Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
209758 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
559374 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462162 Views
575 replies
39 likes
Hello, I have a samsung s7 and just this morning my spotify app says i went offline and i tried to load my computer spotfy and get the same thing. I went and tried restarting my app and nothing. Then i redownloaded the app and it wouldnt logg me in. ...
Hello, I have a samsung s7 and just this morning my spotify app says i went offline and i tried to load my computer spotfy and get the same thing. I went and tried restarting my app and nothin...
Music Fan
499 Views
1 replies
0 likes
Hey guysA friend of mine has spotify too, but he has a special feature. The different pictures of the playing songs are his phone background at the same time. They always change. How is that possible? (Sorry for my bad english, isnt my native languag...
Hey guys A friend of mine has spotify too, but he has a special feature. The different pictures of the playing songs are his phone background at the same time. They always change. How is that possib...
Music Fan
4805 Views
1 replies
0 likes
Ok, paid for premium a few hours ago and my service is worse than when I was on free!! Cannot list to the songs in my playlist in the order I want, keep getting the stupid "Join Premium Today" Well I did, received confirmation from bank that it went ...
Ok, paid for premium a few hours ago and my service is worse than when I was on free!! Cannot list to the songs in my playlist in the order I want, keep getting the stupid "Join Premium Today" ...
Community Legend
455 Views
1 replies
0 likes
acabo de hacerme premium y no me va... lo intente 4 veces y nada con la tarjeta y me llego el mensaje al movil de que se hizo el cobro y nada.. por cierto, al hacerlo 4 veces, es decir poner la tarjeta 4 veces me cobran 4 veces en la misma cuenta?
acabo de hacerme premium y no me va... lo intente 4 veces y nada con la tarjeta y me llego el mensaje al movil de que se hizo el cobro y nada.. por cierto, al hacerlo 4 veces, es decir poner la tarje...
Community Legend
630 Views
3 replies
0 likes
He desinstaldo e instalado de varias maneras y desde varios dispositivos y me sigue saliendo la version free...¿Alguien puede ayudarme?
He desinstaldo e instalado de varias maneras y desde varios dispositivos y me sigue saliendo la version free...¿Alguien puede ayudarme?
266 Views
0 replies
0 likes
Hello,The widget on my s7 grays out after a couple minutes. I do not have any battery saving options enabled. I have also gone and turned off "save power" on after 3 days on Spotify. Nothing seems to work. After a couple minutes it looks like the scr...
Hello, The widget on my s7 grays out after a couple minutes. I do not have any battery saving options enabled. I have also gone and turned off "save power" on after 3 days on Spotify. Nothing seem...
Roadie
1549 Views
8 replies
0 likes
Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no notifications coming in, nor do not have any Spotify widgets activ...
Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no ...
Regular
19175 Views
6 replies
3 likes
Hey guys!My spotify account is linked to my facebook. Since logging out of my spotify app on my android smartphone on Saturday i am no more able to log in. Everytime i try to log in to my spotify app the message "a facebook error occurred. Please try...
Hey guys! My spotify account is linked to my facebook. Since logging out of my spotify app on my android smartphone on Saturday i am no more able to log in. Everytime i try to log in to my spotify a...
464 Views
0 replies
0 likes
Hello, first of all, Sry for my english,I have big troubles with my spotify app on my Huawei p8 lite : when I reboot my phone or shut it down, all my playlists desync...it's horrible because I have thousands songs to resync everytime I forget to rech...
Hello, first of all, Sry for my english, I have big troubles with my spotify app on my Huawei p8 lite : when I reboot my phone or shut it down, all my playlists desync...it's horrible because I have...
270 Views
0 replies
0 likes
Hi guysI had all my music downloaded in normal quality but I went to settings and switched to extreme quality. Does this automatically change the sound quality of the music that has been in my library or does it only change the quality of the music t...
Hi guys I had all my music downloaded in normal quality but I went to settings and switched to extreme quality. Does this automatically change the sound quality of the music that has been in my li...
Community Legend
600 Views
3 replies
0 likes
I CAN NOT figure out how to make my playlist public. For instance my spouse follows me, but the playlist that I have created can not be seen when my profile is searched from another device. Can someone help with this.
I CAN NOT figure out how to make my playlist public. For instance my spouse follows me, but the playlist that I have created can not be seen when my profile is searched from another device. Can someo...
Community Legend
393 Views
1 replies
0 likes
Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all?This app is getting worse and worse. The other day it used my mobile data instead of offline saved da...
Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all? This app is getting worse and worse. The other...
Composer
896 Views
5 replies
0 likes
Yesterday, I was listening to Spotify in my kitchen. A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this Device]" Meaning that my music from my Android (running the la...
Yesterday, I was listening to Spotify in my kitchen. A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this De...
Casual Listener
1371 Views
4 replies
0 likes
Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato para corrigir isso
Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato pa...
Community Legend
407 Views
1 replies
0 likes
Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?
Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?
Spotify
634 Views
2 replies
0 likes
Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?
Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?
378 Views
0 replies
0 likes
Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and timeintervals. I already put the location of the offline playl...
Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and ti...
Spotify
793 Views
2 replies
0 likes
So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my cell phone, only a black screen and after 2min it says th...
So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my ...
Casual Listener
1226 Views
6 replies
2 likes
Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal
Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal
315 Views
0 replies
0 likes
