Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387842 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Did anyone having problem with these pictures above song name? My one are buged. My main playlist is like 450 tracks. And sometimes when swiping to another track. It stucks wirh 4 songs pictures and keeps showing for all songs.
Did anyone having problem with these pictures above song name? My one are buged. My main playlist is like 450 tracks. And sometimes when swiping to another track. It stucks wirh 4 songs pictures and ...
Casual Listener
359 Views
1 replies
0 likes
Hi all, I'm having some really bad playback issues on my Nexus 5x since the last update. At times the tracks pause for a second and even not play at all. This has only happened since my last update. Prior to this it has been fine. Any ideas ?
Hi all, I'm having some really bad playback issues on my Nexus 5x since the last update. At times the tracks pause for a second and even not play at all. This has only happened since my last...
257 Views
0 replies
0 likes
I recently had an issue with all my music deleting off my phone making it unable to play without data/wifi. I tried again to download my music all over again and it happened to delete itself again. Not sure if its something wrong with my settings or ...
I recently had an issue with all my music deleting off my phone making it unable to play without data/wifi. I tried again to download my music all over again and it happened to delete itself again. N...
Regular
512 Views
3 replies
0 likes
So I am currently having problems trying to log in on the Spotify app on Android while in the Philippines. It says the username or password is incorrect, but I can sign onto the website with no problems.
So I am currently having problems trying to log in on the Spotify app on Android while in the Philippines. It says the username or password is incorrect, but I can sign onto the website with no probl...
Spotify Star
1543 Views
3 replies
0 likes
Hi All, Today spotify screen went blank and after some restarts of the application, i restarted my device, only to find that my SD Card was corrupted, so the workaround, as this happened before, is to delete the spotify offline data in my sd card wit...
Hi All, Today spotify screen went blank and after some restarts of the application, i restarted my device, only to find that my SD Card was corrupted, so the workaround, as this happened before, ...
Casual Listener
2573 Views
5 replies
0 likes
Hey guys As the title states my spotify homescreen widget is gone, it just suddenly disapperead. I tried a clean install and a reboot but it is just not appearing between all the widgets again. It is currently working for my lock screen. Im in dire n...
Hey guys As the title states my spotify homescreen widget is gone, it just suddenly disapperead. I tried a clean install and a reboot but it is just not appearing between all the widgets aga...
Casual Listener
5733 Views
1 replies
1 likes
I just updated the app and got premium and before this, I could lock my phone and music would still play, but now it stops playing about 3 seconds after it shuts off. Can someone please help me?
I just updated the app and got premium and before this, I could lock my phone and music would still play, but now it stops playing about 3 seconds after it shuts off. Can someone please help me?
Newbie
3234 Views
2 replies
0 likes
The app works fine when I first launch it, i can listen to songs and browse music. When I go out of the app and then relaunch it, it will crash for no reason. I have to restart the app. Any idea why?
The app works fine when I first launch it, i can listen to songs and browse music. When I go out of the app and then relaunch it, it will crash for no reason. I have to restart the app. Any idea why?
Regular
579 Views
2 replies
0 likes
I get this error message frequently and not sure why. Ill close app and restart but shortly after a few songs it will do it again. Also after a few songs play through it will stop automatically playing the next song. I have to open my phone to the ap...
I get this error message frequently and not sure why. Ill close app and restart but shortly after a few songs it will do it again. Also after a few songs play through it will stop automatically playi...
Not applicable
498 Views
1 replies
0 likes
Yesterday I was buy $144 3months gift card from 7-11,when i want back ,the website said:Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.So i go to 7-11 to ask,but the clerk told me go tp contact Spotif...
Yesterday I was buy $144 3months gift card from 7-11,when i want back ,the website said:Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.So i go to 7-1...
Casual Listener
1151 Views
6 replies
0 likes
Hi there, I have been using premium for about 2 months with no issues at all but now whenever I'm out of my WiFi connection at home it only let's me listen to my download songs for exactly 30 minutes then cuts me off and says I need to go back on lin...
Hi there, I have been using premium for about 2 months with no issues at all but now whenever I'm out of my WiFi connection at home it only let's me listen to my download songs for exactly 30 minutes...
274 Views
0 replies
0 likes
Hola buenos días, no sé dónde dirigir el email, soy premium y me han robado las tarjetas de crédito, las he anulado, y el banco me tiene que mandar las nuevas por correo ordinario, mientras tanto no puedo poner el número de la tarjeta válida, pero no...
Hola buenos días, no sé dónde dirigir el email, soy premium y me han robado las tarjetas de crédito, las he anulado, y el banco me tiene que mandar las nuevas por correo ordinario, mientras tanto no ...
390 Views
0 replies
0 likes
I had a PC running on Windows 7, and with it I was able to sync songs from my computer to my Android phone. However, that computer stopped working, and now that I'm on a different computer, the songs won't sync to the phone; they don't even have the ...
I had a PC running on Windows 7, and with it I was able to sync songs from my computer to my Android phone. However, that computer stopped working, and now that I'm on a different computer, the songs...
311 Views
0 replies
0 likes
que tengo que hacer para cancelar una suscripción ya que no puedo utilizar primium
que tengo que hacer para cancelar una suscripción ya que no puedo utilizar primium
Not applicable
381 Views
1 replies
0 likes
Why is that everytime I open other app (while Spotify is still running in the background) the download always stops? Also, it says that I need to go online to download while I'm already online.
Why is that everytime I open other app (while Spotify is still running in the background) the download always stops? Also, it says that I need to go online to download while I'm already online.
305 Views
0 replies
0 likes
I forgot my email and password please help
I forgot my email and password please help
Not applicable
547 Views
1 replies
0 likes
I have spotify premium. Downloaded the app on my phone but it still wouldn't let me play most songs. I keep getting error messages saying "Can't play this sogg". With spotify premium, shoudnt I be able to play every single song on spotify with no iss...
I have spotify premium. Downloaded the app on my phone but it still wouldn't let me play most songs. I keep getting error messages saying "Can't play this sogg". With spotify premium, shoudnt I be ab...
Spotify Star
549 Views
3 replies
0 likes
I recently switched to the LG G5 and I downloaded spotify. I want to be able to listen to my local files from my computer on my phone, as I was able to do this without an issue on the LG G3. Will somebody please help me resolve this issue?
I recently switched to the LG G5 and I downloaded spotify. I want to be able to listen to my local files from my computer on my phone, as I was able to do this without an issue on the LG G3. Will som...
Community Legend
877 Views
3 replies
0 likes
Hi people!The last friday, I bought Sporify Premium and I tried to download 4 songs to test it. Then i wanted to delete this songs and free the cellphone memory but I can't do it. I tried deleting those songs from "My Music" but the memory still bein...
Hi people! The last friday, I bought Sporify Premium and I tried to download 4 songs to test it. Then i wanted to delete this songs and free the cellphone memory but I can't do it. I tried deleting ...
Casual Listener
1804 Views
2 replies
0 likes
My wife's phone is nearly out of space, and now when she tries to start Spotify she recieves an endless stream of "Disk Almost Full" messages that prevent her from entering the app. It suggests unmarking some songs to free up space, which would be a ...
My wife's phone is nearly out of space, and now when she tries to start Spotify she recieves an endless stream of "Disk Almost Full" messages that prevent her from entering the app. It suggests unmar...
Casual Listener
2916 Views
3 replies
0 likes
