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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107343 Views

26 replies

3 likes

  • 107343 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217238 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217238 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571297 Views

79 replies

3 likes

  • 571297 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470720 Views

577 replies

40 likes

Account
Free
  • 470720 Views
  • 577 replies
  • 40 likes

Spotify Premium Anmeldung

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

Newbie

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
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Superuser Contribution Offline Modus deltes songs

Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and timeintervals. I already put the location of the offline playl...

Newbie

Hi.   I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and ti...

meahtenoha

Spotify

808 Views

2 replies

0 likes

  • 808 Views
  • 2 replies
  • 0 likes

Solved!! Spotify no longer works on samsung phones??

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my cell phone, only a black screen and after 2min it says th...

Casual Listener

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine.  Then Sunday (01/17/16) I could no longer log in on my ...

Granny41845

Casual Listener

1254 Views

6 replies

2 likes

  • 1254 Views
  • 6 replies
  • 2 likes

Payment keeps failing

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

Newbie

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

317 Views

0 replies

0 likes

  • 317 Views
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  • 0 likes

Transfering Music

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent me some generic e-mail that had nothing to do with...

Newbie

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent...

osornios

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

I cant save music in my sd

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

Newbie

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
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No premium features at all and double charge on credit card. How can I get help?

I was trying to get premium9 mxp for 3 months.I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the charge was successful and then a 2nd message with another ...

Newbie

I was trying to get premium 9 mxp for 3 months. I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the cha...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Make the app more album-listening friendly.

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response: ===================When you've started the song from an album you can always go back to that album by clicking: on ...

Casual Listener

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response:   =================== When you've started the son...

618 Views

0 replies

3 likes

Albums
UI
UX
  • 618 Views
  • 0 replies
  • 3 likes

Activities Mobile Phone

Hi There! I'm Italian, sorry for my English not so great.When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my computer! I use Spotify more on the mobile phone than on th...

Newbie

Hi There! I'm Italian, sorry for my English not so great. When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my comput...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Solved!! Unable to login to app or website on galaxy s6

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was ineffective, as the problem persists for chrome as we...

Newbie

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was in...

Cassycollins

Newbie

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Doesn't work back button in the widget 4x1

When I am using Spotify I can use the widget for pause, play and skip, but the back button does nothing. Spotify version: 5.5.0.653Android version 5.1 Regards,Cristián.

Music Fan

When I am using Spotify I can use the widget for pause, play and skip, but the back button does nothing.   Spotify version: 5.5.0.653 Android version 5.1   Regards, Cristián.

359 Views

0 replies

0 likes

  • 359 Views
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  • 0 likes

Spotify account linked to a false Facebook account

Hello everybody,my Spotify account has been linked to a false Facebook account.How can I change my profile again? thank you

Casual Listener

Hello everybody, my Spotify account has been linked to a false Facebook account. How can I change my profile again?     thank you

Astame

Community Legend

564 Views

5 replies

0 likes

  • 564 Views
  • 5 replies
  • 0 likes

Deletion

How do you delete individual songs or albums from the android device without deleting everything

Casual Listener

How do you delete individual songs or albums from the android device without deleting everything

user-removed

Not applicable

472 Views

3 replies

0 likes

  • 472 Views
  • 3 replies
  • 0 likes

Carga de canciones al iniciar la app y reproducir

Cada vez que abro la app y reproduzco mis canciones, ésta empieza a cargarlas. Esto es molesto, ya que, demora entre 5 a 10 min. y la appa se queda pegada, ademas de no poder reproducir. Tengo un S5 con Android 6.

Casual Listener

Cada vez que abro la app y reproduzco mis canciones, ésta empieza a cargarlas. Esto es molesto, ya que, demora entre 5 a 10 min. y la appa se queda pegada, ademas de no poder reproducir.   Ten...

SOAP_VA

Casual Listener

588 Views

2 replies

0 likes

  • 588 Views
  • 2 replies
  • 0 likes

Duplicating files

Now is the second time that this error appears. When I restart my cellphone Spotify asks for the password. When I gives it, the app starts to download my musics all over again. And it doesn't erase the old files. So my library gets duplicated and I c...

Newbie

Now is the second time that this error appears. When I restart my cellphone Spotify asks for the password. When I gives it, the app starts to download my musics all over again. And it doesn't erase t...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Spotify on my Android: Search - nothing happens. Why?

Spotify on my Android: Whenever I try to find an album, artist or song through the regular "Search" option nothing happens. Spotify just "tries" for like one minute (the circular indicator indicating it is doing something...) and then I get the messa...

Newbie

Spotify on my Android: Whenever I try to find an album, artist or song through the regular "Search" option nothing happens. Spotify just "tries" for like one minute (the circular indicator indicating...

387 Views

0 replies

1 likes

  • 387 Views
  • 0 replies
  • 1 likes

How to set up a place to store offline music (SD card, not internal memory)

Once again, Spotify decided to REMOVE all stored (offline) music, why? When i pressed 'download' on a playlist, Spotify in his 'very smart' way, decided that Internal memory is the best place (only 500MB free space), not a SD card (only 29GB free spa...

Music Fan

Once again, Spotify decided to REMOVE all stored (offline) music, why?   When i pressed 'download' on a playlist, Spotify in his 'very smart' way, decided that Internal memory is the best plac...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Solved!! Since lollipop no multitasking / running in background possible anymore

Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the song has to be started all over again. Nexus 5 Bui...

Casual Listener

Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the...

gr4vedigger

Newbie

1483 Views

4 replies

0 likes

  • 1483 Views
  • 4 replies
  • 0 likes

Help me please...

Spotify in our practice, never vouche even though I got a Premium Account to a friend today, and at the same time, I made payment to My Account. If a problem is encountered and this problem also and I use my campaign 0,99 £ I can't have Spotify premi...

Newbie

Spotify in our practice, never vouche even though I got a Premium Account to a friend today, and at the same time, I made payment to My Account. If a problem is encountered and this problem also and ...

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Solved!! Cant Play my PC local files on my Android phone.

Ok so I have downloaded an album onto my desktop, then added the album to my libary by adding the file location as a source. I am now able to play the album on my desktop pc. I then moved the songs into a playlist. The songs in the album are mp3 form...

Casual Listener

Ok so I have downloaded an album onto my desktop, then added the album to my libary by adding the file location as a source. I am now able to play the album on my desktop pc. I then moved the so...

jonsmith98479

Casual Listener

1198 Views

4 replies

0 likes

  • 1198 Views
  • 4 replies
  • 0 likes