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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850400 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850400 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16855 Views
  • 3 replies
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  • 16855 Views
  • 3 replies
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Spotify doesn't pause/stop on incoming calls, Google Voice Search ,...(Ver: 4.1.0.868 / And. 5.1.1)

Device: Samsung Galaxy S6 Edge+ (LMY47X-G928FXXU1AOH3)Operating System Version: Android 5.1.1 (Kernel 3.10.61)Spotify Version: 4.1.0.868 DescriptionSpotify doesn't pause/stop on incoming calls, Google Voice Search or when other media are playing.When...

  • Casual Listener
  • Device: Samsung Galaxy S6 Edge+ (LMY47X-G928FXXU1AOH3) Operating System Version: Android 5.1.1 (Kernel 3.10.61) Spotify Version: 4.1.0.868   Description Spotify doesn't pause/stop on incom...
  • Sven
  • Regular
  • 5907 Views
  • 6 replies
  • 3 likes
  • 5907 Views
  • 6 replies
  • 3 likes

Android app crashes frequently

Hi, since a few days my android app (LG G4; premium account user) crashes frequently. It doesn't matter whether I'm online or offline. The app works for maybe 10 to 15 minutes till it crashes. There is no hint about the crash and no possibility to re...

  • Casual Listener
  • Hi,   since a few days my android app (LG G4; premium account user) crashes frequently. It doesn't matter whether I'm online or offline. The app works for maybe 10 to 15 minutes till it crashe...
  • kettnic96
  • Casual Listener
  • 669 Views
  • 7 replies
  • 1 likes
  • 669 Views
  • 7 replies
  • 1 likes

What did you do to this app?!

I bought Premium a couple weeks ago because I liked everything about it. I use it on my phone 95% of the time and now it's almost completely useless.The app crashes CONSTANTLY.The app continues to play music after I've exited my car. How fantastic th...

  • Regular
  • I bought Premium a couple weeks ago because I liked everything about it. I use it on my phone 95% of the time and now it's almost completely useless. The app crashes CONSTANTLY. The app continu...
  • 167 Views
  • 0 replies
  • 1 likes
  • 167 Views
  • 0 replies
  • 1 likes

Genre specific suggestions?

Hi. I'm on android free app, made a playlist of 20+ songs in death metal, yet the app is suggesting me to listen to bieber and cyrus. Seriously? What the hell?

  • Visitor
  • Hi. I'm on android free app, made a playlist of 20+ songs in death metal, yet the app is suggesting me to listen to bieber and cyrus. Seriously? What the hell?
  • 132 Views
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  • 132 Views
  • 0 replies
  • 0 likes

Automatically close

I am using Samsung Galaxy S5. Spotify app is close automatically. What's problem?

  • Newbie
  • I am using Samsung Galaxy S5. Spotify app is close automatically. What's problem?
  • 316 Views
  • 0 replies
  • 4 likes
  • 316 Views
  • 0 replies
  • 4 likes

Samsung Galaxy Note 4 bluetooth connection problem when there is an incoming call

I have samsung galaxy Note 4 with latest update of Android 5.1.1.I use Spotify with bluetooth connection on my Bolero media set in my car.After the latest update of Spotify it started not cutting the music sound when there is an coming call on my mob...

  • Newbie
  • I have samsung galaxy Note 4 with latest update of Android 5.1.1. I use Spotify with bluetooth connection on my Bolero media set in my car.After the latest update of Spotify it started not cutting t...
  • rebilith
  • Newbie
  • 710 Views
  • 1 replies
  • 2 likes
  • 710 Views
  • 1 replies
  • 2 likes

Subscription

I cancelled my subscription last month, and for some reason it charged me again, over drawing an old bank account and now I have to pay a fee. I'm not paying for this and I want it fixed but there's no other way to contact Spotify people. What do I d...

  • Casual Listener
  • I cancelled my subscription last month, and for some reason it charged me again, over drawing an old bank account and now I have to pay a fee. I'm not paying for this and I want it fixed but there's ...
  • Dallybar21
  • Casual Listener
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

All Playlists stuck on repeat

All of playlists are stuck on repeat... I had premium version, bt my card expired and I didn't realize it before my subscription was cancelled. Now I can only listen to one song on repeat I can skip them, but it doesn't change automatically. How can ...

  • Newbie
  • All of playlists are stuck on repeat... I had premium version, bt my card expired and I didn't realize it before my subscription was cancelled. Now I can only listen to one song on repeat I can skip ...
  • 311 Views
  • 0 replies
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  • 311 Views
  • 0 replies
  • 0 likes

Would Spotify be able to play on a 2G data plan?

Quick question guys. Right now I have an unlimited everything plan, and as such I have unlimited 4G LTE data. I stream a lot of music throughout the day through Spotify, but there's a good chance I'll have to change my plan to something that isn't un...

  • Newbie
  • Quick question guys. Right now I have an unlimited everything plan, and as such I have unlimited 4G LTE data. I stream a lot of music throughout the day through Spotify, but there's a good chance I'l...
  • TheSeeker
  • Gig Goer
  • 9162 Views
  • 1 replies
  • 0 likes
  • 9162 Views
  • 1 replies
  • 0 likes

Spotify not working on samsung s5 for months

Hello, the app isn't working since Oct and I would like spotify to refund my money. How can I do that?

  • Newbie
  • Hello, the app isn't working since Oct and I would like spotify to refund my money. How can I do that?
  • Puckelito
  • Regular
  • 426 Views
  • 2 replies
  • 0 likes
  • Crash
    Samsung S5
  • 426 Views
  • 2 replies
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The phone version of Spotify for Kindle?

I recently found out that the kindle Fire HD (and possibly other Fire Models) Version of Spotify had been updated to match the ones on the phone. Isn't supposed to be set to the Destop/Tablet version? I checked the reviews off the app, and i saw one ...

  • Casual Listener
  • I recently found out that the kindle Fire HD (and possibly other Fire Models) Version of Spotify had been updated to match the ones on the phone. Isn't supposed to be set to the Destop/Tablet version...
  • sierrasaurus
  • Newbie
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

logging on to android phone

I logged off of Spotify on my Samsung Galaxy 5 and now I can't log back on. I can log onto Spotify on my desktop but not onto my phone. When I try to log on with my phone I get a message saying"Unable to login. Either username or password is incorrec...

  • Casual Listener
  • I logged off of Spotify on my Samsung Galaxy 5 and now I can't log back on. I can log onto Spotify on my desktop but not onto my phone. When I try to log on with my phone I get a message saying"Unabl...
  • Nico
  • Community Legend
  • 148 Views
  • 3 replies
  • 0 likes
  • 148 Views
  • 3 replies
  • 0 likes

All Filled Up Error message whe ntrying to download new album on mobile

Hi,My mobile: HTC One This one is driving me crazy for afew days already. When I try to download new album (I have no albums downloaded at the moment) all I can see is this message: "All Filled Up. Epic collection, friend, There's no more room in You...

  • Newbie
  • Hi, My mobile: HTC One   This one is driving me crazy for afew days already. When I try to download new album (I have no albums downloaded at the moment) all I can see is this message: "All F...
  • 420 Views
  • 0 replies
  • 0 likes
  • Error
  • 420 Views
  • 0 replies
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How to pay through Google play store

Soo I was looking through different questions on here and iv seen that you can pay through play store but when I tried I could not find a option for the is the because on a Android? Can you help?

  • Casual Listener
  • Soo I was looking through different questions on here and iv seen that you can pay through play store but when I tried I could not find a option for the is the because on a Android? Can you help?
  • 800 Views
  • 0 replies
  • 1 likes
  • Premium payment
  • 800 Views
  • 0 replies
  • 1 likes

Shuttle Play does nothing when I press it

Hi there This might be a silly question but I'm on a free account and can't seem to get Shuffle Play to work whether on playlists or songs I've saved - my understanding is I should still be able to stream random songs on a free account? Downloaded Sp...

  • Newbie
  • Hi there   This might be a silly question but I'm on a free account and can't seem to get Shuffle Play to work whether on playlists or songs I've saved - my understanding is I should still be ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Podcasts????

Heard a lot about podcasts coming to spotify but after research it seems it has been "coming" all year???? Anyone able to clarify?

  • Newbie
  • Heard a lot about podcasts coming to spotify but after research it seems it has been "coming" all year???? Anyone able to clarify?
  • jean3601
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Uninstalling

I uninstall the app without first manually deleting the downloaded music in the app, do I need to manually delete them first or else they will be left in the phone memory?

  • Newbie
  • I uninstall the app without first manually deleting the downloaded music in the app, do I need to manually delete them first or else they will be left in the phone memory?
  • jean3601
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

spotify?

I see all these questions AND answers from users. where's spotify?

  • Newbie
  • I see all these questions AND answers from users. where's spotify?
  • OviiiOne
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Android phone not showing up under Devices on spotify PC despite being connected to the same wifi

Hi! I'm having a problem with my Samsung Galaxy S5 Neo not showing up under Devices on Spotify PC, despite both being on the same wifi network. I'm able to control the music on my PC from my phone through Spotify connect(?), so something must be righ...

  • Regular
  • Hi!   I'm having a problem with my Samsung Galaxy S5 Neo not showing up under Devices on Spotify PC, despite both being on the same wifi network.    I'm able to control the music o...
  • DanielGD5
  • Regular
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

app wont auto play over car BT :/

hi team,would be really cool if this worked the app just wont auto play a selected playlist when connecting to car BT have to do it manuallythanksdan btw - htc m8 4.4.2 and car is vw mk6 using rns 510 unit

  • Visitor
  • hi team, would be really cool if this worked 😕 the app just wont auto play a selected playlist when connecting to car BT 😞 have to do it manually thanks dan   btw - htc m8 4.4.2 and...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes