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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115148 Views

27 replies

4 likes

  • 115148 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231525 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231525 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590944 Views

79 replies

3 likes

  • 590944 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485509 Views

580 replies

42 likes

Account
Free
  • 485509 Views
  • 580 replies
  • 42 likes

Save to sd card?

Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all?This app is getting worse and worse. The other day it used my mobile data instead of offline saved da...

Casual Listener

Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all? This app is getting worse and worse. The other...

Kamran

Composer

935 Views

5 replies

0 likes

  • 935 Views
  • 5 replies
  • 0 likes

Solved!! Hijacking somebody's iPhone

Yesterday, I was listening to Spotify in my kitchen. A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this Device]" Meaning that my music from my Android (running the la...

Casual Listener

Yesterday, I was listening to Spotify in my kitchen.   A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this De...

nokturnus

Casual Listener

1430 Views

4 replies

0 likes

serious issue
  • 1430 Views
  • 4 replies
  • 0 likes

Assinatura errada

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato para corrigir isso

Newbie

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato pa...

OviiiOne

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free premium

Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?

Newbie

Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?

meahtenoha

Spotify

660 Views

2 replies

0 likes

  • 660 Views
  • 2 replies
  • 0 likes

Spotify Premium Anmeldung

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

Newbie

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Superuser Contribution Offline Modus deltes songs

Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and timeintervals. I already put the location of the offline playl...

Newbie

Hi.   I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and ti...

meahtenoha

Spotify

824 Views

2 replies

0 likes

  • 824 Views
  • 2 replies
  • 0 likes

Solved!! Spotify no longer works on samsung phones??

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my cell phone, only a black screen and after 2min it says th...

Casual Listener

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine.  Then Sunday (01/17/16) I could no longer log in on my ...

Granny41845

Casual Listener

1277 Views

6 replies

2 likes

  • 1277 Views
  • 6 replies
  • 2 likes

Payment keeps failing

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

Newbie

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Transfering Music

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent me some generic e-mail that had nothing to do with...

Newbie

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent...

osornios

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

I cant save music in my sd

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

Newbie

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

No premium features at all and double charge on credit card. How can I get help?

I was trying to get premium9 mxp for 3 months.I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the charge was successful and then a 2nd message with another ...

Newbie

I was trying to get premium 9 mxp for 3 months. I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the cha...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

Make the app more album-listening friendly.

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response: ===================When you've started the song from an album you can always go back to that album by clicking: on ...

Casual Listener

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response:   =================== When you've started the son...

636 Views

0 replies

3 likes

Albums
UI
UX
  • 636 Views
  • 0 replies
  • 3 likes

Activities Mobile Phone

Hi There! I'm Italian, sorry for my English not so great.When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my computer! I use Spotify more on the mobile phone than on th...

Newbie

Hi There! I'm Italian, sorry for my English not so great. When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my comput...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Solved!! Unable to login to app or website on galaxy s6

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was ineffective, as the problem persists for chrome as we...

Newbie

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was in...

Cassycollins

Newbie

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Doesn't work back button in the widget 4x1

When I am using Spotify I can use the widget for pause, play and skip, but the back button does nothing. Spotify version: 5.5.0.653Android version 5.1 Regards,Cristián.

Music Fan

When I am using Spotify I can use the widget for pause, play and skip, but the back button does nothing.   Spotify version: 5.5.0.653 Android version 5.1   Regards, Cristián.

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Spotify account linked to a false Facebook account

Hello everybody,my Spotify account has been linked to a false Facebook account.How can I change my profile again? thank you

Casual Listener

Hello everybody, my Spotify account has been linked to a false Facebook account. How can I change my profile again?     thank you

Astame

Community Legend

583 Views

5 replies

0 likes

  • 583 Views
  • 5 replies
  • 0 likes

Deletion

How do you delete individual songs or albums from the android device without deleting everything

Casual Listener

How do you delete individual songs or albums from the android device without deleting everything

user-removed

Not applicable

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes

Carga de canciones al iniciar la app y reproducir

Cada vez que abro la app y reproduzco mis canciones, ésta empieza a cargarlas. Esto es molesto, ya que, demora entre 5 a 10 min. y la appa se queda pegada, ademas de no poder reproducir. Tengo un S5 con Android 6.

Casual Listener

Cada vez que abro la app y reproduzco mis canciones, ésta empieza a cargarlas. Esto es molesto, ya que, demora entre 5 a 10 min. y la appa se queda pegada, ademas de no poder reproducir.   Ten...

SOAP_VA

Casual Listener

598 Views

2 replies

0 likes

  • 598 Views
  • 2 replies
  • 0 likes

Duplicating files

Now is the second time that this error appears. When I restart my cellphone Spotify asks for the password. When I gives it, the app starts to download my musics all over again. And it doesn't erase the old files. So my library gets duplicated and I c...

Newbie

Now is the second time that this error appears. When I restart my cellphone Spotify asks for the password. When I gives it, the app starts to download my musics all over again. And it doesn't erase t...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Spotify on my Android: Search - nothing happens. Why?

Spotify on my Android: Whenever I try to find an album, artist or song through the regular "Search" option nothing happens. Spotify just "tries" for like one minute (the circular indicator indicating it is doing something...) and then I get the messa...

Newbie

Spotify on my Android: Whenever I try to find an album, artist or song through the regular "Search" option nothing happens. Spotify just "tries" for like one minute (the circular indicator indicating...

392 Views

0 replies

1 likes

  • 392 Views
  • 0 replies
  • 1 likes