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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1035 Views
  • 0 replies
  • 4 likes

Solved!! Changed from iphone to android now can't log in!

Please help! I purchased new sony xperia and installed spotify on my new phone. Now when trying to log in it tells me either username or password are incorrect.i am on premium and very frustrated.many thanks in advance

  • Newbie
  • Please help! I purchased new sony xperia and installed spotify on my new phone. Now when trying to log in it tells me either username or password are incorrect. i am on premium and very frustrated. ...
  • osornios
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Download, Remove Download issues

First up: I've read plenty of threads about the 3,333 offline song limit on a device, 10,000 saved/my music limit etc. While I think these numbers are arbitrary and only hurts Spotify in its ability to fight off the likes of Apple Music and the rest,...

  • Regular
  • First up: I've read plenty of threads about the 3,333 offline song limit on a device, 10,000 saved/my music limit etc. While I think these numbers are arbitrary and only hurts Spotify in its ability ...
  • osornios
  • Spotify Star
  • 658 Views
  • 2 replies
  • 0 likes
  • 658 Views
  • 2 replies
  • 0 likes

Some songs without equalizer

Hi, i have a problem with equalizer in some songs. These tunes are from once album, so it's not issue from mine Phone. When i am listening to "Ludzie Sztosy" by Dwa Sławy some songs are playing without equalizer. I will do a sample:First song - witho...

  • Regular
  • Hi, i have a problem with equalizer in some songs. These tunes are from once album, so it's not issue from mine Phone. When i am listening to "Ludzie Sztosy" by Dwa Sławy some songs are playing witho...
  • damiandoogoo
  • Regular
  • 793 Views
  • 5 replies
  • 0 likes
  • Issue with eq
  • 793 Views
  • 5 replies
  • 0 likes

Downloaded Albums no longer appear in Downloads listing, but app still using 1.5 GB of data storage.

OK, so all the albums I downloaded to the phone for offline listening no longer appear in the listing when filtering albums for Downloads. When I open up Android settings and look, the Spotify app is still using 1.5 GB of disk storage. So the downloa...

  • Newbie
  • OK, so all the albums I downloaded to the phone for offline listening no longer appear in the listing when filtering albums for Downloads. When I open up Android settings and look, the Spotify app is...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

"Play" function doesn't stay on after tap

I'm using version 5.5.0.562 beta, and whenever I tap on the play button, the song plays for half a second and then automatically pauses.I used the app an hour ago and everything was OK.After it started I removed the app and installed a newer version,...

  • Casual Listener
  • I'm using version 5.5.0.562 beta, and whenever I tap on the play button, the song plays for half a second and then automatically pauses. I used the app an hour ago and everything was OK. After ...
  • neitley
  • Casual Listener
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

My music keeps pausing after each song, when I'm not on the app

I already tried to reach install the appI have tried to change certain settingsNothing works besides me leaving my screen on and on the app. This is the solution I found, but really, is that even necessary. The issue has been happening for the past t...

  • Newbie
  • I already tried to reach install the app I have tried to change certain settings Nothing works besides me leaving my screen on and on the app. This is the solution I found, but really, is that ...
  • Joe
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • pausing
    problems
  • 467 Views
  • 1 replies
  • 0 likes

Spotify won't load offline songs

I bought a 16GB micro SD card just to download songs for my phone - which was getting too much load. During the tranfer from phone to SD, my card got corrupted and I had to format it. Since then I'm trying everything to download the songs to my SD ca...

  • Casual Listener
  • I bought a 16GB micro SD card just to download songs for my phone - which was getting too much load. During the tranfer from phone to SD, my card got corrupted and I had to format it.   Since ...
  • Bittencourt
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

Brauche Hilfe bei Spotify fürs Android

Ich habe seit neustem Probleme mit Spotify auf meinem Handy. Da ich Spotify Premium habe, habe ich meine Playlist heruntergeladen. und kann dann auch Offline hören doch wenn ich mein Handy komplett ausschalte und wieder anmache und Spotify öffne dann...

  • Newbie
  • Ich habe seit neustem Probleme mit Spotify auf meinem Handy. Da ich Spotify Premium habe, habe ich meine Playlist heruntergeladen. und kann dann auch Offline hören doch wenn ich mein Handy komplett a...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify is extra slow, does not respond, undownloads playlists etc.

For a few weeks my spotify has become really bad. Normally when i left the house, i would just start up spotify and then shuffle one of my playlists. Nowadays this has turned into a struggle. Often when i start spotify, i need 3 to 5 minutes until i ...

  • Casual Listener
  • For a few weeks my spotify has become really bad. Normally when i left the house, i would just start up spotify and then shuffle one of my playlists. Nowadays this has turned into a struggle. Often w...
  • 580 Views
  • 0 replies
  • 2 likes
  • 580 Views
  • 0 replies
  • 2 likes

Unsave From Android Notification Bug

The unsave button does not work in the Android Notification pane. You can tap the + symbol, which becomes a √, indicating the track has been saved to your music. Tapping the √ should remove the song, indicating the change by returning to a +, but it ...

  • Regular
  • The unsave button does not work in the Android Notification pane. You can tap the + symbol, which becomes a √, indicating the track has been saved to your music. Tapping the √ should remove the song,...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Can not get the 99cents 4 3 months

Can someone please help me I cannot get to the 99 Cent free for 3 months premium Spotify it is saying that I that I am ineligible for it now with Spotify email me a email saying that I could get it what is wrong can anybody help me thank you

  • Gig Goer
  • Can someone please help me I cannot get to the 99 Cent free for 3 months premium Spotify it is saying that I that I am ineligible for it now with Spotify email me a email saying that I could get it w...
  • richiebr88
  • Gig Goer
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Solved!! Can not get the 99cents 4 3 months

Spotfire wrote me an email saying that I could get Spotify premium for $0.99 for 3 months what is wrong it is not working it says unfortunately I'm unavailable for that

  • Gig Goer
  • Spotfire wrote me an email saying that I could get Spotify premium for $0.99 for 3 months what is wrong it is not working it says unfortunately I'm unavailable for that
  • richiebr88
  • Gig Goer
  • 963 Views
  • 5 replies
  • 0 likes
  • 963 Views
  • 5 replies
  • 0 likes

Navigate through Spotify with pad, joystick,...

Hello, I use a mini bluetooth gamepad attached to the steering wheel of my car to control some phone features while driving without having to use the touchscreen and thus avoiding paying too much attention to the phone.Navigating through Spotify list...

  • Casual Listener
  • Hello, I use a mini bluetooth gamepad attached to the steering wheel of my car to control some phone features while driving without having to use the touchscreen and thus avoiding paying too much att...
  • 1015 Views
  • 0 replies
  • 1 likes
  • Android 5.0.1 pad navigation
  • 1015 Views
  • 0 replies
  • 1 likes

You can see the lyrics on the cell as in the computer?

You can see the lyrics on the cell as in the computer? Becouse I want see the letters

  • Newbie
  • You can see the lyrics on the cell as in the computer? Becouse I want see the letters
  • Joe
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Pressing play on an Android Wear device resumes music on the phone, not on a Spotify Connect device

The Spotify app for Android allows controlling the music playing on a desktop computer, console or the like via Spotify Connect. Similarly, the app allows controlling the music on the phone via an Android Wear device, such as a smartwatch. However, y...

  • Music Fan
  • The Spotify app for Android allows controlling the music playing on a desktop computer, console or the like via Spotify Connect. Similarly, the app allows controlling the music on the phone via an An...
  • 389 Views
  • 0 replies
  • 0 likes
  • android wear
  • 389 Views
  • 0 replies
  • 0 likes

Allways Shuffle!

I´ve a problem on my Android divece.Shuffle is allways activated and if i´d like to deactevate it there comes a massage you need Premium to use this funktion.What kann i do? I have no Premium.

  • Newbie
  • I´ve a problem on my Android divece. Shuffle is allways activated and if i´d like to deactevate it there comes a massage you need Premium to use this funktion. What kann i do?   I have no Pr...
  • Joe
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Premium summer discount

I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summer discount??

  • Casual Listener
  • I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summe...
  • 633 Views
  • 0 replies
  • 0 likes
  • Payment
    Premium
    summer
  • 633 Views
  • 0 replies
  • 0 likes

Problem with my music

Good Morning! I have a very serious problem: I have Spotify Premium and often nothing, playlists are added to my music without my having done anything! What can it be? Can someone help me???

  • Newbie
  • Good Morning! I have a very serious problem:   I have Spotify Premium and often nothing, playlists are added to my music without my having done anything! What can it be? Can someone help me???
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Solved!! Sound quality is distorted on bluetooth

I just updated my Nexus 5 (2013) to Android 6.0.1 and now on my LG 730 bluetooth headphones the sound is distorted. Adjustding the volume from either my phone or the headphones does not fix the problem. I understand that having a nexus phone and gett...

  • Music Fan
  • I just updated my Nexus 5 (2013) to Android 6.0.1 and now on my LG 730 bluetooth headphones the sound is distorted. Adjustding the volume from either my phone or the headphones does not fix the probl...
  • KyleJ
  • Newbie
  • 6774 Views
  • 3 replies
  • 0 likes
  • 6774 Views
  • 3 replies
  • 0 likes

Spotify Connect Problem

Hello, I have a serious problem with spotify connect. While I listen my tracks, suddenly it asks select your mobile and it changes the track that I listen. When it asks select your mobile I see second device which called XT-1040 but I have no idea ab...

  • Newbie
  • Hello,   I have a serious problem with spotify connect. While I listen my tracks, suddenly it asks select your mobile and it changes the track that I listen. When it asks select your mobile I ...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes