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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1044 Views
  • 0 replies
  • 4 likes

Solved!! Spotify Premium not working

Hello,I am a Spotify premium member for about a year now and at 7th of March I payed again (it is payed automatically every month) but today after patching to the new version spotify only allows random playing of the songs and it looks like I dont ha...

  • Regular
  • Hello, I am a Spotify premium member for about a year now and at 7th of March I payed again (it is payed automatically every month) but today after patching to the new version spotify only allows ra...
  • isaraswaty
  • Newbie
  • 1689 Views
  • 10 replies
  • 0 likes
  • 1689 Views
  • 10 replies
  • 0 likes

Stops streaming randomly every 5 minutes.

The problem: unless I'm listening to downloaded songs, the stream just stops. It stops mid-song and for no apparent reason. Note that the stream isn't technically paused (the pause button is still there) but for all intents and purposes, it just stop...

  • Casual Listener
  • The problem: unless I'm listening to downloaded songs, the stream just stops. It stops mid-song and for no apparent reason. Note that the stream isn't technically paused (the pause button is still th...
  • Jj5959
  • Casual Listener
  • 2596 Views
  • 2 replies
  • 0 likes
  • 2596 Views
  • 2 replies
  • 0 likes

Spotify App on Galaxy S7

I've been attempting to log-in to my spotify account on my Galaxy S7 for the last day or so and everytime i put in my email and password it states that something is wrong. I have reset my password to make sure that all the information i have entered ...

  • Newbie
  • I've been attempting to log-in to my spotify account on my Galaxy S7 for the last day or so and everytime i put in my email and password it states that something is wrong. I have reset my password to...
  • Joe
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Spotify Duplicating Scrobbles

I tested others music players, but only Spotify is duplicating last.fm's scrobbles. How can i fix that ?

  • Newbie
  • I tested others music players, but only Spotify is duplicating last.fm's scrobbles. How can i fix that ?
  • 509 Views
  • 0 replies
  • 1 likes
  • 509 Views
  • 0 replies
  • 1 likes

I pay with credit card

when i want to pay by credit card leaves he tells me there^s a problem whit my card and to pay with 3 diferent card and will no let me

  • Newbie
  • when i want to pay by credit card  leaves he tells me there^s a problem  whit my card and  to pay with 3 diferent card and  will no let me
  • 807 Views
  • 0 replies
  • 0 likes
  • 807 Views
  • 0 replies
  • 0 likes

How to stop my individual premium account.

I want to stop my individual premium account because i want to get the family premium account.

  • Newbie
  • I want to stop my individual premium account because i want to get the family premium account.
  • 599 Views
  • 0 replies
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  • 599 Views
  • 0 replies
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Skipping/pausing tracks impossible via bluetooth

Hi experts!I've recently upgraded my Spotify app on Android to version 5.5.0.653 on my Samsung Galaxy S5.Since the upgrade, I cannot skip or pause tracks with the buttons of my bluetooth headset or with the buttons of my car stereo.Before, everything...

  • Newbie
  • Hi experts! I've recently upgraded my Spotify app on Android to version 5.5.0.653 on my Samsung Galaxy S5. Since the upgrade, I cannot skip or pause tracks with the buttons of my bluetooth headse...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Still no Podcasts or New Shows Menu????

I'm a premium member and running 3.1.0.1117 on Android BUT STILL no new menu that adds Podcasts or Shows? How long will take until I see is added?

  • Newbie
  • I'm a premium member and running 3.1.0.1117 on Android BUT STILL no new menu that adds Podcasts or Shows?  How long will take until I see is added? 
  • riscum
  • Newbie
  • 6086 Views
  • 26 replies
  • 12 likes
  • 6086 Views
  • 26 replies
  • 12 likes

Can't send songs to certain Facebook friend

Description When I try to send a song or playlist to my friend on Facebook on my android, her name does not show up when I type in her name. I can send the song to any other friend and I can send any song to her on the desktop version of Spotify. (My...

Desktop.png Screenshot_2014-12-13-12-56-10.png Screenshot_2014-12-13-12-56-25.png
  • Newbie
  • Description When I try to send a song or playlist to my friend on Facebook on my android, her name does not show up when I type in her name. I can send the song to any other friend and I can send...
  • ziomas3
  • Newbie
  • 809 Views
  • 1 replies
  • 1 likes
  • 809 Views
  • 1 replies
  • 1 likes

Poor sound quality while extreme is on

Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...

