Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 847 Views
  • 0 replies
  • 4 likes

Payment issue

Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help

  • Newbie
  • Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help
  • Daniel
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Receiving Payment
  • 414 Views
  • 1 replies
  • 0 likes

Application not working for android

I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?

  • Newbie
  • I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?
  • Daniel
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Account

Hope u can help, every time I play my download it just stops playing! Now I really don't want to pay for something I can't listen to plz help!!

  • Casual Listener
  • Hope u can help, every time I play my download it just stops playing! Now I really don't want to pay for something I can't listen to plz help!!
  • Sir____
  • Casual Listener
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Solved!! No Equalizer

On the LG G4 i've got spotify installed and all the music is catched on extremly. I am a Premium User but, i have had an Iphone before. On this iphone you can change the equalizer under settings where is this option on the LG G4? Help pls. When not r...

  • Newbie
  • On the LG G4 i've got spotify installed and all the music is catched on extremly. I am a Premium User but, i have had an Iphone before. On this iphone you can change the equalizer under settings wher...
  • Joe
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Beta Test for Android Wear 2.0 support

Hi Spotify Team, will there be a beta test for the new interface on Android Wear 2.0? As I am currently running the developer preview on my Huawei Watch I am pretty excited for a fast release of your new Android Wear support that was shown on Google ...

  • Casual Listener
  • Hi Spotify Team,   will there be a beta test for the new interface on Android Wear 2.0? As I am currently running the developer preview on my Huawei Watch I am pretty excited for a fast releas...
  • 592 Views
  • 0 replies
  • 0 likes
  • 592 Views
  • 0 replies
  • 0 likes

Does spotify premium have a bandwidth cap?

I live in Korea, and I have fast giga fiber internet and LTE. Spotify STILL stutters and have problems with buffering. I tried deleting the cache and data with no result. I now resorted to saving music on my phone, but even the download rate is poor....

  • Regular
  • I live in Korea, and I have fast giga fiber internet and LTE. Spotify STILL stutters and have problems with buffering. I tried deleting the cache and data with no result. I now resorted to saving mus...
  • user-removed
  • Not applicable
  • 509 Views
  • 3 replies
  • 1 likes
  • 509 Views
  • 3 replies
  • 1 likes

Spotify angehalten - Android 4.4.2

Hallo, erhalte mittlerweile auf meinem S4 nach dem öffnen von Spotify die meldung "Spotify angehalten" habe bereits mehrfach neu installiert jedoch löst sich das problem nicht.Bekomm es einfach nicht hin das ichs mal wieder ordentlich nutzen kann! Ha...

  • Newbie
  • Hallo, erhalte mittlerweile auf meinem S4 nach dem öffnen von Spotify die meldung "Spotify angehalten" habe bereits mehrfach neu installiert jedoch löst sich das problem nicht. Bekomm es einfach nic...
  • user-removed
  • Not applicable
  • 16691 Views
  • 9 replies
  • 4 likes
  • 16691 Views
  • 9 replies
  • 4 likes

some offline songs in playlist aren't played

Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...

  • Regular
  • Hi all,   I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

some offline songs in playlist aren't played

Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...

  • Regular
  • Hi all,   I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Solved!! Premium feature (Offline)

Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?

  • Regular
  • Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?
  • Joe
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Spotify for android logs off automatically > offline music is gone

Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other).The problem is when I log in again all my offline files aren't available anymore and I have to download them again.Andr...

  • Newbie
  • Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other). The problem is when I log in again all my offline files aren't ava...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Songs not previously downloaded won't download

Songs that I've previously downloaded will download but new ones won't for example cold chilling collective.

  • Casual Listener
  • Songs that I've previously downloaded will download but new ones won't for example cold chilling collective.
  • Vickydymphna
  • Casual Listener
  • 506 Views
  • 2 replies
  • 0 likes
  • Downloading on samsung S6
  • 506 Views
  • 2 replies
  • 0 likes

Solved!! Disconnect a laptop device from account

Hi, I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there.I can't seem to disconnect his account now, so every time he plays music its starting on my android device as well.I also received a messa...

  • Newbie
  • Hi,   I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there. I can't seem to disconnect his account now, so every time he plays music its...
  • user-removed
  • Not applicable
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Android N beta, casting to chromecast doesnt work

With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it eventually times out.

  • Casual Listener
  • With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it event...
  • user-removed
  • Not applicable
  • 577 Views
  • 2 replies
  • 0 likes
  • 577 Views
  • 2 replies
  • 0 likes

Solved!! Displays song titles that arent on Spotify?

So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not available on spotify at all. The first time I thou...

  • Casual Listener
  • So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not...
  • Bittencourt
  • Spotify Star
  • 1396 Views
  • 5 replies
  • 0 likes
  • Android
    missing songs
    title bar
  • 1396 Views
  • 5 replies
  • 0 likes

Solved!! question about offline playlist on my phone...having to re download

I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccidently tapped the offline sync tab and I lost the playlis...

  • Regular
  • I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccid...
  • driveflanger
  • Community Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Music stops out of nowhere!

Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having anyhing alike?

  • Casual Listener
  • Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having ...
  • Gpwolter
  • Casual Listener
  • 735 Views
  • 2 replies
  • 0 likes
  • 735 Views
  • 2 replies
  • 0 likes

Samsung note 3 otg to DAC

I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?

  • Casual Listener
  • I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?
  • ZorkII
  • Roadie
  • 1833 Views
  • 3 replies
  • 0 likes
  • 1833 Views
  • 3 replies
  • 0 likes

Download problems

I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device for spotify; my mobile phone. I ended up deleting s...

  • Visitor
  • I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device ...
  • Joe
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! 1 euro 3 months error

I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing happens. Anybody can help?

  • Casual Listener
  • I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing ...
  • Cillencio
  • Casual Listener
  • 562 Views
  • 3 replies
  • 0 likes
  • 562 Views
  • 3 replies
  • 0 likes