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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196218 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196218 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538030 Views

78 replies

3 likes

  • 538030 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

jeetchanchawat

Casual Listener

444171 Views

566 replies

37 likes

Account
Free
  • 444171 Views
  • 566 replies
  • 37 likes

not recieving what I pay for

about a day or two I purchase the promotion of 3 months for .99 . I was excited to listen to music without adds, but when I when to see if my account was active to the promotion everything was still the same . I cant listen to the music I choose . th...

Casual Listener

about a day or two I purchase the promotion of 3 months for .99 . I was excited to listen to music without adds, but when I when to see if my account was active to the promotion everything was still ...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Automatically shuts down Spotify after +/-3 tracks

No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks.I tried to reinstall but nothing works...some ideas anyone?Cheerz,B.

Newbie

No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks. I tried to reinstall but nothing works...some ideas anyone? Cheerz, B.

Sarah_gregan

Newbie

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
  • 0 likes

the music dissepears from offlinemode

why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull to have premium if the music dissepears from offlin...

Newbie

why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull ...

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

premium

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

Newbie

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

Joe

Community Legend

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Stop reuploading existing tracks to spotify playlists

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which songs in a playlist are new. In other words somethin...

Music Fan

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which s...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Lost access

I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists. What do I do.

Newbie

I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists.  What do I do.

Bittencourt

Spotify Star

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

paid .99$ twice still doesn't allow me to use premium!?!?! help

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I thought ok maybe it didn't charge me since it said I c...

Newbie

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I tho...

osornios

Spotify Star

508 Views

1 replies

0 likes

premium fail help
  • 508 Views
  • 1 replies
  • 0 likes

ManuelaTeodoro

Recebi um e-mail de falha no pagamento da mensalidade spotify.Efetuei o pagamento.Na minha fatura o valor veio duplicado. Gostaria de uma resolução.

Casual Listener

Recebi um e-mail de falha no pagamento da mensalidade spotify. Efetuei o pagamento. Na minha fatura o valor veio duplicado. Gostaria de uma resolução.

Bittencourt

Spotify Star

649 Views

3 replies

0 likes

  • 649 Views
  • 3 replies
  • 0 likes

Automatic payment

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo account so transfer automatic payments to hit the co...

Newbie

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo a...

MattSuda

Spotify Star

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Spotify logs me out and deletes downloaded songs

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it back to the area it was, it says there's an error....

Casual Listener

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it...

418 Views

0 replies

0 likes

  • 418 Views
  • 0 replies
  • 0 likes

Sonos and Android Issue - Spotify has been paused because account is used somewhere else

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. Additionally, if I'm playing music on my phone and ...

Casual Listener

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. ...

Speedhacks

Casual Listener

645 Views

2 replies

0 likes

  • 645 Views
  • 2 replies
  • 0 likes

ArtWork not showing on lock screen

Hello all,I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Samsung a5 2016. I looked up for a solution but couldnt fi...

Newbie

Hello all, I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Sam...

546 Views

0 replies

0 likes

  • 546 Views
  • 0 replies
  • 0 likes

The song "Blessings" from Chance's new album: Coloring Book

My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tracks. Is this a bug with spotify or just my phone???...

Newbie

My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tra...

adamantwinds

Casual Listener

723 Views

1 replies

2 likes

  • 723 Views
  • 1 replies
  • 2 likes

Can't open Podcast-Link

Hi, I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0 It's a Samsung Galaxy S3 mini. The Spotify-App is installed and updatet, but the link won't open. I also don't have a "shows"...

Casual Listener

Hi,   I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0   It's a Samsung Galaxy S3 mini. The Spotify-App is instal...

valymar

Casual Listener

4830 Views

12 replies

1 likes

  • 4830 Views
  • 12 replies
  • 1 likes

grabbing music from the radio

hi, i am trying to find in spotify how to grab a song that i hear on the radio and add the song to my playlist, any help much appreciated.

Newbie

hi,   i am trying to find in spotify how to grab a song that i hear on the radio and add the song to my playlist, any help much appreciated.  

user-removed

Not applicable

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

My radio stations won't show up!

Hey, my stations on my phone won't show up but they will on the desktop app and the web player.On the phone when I go to "My Music">"Stations" it never loads, and when I go to "Radio" it only shows recently played stations and not the suggestions or ...

Visitor

 Hey, my stations on my phone won't show up but they will on the desktop app and the web player. On the phone when I go to "My Music">"Stations" it never loads, and when I go to "Radio"...

Bittencourt

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Radio based on Artist or Album plays the same songs over and over

If I select an artist or an album and start a radio a number of tracks are shown for that station, it states that more songs will be added as it goes along but it doesn't, it just loops the same songs over & over. I've tried on different albums and a...

Regular

If I select an artist or an album and start a radio a number of tracks are shown for that station, it states that more songs will be added as it goes along but it doesn't, it just loops the same song...

707 Views

0 replies

2 likes

Radio
repeat
  • 707 Views
  • 0 replies
  • 2 likes

[Android][Other] Solution of the Nexus 5 Problemes with the sound quality.

Hello,I wish that I with my Nexus 5 (with Andorid 6) can listen the music without these scratch sound when the equalizer is turned on.Thank you very much.

Newbie

Hello, I wish that I with my Nexus 5 (with Andorid 6) can listen the music without these scratch sound when the equalizer is turned on. Thank you very much.

392 Views

0 replies

0 likes

Android
Other
  • 392 Views
  • 0 replies
  • 0 likes

Solved!! Lock screen widget and controls not working on Huawei Ascend Mate 7

After the device has been locked the widget does not skip forward/backwards. Also pressing "Pause" stops the playback and it is no longer possible to start it again without unlocking the device. Any ideas how to get this solved?

Regular

After the device has been locked the widget does not skip forward/backwards. Also pressing "Pause" stops the playback and it is no longer possible to start it again without unlocking the device. &n...

Feelgood79

Newbie

51876 Views

27 replies

1 likes

  • 51876 Views
  • 27 replies
  • 1 likes

How do you remove artists from "your library > artists"?

Hi, I've searched already for an answer but all I could find were people advising to either remove songs or albums from their library and to make sure your not following the artist to remove them but this isnt my problem. How do you remove artists fr...

Casual Listener

Hi,   I've searched already for an answer but all I could find were people advising to either remove songs or albums from their library and to make sure your not following the artist to remove...

Bittencourt

Spotify Star

2333 Views

3 replies

0 likes

  • 2333 Views
  • 3 replies
  • 0 likes