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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Playlists wont load

I recently made some new playlists and after spotify 'forgot' most of my songs (couldnt play any song i downloaded,needed to go online and redownload most of them) 6 of my playlist wont load. It says "loading" and "0 songs" although there are about 2...

Newbie

I recently made some new playlists and after spotify 'forgot' most of my songs (couldnt play any song i downloaded,needed to go online and redownload most of them) 6 of my playlist wont load. It says...

456 Views

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Automatically downloading

Hello, on Android when I launch Spotify it automatically downloads the songs on my device, even though I only made avaliable online two playlist, but apparently il is downloading everything without asking... (on Wifi) and I just don't know how to sto...

Newbie

Hello, on Android when I launch Spotify it automatically downloads the songs on my device, even though I only made avaliable online two playlist, but apparently il is downloading everything without a...

322 Views

0 replies

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Playlist radio

Let me preface this message that I currently have a premium membership 7 day trial and prefer to listen to music in a radio setting vs playlists.... So I created a playlist with 350+ songs from different sub-genres of EDM and then clicked on playlist...

Casual Listener

Let me preface this message that I currently have a premium membership 7 day trial and prefer to listen to music in a radio setting vs playlists.... So I created a playlist with 350+ songs from ...

sayhellotoNessa

Regular

580 Views

1 replies

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Offline devices

How do I add offline devices

Newbie

How do I add offline devices

sayhellotoNessa

Regular

502 Views

1 replies

0 likes

Offline Devices
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Spotify will not play on Mobile or WIFi

Spotify has suddenly stopped working on my phone. I have an HTC Desire 520 that I bought less than a month ago. It was working fine last week.I have uninstalled, reinstalled, cleared the cache and my playlists are still grayed out, and now Spotify is...

Casual Listener

Spotify has suddenly stopped working on my phone. I have an HTC Desire 520 that I bought less than a month ago. It was working fine last week. I have uninstalled, reinstalled, cleared the cache an...

soopremebeing

Casual Listener

631 Views

3 replies

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How Do I Get Spotify To Play In My Car Through Bluetooth?

I have a 2011 Chevy Cruze that is paired to my phone. I can make and receive calls just fine, but I can't figure out how to play my Spotify without having to plug the cable into my phone and listening to it that way. Is it my car or the app that's no...

Newbie

I have a 2011 Chevy Cruze that is paired to my phone. I can make and receive calls just fine, but I can't figure out how to play my Spotify without having to plug the cable into my phone and listenin...

Joe

Community Legend

4001 Views

1 replies

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still cant get my premium suscription

I paid for the premium suscription, but Im still on the free mode. First, I closed the app and entered again, and still on free mode. Then I totally erased the app and downloaded again... but still on free mode..... what else can I do???

Newbie

I paid for the premium suscription, but Im still on the free mode. First, I closed the app and entered again, and still on free mode. Then I totally erased the app and downloaded again... but still o...

510 Views

0 replies

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Playback Glitch (Only one genre plays from my multi genre playlist)

For some reason when I use Spotify on my S6 Edge to control playback of Spotify on my PC, Spotify will only play country music from my playlist. My playlist consists of over 2000 songs and only half of them are country. When I try to re-shuffle on my...

Newbie

For some reason when I use Spotify on my S6 Edge to control playback of Spotify on my PC, Spotify will only play country music from my playlist. My playlist consists of over 2000 songs and only half ...

rastinmajera

Newbie

628 Views

1 replies

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What happens to my saved songs when I uninstall the app?

I will start this by saying I am a Premium user and I use Spotify almost solely on my Galaxy Note 4. Recently I have been getting a pop-up that says I have reached the maximum number of downloads. From what I understand this is 3,333 on a single devi...

Newbie

I will start this by saying I am a Premium user and I use Spotify almost solely on my Galaxy Note 4.  Recently I have been getting a pop-up that says I have reached the maximum number of downloa...

osornios

Spotify Star

54929 Views

5 replies

4 likes

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not recieving what I pay for

about a day or two I purchase the promotion of 3 months for .99 . I was excited to listen to music without adds, but when I when to see if my account was active to the promotion everything was still the same . I cant listen to the music I choose . th...

Casual Listener

about a day or two I purchase the promotion of 3 months for .99 . I was excited to listen to music without adds, but when I when to see if my account was active to the promotion everything was still ...

351 Views

0 replies

0 likes

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Automatically shuts down Spotify after +/-3 tracks

No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks.I tried to reinstall but nothing works...some ideas anyone?Cheerz,B.

Newbie

No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks. I tried to reinstall but nothing works...some ideas anyone? Cheerz, B.

Sarah_gregan

Newbie

558 Views

2 replies

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the music dissepears from offlinemode

why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull to have premium if the music dissepears from offlin...

Newbie

why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull ...

412 Views

0 replies

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premium

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

Newbie

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

Joe

Community Legend

411 Views

1 replies

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Stop reuploading existing tracks to spotify playlists

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which songs in a playlist are new. In other words somethin...

Music Fan

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which s...

319 Views

0 replies

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Lost access

I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists. What do I do.

Newbie

I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists.  What do I do.

Bittencourt

Spotify Star

364 Views

1 replies

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paid .99$ twice still doesn't allow me to use premium!?!?! help

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I thought ok maybe it didn't charge me since it said I c...

Newbie

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I tho...

osornios

Spotify Star

410 Views

1 replies

0 likes

premium fail help
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ManuelaTeodoro

Recebi um e-mail de falha no pagamento da mensalidade spotify.Efetuei o pagamento.Na minha fatura o valor veio duplicado. Gostaria de uma resolução.

Casual Listener

Recebi um e-mail de falha no pagamento da mensalidade spotify. Efetuei o pagamento. Na minha fatura o valor veio duplicado. Gostaria de uma resolução.

Bittencourt

Spotify Star

497 Views

3 replies

0 likes

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Automatic payment

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo account so transfer automatic payments to hit the co...

Newbie

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo a...

MattSuda

Spotify Star

393 Views

1 replies

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Spotify logs me out and deletes downloaded songs

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it back to the area it was, it says there's an error....

Casual Listener

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it...

339 Views

0 replies

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Sonos and Android Issue - Spotify has been paused because account is used somewhere else

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. Additionally, if I'm playing music on my phone and ...

Casual Listener

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. ...

Speedhacks

Casual Listener

556 Views

2 replies

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