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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387695 Views

545 replies

34 likes

Account
Free
  • 387695 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

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Lost my playlists and music

Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Facebook and nothing has worked so far. Any suggestio...

Newbie

Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Fa...

user-removed

Not applicable

330 Views

1 replies

0 likes

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  • 1 replies
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Trouble connecting to car bluetooth

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because it won't leave that screen. I've tried turning the...

Casual Listener

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because...

brittnlaw

Casual Listener

850 Views

2 replies

1 likes

  • 850 Views
  • 2 replies
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Volume way too high

Hi, I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0).The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all the way down and it's still pretty loud. I would like to be abl...

Newbie

Hi,   I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0). The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all t...

417 Views

0 replies

0 likes

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Solved!! Spotify Connect while device is locked

I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect.When i leave the app or lock (without code) the device, it is marked as "not avaliable" in ...

Casual Listener

I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect. When i leave the app or lock (without ...

louisstilling

Casual Listener

5719 Views

4 replies

0 likes

  • 5719 Views
  • 4 replies
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Samsung Galaxy S3 - Spotify stops playback of songs when the screen locks.

I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine while the screen is active, but I can not keep touc...

Visitor

I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine ...

LClark07

Newbie

3275 Views

12 replies

0 likes

  • 3275 Views
  • 12 replies
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[P] Login again after reboot / cold start

Hello! I'm facing the following problem:after each device reboot or cold start I must login again with credentials when starting the app. This is not an issue with login! When providing the correct credentials the app works as expected. Is there a sp...

Visitor

Hello!   I'm facing the following problem: after each device reboot or cold start I must login again with credentials when starting the app.   This is not an issue with login! When pro...

274 Views

0 replies

0 likes

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Unable to connect to TV with Google Cast

Hi all, I have a brand new TV, Philips 55PUS8601, running Android TV (5.1) and supporting Google Cast. Unfortunately my TV doesn't show up in Spotify under "Devices available" on my HTC One M9 Android phone. My other Spotify Connect compatible device...

Casual Listener

Hi all,   I have a brand new TV, Philips 55PUS8601, running Android TV (5.1) and supporting Google Cast. Unfortunately my TV doesn't show up in Spotify under "Devices available" on my HTC...

loffeluna

Casual Listener

537 Views

1 replies

0 likes

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  • 1 replies
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Downloaded music not visible

Hello,I am currently on a trip and I want to listen my downloaded music. But Spotify doesn't show my downloaded music, but I used it just a few hours earlyier and the Android storage Settings tells me that Spotify's usage is about 2gb.Is there any su...

Newbie

Hello, I am currently on a trip and I want to listen my downloaded music. But Spotify doesn't show my downloaded music, but I used it just a few hours earlyier and the Android storage Settings tells...

298 Views

0 replies

0 likes

  • 298 Views
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Spotify stops playing after a minute or so...

As in subject - Spotify stops playing after a while, when in background. When i return i'ts resuming but stopping every time when i switch to another program or exit to "desktop". But it's not everything, when i start it "fresh" it says "This song is...

Casual Listener

As in subject - Spotify stops playing after a while, when in background. When i return i'ts resuming but stopping every time when i switch to another program or exit to "desktop". But it's not e...

kriegaffe

Casual Listener

337 Views

1 replies

0 likes

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  • 1 replies
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spotify "test service"

Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. Anybody else have this problem?

Newbie

Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. ...

osornios

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
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playback issues

While listening to music certain apps when opening shuts the music off for no apparent reason. This just started so I uninstalled and reinstalled Spotify. This didnt fix the problem. Certain apps I need to be running and listening to music while usin...

Casual Listener

While listening to music certain apps when opening shuts the music off for no apparent reason. This just started so I uninstalled and reinstalled Spotify. This didnt fix the problem. Certain apps I n...

osornios

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Songs change after 20 seconds

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstalled but it didn't help

Casual Listener

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstall...

osornios

Spotify Star

771 Views

3 replies

0 likes

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  • 3 replies
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App says I'm offline, but I'm not!

Hello, I've seen a couple of topics about this marked as fix, but they are not, so, here's a new one. I bought a ZenFone 2 and after log in (regular account since i'm not using facebook) the app keeps telling me that I'm offline even if I'm connected...

Newbie

Hello, I've seen a couple of topics about this marked as fix, but they are not, so, here's a new one. I bought a ZenFone 2 and after log in (regular account since i'm not using facebook) the app keep...

kleeh1

Regular

8583 Views

2 replies

0 likes

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  • 2 replies
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offline music "unlinked"

I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are no downloaded songs and ignores the SSD card (the music...

Regular

I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are...

Marplatense

Regular

959 Views

5 replies

0 likes

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  • 5 replies
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Problems with Shuffle Function Using Bluetooth

I have a Droid Turbo. When I listen to my playlist (s) using my LG Bluetooth headset, the shuffle function doesn't work properly. The most common problem is that it won't automatically advance to the next song and start playing on its own, so I have ...

Newbie

I have a Droid Turbo. When I listen to my playlist (s) using my LG Bluetooth headset, the shuffle function doesn't work properly. The most common problem is that it won't automatically advance to the...

443 Views

0 replies

0 likes

  • 443 Views
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Automatic log out and download music lost

When I turn off my smartphone or in any other moment, loosing all my download music.

Newbie

When I turn off my smartphone or in any other moment, loosing all my download music.

358 Views

0 replies

0 likes

Android
galaxy j7
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Load times extremely slow on samsung s5

The load times on my s5 are ridiculously slow, sometimes taking up to 5 minutes or more, but more often then not the search fails and just says "oops something went wrong try again"

Casual Listener

The load times on my s5 are ridiculously slow, sometimes taking up to 5 minutes or more, but more often then not the search fails and just says "oops something went wrong try again"

colinwoodsy

Newbie

869 Views

5 replies

0 likes

  • 869 Views
  • 5 replies
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Music

I need help how do i fix the problem when i start my song it plays then it just stops

Casual Listener

I need help how do i fix the problem when i start my song it plays then it just stops

298 Views

0 replies

1 likes

  • 298 Views
  • 0 replies
  • 1 likes