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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4847 Views

0 replies

6 likes

  • 4847 Views
  • 0 replies
  • 6 likes

Have to uninstall and reinstall just to download music offline otherwise it don't work

Title basically says it all. I have to uninstall and reinstall the app just to download music offline otherwise it don't work. I'll click "download" and the grey button goes to green for about a second (if at all) then goes back to grey and doesn't d...

Music Fan

Title basically says it all. I have to uninstall and reinstall the app just to download music offline otherwise it don't work. I'll click "download" and the grey button goes to green for about a seco...

suicidesage

Music Fan

1166 Views

10 replies

0 likes

  • 1166 Views
  • 10 replies
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Wifi connected but music unplayable

I have the free Spotify, I'm connected to WiFi and can usually play songs (with the ads) but now I can't play any it only let's me shuffle play. How do I fix this???

Newbie

I have the free Spotify, I'm connected to WiFi and can usually play songs (with the ads) but now I can't play any it only let's me shuffle play. How do I fix this???

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

Cobro

Me queria suscribir a spotify premium sin embargo me marco que el pago no habia sido aceptado, que no se iba a realizar ningun cobro a mi tarjeta, aun asi en mi estado de cuenta aparece el cargo a Spotify, sigo siendo free, mi cuenta no es premium

Visitor

Me queria suscribir a spotify premium sin embargo me marco que el pago no habia sido aceptado, que no se iba a realizar ningun cobro a mi tarjeta, aun asi en mi estado de cuenta aparece el cargo a Sp...

Velvil

Newbie

547 Views

3 replies

0 likes

  • 547 Views
  • 3 replies
  • 0 likes

Ford and Spotify - you destroyed the experience.

Sync is worthless, I pay for spotify for the sole reason of listening to it in my car. You broke it, you took Ford's money and locked my phone. I would pay money to see someone from spotify sit in my car and seamlessly do anything. I have to reiterat...

Regular

Sync is worthless, I pay for spotify for the sole reason of listening to it in my car.  You broke it, you took Ford's money and locked my phone.  I would pay money to see someone from spoti...

o-caneo

Gig Goer

1037 Views

1 replies

2 likes

brick
Ford
Garbage
  • 1037 Views
  • 1 replies
  • 2 likes

Solved!! How to disable Appling from Ford Sync

It is a very big inconvenience. All Ford models do not have all the features to really enjoy the Appling feature. I can see my music and only thing on the screen when I'm trying to listen inside my house is showing the Spotify/FORD Logos. Very dissat...

Visitor

It is a very big inconvenience. All Ford models do not have all the features to really enjoy the Appling feature. I can see my music and only thing on the screen when I'm trying to listen inside my h...

o-caneo

Gig Goer

5159 Views

5 replies

4 likes

Applink ford
  • 5159 Views
  • 5 replies
  • 4 likes

Ford Applink Temporary Fix

Here is a temporary fix that has worked for me and a few others. The fix essentially rolls you back to before they made their recent update with applink so it works just as before. Thanks to stelth2k1 for providing the solution. You should in theory ...

Gig Goer

Here is a temporary fix that has worked for me and a few others. The fix essentially rolls you back to before they made their recent update with applink so it works just as before. Thanks to stelth2k...

o-caneo

Gig Goer

556 Views

1 replies

1 likes

  • 556 Views
  • 1 replies
  • 1 likes

Install chinese version of Spotify?

Hello, is there any way to install chinese version of Spotify (or change the UI language)? I'm from Malaysia and I want to use Spotify in chinese, I've tried many ways like change the device language and locale (to Taiwan) and also download from chin...

Newbie

Hello, is there any way to install chinese version of Spotify (or change the UI language)?   I'm from Malaysia and I want to use Spotify in chinese, I've tried many ways like change the device...

2282 Views

0 replies

0 likes

chinese
chinese language support
  • 2282 Views
  • 0 replies
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Disable Ford Applink with spotify

If you will not disable it I'll just go back to using a line in. I shouldn't have to force quit the application everytime I get out of my truck. My passengers are even locked out of using it. Roll it back or I'm gone

Casual Listener

If you will not disable it I'll just go back to using a line in. I shouldn't have to force quit the application everytime I get out of my truck. My passengers are even locked out of using it.  ...

Broodweiser

Casual Listener

564 Views

1 replies

3 likes

  • 564 Views
  • 1 replies
  • 3 likes

Chromecast - unreliable playback?

I've got the newest generation Chromecast with the latest firmware. Playing seems to work fine for music/playlists that I have offline but it SEEMS to fail 100% of the time for playlists/songs that are NOT downloaded. This seems counter-intuitive bec...

