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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 839100 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 839100 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13576 Views
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  • 13576 Views
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Playback button does not show up on the lock screen

This is how my lock screen looks like when spotify is playing. How can I make the playback button show up?I have a Galaxy S5 running the Android 5.0 and my spotify is premium.

Screenshot_2015-09-02-11-32-40.png
  • Newbie
  • This is how my lock screen looks like when spotify is playing. How can I make the playback button show up? I have a Galaxy S5 running the Android 5.0 and my spotify is premium.
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  • 90 Views
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Annoying Spotify widget on s5 solution

Hello, I have had a problem with the Spotify widget on the s5's lockscreen since I got it. I am in the lawn business and like to keep my phone in my jeans pocket, which after sweating from work (Texas heat), would cause the widgets pause, skip, or ex...

  • Newbie
  • Hello, I have had a problem with the Spotify widget on the s5's lockscreen since I got it. I am in the lawn business and like to keep my phone in my jeans pocket, which after sweating from work (Texa...
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  • 125 Views
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No noise

Song is playing after being downloaded and there is no sound, volume is up on phone and in app tried to log out and log back in, still no sound????

  • Newbie
  • Song is playing after being downloaded and there is no sound, volume is up on phone and in app tried to log out and log back in, still no sound????
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  • 66 Views
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green arrow but won't play offline

The problemI downloaded the songs my clicking make playlist availible offline. Green arrows appear everywhere. Once I disconnect all my internet functions it won't play. Also if I put the offline mode on before disconnecting the internet, the songs w...

Screenshot_2015-09-02-14-25-19.png
  • Newbie
  • The problem I downloaded the songs my clicking make playlist availible offline. Green arrows appear everywhere. Once I disconnect all my internet functions it won't play. Also if I put the offline m...
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  • 556 Views
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Why does my offline music download every time I start Spotify?

Every time I open spotify on my Android, my offline music downloads again. Anyone know what that's about?

  • Newbie
  • Every time I open spotify on my Android, my offline music downloads again. Anyone know what that's about?
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  • 194 Views
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Solved!! No Running Tracks on Android but does have it in Iphone.

Hi there.Used to be running every morning. Recently notice that iPhone does have the Running track that will based on the tempo of your step. But how come android doesn't have that function in the apps????

  • Newbie
  • Hi there. Used to be running every morning. Recently notice that iPhone does have the Running track that will based on the tempo of your step. But how come android doesn't have that function in th...
  • kbrooksc
  • Community Legend
  • 187 Views
  • 1 replies
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  • 187 Views
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Strange Spotify Connect behaviour

Hi there, i'm using a yamaha receiver to play spotify songs with connect. That's working great. But since a few weeks i sometimes get a notification in my android phone that spotify is playing a song on my receiver ... but i'm at my office, not at ho...

  • Casual Listener
  • Hi there,   i'm using a yamaha receiver to play spotify songs with connect. That's working great. But since a few weeks i sometimes get a notification in my android phone that spotify is playi...
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  • 141 Views
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Latest update 3.5.0.963 doesn't show all albums

This is the first (noticeable?) bug I've encountered using Spotify on Android. I can't see all my saved albums in the Albums screen. I just see my one latest saved album. Tried resaving an album I had saved before and it appears there now but the oth...

  • Newbie
  • This is the first (noticeable?) bug I've encountered using Spotify on Android. I can't see all my saved albums in the Albums screen. I just see my one latest saved album. Tried resaving an album I ha...
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  • 172 Views
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Forced update cleared my downloaded tracks

Bad enough that you force me to update a working piece of software. Having it clear all my downloaded tracks, as well as reset all the 'Download' flags for the desktop app, is really pretty crappy. I had a specific set of songs setup, now I need to s...

  • Newbie
  • Bad enough that you force me to update a working piece of software.   Having it clear all my downloaded tracks, as well as reset all the 'Download' flags for the desktop app, is really pretty ...
  • LucyLuLuu
  • Roadie
  • 208 Views
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  • 208 Views
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Logged out of my other account can't log back in

I logged out of my premium spotify account last week. Tried to log back in, didn't recognize my password.Tried to reset it through the email link they sent me, says "password link not valid".So I'm practically donating monthly to spotify without hear...

  • Casual Listener
  • I logged out of my premium spotify account last week. Tried to log back in, didn't recognize my password. Tried to reset it through the email link they sent me, says "password link not valid". So I...
  • Greenmachine44
  • Casual Listener
  • 455 Views
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  • password
  • 455 Views
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Shuffle repeats first song every 3 or 4 songs?

Shuffle Play will play a song, play three others, then play the first song played again, and then start repeating all songs regardless the number of songs on the playlist. Can this be fixed?

  • Casual Listener
  • Shuffle Play will play a song, play three others, then play the first song played again, and then start repeating all songs regardless the number of songs on the playlist.  Can this be fixed?
  • Jordi
  • Community Legend
  • 259 Views
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  • 259 Views
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I'm not able to log on spotify on android.

I've got a Nexus 7 2013 version and it's running stock android 5.1.1 Lollipop (Non rooted). It was working fine earlier back in 5.0.2 or something. But in 5.1 it started getting annoying. Cause sometimes when I was logged in I was not able to play an...

  • Newbie
  • I've got a Nexus 7 2013 version and it's running stock android 5.1.1 Lollipop (Non rooted). It was working fine earlier back in 5.0.2 or something. But in 5.1 it started getting annoying. Cause somet...
  • Whippet
  • Casual Listener
  • 275 Views
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How to show all offline music, in all playlists?

When going to My Music, and filter for offline tracks, it doesnt show offline tracks in many playlists. So, I simply cant random all offline tracks.I need to enter in each offline playlist and play it separately.Is that a bug?

  • Casual Listener
  • When going to My Music, and filter for offline tracks, it doesnt show offline tracks in many playlists. So, I simply cant random all offline tracks. I need to enter in each offline playlist and play...
  • Wootbeast
  • Casual Listener
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  • 945 Views
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On the new update : Suggested songs :(

When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a song from the playlist instead. This happend to me l...

  • Newbie
  • When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a s...
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  • Glitch
    Help
    Suggesting Songs
    Update
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Disabling Spotify Connect

Since a few days I am experiencing problems with playback on both my smartphone and my desktop PC caused by Spotify Connect.When I play music on my PC, playback randomly pauses and switches to a random song from the same or another playlist. Sometime...

  • Regular
  • Since a few days I am experiencing problems with playback on both my smartphone and my desktop PC caused by Spotify Connect. When I play music on my PC, playback randomly pauses and switches to a ...
  • lawrenrock_08
  • Newbie
  • 2401 Views
  • 8 replies
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  • 2401 Views
  • 8 replies
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Audio keeps pausing - LG G3

I have Spotify premium (v3.5.0.963) on my LG G3 Android device. Since upgrading my LG G3 device to Android 5.1.1, software VS98535A the audio has been poor. Every 30-40 seconds, the music pauses 1 sec, then continues. Same issue when using bluetooth ...

  • Newbie
  • I have Spotify premium (v3.5.0.963) on my LG G3 Android device. Since upgrading my LG G3 device to Android 5.1.1, software VS98535A the audio has been poor. Every 30-40 seconds, the music pauses 1 se...
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How to delete songs from a playlist via play queue

OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my playlist (stared playlist if that makes a difference)...

  • Visitor
  • OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my pl...
  • welshalanmurphy
  • Newbie
  • 520 Views
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  • 520 Views
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Switching facebook profile between accounts

I have only recently started using spotify, created an account using my email address and activated a 60 day trial.Within the time I have been using it, I had a moment of "the world is against me" and created a second free profile with a second email...

  • Visitor
  • I have only recently started using spotify, created an account using my email address and activated a 60 day trial. Within the time I have been using it, I had a moment of "the world is against me...
  • Taylor
  • Community Legend
  • 293 Views
  • 1 replies
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  • Facebook
    profile
    unsyncing
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