Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
209788 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
559484 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462194 Views
575 replies
39 likes
Hi, I have a question, If i change my phone, the list of my offline music is not saves ? So how can i do to keep this list, and don't select again every song in my new phone? Thanks
Hi, I have a question, If i change my phone, the list of my offline music is not saves ? So how can i do to keep this list, and don't select again every song in my new phone?&nbs...
Spotify Star
499 Views
1 replies
0 likes
Perhaps it is possible to indicate clearly on the premium page how it works with the offline playback capabilities. Now I got yesterday suddenly 2.5GB downloaded music on my phone. Now there was a glitch in Spotify Netherlands so maybe it has to do w...
Perhaps it is possible to indicate clearly on the premium page how it works with the offline playback capabilities. Now I got yesterday suddenly 2.5GB downloaded music on my phone. Now there was a gl...
Community Legend
612 Views
1 replies
0 likes
Recently, some of the songs on my list will not play. Spotify will change to the song, the play button will show that it's playing, but there is no sound nor does the song "progress". This is mighty annoying.
Recently, some of the songs on my list will not play. Spotify will change to the song, the play button will show that it's playing, but there is no sound nor does the song "progress". This is mighty ...
Spotify Star
499 Views
1 replies
2 likes
I have only one online/offline device that a use to enjoy Spotify.In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times.1) My question is, would I lose all my downloaded music...
I have only one online/offline device that a use to enjoy Spotify. In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times. ...
Community Legend
751 Views
1 replies
0 likes
What's new in this version (5.3.0) New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Settings and UI Various other bug fixes & improvements How the app release process work...
What's new in this version (5.3.0) New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Sett...
Music Fan
6019 Views
9 replies
4 likes
I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been paying for it the last 2 months and can't use it. ...
I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been...
Not applicable
943 Views
4 replies
0 likes
Hi, I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly see that spotify has 2GB of music data, and if i open Spotify ...
Hi, I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly se...
Regular
690 Views
2 replies
0 likes
I go through the whole process of trying to cancel my spotify because I won't be able to use it for the next couple years due to travelling issues. I can log in to my account every time, but as soon as I try to verify my password to cancel, it tells ...
I go through the whole process of trying to cancel my spotify because I won't be able to use it for the next couple years due to travelling issues. I can log in to my account every time, but as...
Roadie
436 Views
1 replies
0 likes
Hi Spotify Community,I recently bought an Acer Liquid Jade Z and there's no Spotify widget appearing on my screen when the app is working and my phone is locked.I had a look at the other topics but I didn't find any answer. I don't think there are ot...
Hi Spotify Community, I recently bought an Acer Liquid Jade Z and there's no Spotify widget appearing on my screen when the app is working and my phone is locked. I had a look at the other topics...
Newbie
1426 Views
12 replies
0 likes
I have an LG G4 ( Don't know if this matters ) but I had to reset my phone so I redownloaded spotify. I am a premium member. It downloaded 1000 or so songs but left out 800-900 songs. It stopped downloading because there isn't anymore room left on th...
I have an LG G4 ( Don't know if this matters ) but I had to reset my phone so I redownloaded spotify. I am a premium member. It downloaded 1000 or so songs but left out 800-900 songs. It stopped down...
Roadie
394 Views
1 replies
0 likes
Audio tunneling on Android has been supported for ages now:https://developer.android.com/about/versions/kitkat.html#44-audio-tunnelingWhen will you finally add this feature and give us the battery life that is possible?
Audio tunneling on Android has been supported for ages now: https://developer.android.com/about/versions/kitkat.html#44-audio-tunneling When will you finally add this feature and give us the batter...
677 Views
0 replies
1 likes
I looked at a previous thread for this that said solved and it most certainly was not. I have been a premium member for about a year and a half. And I drive a lot so Spotify was my best friend. I have a 2013 Ford Fusion and since this update happened...
I looked at a previous thread for this that said solved and it most certainly was not. I have been a premium member for about a year and a half. And I drive a lot so Spotify was my best friend. I hav...
Casual Listener
8631 Views
16 replies
7 likes
After updating phone to android mashmallow, can't play songs continuously. It will stop after every song. You have to unlock your phone whilst phone is on sleep mode to enable the next song to play. Have uninstall spotify and reinstall spotify severa...
After updating phone to android mashmallow, can't play songs continuously. It will stop after every song. You have to unlock your phone whilst phone is on sleep mode to enable the next song to play. ...
552 Views
0 replies
1 likes
Good morning,I have a premium Spotify account on my computer/iPad, but I'm having trouble downloading it on my android phone. The play store only comes up with *this app is unavailable in your country*. I have tried using a vpn, though it's my first ...
Good morning, I have a premium Spotify account on my computer/iPad, but I'm having trouble downloading it on my android phone. The play store only comes up with *this app is unavailable in your co...
395 Views
0 replies
0 likes
I just got a Premium account and started do download some playlist. After realizing that they were being saved on my device, not the miniSD card, I went to configurations and asked for transferring. After some time without checking my tablet, I went ...
I just got a Premium account and started do download some playlist. After realizing that they were being saved on my device, not the miniSD card, I went to configurations and asked for transferring. ...
Casual Listener
654 Views
2 replies
0 likes
He pagado la promoción de 0,99 de tres meses de premium por PayPal y no me funciona, sigo siendo usuario gratuito. Y ya he desinstalado y vuelto a instalar la aplicación como dice en la página de ayuda de spotify.No se que hacer
He pagado la promoción de 0,99 de tres meses de premium por PayPal y no me funciona, sigo siendo usuario gratuito. Y ya he desinstalado y vuelto a instalar la aplicación como dice en la página de ayu...
Newbie
532 Views
1 replies
1 likes
I need your help. I use Spotify on my Samsung S7 edge. I sync offline on my SD card. The problem is that every time i restart my phone, everything is out of sync and i have to re-download everything. A solution please
I need your help. I use Spotify on my Samsung S7 edge. I sync offline on my SD card. The problem is that every time i restart my phone, everything is out of sync and i have to re-download everyt...
Casual Listener
585 Views
3 replies
0 likes