Newbie

I've got the newest generation Chromecast with the latest firmware. Playing seems to work fine for music/playlists that I have offline but it SEEMS to fail 100% of the time for playlists/songs that a...

juanlive-6

Music Fan

649 Views

2 replies

0 likes

  • 649 Views
  • 2 replies
  • 0 likes

Unlink Last.fm from Spotify

I linked my Last.fm account to my Spotify and decided to delete my Last.fm account because I don't make use of it that much. After deleting it, I tried to unlink it from my Spotify/deactivating it through the app's settings. Every now and then, it wo...

Music Fan

I linked my Last.fm account to my Spotify and decided to delete my Last.fm account because I don't make use of it that much. After deleting it, I tried to unlink it from my Spotify/deactivating it th...

2473 Views

0 replies

0 likes

  • 2473 Views
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How do I remove a song from a playlist? (Android)

I see multiple posts that say you can do this but when I press the menu (3 dots) I do not get a "remove song from playlist" or "delete" option. If I have to hear "Colder Weather" from the Zac Brown band - literally 3 times an hour on the Spotify Chri...

Casual Listener

I see multiple posts that say you can do this but when I press the menu (3 dots) I do not get a "remove song from playlist" or "delete" option.  If I have to hear "Colder Weather" from the Zac B...

OviiiOne

Community Legend

1051 Views

3 replies

0 likes

Android
Playlist feature
  • 1051 Views
  • 3 replies
  • 0 likes

Facebook

BonjourJe n'arrive pas à me dissocier de mon ancien compte Spotify/Facebook, et depuis je n'arrive pas à me connecter avec mon nouveau compte.Jessie

Newbie

Bonjour Je n'arrive pas à me dissocier de mon ancien compte Spotify/Facebook, et depuis je n'arrive pas à me connecter avec mon nouveau compte. Jessie

osornios

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

I cannot login on android

Please. Help I cannot login on Android. I have reset the password twice already

Newbie

Please. Help I cannot login on Android. I have reset the password twice already

jonasherdegen

Community Legend

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes

cant redeem

why cant redeem thw spotify code invitation

Newbie

why cant redeem thw spotify code invitation

jonasherdegen

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Music stops playing when receiving whatsapp messages

Hi there, I've been going through various threads and been searching for a solution /answer but am not able to identify one. I know that when I receive a whatsapp message, the notification will interrupt Spotify and will basically put the song I play...

Regular

Hi there, I've been going through various threads and been searching for a solution /answer but am not able to identify one. I know that when I receive a whatsapp message, the notification will inter...

AdrianHK

Regular

14335 Views

2 replies

0 likes

  • 14335 Views
  • 2 replies
  • 0 likes

Shuffle could be better

Why is it that, when I have Spotify Premium on shuffle, I only get a very limited number of songs played over and over. Why can't the shuffle feature be improved, so that all the songs are played, like with other music services?

Newbie

Why is it that, when I have Spotify Premium on shuffle, I only get a very limited number of songs played over and over. Why can't the shuffle feature be improved, so that all the songs are played, li...

Shirokii

Newbie

397 Views

1 replies

2 likes

  • 397 Views
  • 1 replies
  • 2 likes

Samsung galaxy s4

Why doesnt spotify just be honest and tell people their app doesnt work for mobile

Newbie

Why doesnt spotify just be honest and tell people their app doesnt work for mobile

gchippendale

Regular

415 Views

1 replies

0 likes

No Premium
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Appear to be trying to log in from another country

Searched but couldn't find similar; been using spotify on my kindle for 6 weeks and registered it and live in Ireland. Today it logged me out and when I try to log back in I get the log in from a different country message - I can't even find spotify ...

Newbie

Searched but couldn't find similar; been using spotify on my kindle for 6 weeks and registered it and live in Ireland.   Today it logged me out and when I try to log back in I get the log in...

mister_e

Newbie

5446 Views

3 replies

0 likes

  • 5446 Views
  • 3 replies
  • 0 likes

Error

solo me deja inciar sesion en mi ordenador pero no en mi movil y ni en mi tablet cuando pongo los datos de correo usuario contraseña en el movil y tablet me da error de o el usario o la contraseña pero no cuando incio en el pc todo esto lo ago es su ...

Newbie

solo me deja inciar sesion en mi ordenador pero no en mi movil y ni en mi tablet cuando pongo los datos de correo usuario  contraseña en el movil y tablet  me da error de o el usario o la c...

OviiiOne

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium not working

Hello,I am a Spotify premium member for about a year now and at 7th of March I payed again (it is payed automatically every month) but today after patching to the new version spotify only allows random playing of the songs and it looks like I dont ha...

Regular

Hello, I am a Spotify premium member for about a year now and at 7th of March I payed again (it is payed automatically every month) but today after patching to the new version spotify only allows ra...

isaraswaty

Newbie

1885 Views

10 replies

0 likes

  • 1885 Views
  • 10 replies
  • 0 likes