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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114675 Views

26 replies

4 likes

  • 114675 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

230455 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 230455 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

589668 Views

79 replies

3 likes

  • 589668 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484579 Views

580 replies

42 likes

Account
Free
  • 484579 Views
  • 580 replies
  • 42 likes

Online features not working and failing to scrobble

when i try to go to home, browse, or my profile via spotify mobile, the screen in the attached screenshot is all i get, both when connected to my home wifi and my cell data. i am not in offline mode.not only this, but spotify mobile has been failing ...

Casual Listener

when i try to go to home, browse, or my profile via spotify mobile, the screen in the attached screenshot is all i get, both when connected to my home wifi and my cell data. i am not in offline mode....

boyhood_bravery

Newbie

802 Views

2 replies

0 likes

  • 802 Views
  • 2 replies
  • 0 likes

This song is not available

Hi!Today I was using my iPad and I found out that the new track of Dimitri Vegas & Like Mike was released (Stay a while). I listened to it there and then I added it to the playlist I have.My phone (Android) has that playlist downloaded for offline us...

Newbie

Hi! Today I was using my iPad and I found out that the new track of Dimitri Vegas & Like Mike was released (Stay a while). I listened to it there and then I added it to the playlist I have. My ...

467 Views

0 replies

0 likes

Android
Song not available
stream
support
  • 467 Views
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  • 0 likes

Solved!! Songs get randomly removed from My Songs, still available in Spotify, can be re-added

Hello, I've been having this issue for a while now: songs just randomly dissappear from my saved songs. However they're still in the system, I can re-save them the same way I did before (even selecting them from the same album I've originally did) an...

Casual Listener

Hello,   I've been having this issue for a while now: songs just randomly dissappear from my saved songs. However they're still in the system, I can re-save them the same way I did before (eve...

lol176

Casual Listener

1458 Views

3 replies

0 likes

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  • 3 replies
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Someone please help me

Hello. I have been experiencing problems when using Spotify on my phone (Samsung Galaxy s6). When I am listening to music the first song and sometimes the second song plays perfectly. But when the song ends all of the sudden the music stops and does ...

Casual Listener

Hello. I have been experiencing problems when using Spotify on my phone (Samsung Galaxy s6). When I am listening to music the first song and sometimes the second song plays perfectly. But when the so...

Jayb72

Community Legend

879 Views

4 replies

0 likes

  • 879 Views
  • 4 replies
  • 0 likes

I found out why gapless stopped working

Spotify started prioritising local files over its own. It couldn't play local files gapless already for a long time and that hasn't changed. I tried Mike Oldfield's "Tubular Bells 2003" and the Android client inserts gaps. Then I tried something I do...

Roadie

Spotify started prioritising local files over its own. It couldn't play local files gapless already for a long time and that hasn't changed.   I tried Mike Oldfield's "Tubular Bells 2003" and ...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

How to Contact Spotify Directly for Unsolved Matters?

If there is an ongoing issue and the community is not finding the solution, how is one to contact Spotify directly to get the problem solved? Im sure more than just myself have experienced this issue and have also been forced to cancel subscription u...

Casual Listener

If there is an ongoing issue and the community is not finding the solution, how is one to contact Spotify directly to get the problem solved?  Im sure more than just myself have experienced t...

830 Views

0 replies

0 likes

contact
Directly
Earth
how to
problems
solutions
Spotify
to
Unsolved
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Cannot Download on Android because "Not Available in your Country" Error Message

Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to download the Spotify App on my Android system I always ge...

Casual Listener

Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to downlo...

839 Views

0 replies

0 likes

Android
available
Cannot
country
message
not
Spotify
  • 839 Views
  • 0 replies
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This song not available

Having used Spotify for over a year now, I'm finding it frustrating that I'm suddenly getting 'this song is not available' messages for all tracks now. I'm paying for premium membership. I only use Spotify on my Android phone. I have previously 'fixe...

Newbie

Having used Spotify for over a year now, I'm finding it frustrating that I'm suddenly getting 'this song is not available' messages for all tracks now.  I'm paying for premium membership.  ...

DasPeter

Community Legend

661 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android Spotify Low Volume

Whenever the music plays, it starts with its normal volume and then immediately goes low after like 0.2 seconds. I've been experiencing this since I've installed Spotify on my Note 3. My local music volume is okay, only Spotify's not. It's getting an...

Newbie

Whenever the music plays, it starts with its normal volume and then immediately goes low after like 0.2 seconds. I've been experiencing this since I've installed Spotify on my Note 3. My local music ...

627 Views

0 replies

0 likes

  • 627 Views
  • 0 replies
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Update Days to go online

The spotify app doesn´t update the days I have to go online bevor I can use the offline mode again.....it always count the days down...any ideas, what I can do?

Newbie

The spotify app doesn´t update the days I have to go online bevor I can use the offline mode again.....it always count the days down...any ideas, what I can do?

Joe

Community Legend

564 Views

2 replies

0 likes

  • 564 Views
  • 2 replies
  • 0 likes

Galaxy S5 Deletes Music on Restart

So, when I restart my device, Spotify just kinda forgets my SD card exists, and all of my account settings for the device. I don't have to log in again or anything, it just deletes the app settings. But also when I change the settings back, it then d...

Casual Listener

So, when I restart my device, Spotify just kinda forgets my SD card exists, and all of my account settings for the device. I don't have to log in again or anything, it just deletes the app settings. ...

yowipy

Casual Listener

1116 Views

2 replies

2 likes

Troubleshooting
  • 1116 Views
  • 2 replies
  • 2 likes

In the space of 12 hours I've lost 3/4 of my downloaded songs

Between the early hours of the morning and now I seem to have lost the majority of music that was available offline in my library.The songs are still there, but are 'unavailable offline' which is weird as there are a number of songs I listened to yes...

Newbie

Between the early hours of the morning and now I seem to have lost the majority of music that was available offline in my library. The songs are still there, but are 'unavailable offline' which is w...

388 Views

0 replies

1 likes

  • 388 Views
  • 0 replies
  • 1 likes

Music and profile picture disappeared after loggin out and logging in again.

Hi! I got a premium account days ago and I logged out to update the app. However, after l logged in again the music, followers and profile picture disappeared. Help please.

Newbie

Hi! I got a premium account days ago and I logged out to update the app. However, after l logged in again the music, followers and profile picture disappeared.  Help please.

Joe

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Spotify premium.

I bought a Google play card and I wanna buy premium and I need a solution

Casual Listener

I bought a Google play card and I wanna buy premium and I need a solution

Gtadrian707

Casual Listener

978 Views

5 replies

0 likes

  • 978 Views
  • 5 replies
  • 0 likes

Spotify Premium

It own't accept my debit card and it has money in it and I called the bank and they said something is wrong with spotifys servers

Newbie

It own't accept my debit card and it has money in it and I called the bank and they said something is wrong with spotifys servers

osornios

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Spotify turn offs

i wounder why my spotify turns off when I play music. and i have to press play again and the song starts over. ( i have premium) i have tried to delete the app and download it again and it still does it.

Casual Listener

i wounder why my spotify turns off when I play music. and i have to press play again and the song starts over. ( i have premium)    i have tried to delete the app and download it again an...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

How to delete downloaded songs on andriod?

Hi there,I have downloaded songs from the playlist "my music" onto my android phone. Will they be automatically deleted from my phone after I've deleted them from the playlist? Or do I have to delete them manually? I don't want to waste space from my...

Newbie

Hi there, I have downloaded songs from the playlist "my music" onto my android phone. Will they be automatically deleted from my phone after I've deleted them from the playlist? ...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Solo Funciona con conexion WIFI

La aplicacion no me funciona con datos moviles, solo funciona cuando estoy conectado al WIFI, pense que era por que estaba en version gratuita, por lo que me hice Premiun y sigue sin funciona.

Casual Listener

La aplicacion no me funciona con datos moviles, solo funciona cuando estoy conectado al WIFI, pense que era por que estaba en version gratuita, por lo que me hice Premiun y sigue sin funciona. 

746 Views

0 replies

1 likes

  • 746 Views
  • 0 replies
  • 1 likes

Cannot connect premium on my Samsung phone

I have premium, and it is ok on my computer. But when i downloaded Spotify on my Samsung Galaxy A3 phone I get only the free verson of Spotify. I thougt I did`nt compleeted the payment maybe, but when I tried to pay again It said that I already had p...

Newbie

I have premium, and it is ok on my computer. But when i downloaded Spotify on my Samsung Galaxy A3 phone I get only the free verson of Spotify. I thougt I did`nt compleeted the payment maybe, but whe...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes