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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875751 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875751 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Music interrupted by "avs media demo"

Hi there community, My music is being interrupted every 20-30 seconds by a female voice with a british accent saying (I think)AVS media demo. It just started on my drive home, using galaxy s3 Any suggestions? Thank you

  • Newbie
  • Hi there community,   My music is being interrupted every 20-30 seconds by a female voice with a british accent saying (I think)AVS media demo. It just started on my drive home, using galaxy...
  • Ringo_Stalin
  • Regular
  • 5873 Views
  • 4 replies
  • 0 likes
  • 5873 Views
  • 4 replies
  • 0 likes

Solved!! Premium Account. Android. Spotify closes Randomly and excessively!!!!!

While I am listening to any and all music on my premium account, spotify closes the app on me. It's while my screen is asleep, but it will play for 10 to 60 minutes before it happens. Anyone else having these issues I can't seem to find a fix. I've u...

  • Casual Listener
  • While I am listening to any and all music on my premium account, spotify closes the app on me. It's while my screen is asleep, but it will play for 10 to 60 minutes before it happens. Anyone else hav...
  • Outatime1985
  • Casual Listener
  • 715 Views
  • 4 replies
  • 0 likes
  • 715 Views
  • 4 replies
  • 0 likes

Premium

El día de ayer pague en el oxxo una cuenta premium,& el día de hoy aún no me han cargado a mi cuenta...

  • Newbie
  • El día de ayer pague en el oxxo una cuenta premium,& el día de hoy aún no me han cargado a mi cuenta...
  • Daniel
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Problème d'ouverture de l'appli

Bonjour,J'ai récemment essayer de transférer le stockage des données de l'application sur ma carte SD (je suis sous Android). Malheureusement, la procédure s'est stoppée en cours de déroulement en m'affichant un message comme quoi il y a avait un pro...

  • Casual Listener
  • Bonjour, J'ai récemment essayer de transférer le stockage des données de l'application sur ma carte SD (je suis sous Android). Malheureusement, la procédure s'est stoppée en cours de déroulement en ...
  • trackers-fr
  • Casual Listener
  • 818 Views
  • 2 replies
  • 0 likes
  • Windows
  • 818 Views
  • 2 replies
  • 0 likes

offline music playing issue

Hi, in a few weeks i played music in offline mode (switch in settings) and did can played offline music only (the app excluyed automatic the no offline music). Today i try to play with the switch offline mode (on) and the app dont discard the NO offl...

  • Newbie
  • Hi, in a few weeks i played music in offline mode (switch in settings) and did can played offline music only (the app excluyed automatic the no offline music).   Today i try to play with the s...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Making playlists with local files available online- for friends and Amazon Echo

I've been making playlists on iTunes for ages, and just made the switch Spotify as my primary music player.I was pleased with how easy it is to move my carefully crafted mp3 playlists into Spotify, and continue to edit and add from a much bigger libr...

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  • Newbie
  • I've been making playlists on iTunes for ages, and just made the switch Spotify as my primary music player. I was pleased with how easy it is to move my carefully crafted mp3 playlists into S...
  • Daniel
  • Community Legend
  • 5106 Views
  • 1 replies
  • 0 likes
  • 5106 Views
  • 1 replies
  • 0 likes

"No internet connection available" - Android

hey. seems like this is a never ending problem..i switched to premium a couple months ago (first three for basically trial) and recently spotify stopped working. whenever i turn it on, it tells me that "no inernet connection is available" and "please...

  • Casual Listener
  • hey.   seems like this is a never ending problem..i switched to premium a couple months ago (first three for basically trial) and recently spotify stopped working. whenever i turn it on, it te...
  • Daniel
  • Community Legend
  • 2315 Views
  • 5 replies
  • 0 likes
  • 2315 Views
  • 5 replies
  • 0 likes

Problems listening to music offline

Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not understand, because I do supposedly automatically downloa...

  • Newbie
  • Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not unders...
  • Daniel
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Alben, Interpreten und Titel fehlen auf einem Gerät

Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel, Alben und Künstler angezeigt werden(Macbook) und ...

  • Newbie
  • Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel...
  • Nico
  • Community Legend
  • 1232 Views
  • 1 replies
  • 0 likes
  • 1232 Views
  • 1 replies
  • 0 likes

Running slow not showing my library

Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.

  • Newbie
  • Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.
  • Nico
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Spotify not playing music

So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!

  • Casual Listener
  • So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Discovery weekly not updating

My discover weekly hasn't updated since the beginning of march help Plz!

  • Newbie
  • My discover weekly hasn't updated since the beginning of march 😞 help Plz!
  • MattSuda
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Black screen when casting

I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo when casting? I also have to use the chromecast do st...

  • Visitor
  • I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo wh...
  • szjani
  • Newbie
  • 6406 Views
  • 6 replies
  • 2 likes
  • 6406 Views
  • 6 replies
  • 2 likes

Someone is logged into my account

I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?

  • Newbie
  • I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?
  • Daniel
  • Community Legend
  • 248 Views
  • 1 replies
  • 1 likes
  • 248 Views
  • 1 replies
  • 1 likes

Need to find my account that im paying for?

I have a free account on my facebook but cant find the one im paying for? Please help

  • Casual Listener
  • I have a free account on my facebook but cant find the one im paying for? Please help
  • Daniel
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Solved!! Galaxy S6 auto play problem

Hi all, I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in the background) I have tried to play with settings but nothi...

  • Casual Listener
  • Hi all,   I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in ...
  • Daniel
  • Community Legend
  • 2150 Views
  • 3 replies
  • 0 likes
  • 2150 Views
  • 3 replies
  • 0 likes

I've purchased 4 spotify giftcards and not one will redeem to my account. I'm spending $ for nothing

I have now purchased 4 spotify gift cards and not one will redeem to my account. It says I've got something like 174 days until it is a spotify free account, but won't let me download music, playlists, listen to them or anything! I'm getting extremel...

  • Newbie
  • I have now purchased 4 spotify gift cards and not one will redeem to my account. It says I've got something like 174 days until it is a spotify free account, but won't let me download music, playlist...
  • Samuel7
  • Roadie
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Make my playlist easier to access

I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find my playlist, and I hate the swiping screen at the h...

  • Casual Listener
  • I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

29 days before I can go online....

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY?Apparently other threads say that you have to wait for verification to see if you reall...

  • Casual Listener
  • Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY? Apparently other threads say that ...
  • Silv3rshadow
  • Casual Listener
  • 3364 Views
  • 3 replies
  • 1 likes
  • 29 days before online
  • 3364 Views
  • 3 replies
  • 1 likes

Solved!! Can't download. Says no storage but I have loads! Help!

I'm a premium user and have lots of songs downloaded onto my tablet. Recently when trying to download I got an error message saying not enough space I have 20gb on external and 5g on internal. Tried deleting play lists... Deleting cache... Even unins...

  • Casual Listener
  • I'm a premium user and have lots of songs downloaded onto my tablet. Recently when trying to download I got an error message saying not enough space   I have 20gb on external and 5g on inter...
  • abrahamrestrepo
  • Casual Listener
  • 19824 Views
  • 7 replies
  • 0 likes
  • 19824 Views
  • 7 replies
  • 0 likes