Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4113 Views

0 replies

6 likes

  • 4113 Views
  • 0 replies
  • 6 likes

Radio Stations stop after 15-20 songs

Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the radio stations became a playlist instead of an actual radio...

Casual Listener

Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the rad...

Halamantariel

Casual Listener

813 Views

5 replies

0 likes

  • 813 Views
  • 5 replies
  • 0 likes

Help- Preminum user unable to listen to music offline

I have a LG tablet and a Preminum subscriber. I have downloaded music but I am unable to listen to songs offline. Please help. Thanks!

Newbie

I have a LG tablet and a Preminum subscriber. I have downloaded music but I am unable to listen to songs offline. Please help.   Thanks!

osornios

Spotify Star

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Podcast Tab not showing and not able to subscribe to podcasts

Hi @everyone, I have the following problem:I want to subscribe to a podcast (Fest & Flauschig by Olli Schulz and Jan Böhmermann) but it is not possible for me. I have an Android phone (Samsung Galaxy S3 Mini), I got Spotify Free, I live in Germany (a...

Newbie

Hi @everyone,   I have the following problem: I want to subscribe to a podcast (Fest & Flauschig by Olli Schulz and Jan Böhmermann) but it is not possible for me.   I have an Andro...

725 Views

0 replies

0 likes

  • 725 Views
  • 0 replies
  • 0 likes

Music shuffling with in shuffle play

When I'm listening to an album instead of it going to the next song it skips around, without me being in shuffle play. How can i get this to stop and just go to the next song? I am a premium user

Newbie

When I'm listening to an album instead of it going to the next song it skips around, without me being in shuffle play. How can i get this to stop and just go to the next song? I am a premium user

766 Views

0 replies

0 likes

  • 766 Views
  • 0 replies
  • 0 likes

Android TV app, no 2.1 sound and bad controlling

Hi' I have noticed there is no sub when using the app for Android TV.On my receiver, it just says 2.0, not 2.1 as it should. Every other app works as it should with this. And the control. To get out of the app, I have to push home button. That is no ...

Music Fan

Hi'   I have noticed there is no sub when using the app for Android TV. On my receiver, it just says 2.0, not 2.1 as it should. Every other app works as it should with this.   And the ...

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

Cannot download songs on SD card despite having three Android devices

Hello, for some reason it was suddenly not possible anymore to download songs on my Android phone. The error message always bothers that I ought to have more than three devices with that phone - I never had any problems downloading and neither added ...

Regular

Hello,   for some reason it was suddenly not possible anymore to download songs on my Android phone. The error message always bothers that I ought to have more than three devices with that pho...

Brehliant

Regular

474 Views

2 replies

0 likes

  • 474 Views
  • 2 replies
  • 0 likes

Not avalible in my country

Hi so I've had Spotify before on my last phone but now with my new phone its not allowing me to download it and I saying its not available in my country, this can't be the problem because I live in the channel islands and my sister with the same phon...

Visitor

Hi so I've had Spotify before on my last phone but now with my new phone its not allowing me to download it and I saying its not available in my country, this can't be the problem because I live in t...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Skip back option in widget and notification grayed out.

The skip back option in widget and notification has been grayed out and not allowing me to select it. Only while in the actual app it's lit up.

Regular

The skip back option in widget and notification has been grayed out and not allowing me to select it. Only while in the actual app it's lit up.

charlesdotero

Regular

797 Views

4 replies

0 likes

  • 797 Views
  • 4 replies
  • 0 likes

Solved!! New album won't play

Teens of denial by car seat headrest just came out but when I click on any song in the album, it appears on the bottom of the screen then promptly disappears. It may have been uploaded incorrectly. Not sure but I really want to hear it

Casual Listener

Teens of denial by car seat headrest just came out but when I click on any song in the album, it appears on the bottom of the screen then promptly disappears. It may have been uploaded incorrectly. N...

rionmora

Casual Listener

761 Views

2 replies

0 likes

Album Unavailable
  • 761 Views
  • 2 replies
  • 0 likes

Shared playlist, notifications

I have active notifications (shared playlists), but they will not load on my android. I have the green dot saying that they are there but they never appear. I have tried logging out, logging out and reinstalling, but they never appear. My other frien...

Newbie

I have active notifications (shared playlists), but they will not load on my android. I have the green dot saying that they are there but they never appear. I have tried logging out, logging out and ...

533 Views

0 replies

0 likes

Notifications
shared playlists
  • 533 Views
  • 0 replies
  • 0 likes

Sd card-too much memory

I have spotify on android 4.1.2,and sd card 8 GB kingston,class 10.When i go to android>data>com.spotify>files>spotify cashe>storageStorage folder now have a 300 mb and every time i listen some time it fills up.I think it will go to 7 GB. After some ...

Casual Listener

I have spotify on android 4.1.2,and sd card 8 GB kingston,class 10. When i go to android>data>com.spotify>files>spotify cashe>storage Storage folder now have a 300 mb and every time ...

igor_lavic

Casual Listener

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes

Playlist followers?

Where can i see in the app how many followers my playlist has?

Music Fan

Where can i see in the app how many followers my playlist has?

Jennie1

Music Fan

958 Views

6 replies

0 likes

  • 958 Views
  • 6 replies
  • 0 likes

Spotify CLOSES randomly when using other Apps

I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open it again and look for the song I was listening to. ...

Casual Listener

I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open ...

Mariliasc

Casual Listener

1642 Views

4 replies

0 likes

  • 1642 Views
  • 4 replies
  • 0 likes

Can not play music

Newbie

Daniel

Community Legend

924 Views

2 replies

0 likes

  • 924 Views
  • 2 replies
  • 0 likes

different libraries

It seems I got a really rare problem, I haven't found anything about it yet. Although it may seem impossible, but I have some tracks on my smartphone that aren't on spotify. Is it possible to still get them in my offline spotify playlists?or the play...

Newbie

It seems I got a really rare problem, I haven't found anything about it yet.   Although it may seem impossible, but I have some tracks on my smartphone that aren't on spotify. 🙂 Is it possib...

Daniel

Community Legend

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Music wont play offline or automaticly continue

My premuim account will show that i can play the songs offline but when i dont have connection they wont play. Also, and just as irritating, the songs wont automaticly keep playing. I have to hit next song every time i want to listen to the next song...

Newbie

My premuim account will show that i can play the songs offline but when i dont have connection they wont play. Also, and just as irritating, the songs wont automaticly keep playing. I have to hit nex...

osornios

Spotify Star

546 Views

2 replies

0 likes

  • 546 Views
  • 2 replies
  • 0 likes

error en subcripcion

ayuda quiero pagar y me marca el siguiente errorayuda me marca error

Newbie

ayuda quiero pagar y me marca el siguiente error ayuda me marca error

osornios

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Family Plan

My husband and I are having issues with our family plan. He cannot and I cannot play music at the sametime on different devices. Plz help!

Newbie

My husband and I are having issues with our family plan. He cannot and I cannot play music at the sametime on different devices. Plz help!

osornios

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Buttons

As i try to use the add to up next option while listening to my music my finger hits the actual song and changes my music. Is there a way to change the button size or can it be changed for everyones benefit?

Newbie

As i try to use the add to up next option while listening to my music my finger hits the actual song and changes my music. Is there a way to change the button size or can it be changed for everyones ...

osornios

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Premium

I took a 7 days trial on my android smartphone. After that I also took an upgrade to Spotify Premium on my Mac.Will the seven day trial stop automaticaly or do I have to pay for both devices ?Thanks for your early reply Best regards, F.J. MankorAmste...

Newbie

I took a 7 days trial on my android smartphone. After that I also took an upgrade to Spotify Premium on my Mac. Will the seven day trial stop automaticaly or do I have to pay for both devices ? Tha...

lukebotham1

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes