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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118222 Views

27 replies

4 likes

  • 118222 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238097 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238097 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

598987 Views

79 replies

3 likes

  • 598987 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

491560 Views

581 replies

42 likes

Account
Free
  • 491560 Views
  • 581 replies
  • 42 likes

Spotify premium.

I bought a Google play card and I wanna buy premium and I need a solution

Casual Listener

I bought a Google play card and I wanna buy premium and I need a solution

Gtadrian707

Casual Listener

991 Views

5 replies

0 likes

  • 991 Views
  • 5 replies
  • 0 likes

Spotify Premium

It own't accept my debit card and it has money in it and I called the bank and they said something is wrong with spotifys servers

Newbie

It own't accept my debit card and it has money in it and I called the bank and they said something is wrong with spotifys servers

osornios

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Spotify turn offs

i wounder why my spotify turns off when I play music. and i have to press play again and the song starts over. ( i have premium) i have tried to delete the app and download it again and it still does it.

Casual Listener

i wounder why my spotify turns off when I play music. and i have to press play again and the song starts over. ( i have premium)    i have tried to delete the app and download it again an...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

How to delete downloaded songs on andriod?

Hi there,I have downloaded songs from the playlist "my music" onto my android phone. Will they be automatically deleted from my phone after I've deleted them from the playlist? Or do I have to delete them manually? I don't want to waste space from my...

Newbie

Hi there, I have downloaded songs from the playlist "my music" onto my android phone. Will they be automatically deleted from my phone after I've deleted them from the playlist? ...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Solo Funciona con conexion WIFI

La aplicacion no me funciona con datos moviles, solo funciona cuando estoy conectado al WIFI, pense que era por que estaba en version gratuita, por lo que me hice Premiun y sigue sin funciona.

Casual Listener

La aplicacion no me funciona con datos moviles, solo funciona cuando estoy conectado al WIFI, pense que era por que estaba en version gratuita, por lo que me hice Premiun y sigue sin funciona. 

750 Views

0 replies

1 likes

  • 750 Views
  • 0 replies
  • 1 likes

Cannot connect premium on my Samsung phone

I have premium, and it is ok on my computer. But when i downloaded Spotify on my Samsung Galaxy A3 phone I get only the free verson of Spotify. I thougt I did`nt compleeted the payment maybe, but when I tried to pay again It said that I already had p...

Newbie

I have premium, and it is ok on my computer. But when i downloaded Spotify on my Samsung Galaxy A3 phone I get only the free verson of Spotify. I thougt I did`nt compleeted the payment maybe, but whe...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

Bug problem

Hi! I'm getting some problems using spotify:When I play my music on android, often after two or three songs it suddenly stops playing. 1. I open the program2. then I played music offline or online (it can be from a specific playlist or from the root ...

Newbie

Hi! I'm getting some problems using spotify: When I play my music on android, often after two or three songs it suddenly stops playing.   1. I open the program 2. then I played music offline...

731 Views

0 replies

0 likes

Android 5.0.2
bug report
spotify 5.6.0.701
  • 731 Views
  • 0 replies
  • 0 likes

Detecting devices

Why my spotify account keeps detecting three devices even though I only have one.It keeps on deleting my downloaded songs!! It's so FRUSTRATING!!!

Newbie

Why my spotify account keeps detecting three devices even though I only have one. It keeps on deleting my downloaded songs!! It's so FRUSTRATING!!!

Jayb72

Community Legend

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Available devices

My spotify account keeps allowing a phone called "Mohammed iphone" change my songs and add play lists. I do not know anyone by that name and if I go to my account that name is no where to be found except on available devices. Help this is really anno...

Newbie

My spotify account keeps allowing a phone called "Mohammed iphone" change my songs and add play lists. I do not know anyone by that name and if I go to my account that name is no where to be found ex...

Bittencourt

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Spotify and cleaner apps

Hey, I emailed support about this already but I didn't get an answer, hoping a forums post might generate more visibility. My name is Adam, I am representing KS Mobile and the app Clean Master. This app is designed to remove junk files from people's ...

Casual Listener

Hey,   I emailed support about this already but I didn't get an answer, hoping a forums post might generate more visibility.    My name is Adam, I am representing KS Mobile and...

PixelSword

Newbie

4476 Views

8 replies

0 likes

  • 4476 Views
  • 8 replies
  • 0 likes

Solved!! Change phone / offline music

Hi, I have a question, If i change my phone, the list of my offline music is not saves ? So how can i do to keep this list, and don't select again every song in my new phone? Thanks

Visitor

Hi,  I have a question,  If i change my phone, the list of my offline music is not saves ?  So how can i do to keep this list, and don't select again every song in my new phone?&nbs...

osornios

Spotify Star

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Communication

Perhaps it is possible to indicate clearly on the premium page how it works with the offline playback capabilities. Now I got yesterday suddenly 2.5GB downloaded music on my phone. Now there was a glitch in Spotify Netherlands so maybe it has to do w...

Newbie

Perhaps it is possible to indicate clearly on the premium page how it works with the offline playback capabilities. Now I got yesterday suddenly 2.5GB downloaded music on my phone. Now there was a gl...

blake

Community Legend

641 Views

1 replies

0 likes

main-Android
  • 641 Views
  • 1 replies
  • 0 likes

Some songs won't play

Recently, some of the songs on my list will not play. Spotify will change to the song, the play button will show that it's playing, but there is no sound nor does the song "progress". This is mighty annoying.

Newbie

Recently, some of the songs on my list will not play. Spotify will change to the song, the play button will show that it's playing, but there is no sound nor does the song "progress". This is mighty ...

osornios

Spotify Star

534 Views

1 replies

2 likes

  • 534 Views
  • 1 replies
  • 2 likes

Removing an offline device

I have only one online/offline device that a use to enjoy Spotify.In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times.1) My question is, would I lose all my downloaded music...

Newbie

I have only one online/offline device that a use to enjoy Spotify. In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times. ...

jonasherdegen

Community Legend

825 Views

1 replies

0 likes

Offline Devices
remove
  • 825 Views
  • 1 replies
  • 0 likes

Payment

Newbie

Bittencourt

Spotify Star

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (5.3.0)

What's new in this version (5.3.0) New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Settings and UI Various other bug fixes & improvements How the app release process work...

Community Legend

  What's new in this version (5.3.0)   New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Sett...

VitosX

Music Fan

6178 Views

9 replies

4 likes

Android
Release Notes
  • 6178 Views
  • 9 replies
  • 4 likes

an old account

I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been paying for it the last 2 months and can't use it. ...

Visitor

I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been...

user-removed

Not applicable

988 Views

4 replies

0 likes

Account
  • 988 Views
  • 4 replies
  • 0 likes

Spotify Can't remember downloaded songs.

Hi, I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly see that spotify has 2GB of music data, and if i open Spotify ...

Regular

Hi,   I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly se...

wuf_1

Regular

720 Views

2 replies

0 likes

  • 720 Views
  • 2 replies
  • 0 likes