Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210858 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561290 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463123 Views
575 replies
39 likes
Recebi um e-mail de falha no pagamento da mensalidade spotify.Efetuei o pagamento.Na minha fatura o valor veio duplicado. Gostaria de uma resolução.
Recebi um e-mail de falha no pagamento da mensalidade spotify. Efetuei o pagamento. Na minha fatura o valor veio duplicado. Gostaria de uma resolução.
Spotify Star
701 Views
3 replies
0 likes
Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo account so transfer automatic payments to hit the co...
Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo a...
Spotify Star
570 Views
1 replies
0 likes
So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it back to the area it was, it says there's an error....
So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it...
448 Views
0 replies
0 likes
I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. Additionally, if I'm playing music on my phone and ...
I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. ...
Casual Listener
681 Views
2 replies
0 likes
Hello all,I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Samsung a5 2016. I looked up for a solution but couldnt fi...
Hello all, I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Sam...
577 Views
0 replies
0 likes
My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tracks. Is this a bug with spotify or just my phone???...
My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tra...
Casual Listener
767 Views
1 replies
2 likes
Hi, I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0 It's a Samsung Galaxy S3 mini. The Spotify-App is installed and updatet, but the link won't open. I also don't have a "shows"...
Hi, I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0 It's a Samsung Galaxy S3 mini. The Spotify-App is instal...
Casual Listener
5004 Views
12 replies
1 likes
hi, i am trying to find in spotify how to grab a song that i hear on the radio and add the song to my playlist, any help much appreciated.
hi, i am trying to find in spotify how to grab a song that i hear on the radio and add the song to my playlist, any help much appreciated.
Not applicable
540 Views
1 replies
0 likes
Hey, my stations on my phone won't show up but they will on the desktop app and the web player.On the phone when I go to "My Music">"Stations" it never loads, and when I go to "Radio" it only shows recently played stations and not the suggestions or ...
Hey, my stations on my phone won't show up but they will on the desktop app and the web player. On the phone when I go to "My Music">"Stations" it never loads, and when I go to "Radio"...
Spotify Star
465 Views
1 replies
0 likes
If I select an artist or an album and start a radio a number of tracks are shown for that station, it states that more songs will be added as it goes along but it doesn't, it just loops the same songs over & over. I've tried on different albums and a...
If I select an artist or an album and start a radio a number of tracks are shown for that station, it states that more songs will be added as it goes along but it doesn't, it just loops the same song...
756 Views
0 replies
2 likes
Hello,I wish that I with my Nexus 5 (with Andorid 6) can listen the music without these scratch sound when the equalizer is turned on.Thank you very much.
Hello, I wish that I with my Nexus 5 (with Andorid 6) can listen the music without these scratch sound when the equalizer is turned on. Thank you very much.
404 Views
0 replies
0 likes
After the device has been locked the widget does not skip forward/backwards. Also pressing "Pause" stops the playback and it is no longer possible to start it again without unlocking the device. Any ideas how to get this solved?
After the device has been locked the widget does not skip forward/backwards. Also pressing "Pause" stops the playback and it is no longer possible to start it again without unlocking the device. &n...
Newbie
52318 Views
27 replies
1 likes
Hi, I've searched already for an answer but all I could find were people advising to either remove songs or albums from their library and to make sure your not following the artist to remove them but this isnt my problem. How do you remove artists fr...
Hi, I've searched already for an answer but all I could find were people advising to either remove songs or albums from their library and to make sure your not following the artist to remove...
Spotify Star
2391 Views
3 replies
0 likes
I'm not able to install the Spotify for Android TV app on my Shield TV, it doesn't appear when I search for it in Google Play. Other unofficial apps appear, but not the official from Spotify.If I do a global search (from the Shield TV start screen), ...
I'm not able to install the Spotify for Android TV app on my Shield TV, it doesn't appear when I search for it in Google Play. Other unofficial apps appear, but not the official from Spotify. If I...
1427 Views
0 replies
3 likes
Just now I payed for the 3 month of spotify for $0.99. I was charge twice. what sucks is that I still can't listen to the music I want to hear .
Just now I payed for the 3 month of spotify for $0.99. I was charge twice. what sucks is that I still can't listen to the music I want to hear .
363 Views
0 replies
0 likes
Please help! I purchased new sony xperia and installed spotify on my new phone. Now when trying to log in it tells me either username or password are incorrect.i am on premium and very frustrated.many thanks in advance
Please help! I purchased new sony xperia and installed spotify on my new phone. Now when trying to log in it tells me either username or password are incorrect. i am on premium and very frustrated. ...
Spotify Star
568 Views
1 replies
0 likes
First up: I've read plenty of threads about the 3,333 offline song limit on a device, 10,000 saved/my music limit etc. While I think these numbers are arbitrary and only hurts Spotify in its ability to fight off the likes of Apple Music and the rest,...
First up: I've read plenty of threads about the 3,333 offline song limit on a device, 10,000 saved/my music limit etc. While I think these numbers are arbitrary and only hurts Spotify in its ability ...
Spotify Star
842 Views
2 replies
0 likes
Hi, i have a problem with equalizer in some songs. These tunes are from once album, so it's not issue from mine Phone. When i am listening to "Ludzie Sztosy" by Dwa Sławy some songs are playing without equalizer. I will do a sample:First song - witho...
Hi, i have a problem with equalizer in some songs. These tunes are from once album, so it's not issue from mine Phone. When i am listening to "Ludzie Sztosy" by Dwa Sławy some songs are playing witho...
Regular
1154 Views
5 replies
0 likes
OK, so all the albums I downloaded to the phone for offline listening no longer appear in the listing when filtering albums for Downloads. When I open up Android settings and look, the Spotify app is still using 1.5 GB of disk storage. So the downloa...
OK, so all the albums I downloaded to the phone for offline listening no longer appear in the listing when filtering albums for Downloads. When I open up Android settings and look, the Spotify app is...
493 Views
0 replies
0 likes
I'm using version 5.5.0.562 beta, and whenever I tap on the play button, the song plays for half a second and then automatically pauses.I used the app an hour ago and everything was OK.After it started I removed the app and installed a newer version,...
I'm using version 5.5.0.562 beta, and whenever I tap on the play button, the song plays for half a second and then automatically pauses. I used the app an hour ago and everything was OK. After ...
Casual Listener
426 Views
1 replies
0 likes