  • Newbie
  • Hello everybody,   I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality,...
  • 430 Views
  • 0 replies
  • 0 likes
  • extreme
    poor
    quality
    sound
  • 430 Views
  • 0 replies
  • 0 likes

Android SDK stable release

Hi, is there any plan for when Spotify will release a stable SDK version, a non beta one? RegardsTor

  • Newbie
  • Hi,   is there any plan for when Spotify will release a stable SDK version, a non beta one?    Regards Tor
  • 345 Views
  • 0 replies
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  • Android
    SDK
  • 345 Views
  • 0 replies
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Problème avec un titre

Bonjours j'ai un problème hier j'ai ajouter un titre non Spotify sur PC à partir de mes fichier locaux car il n'existe pas sur Spotify et j'arrive pas à la lire sur Android j'espère avoir de laide MERCI

  • Newbie
  • Bonjours j'ai un problème hier j'ai ajouter un titre non Spotify sur PC à partir de mes fichier locaux car il n'existe pas sur Spotify et j'arrive pas à la lire sur Android j'espère avoir de laide ME...
  • 301 Views
  • 0 replies
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  • 301 Views
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Solved!! Problem using app

After updating to newest Android OS (6.0.1), I cannot open the Spotify app. I uninstalled and reinstalled, didn't work. When I try to open the app, I get a black screen. I'm sure this has to do with the app not being compatable with this version of A...

  • Casual Listener
  • After updating to newest Android OS (6.0.1), I cannot open the Spotify app. I uninstalled and reinstalled, didn't work. When I try to open the app, I get a black screen. I'm sure this has to do with ...
  • ktglore
  • Casual Listener
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

Help

99 cents for trying spotify premium for the summer, I purchased a 10$ spotify gift card. Now when I go into my account for spotify it says my subscription expires 7 / 3 / 16. Someone please hrl

  • Casual Listener
  • 99 cents for trying spotify premium for the summer, I purchased a 10$ spotify gift card. Now when I go into my account for spotify it says my subscription expires 7 / 3 / 16. Someone please hrl
  • 234 Views
  • 0 replies
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  • 234 Views
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Spotify and Ford

I don't know what caused this to happen, but it just started happening today. I can't control the app anymore when listening to music in my car. I have a 2012 Ford Focus. It just shows this screen and doesn't do anything. How do I get it back to norm...

  • Newbie
  • I don't know what caused this to happen, but it just started happening today. I can't control the app anymore when listening to music in my car. I have a 2012 Ford Focus. It just shows this screen an...
  • 520 Views
  • 0 replies
  • 0 likes
  • 520 Views
  • 0 replies
  • 0 likes

have playlist songs play one right after another

I am having a hard time with my playlist. The song keeps repeating itself. I want the songs to play automatically one after another

  • Newbie
  • I am having a hard time with my playlist. The song keeps repeating itself. I want the songs to play automatically one after another
  • Jayb72
  • Community Legend
  • 5319 Views
  • 1 replies
  • 0 likes
  • 5319 Views
  • 1 replies
  • 0 likes

Solved!! android says trying to access from another country

Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign into it from another country. I've only ever used spo...

  • Casual Listener
  • Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign in...
  • bodhiman
  • Newbie
  • 1109 Views
  • 6 replies
  • 0 likes
  • 1109 Views
  • 6 replies
  • 0 likes

can't play advertisement

I'm on spotify free. If the message appears: The next 30 minutes are free if you look at this ad. But then I get this error message: Could not be played. What should I do?

  • Newbie
  • I'm on spotify free. If the message appears: The next 30 minutes are free if you look at this ad. But then I get this error message: Could not be played. What should I do?
  • 265 Views
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  • 265 Views
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Removing downloaded songs, but saving album

I have reached the download limit and wish to remove songs/albums from my device, but want to save the album in case I wish to stream at another time. I slide the "available offline" switch to the left/gray position but the green check remains under ...

  • Casual Listener
  • I have reached the download limit and wish to remove songs/albums from my device, but want to save the album in case I wish to stream at another time. I slide the "available offline" switch to the le...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
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Radio function not working properly with Pioneer VSX930 AV Amp

Hello, Radio doesn't seem to work properly : new titles won't load as I listen to the radio. Eventually when the initialy loaded titles list has been fully listened, the radio will stop and no tune be played. It only behaves this way when I connect t...

  • Regular
  • Hello,   Radio doesn't seem to work properly : new titles won't load as I listen to the radio. Eventually when the initialy loaded titles list has been fully listened, the radio will...
  • deltanovembre
  • Regular
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes