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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

203461 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 203461 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

548639 Views

78 replies

3 likes

  • 548639 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

456102 Views

571 replies

38 likes

Account
Free
  • 456102 Views
  • 571 replies
  • 38 likes

premium

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

Newbie

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

Joe

Community Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Stop reuploading existing tracks to spotify playlists

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which songs in a playlist are new. In other words somethin...

Music Fan

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which s...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Lost access

I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists. What do I do.

Newbie

I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists.  What do I do.

Bittencourt

Spotify Star

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

paid .99$ twice still doesn't allow me to use premium!?!?! help

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I thought ok maybe it didn't charge me since it said I c...

Newbie

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I tho...

osornios

Spotify Star

524 Views

1 replies

0 likes

premium fail help
  • 524 Views
  • 1 replies
  • 0 likes

ManuelaTeodoro

Recebi um e-mail de falha no pagamento da mensalidade spotify.Efetuei o pagamento.Na minha fatura o valor veio duplicado. Gostaria de uma resolução.

Casual Listener

Recebi um e-mail de falha no pagamento da mensalidade spotify. Efetuei o pagamento. Na minha fatura o valor veio duplicado. Gostaria de uma resolução.

Bittencourt

Spotify Star

690 Views

3 replies

0 likes

  • 690 Views
  • 3 replies
  • 0 likes

Automatic payment

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo account so transfer automatic payments to hit the co...

Newbie

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo a...

MattSuda

Spotify Star

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
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Spotify logs me out and deletes downloaded songs

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it back to the area it was, it says there's an error....

Casual Listener

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it...

442 Views

0 replies

0 likes

  • 442 Views
  • 0 replies
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Sonos and Android Issue - Spotify has been paused because account is used somewhere else

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. Additionally, if I'm playing music on my phone and ...

Casual Listener

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. ...

Speedhacks

Casual Listener

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
  • 0 likes

ArtWork not showing on lock screen

Hello all,I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Samsung a5 2016. I looked up for a solution but couldnt fi...

Newbie

Hello all, I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Sam...

565 Views

0 replies

0 likes

  • 565 Views
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The song "Blessings" from Chance's new album: Coloring Book

My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tracks. Is this a bug with spotify or just my phone???...

Newbie

My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tra...

adamantwinds

Casual Listener

750 Views

1 replies

2 likes

  • 750 Views
  • 1 replies
  • 2 likes

Can't open Podcast-Link

Hi, I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0 It's a Samsung Galaxy S3 mini. The Spotify-App is installed and updatet, but the link won't open. I also don't have a "shows"...

Casual Listener

Hi,   I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0   It's a Samsung Galaxy S3 mini. The Spotify-App is instal...

valymar

Casual Listener

4956 Views

12 replies

1 likes

  • 4956 Views
  • 12 replies
  • 1 likes

grabbing music from the radio

hi, i am trying to find in spotify how to grab a song that i hear on the radio and add the song to my playlist, any help much appreciated.

Newbie

hi,   i am trying to find in spotify how to grab a song that i hear on the radio and add the song to my playlist, any help much appreciated.  

user-removed

Not applicable

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

My radio stations won't show up!

Hey, my stations on my phone won't show up but they will on the desktop app and the web player.On the phone when I go to "My Music">"Stations" it never loads, and when I go to "Radio" it only shows recently played stations and not the suggestions or ...

Visitor

 Hey, my stations on my phone won't show up but they will on the desktop app and the web player. On the phone when I go to "My Music">"Stations" it never loads, and when I go to "Radio"...

Bittencourt

Spotify Star

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Radio based on Artist or Album plays the same songs over and over

If I select an artist or an album and start a radio a number of tracks are shown for that station, it states that more songs will be added as it goes along but it doesn't, it just loops the same songs over & over. I've tried on different albums and a...

Regular

If I select an artist or an album and start a radio a number of tracks are shown for that station, it states that more songs will be added as it goes along but it doesn't, it just loops the same song...

731 Views

0 replies

2 likes

Radio
repeat
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  • 0 replies
  • 2 likes

[Android][Other] Solution of the Nexus 5 Problemes with the sound quality.

Hello,I wish that I with my Nexus 5 (with Andorid 6) can listen the music without these scratch sound when the equalizer is turned on.Thank you very much.

Newbie

Hello, I wish that I with my Nexus 5 (with Andorid 6) can listen the music without these scratch sound when the equalizer is turned on. Thank you very much.

403 Views

0 replies

0 likes

Android
Other
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Solved!! Lock screen widget and controls not working on Huawei Ascend Mate 7

After the device has been locked the widget does not skip forward/backwards. Also pressing "Pause" stops the playback and it is no longer possible to start it again without unlocking the device. Any ideas how to get this solved?

Regular

After the device has been locked the widget does not skip forward/backwards. Also pressing "Pause" stops the playback and it is no longer possible to start it again without unlocking the device. &n...

Feelgood79

Newbie

52213 Views

27 replies

1 likes

  • 52213 Views
  • 27 replies
  • 1 likes

How do you remove artists from "your library > artists"?

Hi, I've searched already for an answer but all I could find were people advising to either remove songs or albums from their library and to make sure your not following the artist to remove them but this isnt my problem. How do you remove artists fr...

Casual Listener

Hi,   I've searched already for an answer but all I could find were people advising to either remove songs or albums from their library and to make sure your not following the artist to remove...

Bittencourt

Spotify Star

2375 Views

3 replies

0 likes

  • 2375 Views
  • 3 replies
  • 0 likes

Can't install Spotify for Android TV on nVidia Shield TV

I'm not able to install the Spotify for Android TV app on my Shield TV, it doesn't appear when I search for it in Google Play. Other unofficial apps appear, but not the official from Spotify.If I do a global search (from the Shield TV start screen), ...

Casual Listener

I'm not able to install the Spotify for Android TV app on my Shield TV, it doesn't appear when I search for it in Google Play. Other unofficial apps appear, but not the official from Spotify. If I...

1413 Views

0 replies

3 likes

  • 1413 Views
  • 0 replies
  • 3 likes

Not receiving what I pay for

Just now I payed for the 3 month of spotify for $0.99. I was charge twice. what sucks is that I still can't listen to the music I want to hear .

Casual Listener

Just now I payed for the 3 month of spotify for $0.99. I was charge twice. what sucks is that I still can't listen to the music I want to hear .

357 Views

0 replies

0 likes

  • 357 Views
  • 0 replies
  • 0 likes

Solved!! Changed from iphone to android now can't log in!

Please help! I purchased new sony xperia and installed spotify on my new phone. Now when trying to log in it tells me either username or password are incorrect.i am on premium and very frustrated.many thanks in advance

Newbie

Please help! I purchased new sony xperia and installed spotify on my new phone. Now when trying to log in it tells me either username or password are incorrect. i am on premium and very frustrated. ...

osornios

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes