Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I tested others music players, but only Spotify is duplicating last.fm's scrobbles. How can i fix that ?
I tested others music players, but only Spotify is duplicating last.fm's scrobbles. How can i fix that ?
528 Views
0 replies
1 likes
when i want to pay by credit card leaves he tells me there^s a problem whit my card and to pay with 3 diferent card and will no let me
when i want to pay by credit card leaves he tells me there^s a problem whit my card and to pay with 3 diferent card and will no let me
819 Views
0 replies
0 likes
I want to stop my individual premium account because i want to get the family premium account.
I want to stop my individual premium account because i want to get the family premium account.
609 Views
0 replies
0 likes
Hi experts!I've recently upgraded my Spotify app on Android to version 5.5.0.653 on my Samsung Galaxy S5.Since the upgrade, I cannot skip or pause tracks with the buttons of my bluetooth headset or with the buttons of my car stereo.Before, everything...
Hi experts! I've recently upgraded my Spotify app on Android to version 5.5.0.653 on my Samsung Galaxy S5. Since the upgrade, I cannot skip or pause tracks with the buttons of my bluetooth headse...
407 Views
0 replies
0 likes
I'm a premium member and running 3.1.0.1117 on Android BUT STILL no new menu that adds Podcasts or Shows? How long will take until I see is added?
I'm a premium member and running 3.1.0.1117 on Android BUT STILL no new menu that adds Podcasts or Shows? How long will take until I see is added?
Newbie
6166 Views
26 replies
12 likes
Description When I try to send a song or playlist to my friend on Facebook on my android, her name does not show up when I type in her name. I can send the song to any other friend and I can send any song to her on the desktop version of Spotify. (My...
Description When I try to send a song or playlist to my friend on Facebook on my android, her name does not show up when I type in her name. I can send the song to any other friend and I can send...
Newbie
849 Views
1 replies
1 likes
Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...
Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality,...
446 Views
0 replies
0 likes
Hi, is there any plan for when Spotify will release a stable SDK version, a non beta one? RegardsTor
Hi, is there any plan for when Spotify will release a stable SDK version, a non beta one? Regards Tor
356 Views
0 replies
0 likes
Bonjours j'ai un problème hier j'ai ajouter un titre non Spotify sur PC à partir de mes fichier locaux car il n'existe pas sur Spotify et j'arrive pas à la lire sur Android j'espère avoir de laide MERCI
Bonjours j'ai un problème hier j'ai ajouter un titre non Spotify sur PC à partir de mes fichier locaux car il n'existe pas sur Spotify et j'arrive pas à la lire sur Android j'espère avoir de laide ME...
310 Views
0 replies
0 likes
After updating to newest Android OS (6.0.1), I cannot open the Spotify app. I uninstalled and reinstalled, didn't work. When I try to open the app, I get a black screen. I'm sure this has to do with the app not being compatable with this version of A...
After updating to newest Android OS (6.0.1), I cannot open the Spotify app. I uninstalled and reinstalled, didn't work. When I try to open the app, I get a black screen. I'm sure this has to do with ...
Casual Listener
508 Views
2 replies
0 likes
99 cents for trying spotify premium for the summer, I purchased a 10$ spotify gift card. Now when I go into my account for spotify it says my subscription expires 7 / 3 / 16. Someone please hrl
99 cents for trying spotify premium for the summer, I purchased a 10$ spotify gift card. Now when I go into my account for spotify it says my subscription expires 7 / 3 / 16. Someone please hrl
246 Views
0 replies
0 likes
I don't know what caused this to happen, but it just started happening today. I can't control the app anymore when listening to music in my car. I have a 2012 Ford Focus. It just shows this screen and doesn't do anything. How do I get it back to norm...
I don't know what caused this to happen, but it just started happening today. I can't control the app anymore when listening to music in my car. I have a 2012 Ford Focus. It just shows this screen an...
544 Views
0 replies
0 likes
I am having a hard time with my playlist. The song keeps repeating itself. I want the songs to play automatically one after another
I am having a hard time with my playlist. The song keeps repeating itself. I want the songs to play automatically one after another
Community Legend
5462 Views
1 replies
0 likes
Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign into it from another country. I've only ever used spo...
Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign in...
Newbie
1138 Views
6 replies
0 likes
I'm on spotify free. If the message appears: The next 30 minutes are free if you look at this ad. But then I get this error message: Could not be played. What should I do?
I'm on spotify free. If the message appears: The next 30 minutes are free if you look at this ad. But then I get this error message: Could not be played. What should I do?
280 Views
0 replies
0 likes
I have reached the download limit and wish to remove songs/albums from my device, but want to save the album in case I wish to stream at another time. I slide the "available offline" switch to the left/gray position but the green check remains under ...
I have reached the download limit and wish to remove songs/albums from my device, but want to save the album in case I wish to stream at another time. I slide the "available offline" switch to the le...
288 Views
0 replies
0 likes
Hello, Radio doesn't seem to work properly : new titles won't load as I listen to the radio. Eventually when the initialy loaded titles list has been fully listened, the radio will stop and no tune be played. It only behaves this way when I connect t...
Hello, Radio doesn't seem to work properly : new titles won't load as I listen to the radio. Eventually when the initialy loaded titles list has been fully listened, the radio will...
Regular
482 Views
2 replies
0 likes
Following update last night, can no longer use phone to access spotify albums, etc in my fiesta - presumably can only navigate through app via car. More frustratingly, when I leave the car, I still can't access my app as it's stuck with the spotify /...
Following update last night, can no longer use phone to access spotify albums, etc in my fiesta - presumably can only navigate through app via car. More frustratingly, when I leave the car, I still&n...
Casual Listener
887 Views
3 replies
1 likes
On not one of my devices it is possible to log in on my premium account. I tried to get a new pass word, but don't get any reaction. Spotify HELP!So difficult to get any further now.....eichlerann@gmail.com
On not one of my devices it is possible to log in on my premium account. I tried to get a new pass word, but don't get any reaction. Spotify HELP! So difficult to get any further now..... eichleran...
394 Views
0 replies
0 likes
Hi i was wondering why my Spotify trial stopped i had 3 months for £0.99 which i believe i ordered on the 24th of May or near that date but today it says im no longer with premium what happened?
Hi i was wondering why my Spotify trial stopped i had 3 months for £0.99 which i believe i ordered on the 24th of May or near that date but today it says im no longer with premium what happened?
Casual Listener
426 Views
1 replies
0 likes
