Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210842 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561275 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463111 Views
575 replies
39 likes
Cant play music
Cant play music
Community Legend
525 Views
1 replies
0 likes
I opened my first Spotify account on an old phone with an old email that I no longer can get into. It is connected with my current Facebook account. I have tried thousands of ways to get into the old email but it is impossible. I stupidly signed up f...
I opened my first Spotify account on an old phone with an old email that I no longer can get into. It is connected with my current Facebook account. I have tried thousands of ways to get into the old...
Spotify Star
425 Views
1 replies
0 likes
HelloI have a Galaxy S7 EDGE, with a micro SD 128GB If the app tell you who has downloaded the music in micro SD, restarting the phone, the user asks me and password, I select the internal memory and erases all music I downloaded. HolaTengo un Galaxy...
Hello I have a Galaxy S7 EDGE, with a micro SD 128GB If the app tell you who has downloaded the music in micro SD, restarting the phone, the user asks me and password, I select the internal memory a...
Casual Listener
771 Views
2 replies
0 likes
I logged on to find random songs on my recently played list, my playlist gone, new ones in their place. Also a unknown device a Samsung s5 tries to connect as an account device.
I logged on to find random songs on my recently played list, my playlist gone, new ones in their place. Also a unknown device a Samsung s5 tries to connect as an account device.
Community Legend
894 Views
2 replies
0 likes
I recently made some new playlists and after spotify 'forgot' most of my songs (couldnt play any song i downloaded,needed to go online and redownload most of them) 6 of my playlist wont load. It says "loading" and "0 songs" although there are about 2...
I recently made some new playlists and after spotify 'forgot' most of my songs (couldnt play any song i downloaded,needed to go online and redownload most of them) 6 of my playlist wont load. It says...
566 Views
0 replies
0 likes
Hello, on Android when I launch Spotify it automatically downloads the songs on my device, even though I only made avaliable online two playlist, but apparently il is downloading everything without asking... (on Wifi) and I just don't know how to sto...
Hello, on Android when I launch Spotify it automatically downloads the songs on my device, even though I only made avaliable online two playlist, but apparently il is downloading everything without a...
419 Views
0 replies
0 likes
Let me preface this message that I currently have a premium membership 7 day trial and prefer to listen to music in a radio setting vs playlists.... So I created a playlist with 350+ songs from different sub-genres of EDM and then clicked on playlist...
Let me preface this message that I currently have a premium membership 7 day trial and prefer to listen to music in a radio setting vs playlists.... So I created a playlist with 350+ songs from ...
Regular
744 Views
1 replies
0 likes
How do I add offline devices
How do I add offline devices
Regular
659 Views
1 replies
0 likes
Spotify has suddenly stopped working on my phone. I have an HTC Desire 520 that I bought less than a month ago. It was working fine last week.I have uninstalled, reinstalled, cleared the cache and my playlists are still grayed out, and now Spotify is...
Spotify has suddenly stopped working on my phone. I have an HTC Desire 520 that I bought less than a month ago. It was working fine last week. I have uninstalled, reinstalled, cleared the cache an...
Casual Listener
797 Views
3 replies
0 likes
I have a 2011 Chevy Cruze that is paired to my phone. I can make and receive calls just fine, but I can't figure out how to play my Spotify without having to plug the cable into my phone and listening to it that way. Is it my car or the app that's no...
I have a 2011 Chevy Cruze that is paired to my phone. I can make and receive calls just fine, but I can't figure out how to play my Spotify without having to plug the cable into my phone and listenin...
Community Legend
4194 Views
1 replies
0 likes
I paid for the premium suscription, but Im still on the free mode. First, I closed the app and entered again, and still on free mode. Then I totally erased the app and downloaded again... but still on free mode..... what else can I do???
I paid for the premium suscription, but Im still on the free mode. First, I closed the app and entered again, and still on free mode. Then I totally erased the app and downloaded again... but still o...
594 Views
0 replies
0 likes
For some reason when I use Spotify on my S6 Edge to control playback of Spotify on my PC, Spotify will only play country music from my playlist. My playlist consists of over 2000 songs and only half of them are country. When I try to re-shuffle on my...
For some reason when I use Spotify on my S6 Edge to control playback of Spotify on my PC, Spotify will only play country music from my playlist. My playlist consists of over 2000 songs and only half ...
Newbie
771 Views
1 replies
0 likes
I will start this by saying I am a Premium user and I use Spotify almost solely on my Galaxy Note 4. Recently I have been getting a pop-up that says I have reached the maximum number of downloads. From what I understand this is 3,333 on a single devi...
I will start this by saying I am a Premium user and I use Spotify almost solely on my Galaxy Note 4. Recently I have been getting a pop-up that says I have reached the maximum number of downloa...
Spotify Star
56248 Views
5 replies
4 likes
about a day or two I purchase the promotion of 3 months for .99 . I was excited to listen to music without adds, but when I when to see if my account was active to the promotion everything was still the same . I cant listen to the music I choose . th...
about a day or two I purchase the promotion of 3 months for .99 . I was excited to listen to music without adds, but when I when to see if my account was active to the promotion everything was still ...
445 Views
0 replies
0 likes
No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks.I tried to reinstall but nothing works...some ideas anyone?Cheerz,B.
No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks. I tried to reinstall but nothing works...some ideas anyone? Cheerz, B.
Newbie
711 Views
2 replies
0 likes
why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull to have premium if the music dissepears from offlin...
why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull ...
485 Views
0 replies
0 likes
Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?
Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?
Community Legend
552 Views
1 replies
0 likes
I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which songs in a playlist are new. In other words somethin...
I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which s...
397 Views
0 replies
0 likes
I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists. What do I do.
I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists. What do I do.
Spotify Star
508 Views
1 replies
0 likes
I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I thought ok maybe it didn't charge me since it said I c...
I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I tho...
Spotify Star
534 Views
1 replies
0 likes
