Views

4 replies

0 likes

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no volume control on spotify premium 4.70.878 on Cube GT65 android tablet ? can anyone help please

I have a Cube GT65 9.7 talk 3G and there is no volume cotrol anywhere - can anyone help please ? Spotify Premium version 4.70.878 - it is not where it used to be next to the track or at the bottom of the home screen etc

Newbie

I have a Cube GT65 9.7 talk 3G and there is no volume cotrol anywhere - can anyone help please ? Spotify Premium version 4.70.878 - it is not where it used to be next to the track or at the bottom of...

Daniel

Community Legend

295 Views

1 replies

0 likes

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Solved!! green rectangle by songs on playlist

i have an rca 7 voyager tablet. on my playlist sometimes a green rectangle appears by the songs and it moves the songs around. when this happens i can't move the song to a different playlist. my questions are what is this, how did i get it on there a...

Newbie

i have an rca 7 voyager tablet.  on my playlist sometimes a green rectangle appears by the songs and it moves the songs around. when this happens i can't move the song to a different playlist. &...

Daniel

Community Legend

1484 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

problemas de streaming

quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?

Newbie

quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?

fuentesalexande

Newbie

412 Views

1 replies

0 likes

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How to get local files to play on phone

Hey guys, I once had my local files on my phone and was able to play them. Recently they became grayed out and I am unable to play them on my phone anymore. I've unistalled and re-installed the app on my phone and also taken songs out and re-added th...

Newbie

Hey guys, I once had my local files on my phone and was able to play them.  Recently they became grayed out and I am unable to play them on my phone anymore.  I've unistalled and re-install...

MrGlenn

Gig Goer

431 Views

1 replies

0 likes

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Spotify problems on android

Hi, I have Spotify premium account. I am using it on Samsung Galaxy S4 and Note 10.1 2014. Month ago, I got problem with spotify on phone. I have music on SD card for offline listen, but spotify doesnt see it. So, i restart the phone, it doesnt help....

Visitor

Hi,  I have Spotify premium account. I am using it on Samsung Galaxy S4 and Note 10.1 2014.   Month ago, I got problem with spotify on phone. I have music on SD card for offline listen, b...

333 Views

0 replies

0 likes

  • 333 Views
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Blueooth audio heavily stuttering during playback

When listening to spotify through bluetooth in my car the audio stutters heavily.  Sometimes the the song name/artist will also flash on the screen.  The stuttering occurs when I am using the mobile network with good signal, wifi with good signal, an...

Casual Listener

When listening to spotify through bluetooth in my car the audio stutters heavily.  Sometimes the the song name/artist will also flash on the screen.  The stuttering occurs when I am...

jgkolt

Casual Listener

8417 Views

8 replies

2 likes

Android
bluetooth
Chevy Volt
google
Nexus 6p
pixel
skipping
stuttering
  • 8417 Views
  • 8 replies
  • 2 likes