Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110672 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222826 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
579673 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
477449 Views
577 replies
40 likes
La aplicacion no me funciona con datos moviles, solo funciona cuando estoy conectado al WIFI, pense que era por que estaba en version gratuita, por lo que me hice Premiun y sigue sin funciona.
La aplicacion no me funciona con datos moviles, solo funciona cuando estoy conectado al WIFI, pense que era por que estaba en version gratuita, por lo que me hice Premiun y sigue sin funciona.
741 Views
0 replies
1 likes
I have premium, and it is ok on my computer. But when i downloaded Spotify on my Samsung Galaxy A3 phone I get only the free verson of Spotify. I thougt I did`nt compleeted the payment maybe, but when I tried to pay again It said that I already had p...
I have premium, and it is ok on my computer. But when i downloaded Spotify on my Samsung Galaxy A3 phone I get only the free verson of Spotify. I thougt I did`nt compleeted the payment maybe, but whe...
390 Views
0 replies
0 likes
Hi! I'm getting some problems using spotify:When I play my music on android, often after two or three songs it suddenly stops playing. 1. I open the program2. then I played music offline or online (it can be from a specific playlist or from the root ...
Hi! I'm getting some problems using spotify: When I play my music on android, often after two or three songs it suddenly stops playing. 1. I open the program 2. then I played music offline...
714 Views
0 replies
0 likes
Why my spotify account keeps detecting three devices even though I only have one.It keeps on deleting my downloaded songs!! It's so FRUSTRATING!!!
Why my spotify account keeps detecting three devices even though I only have one. It keeps on deleting my downloaded songs!! It's so FRUSTRATING!!!
Community Legend
518 Views
1 replies
0 likes
My spotify account keeps allowing a phone called "Mohammed iphone" change my songs and add play lists. I do not know anyone by that name and if I go to my account that name is no where to be found except on available devices. Help this is really anno...
My spotify account keeps allowing a phone called "Mohammed iphone" change my songs and add play lists. I do not know anyone by that name and if I go to my account that name is no where to be found ex...
Spotify Star
462 Views
1 replies
0 likes
Hey, I emailed support about this already but I didn't get an answer, hoping a forums post might generate more visibility. My name is Adam, I am representing KS Mobile and the app Clean Master. This app is designed to remove junk files from people's ...
Hey, I emailed support about this already but I didn't get an answer, hoping a forums post might generate more visibility. My name is Adam, I am representing KS Mobile and...
Newbie
4414 Views
8 replies
0 likes
Hi, I have a question, If i change my phone, the list of my offline music is not saves ? So how can i do to keep this list, and don't select again every song in my new phone? Thanks
Hi, I have a question, If i change my phone, the list of my offline music is not saves ? So how can i do to keep this list, and don't select again every song in my new phone?&nbs...
Spotify Star
518 Views
1 replies
0 likes
Perhaps it is possible to indicate clearly on the premium page how it works with the offline playback capabilities. Now I got yesterday suddenly 2.5GB downloaded music on my phone. Now there was a glitch in Spotify Netherlands so maybe it has to do w...
Perhaps it is possible to indicate clearly on the premium page how it works with the offline playback capabilities. Now I got yesterday suddenly 2.5GB downloaded music on my phone. Now there was a gl...
Community Legend
628 Views
1 replies
0 likes
Recently, some of the songs on my list will not play. Spotify will change to the song, the play button will show that it's playing, but there is no sound nor does the song "progress". This is mighty annoying.
Recently, some of the songs on my list will not play. Spotify will change to the song, the play button will show that it's playing, but there is no sound nor does the song "progress". This is mighty ...
Spotify Star
512 Views
1 replies
2 likes
I have only one online/offline device that a use to enjoy Spotify.In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times.1) My question is, would I lose all my downloaded music...
I have only one online/offline device that a use to enjoy Spotify. In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times. ...
Community Legend
794 Views
1 replies
0 likes
What's new in this version (5.3.0) New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Settings and UI Various other bug fixes & improvements How the app release process work...
What's new in this version (5.3.0) New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Sett...
Music Fan
6125 Views
9 replies
4 likes
I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been paying for it the last 2 months and can't use it. ...
I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been...
Not applicable
969 Views
4 replies
0 likes
Hi, I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly see that spotify has 2GB of music data, and if i open Spotify ...
Hi, I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly se...
Regular
704 Views
2 replies
0 likes
I go through the whole process of trying to cancel my spotify because I won't be able to use it for the next couple years due to travelling issues. I can log in to my account every time, but as soon as I try to verify my password to cancel, it tells ...
I go through the whole process of trying to cancel my spotify because I won't be able to use it for the next couple years due to travelling issues. I can log in to my account every time, but as...
Roadie
447 Views
1 replies
0 likes
Hi Spotify Community,I recently bought an Acer Liquid Jade Z and there's no Spotify widget appearing on my screen when the app is working and my phone is locked.I had a look at the other topics but I didn't find any answer. I don't think there are ot...
Hi Spotify Community, I recently bought an Acer Liquid Jade Z and there's no Spotify widget appearing on my screen when the app is working and my phone is locked. I had a look at the other topics...
Newbie
1451 Views
12 replies
0 likes
I have an LG G4 ( Don't know if this matters ) but I had to reset my phone so I redownloaded spotify. I am a premium member. It downloaded 1000 or so songs but left out 800-900 songs. It stopped downloading because there isn't anymore room left on th...
I have an LG G4 ( Don't know if this matters ) but I had to reset my phone so I redownloaded spotify. I am a premium member. It downloaded 1000 or so songs but left out 800-900 songs. It stopped down...
Roadie
407 Views
1 replies
0 likes
