Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
For the past 3 days I have been unable to access the "Running" feature to listen to music set to a certain tempo. When I select "Running" under genre and moods on my android phone, after a very short loading circle, an error displays of "Sorry, somet...
For the past 3 days I have been unable to access the "Running" feature to listen to music set to a certain tempo. When I select "Running" under genre and moods on my android phone, after a very short...
Community Legend
849 Views
4 replies
0 likes
Hey there ,I'm abroad for some time now , I don't have access to play store using my US google account.I used to always go to m.spotify.com and download the latest apk .but now , for some reason this is no longer working.is there another way to downl...
Hey there , I'm abroad for some time now , I don't have access to play store using my US google account. I used to always go to m.spotify.com and download the latest apk . but now , for some reaso...
Community Legend
1310 Views
11 replies
0 likes
HI! First phone hold my offline playlist for 17 days untill it stoped working by just claiming that i can't play it offline.Second phone hold my offline playlist for 13 days same thing happened now, while on my PC it holded for 30 days like it should...
HI! First phone hold my offline playlist for 17 days untill it stoped working by just claiming that i can't play it offline. Second phone hold my offline playlist for 13 days same thing hap...
Community Legend
527 Views
3 replies
0 likes
Hello,I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card.However, all the data still shows up on phone storage instead of sd card storage.See screenshot...
Hello, I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card. However, all the data still shows up...
Community Legend
2556 Views
3 replies
0 likes
My desktop and my phone are connected to the same internet and everything, but my local files won't play on my phone. I see them in my playslit but when i try to play them nothing happens. Please help
My desktop and my phone are connected to the same internet and everything, but my local files won't play on my phone. I see them in my playslit but when i try to play them nothing happens. Please help
Community Legend
369 Views
1 replies
0 likes
I can't seem to connect to my philips spotify connect speakers. Connect works between devices but when I try to connect to the speakers connection fails
I can't seem to connect to my philips spotify connect speakers. Connect works between devices but when I try to connect to the speakers connection fails
Community Legend
551 Views
4 replies
0 likes
Hello, Anytime I run Spotify on my Android and the screen is off... it auto-shutdowns after 2-3 songs. Is there any way to rectify this? Thanks!
Hello, Anytime I run Spotify on my Android and the screen is off... it auto-shutdowns after 2-3 songs. Is there any way to rectify this? Thanks!
Newbie
1762 Views
5 replies
0 likes
Hello,i changed my mobil phone. All songs were downloaded on my sd-card.I put the sd-card on my new phone and started spotify. But the songs wont be found on spotify.Must i download all songs once again ? and what is with the space on the card, can o...
Hello, i changed my mobil phone. All songs were downloaded on my sd-card. I put the sd-card on my new phone and started spotify. But the songs wont be found on spotify. Must i download all songs o...
Community Legend
875 Views
1 replies
0 likes
Just recently trying out the Android world and coming from iOS. When playing music and locking the phone, there's only a little bar for music controls on lock screen. Only options to skip forward or pause. Can the lock screen be like setup like iOS? ...
Just recently trying out the Android world and coming from iOS. When playing music and locking the phone, there's only a little bar for music controls on lock screen. Only options to s...
Newbie
81933 Views
7 replies
4 likes
Can't find the album of maximum balloon although it is given in the web version. So if I search for the song "tiger" maximum balloon feat aku in Google, I can see the song. If I touch on "open with the app" , the app opens but the song is not played....
Can't find the album of maximum balloon although it is given in the web version. So if I search for the song "tiger" maximum balloon feat aku in Google, I can see the song. If I touch on "open with t...
Casual Listener
411 Views
1 replies
0 likes
Spotify crashes within seconds of opening the app every time. Is there a way you could compile a version with a target of Android N and post it here for people running the Developer Preview?
Spotify crashes within seconds of opening the app every time. Is there a way you could compile a version with a target of Android N and post it here for people running the Developer Preview?
Community Legend
543 Views
1 replies
0 likes
I use the play queue a lot, and I've noticed some problems in the new "Up next" version. If the same song appears several times in the queue, and I check one of them and select "remove", then all occurrences disappear.
I use the play queue a lot, and I've noticed some problems in the new "Up next" version. If the same song appears several times in the queue, and I check one of them and select "remove", then all occ...
Spotify Legend
476 Views
2 replies
1 likes
I can click the chromecast audio in spotify, but nothing happens...
I can click the chromecast audio in spotify, but nothing happens...
Community Legend
734 Views
3 replies
0 likes
Hi,no matter what I do, spotiy keeps re-downloading all my offline albums every few days. I made sure download is complete. I re-installed spotify and the problem continues. it is annoying me so much that I am close to cancelling my account. Today I ...
Hi, no matter what I do, spotiy keeps re-downloading all my offline albums every few days. I made sure download is complete. I re-installed spotify and the problem continues. it is annoying me so mu...
Not applicable
826 Views
2 replies
0 likes
So I downloaded spotify on my new galaxy grand prime and as I was looking in the settings I saw an equilizer option so I clicked on it and I was given a message saying it may mess with the sound and that if u have problems I should disable it so it d...
So I downloaded spotify on my new galaxy grand prime and as I was looking in the settings I saw an equilizer option so I clicked on it and I was given a message saying it may mess with the sound and ...
Community Legend
408 Views
1 replies
0 likes
Surprised that it does not do this right away. I am always near the storage limit of my phone and like to rotate the offline albums, and so I find it very frustrating that the data is not immediately removed after turning off "available offline".1. H...
Surprised that it does not do this right away. I am always near the storage limit of my phone and like to rotate the offline albums, and so I find it very frustrating that the data is not immediately...
Music Fan
1186 Views
7 replies
1 likes
So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone was a breeze. there's the problem though LOCAL FILES ...
So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone wa...
Community Legend
762 Views
2 replies
0 likes
Ok, so I've had spotify for 4 months now. I used to listen to alot of stuff, but now some of the songs I listen to are marked as "unplayable". They were playable a month or two ago. What happened?? Please help me because it has confused me for the lo...
Ok, so I've had spotify for 4 months now. I used to listen to alot of stuff, but now some of the songs I listen to are marked as "unplayable". They were playable a month or two ago. What happened?? P...
Community Legend
502 Views
1 replies
0 likes
I don't know if this is an update just for Android, but I don't like it. It won't let me skip or play any song I want that's in my playlist unless I upgrade to premium. This just made me start to hate this app. I was loving it more than other apps, n...
I don't know if this is an update just for Android, but I don't like it. It won't let me skip or play any song I want that's in my playlist unless I upgrade to premium. This just made me start to hat...
Newbie
35844 Views
11 replies
9 likes
Hello! I have a problem on my Android Nexus 6 running 6.0.1 Marshmallow and fully updated Spotify client. When I play a playlist from my Android, the song will stop playing 1-3 seconds before it ends. It does not pause, I cannot toggle the pause/play...
Hello! I have a problem on my Android Nexus 6 running 6.0.1 Marshmallow and fully updated Spotify client. When I play a playlist from my Android, the song will stop playing 1-3 seconds before it ends...
Spotify Star
705 Views
3 replies
0 likes
