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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375924 Views

541 replies

34 likes

Account
Free
  • 375924 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7543 Views

0 replies

7 likes

  • 7543 Views
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  • 7 likes

Spotify crashes on relaunch

The app works fine when I first launch it, i can listen to songs and browse music. When I go out of the app and then relaunch it, it will crash for no reason. I have to restart the app. Any idea why?

Regular

The app works fine when I first launch it, i can listen to songs and browse music. When I go out of the app and then relaunch it, it will crash for no reason. I have to restart the app. Any idea why?

hanstammiste

Regular

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
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Error song not available

I get this error message frequently and not sure why. Ill close app and restart but shortly after a few songs it will do it again. Also after a few songs play through it will stop automatically playing the next song. I have to open my phone to the ap...

Casual Listener

I get this error message frequently and not sure why. Ill close app and restart but shortly after a few songs it will do it again. Also after a few songs play through it will stop automatically playi...

user-removed

Not applicable

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Solved!! Can't use the gift card

Yesterday I was buy $144 3months gift card from 7-11,when i want back ,the website said:Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.So i go to 7-11 to ask,but the clerk told me go tp contact Spotif...

Casual Listener

Yesterday I was buy $144 3months gift card from 7-11,when i want back ,the website said:Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.So i go to 7-1...

SomiMomo

Casual Listener

1117 Views

6 replies

0 likes

  • 1117 Views
  • 6 replies
  • 0 likes

Downloaded songs stop playing after 30 minutes when away from WiFi

Hi there, I have been using premium for about 2 months with no issues at all but now whenever I'm out of my WiFi connection at home it only let's me listen to my download songs for exactly 30 minutes then cuts me off and says I need to go back on lin...

Newbie

Hi there, I have been using premium for about 2 months with no issues at all but now whenever I'm out of my WiFi connection at home it only let's me listen to my download songs for exactly 30 minutes...

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
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Pagar spotify

Hola buenos días, no sé dónde dirigir el email, soy premium y me han robado las tarjetas de crédito, las he anulado, y el banco me tiene que mandar las nuevas por correo ordinario, mientras tanto no puedo poner el número de la tarjeta válida, pero no...

Casual Listener

Hola buenos días, no sé dónde dirigir el email, soy premium y me han robado las tarjetas de crédito, las he anulado, y el banco me tiene que mandar las nuevas por correo ordinario, mientras tanto no ...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Syncing local files to Android from a different computer

I had a PC running on Windows 7, and with it I was able to sync songs from my computer to my Android phone. However, that computer stopped working, and now that I'm on a different computer, the songs won't sync to the phone; they don't even have the ...

Casual Listener

I had a PC running on Windows 7, and with it I was able to sync songs from my computer to my Android phone. However, that computer stopped working, and now that I'm on a different computer, the songs...

300 Views

0 replies

0 likes

  • 300 Views
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  • 0 likes

Me cambio de primium a free

que tengo que hacer para cancelar una suscripción ya que no puedo utilizar primium

Newbie

que tengo que hacer para cancelar una suscripción ya que no puedo utilizar primium

user-removed

Not applicable

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Dowload fails

Why is that everytime I open other app (while Spotify is still running in the background) the download always stops? Also, it says that I need to go online to download while I'm already online.

Visitor

Why is that everytime I open other app (while Spotify is still running in the background) the download always stops? Also, it says that I need to go online to download while I'm already online.

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
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Lost email and password

I forgot my email and password please help

Newbie

I forgot my email and password please help

user-removed

Not applicable

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Playings songs on phone with PREMIUM

I have spotify premium. Downloaded the app on my phone but it still wouldn't let me play most songs. I keep getting error messages saying "Can't play this sogg". With spotify premium, shoudnt I be able to play every single song on spotify with no iss...

Casual Listener

I have spotify premium. Downloaded the app on my phone but it still wouldn't let me play most songs. I keep getting error messages saying "Can't play this sogg". With spotify premium, shoudnt I be ab...

osornios

Spotify Star

535 Views

3 replies

0 likes

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  • 3 replies
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Local files on LG G5

I recently switched to the LG G5 and I downloaded spotify. I want to be able to listen to my local files from my computer on my phone, as I was able to do this without an issue on the LG G3. Will somebody please help me resolve this issue?

Casual Listener

I recently switched to the LG G5 and I downloaded spotify. I want to be able to listen to my local files from my computer on my phone, as I was able to do this without an issue on the LG G3. Will som...

Joe

Community Legend

857 Views

3 replies

0 likes

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  • 3 replies
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Solved!! [Android][Delete offline tracks] / [Borrar canciones descargadas]

Hi people!The last friday, I bought Sporify Premium and I tried to download 4 songs to test it. Then i wanted to delete this songs and free the cellphone memory but I can't do it. I tried deleting those songs from "My Music" but the memory still bein...

Casual Listener

Hi people! The last friday, I bought Sporify Premium and I tried to download 4 songs to test it. Then i wanted to delete this songs and free the cellphone memory but I can't do it. I tried deleting ...

ramaezequiel

Casual Listener

1788 Views

2 replies

0 likes

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  • 2 replies
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"Disk Almost Full" message is spammed, cannot enter app

My wife's phone is nearly out of space, and now when she tries to start Spotify she recieves an endless stream of "Disk Almost Full" messages that prevent her from entering the app. It suggests unmarking some songs to free up space, which would be a ...

Casual Listener

My wife's phone is nearly out of space, and now when she tries to start Spotify she recieves an endless stream of "Disk Almost Full" messages that prevent her from entering the app. It suggests unmar...

choirgirl

Casual Listener

2892 Views

3 replies

0 likes

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  • 3 replies
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App crashing on S7 edge - marshmallow 6.0.1

App constantly crashes when i play both playlists both offline and online. Noticed this when i switched to samsung s7 edge. Can't even finish one song without it shutting down. Cached songs even stop playing. I need help solving this or will quit pay...

Newbie

App constantly crashes when i play both playlists both offline and online. Noticed this when i switched to samsung s7 edge. Can't even finish one song without it shutting down. Cached songs even stop...

user-removed

Not applicable

829 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Playing mobile files on mobile

Hi, Hopefully someone can help, I've been looking around a lot and can't find the answer to my q. Is there any way to play files stored locally on my mobile phone (nexus 5) within the mobile app? I know about doing it via desktop/sync but was hoping ...

Casual Listener

Hi,   Hopefully someone can help, I've been looking around a lot and can't find the answer to my q. Is there any way to play files stored locally on my mobile phone (nexus 5) within the mobile...

markpitch

Casual Listener

884 Views

2 replies

0 likes

  • 884 Views
  • 2 replies
  • 0 likes

Spotify for Android

Hi, 2 days ago i purchased spotify Premium, but when i tried to download the app from google play i found out that i can't have it because i'm outside USA, is there anything i can do ? thanks in advance.

Casual Listener

Hi, 2 days ago i purchased spotify Premium, but when i tried to download the app from google play i found out that i can't have it because i'm outside USA, is there anything i can do ? thanks in adva...

glownza

Casual Listener

1258 Views

5 replies

0 likes

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  • 5 replies
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Local files not adding to android player...

Hello all,I have recently upgraded my mobile phone for Samsung Galaxy S7. I have installed Spotify and logged in successfully. Playlists and everything appear OK. Except... My local files synchronised previously from my laptop (Windows 10), are now s...

Newbie

Hello all, I have recently upgraded my mobile phone for Samsung Galaxy S7.  I have installed Spotify and logged in successfully.  Playlists and everything appear OK. Except...   My ...

osornios

Spotify Star

877 Views

1 replies

0 likes

  • 877 Views
  • 1 replies
  • 0 likes

Offline Mode - Missing Album Art (Android app)

On Nexus 5X here, sometimes select songs/albums are missing album art when I play in Offline Mode? Switching to online brings the album art back, but then it happens again later at some point. Thanks, A.R.

Casual Listener

On Nexus 5X here, sometimes select songs/albums are missing album art when I play in Offline Mode? Switching to online brings the album art back, but then it happens again later at some point. &nbsp...

osornios

Spotify Star

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes

Solved!! Disable 'upgrade to family plan' notifications

How do I disable the notifications about upgrading to a family plan on my phone? I don't have a family. They are all dead - these notifications do nothing but annoy and upset me. How do I turn off these notifications, whilst keeping other notificatio...

Newbie

How do I disable the notifications about upgrading to a family plan on my phone? I don't have a family. They are all dead - these notifications do nothing but annoy and upset me.   How do I tu...

user-removed

Not applicable

1327 Views

1 replies

1 likes

  • 1327 Views
  • 1 replies
  • 1 likes

Sony Xperia M4 Can't move my songs to my SD card.

I just bought an Xperia M4 recently, and when I try to store the downloaded songs on my SD card it does not work. I've tried alot of things that have been working for other people with this problem but it does not work for me. I've been trying to fix...

Casual Listener

I just bought an Xperia M4 recently, and when I try to store the downloaded songs on my SD card it does not work. I've tried alot of things that have been working for other people with this problem b...

Bittencourt

Spotify Star

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes