Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Amayy
  • Spotify Star
  • 5924 Views
  • 21 replies
  • 15 likes
  • 5924 Views
  • 21 replies
  • 15 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861698 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861698 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22608 Views
  • 3 replies
  • 0 likes
  • 22608 Views
  • 3 replies
  • 0 likes

Updated 14th feb - Now spotify won't open - android

Couldn't locate the browse function so thought i'd update the app. Android phone: Samsung S5. I've restarted, cleared cache, uninstalled, reinstalled but the app won't open. I have 7gb free. Premium account through vodafone. Anyone else having this p...

  • Newbie
  • Couldn't locate the browse function so thought i'd update the app. Android phone: Samsung S5. I've restarted, cleared cache, uninstalled, reinstalled but the app won't open. I have 7gb free. Premium ...
  • 315 Views
  • 0 replies
  • 0 likes
  • Update
    wont load
  • 315 Views
  • 0 replies
  • 0 likes

Spotify account does not work on phone (neither Android nor iPhone)

Hi everybody, I recently installed Spotify Free on my Macbook and now also wanted to use it on my Android Phone (Samsung Galaxy S 5 Mini). However, although I can Log In my account and see my playlists, if I press the "Shuffle" button nothing happens...

  • Newbie
  • Hi everybody,   I recently installed Spotify Free on my Macbook and now also wanted to use it on my Android Phone (Samsung Galaxy S 5 Mini). However, although I can Log In my account and see m...
  • Nico
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Guardar la música descargada en memoria Sd

Hola:No me es posible guardar la música descargada de Spotify en la tarjeta SD.Teléfono BQ Aquaris E6, Android Kit-Kat.Ya he hecho:Rootear teléfono, instalear sd fix, poner en teléfono disco de escritura predeterminada: SD.He seguido indicaciones de ...

  • Newbie
  • Hola: No me es posible guardar la música descargada de Spotify en la tarjeta SD. Teléfono BQ Aquaris E6, Android Kit-Kat. Ya he hecho: Rootear teléfono, instalear sd fix, poner en teléfono disco ...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Local files only partially syncing to android phone/tablet

hiI have set up local files to create a playlist to have on my Android phone/tablet. I can create the playlists no problem but the files are only partially syncing to my devices. When I check I get the message "waiting to download". One device does h...

  • Casual Listener
  • hi I have set up local files to create a playlist to have on my Android phone/tablet. I can create the playlists no problem but the files are only partially syncing to my devices. When I check I get...
  • jonasherdegen
  • Community Legend
  • 469 Views
  • 4 replies
  • 0 likes
  • local files not syncing
  • 469 Views
  • 4 replies
  • 0 likes

Solved!! Lost play lists

due to a technical problem, I had to reinstall the app and now with the new app installed I logged in and now it appears that my play lists are gone :-((( how do I get them back?

  • Visitor
  • due to a technical problem, I had to reinstall the app and now with the new app installed I logged in and now it appears that my play lists are gone :-((( how do I get them back?
  • jonasherdegen
  • Community Legend
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Free Account Stops Playing Randomly

Sometimes I can play a few songs in a row, sometimes only one or two. The screen shows that the song is playing but there is no sound. It's only when I stop the song and begin it again that I get sound restored. I've tried turning off various feature...

  • Regular
  • Sometimes I can play a few songs in a row, sometimes only one or two. The screen shows that the song is playing but there is no sound. It's only when I stop the song and begin it again that I get sou...
  • borealsounds
  • Regular
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

play store the app doesn't download

I have just joined Spotify but the app doesn't download from the play store. The progreys line just flashes but doesn't do anything. I have a Samsung galaxy phone. Any ideas please or I will just cancel the subscription.

  • Newbie
  • I have just joined Spotify but the app doesn't download from the play store. The progreys line just flashes but doesn't do anything. I have a Samsung galaxy phone. Any ideas please or I will just can...
  • Bittencourt
  • Spotify Star
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

language filter for playlists?

does spotify has a function that limits the languages of songs playing? for example sometimes playlists has songs in more than 1 language, language A, B and C.is it possible to only play language A in shuffle mode?

  • Newbie
  • does spotify has a function that limits the languages of songs playing?   for example sometimes playlists has songs in more than 1 language, language A, B and C. is it possible to only p...
  • jonasherdegen
  • Community Legend
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Solved!! Cannot skip tracks with bluetooth Beats Powerbeats2 and Huawei Y550

Hello i bought Beats by Dre Powerbeats 2 Wireless - bluetooth hedphones I own Huawei Y550 Android phone pressing twice the button on my bluetooth headphones should skip to next track this behaviour works in default OS music player in android, i also ...

  • Music Fan
  • Hello i bought Beats by Dre Powerbeats 2 Wireless   - bluetooth hedphones   I own Huawei Y550 Android phone   pressing twice the button on my bluetooth headphones should skip to ...
  • Sahiln
  • Newbie
  • 38738 Views
  • 8 replies
  • 0 likes
  • 38738 Views
  • 8 replies
  • 0 likes

Playstation 4 premium not carrying over to andriod device

I have paid for premium for 2 months in a row now for listening to music on my Playstation 4 while.gaming, I got a new galaxy note 5 today and when I sign in I don't not have premium,only freeHas anyone else had this sort of problem and if so please ...

  • Newbie
  • I have paid for premium for 2 months in a row now for listening to music on my Playstation 4 while.gaming, I got a new galaxy note 5 today and when I sign in I don't not have premium,only free Has...
  • kbrooksc
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

"My Music" keeps having random rap tracks placed in it

As the title states, the My Music/My Songs/whatever part of Spotify on my phone keeps having rap songs randomly placed in it, and even then only two of them were even tracks I would ever listen to. Anyone know why it's doing this or how to stop it? I...

  • Newbie
  • As the title states, the My Music/My Songs/whatever part of Spotify on my phone keeps having rap songs randomly placed in it, and even then only two of them were even tracks I would ever listen to. A...
  • kbrooksc
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! All my Music disappeared

I opened the Spotify app and all my downloaded music was gone. Plus all Artist I have been following are gone as well only my Playlist remained. I have Premium and I'm able to download new music, I tried logging in and out again nothing :(.Please hel...

  • Newbie
  • I opened the Spotify app and all my downloaded music was gone. Plus all Artist I have been following are gone as well only my Playlist remained. I have Premium and I'm able to download new music, I t...
  • kbrooksc
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • Android 5.0.2
    Music disappearing
    Premium
    Sony
  • 483 Views
  • 1 replies
  • 0 likes

Spotify randomly pauses music and active the voice control in iPhone 6

The app played in iPhone 6 pauses music and active the voice control autommatic. How can I solve this problem in my device?

  • Regular
  • The app played in iPhone 6 pauses music and active the voice control autommatic. How can I solve this problem in my device?
  • Broncasrafa
  • Regular
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Android Offline Devices Troubleshooting

Hello there i have the following problem.I have connected 3 Offline Devices (LG G3, Samsung Note 4, LG G2) to my premium account. Thats what the Spotify-website shows me when i enter it via PC. The problem is, that all the songs from my Note 4 are be...

  • Casual Listener
  • Hello there i have the following problem. I have connected 3 Offline Devices (LG G3, Samsung Note 4, LG G2) to my premium account. Thats what the Spotify-website shows me when i enter it via PC. The...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Problemas con cuesta premium

Tengo problemas al iniciar sesión desde un iPhone y un android, la aplicación dice que soy usuario gratis cuando soy usuario premium y por lo tanto no le dejar tener los beneficios de una cuenta premium. Podrían darle solución alguna, espero su pront...

  • Newbie
  • Tengo problemas al iniciar sesión desde un iPhone y un android, la aplicación dice que soy usuario gratis cuando soy usuario premium y por lo tanto no le dejar tener los beneficios de una cuenta prem...
  • OviiiOne
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Music stopped playing and can't continue it

Hey, I opened Spotify to listen to music during the night. I fell asleep and now it stopped and won't let me play more music because the app thinks, I have no wifi activated, which I clearly have. Can someone help me, please?No PremiumLG G4c

  • Casual Listener
  • Hey, I opened Spotify to listen to music during the night. I fell asleep and now it stopped and won't let me play more music because the app thinks, I have no wifi activated, which I clearly have. Ca...
  • Bittencourt
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Browser is gone

Ive been a subscriber for almost a year and have always enjoyed the "browse" feature to find new songs. In the last 2 weeks that option simply isnt where it has always been. Does anyone know why or what i can do to get this feature back? If this cont...

  • Casual Listener
  • Ive been a subscriber for almost a year and have always enjoyed the "browse" feature to find new songs. In the last 2 weeks that option simply isnt where it has always been. Does anyone know why or w...
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify on Froyo gone?

Hello, Am running spotify (permium) on an old phone: Android 2.2.3 (froyo) -- and the search function just today started returning no results. I'm running spotify 0.6.5.183 (I tried upgradig to 0.6.6.270 and downgrading to 0.6.4.47 with no success) -...

  • Newbie
  • Hello,   Am running spotify (permium) on an old phone: Android 2.2.3 (froyo) -- and the search function just today started returning no results.  I'm running spotify 0.6.5.183 (I tried up...
  • driveflanger
  • Community Legend
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

porque no puedo explorar en spotify teniendo aún el premium?

Me podrían ayudar a saber porque no puedo explorar en spotify teniendo el sistema premium? Gracias

  • Newbie
  • Me podrían ayudar a saber porque no puedo explorar en spotify teniendo el sistema premium? Gracias
  • Bittencourt
  • Spotify Star
  • 1566 Views
  • 1 replies
  • 0 likes
  • 1566 Views
  • 1 replies
  • 0 likes

Any good reasons why I should continue my premium subscription?

So I am looking for some reason to continue to order my spotify premium subscription. Problem for me is that I don't get the anything for my money. I travel 200 days a year so normally I can't use internet connection. Our company has mandatory encryp...

  • Newbie
  • So I am looking for some reason to continue to order my spotify premium subscription.   Problem for me is that I don't get the anything for my money. I travel 200 days a year so normally I can...
  • navaira
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes