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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112991 Views

26 replies

3 likes

  • 112991 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

227273 Views

147 replies

11 likes

Android
autoplay
bluetooth
  • 227273 Views
  • 147 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

585399 Views

79 replies

3 likes

  • 585399 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

481521 Views

577 replies

40 likes

Account
Free
  • 481521 Views
  • 577 replies
  • 40 likes

Spotify, Android, and ford applink

So with the recent update with a significantly improved UI and feature set (Yay! We now have radio access from the sync screen!) I noticed my #1 most used feature seems to have inadvertantly been removed. Previously I was able to hit menu, and choose...

Regular

So with the recent update with a significantly improved UI and feature set (Yay! We now have radio access from the sync screen!) I noticed my #1 most used feature seems to have inadvertantly been rem...

mckraken

Regular

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Spotify in Spain

I used Spotify free in Spain up to last year for many months on a couple of Android devices and then stopped using it. Coming back to it in April 2016, I'm now told that it's not available in Spain. This is only on my tablet, as I'm running it perfec...

Newbie

I used Spotify free in Spain up to last year for many months on a couple of Android devices and then stopped using it. Coming back to it in April 2016, I'm now told that it's not available in Spain. ...

jonan930504

Newbie

1077 Views

1 replies

1 likes

  • 1077 Views
  • 1 replies
  • 1 likes

Android app on OnePlus One complete mess

The app has been giving me so omuch trouble over the last few months and now that I have premium, since 3 weeks or so, it's becoming even more frustating. When I search for an artist or an album, I get an error message, saying that something went wro...

Newbie

 The app has been giving me so omuch trouble over the last few months and now that I have premium, since 3 weeks or so, it's becoming even more frustating. When I search for an artist or an albu...

806 Views

0 replies

0 likes

  • 806 Views
  • 0 replies
  • 0 likes

Impaired navigation after android update (6.0)

After the android 6.0 update I realized that spotify's overall navigation became worser than usual. The volume drops out of nothing, it shows the ''loading'' screen even if youre browsing through offline contet, it freezes everytime, for several time...

Regular

After the android 6.0 update I realized that spotify's overall navigation became worser than usual. The volume drops out of nothing, it shows the ''loading'' screen even if youre browsing through off...

512 Views

0 replies

0 likes

Android 6.0
  • 512 Views
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I have paid for Spotify Premium but can only shuffle play on Android Sony Walkman NWZ X2

Hi I have paid for premium but im still only able to shuffle. I have this problem on my mobile (Sony Xperia z3 compact) and also on my mp3 player (Sony Walkman NWZ X2) I paid over a grand for my Walkman, and want to use spotify to play music wireless...

Visitor

Hi    I have paid for premium but im still only able to shuffle. I have this problem on my mobile (Sony Xperia z3 compact) and also on my mp3 player (Sony Walkman NWZ X2)    I...

howie911

Newbie

666 Views

2 replies

0 likes

  • 666 Views
  • 2 replies
  • 0 likes

Se pausa cuando pasa de tema, tengo que entrar a la app para que se reproduzca

No se porque sucede esto y la verdad es un bajon, no quiero tener que estar entrando a la app cada vez que cambia de tema en una playlist. Ya verifique la configuracion y esta todo bien, no se que puede ser..tengo un Galaxy S6

Newbie

No se porque sucede esto y la verdad es un bajon, no quiero tener que estar entrando a la app cada vez que cambia de tema en una playlist. Ya verifique la configuracion y esta todo bien, no se que pu...

553 Views

0 replies

0 likes

  • 553 Views
  • 0 replies
  • 0 likes

Cobrança

Assinei a promoção de R$1,99 por 3 meses e me foi cobrado $10,00. Gostaria de saber o por que?

Newbie

Assinei a promoção de R$1,99 por 3 meses e me foi cobrado $10,00. Gostaria de saber o por que?

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Albums sauvegardés

Bonjour. Depuis mon application android, la liste des albums sauvegardés ne remonte pas. Savez vous pourquoi ?

Newbie

Bonjour. Depuis mon application android, la liste des albums sauvegardés ne remonte pas. Savez vous pourquoi ?

492 Views

0 replies

0 likes

  • 492 Views
  • 0 replies
  • 0 likes

No option to change to Internal Storage (phone memory)

Idk if I'm the only one who has this issue. But, as I kept on getting the "Download Error" due to full SD card storage. It's not letting me change it to Phone memory instead.

Casual Listener

Idk if I'm the only one who has this issue. But, as I kept on getting the "Download Error" due to full SD card storage. It's not letting me change it to Phone memory instead.

mamaniwaxnmigz

Casual Listener

676 Views

2 replies

0 likes

  • 676 Views
  • 2 replies
  • 0 likes

Solved!! the track is not available

Ok so i had spotify working for like 2 or three days and eas loving it now every single song i would listen to says track not available. There is nothing that tells me what to do how to get em back,, upgrade, or how i can fix it... Loved this app but...

Newbie

Ok so i had spotify working for like 2 or three days and eas loving it now every single song i would listen to says track not available. There is nothing that tells me what to do how to get em back,...

christina5155

Newbie

9230 Views

8 replies

0 likes

  • 9230 Views
  • 8 replies
  • 0 likes

Downloaded songs disappearing

Hey there. Having an issue where after downloading a number of albums, I open my library and find that a number of seemingly random songs from each album have disappeared. i.e. there is no longer a green download icon next to the song titles but inst...

Newbie

Hey there. Having an issue where after downloading a number of albums, I open my library and find that a number of seemingly random songs from each album have disappeared. i.e. there is no longer a g...

543 Views

0 replies

0 likes

  • 543 Views
  • 0 replies
  • 0 likes

Não consigo recuperar minha conta.

Recentemente, necessitei fazer alguns reajustes no meu celular, e como consequencia, foi necessário desinstalar o Spotify. Logo que fiz os reajustes e baixei o Spotify novamente, imaginei que eu fosse conseguir recuperar minha conta, mas não foi isso...

Newbie

Recentemente, necessitei fazer alguns reajustes no meu celular, e como consequencia, foi necessário desinstalar o Spotify.   Logo que fiz os reajustes e baixei o Spotify novamente, imaginei qu...

1223 Views

0 replies

0 likes

  • 1223 Views
  • 0 replies
  • 0 likes

Musica trava mesmo ela estando disponivel offline

Olá, ando tendo um problema muito irritante, sou membro premium, tenho milhares de músicas disponíveis offline, elas reproduzem normalmente por um tempo, mas após tocar algumas músicas, o som simplesmente para de sair, tudo indica q a música está sen...

Newbie

Olá, ando tendo um problema muito irritante, sou membro premium, tenho milhares de músicas disponíveis offline, elas reproduzem normalmente por um tempo, mas após tocar algumas músicas, o som simples...

1870 Views

0 replies

11 likes

player
spotify sound
  • 1870 Views
  • 0 replies
  • 11 likes

Too many suggested songs when listen an album

Hi thereWhen I'm trying to listen an album (undertale soundtrack), it's only let me to listen 2 or 3 songs from the album and then it hit me with 10 or more "suggested songs".I know that I'm listen from a android cellphone, i know that I'm listen wit...

Casual Listener

Hi there When I'm trying to listen an album (undertale soundtrack), it's only let me to listen 2 or 3 songs from the album and then it hit me with 10 or more "suggested songs". I know that I'm list...

edbangershow

Roadie

728 Views

3 replies

1 likes

  • 728 Views
  • 3 replies
  • 1 likes

Track name does not update over Bluetooth when the app is in the background

Occasionally when I'm listening to an album over Bluetooth and my phone's screen turns off, the Spotify app stops updating the current track name in the display of my car. If I unlock my phone and put the Spotify app into the foreground, the current ...

Newbie

Occasionally when I'm listening to an album over Bluetooth and my phone's screen turns off, the Spotify app stops updating the current track name in the display of my car.  If I unlock my phone ...

534 Views

0 replies

0 likes

  • 534 Views
  • 0 replies
  • 0 likes

Glitch causing ONLY suggested songs to play

After a few minutes of listening to any album or playlist only suggested songs will start playing for me. I have redownloaded Spotify several times on my android device but this does not seem to help. Is there any way to fix this glitch?

Newbie

After a few minutes of listening to any album or playlist only suggested songs will start playing for me. I have redownloaded Spotify several times on my android device but this does not seem to...

543 Views

0 replies

0 likes

  • 543 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium not Registering?

I have Spotify Premium, I use it to listen to music on my Android phone every day. I was using it earlier today. Tonight, however, it has suddenly stopped working - when I try to open a playlist or use the "search" function, every song is greyed-out,...

Casual Listener

I have Spotify Premium, I use it to listen to music on my Android phone every day. I was using it earlier today. Tonight, however, it has suddenly stopped working - when I try to open a playlist or u...

user-removed

Not applicable

9647 Views

43 replies

0 likes

  • 9647 Views
  • 43 replies
  • 0 likes

No puedo ingresar a la aplicacion

Hola baje la aplicación soy usuario registrado intento ingresar a la aplicación con mi correo y contraseña y me indica que es errónea aunque previamente la haya actualizado

Newbie

Hola baje la aplicación soy usuario registrado intento ingresar a la aplicación con mi correo y contraseña y me indica que es errónea aunque previamente la haya actualizado

464 Views

0 replies

1 likes

  • 464 Views
  • 0 replies
  • 1 likes