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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6012 Views

0 replies

7 likes

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  • 7 likes

Problem with Spotify android app and chromecast

Can Spotify fix its app for an android device to use chromecast audio. This problem has been reported in forums. When you press play it flicks back to stop. The Pandora app works perfectly with chromecast audio. If Spotify can't fix its android app s...

Newbie

Can Spotify fix its app for an android device to use chromecast audio. This problem has been reported in forums. When you press play it flicks back to stop. The Pandora app works perfectly with chrom...

337 Views

0 replies

0 likes

  • 337 Views
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Solved!! Downloads taking up storage space

Lately I had been getting an error on my phone about low storage, but seeing as I don't have anything but a few pictures and apps, I knew it had to do with Spotify as I had a similar problem before, where I had downloaded too many albums. However, af...

Casual Listener

Lately I had been getting an error on my phone about low storage, but seeing as I don't have anything but a few pictures and apps, I knew it had to do with Spotify as I had a similar problem before, ...

eharwy

Casual Listener

1021 Views

1 replies

0 likes

downloads
  • 1021 Views
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  • 0 likes

Playlist

HiI have created playlist but it does not play continueI have to forward. I tied logout then reinstalled SpotifyDid not work

Casual Listener

Hi I have created playlist but it does not play continue I have to forward. I tied logout then reinstalled Spotify Did not work

Daniel

Community Legend

488 Views

6 replies

0 likes

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Can't hear facebook messenger notification sounds while using spotify, unlike all the others sounds

I can hear all app-in sounds, even facebook ones, but when i get a message on messenger the phone vibrates but i get no sound.i have sound on in the app, tried to switch between sounds, but didn't work eitherthis happens since the first time i used s...

Newbie

I can hear all app-in sounds, even facebook ones, but when i get a message on messenger the phone vibrates but i get no sound. i have sound on in the app, tried to switch between sounds, but didn't ...

Daniel

Community Legend

4639 Views

1 replies

0 likes

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Lock screen widget for Acer Liquid Jade Z

Hi Spotify Community,I recently bought an Acer Liquid Jade Z and there's no Spotify widget appearing on my screen when the app is working and my phone is locked.I had a look at the other topics but I didn't find any answer. I don't think there are ot...

Regular

Hi Spotify Community, I recently bought an Acer Liquid Jade Z and there's no Spotify widget appearing on my screen when the app is working and my phone is locked. I had a look at the other topics...

arnehuang

Newbie

1007 Views

12 replies

0 likes

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ghost copies of modified local tracks

Hi. I have a playlist with some local files files in it. I have retagged and renamed most of the files. The changes are visible in the desktop client, but on my Android device there are duplicate entries for local tracks that have been modified. It s...

Regular

Hi. I have a playlist with some local files files in it. I have retagged and renamed most of the files. The changes are visible in the desktop client, but on my Android device there are duplicate ent...

Daniel

Community Legend

455 Views

3 replies

0 likes

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SD card memory decreased

Hello everybody I store my music into SD card, but when I delete couple songs from my playlist, memory of SD card didn't increased. Its showing the same amount of free space as it was before delete. My telephone is Sony Xperia Z3 compact. Does anybod...

Casual Listener

Hello everybody 🙂   I store my music into SD card, but when I delete couple songs from my playlist, memory of SD card didn't increased. Its showing the same amount of free space as it was bef...

Daniel

Community Legend

292 Views

1 replies

0 likes

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just not working

Songs don't play offline, online plays one song then stops, worked perfectly fine until I updated.

Casual Listener

Songs don't play offline, online plays one song then stops, worked perfectly fine until I updated.

Daniel

Community Legend

539 Views

5 replies

0 likes

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Spotify is downloading music on internal storage instead of sdcard

Hi guys, I have a moto g3 8gb with an 128 sdcard formated as internal storage... But for one reason or another Spotify seams to refuse to use the sdcard for storing it's data (downloaded music), everything is on the internal storage and because of th...

Casual Listener

Hi guys, I have a moto g3 8gb with an 128 sdcard formated as internal storage... But for one reason or another Spotify seams to refuse to use the sdcard for storing it's data (downloaded music), ever...

Daniel

Community Legend

575 Views

3 replies

0 likes

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Playlist wird ohne Tob abgespielt

Hallo!:)Ich habe aktuell den Probemonat von Spotify und ich bin an sich begeistert.Mich stört es aber tierisch, dass meine offline Playlist nur 2-3 Songs laut abspielt und dann hört man nichts mehr, das nächste Lied wird abgespielt, aber wie gesagt o...

Casual Listener

Hallo!:) Ich habe aktuell den Probemonat von Spotify und ich bin an sich begeistert. Mich stört es aber tierisch, dass meine offline Playlist nur 2-3 Songs laut abspielt und dann hört man nichts ...

Daniel

Community Legend

425 Views

1 replies

0 likes

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Sony Xperia latest update crashes Spotify

Me and my wife both encountered the same problem as soon as upgraded Sony Xperia latest update. Error message said "No storage area found, check the device storage settings" Please help!

Casual Listener

Me and my wife both encountered the same problem as soon as upgraded Sony Xperia latest update. Error message said "No storage area found, check the device storage settings" Please help!

Daniel

Community Legend

455 Views

1 replies

0 likes

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  • 1 replies
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Android Wear add to Library?

Hi all, is it possible from Android wear to be able to add tracks to my libary? If I'm listening to a station I offten want to add tracks I like but I need to get my phone out to do so!

Visitor

Hi all, is it possible from Android wear to be able to add tracks to my libary? If I'm listening to a station I offten want to add tracks I like but I need to get my phone out to do so!

359 Views

0 replies

1 likes

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Spotify crashes in Android 5.0 as soon as it opens

Spotify crashes in Samsung Galaxy S5, 5.0 as soon as it opens, or does not open at all. I've already re-installed Spotify and restarted the system several times; already cleaned the cache.I have a Premium accountSpotify app version: 4.8.0.1004

Newbie

  Spotify crashes in Samsung Galaxy S5, 5.0 as soon as it opens, or does not open at all.   I've already re-installed Spotify and restarted the system several times; already cleaned the ...

Tepe

Casual Listener

321 Views

2 replies

0 likes

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Artist's update notification on mobile device

Hi guys, I really like Spotify notification about followed artists update on desktop. Is there a way to get it on mobile device? No, I'm not talking about push, I talking about page where I can find all my updates about artists if I already seen push...

Visitor

Hi guys,   I really like Spotify notification about followed artists update on desktop. Is there a way to get it on mobile device? No, I'm not talking about push, I talking about page whe...

Daniel

Community Legend

937 Views

3 replies

0 likes

Artists Favorites
new release
Notifications
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Solved!! Dont Have word or shows in Genres & Moods.

i have spotify preminum but i dont have word or shows in my Genres & Moods but my firend does. Can someone help me fix this or tell me why i dont have it. Thanks.

Regular

i have spotify preminum but i dont have word or shows in my Genres & Moods but my firend does. Can someone help me fix this or tell me why i dont have it.         Thanks.

nils010

Newbie

2861 Views

8 replies

1 likes

  • 2861 Views
  • 8 replies
  • 1 likes

Android app won't open - can't detect storage online or offline

Hi all! Phone: Android Galaxy Note 6 My phone has this problem where it randomly forgets that my SD card exists and then corrupts it, so I never have my own music on-hand. Instead, I have Spotify, which is set up to play online (of course), as well a...

Newbie

Hi all! 😄   Phone: Android Galaxy Note 6   My phone has this problem where it randomly forgets that my SD card exists and then corrupts it, so I never have my own music on-hand. Instea...

Daniel

Community Legend

689 Views

1 replies

0 likes

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Can't login to app (android)

I have a Samsung Galaxy Grand Prime and ever since I updated the app it won't let me log in. I tried creating a new account and it let me in but I logged and out and tried to log back in and now I having the exact same problem

Casual Listener

I have a Samsung Galaxy Grand Prime and ever since I updated the app it won't let me log in. I tried creating a new account and it let me in but I logged and out and tried to log back in and now I ha...

Daniel

Community Legend

1271 Views

3 replies

0 likes

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Ayuda con Playlist

hola buenas tardes , quisiera que me ayuden con lo siguiente: cree una playlist colaborativa con maigos ne los cuales todos aportamos musica. como funciona eso?... osea si ellos agregan lista , yo voy ap oder ver los temas? ,si hay temas que no quier...

Casual Listener

  hola buenas tardes , quisiera que me ayuden con lo siguiente:  cree una playlist colaborativa con maigos ne los cuales todos aportamos musica. como funciona eso?... osea si ellos agreg...

Bittencourt

Spotify Star

486 Views

3 replies

0 likes

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Solved!! Unable to use Spotify on Android Wear and Bluetooth headset

Hi all, I have seen constant complaints about spotify not working with bluetooth headset and android wear. I have a Huawei Y550, 4.4.4 with a bluetooth headset and LG Urbane Android Watch. I can play music through the headset but can't play/pause. No...

Casual Listener

Hi all,   I have seen constant complaints about spotify not working with bluetooth headset and android wear.   I have a Huawei Y550, 4.4.4 with a bluetooth headset and LG Urbane Android...

dillongunruh

Newbie

22666 Views

12 replies

0 likes

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Konto aktualisieren

Hallo,Ich habe gelesen, dass man alle 30 Tage online gehen muss, damit man die heruntergeladenen Songs weiterhin offline anhören kann.Ist das richtig?Ich habe mein Premium-Abo am 8 März erstellt damit ich auf meiner Weltreise auf einer einsamen Insel...

Newbie

Hallo, Ich habe gelesen, dass man alle 30 Tage online gehen muss, damit man die heruntergeladenen Songs weiterhin offline anhören kann. Ist das richtig? Ich habe mein Premium-Abo am 8 März erstell...

Nico

Community Legend

1470 Views

1 replies

0 likes

  • 1470 Views
  • 1 replies
  • 0 likes