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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

400156 Views

548 replies

35 likes

Account
Free
  • 400156 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8595 Views

0 replies

7 likes

  • 8595 Views
  • 0 replies
  • 7 likes

How to listen audiobooks in right order on my Android phone

hallo, I would like to listen audiobooks on my Android smartphone . The book chapter numbers are at the end of the title. How can I listen to the audiobook chapter in right order. Spotify is jumping from chapter 7 to chapter 70, etc... e.g. I am list...

Newbie

hallo,    I would like to listen audiobooks on my Android smartphone . The book chapter numbers are at the end of the title. How can I listen to the audiobook chapter in right order. Spot...

picsar77

Newbie

3149 Views

3 replies

1 likes

  • 3149 Views
  • 3 replies
  • 1 likes

Login Help

Hello, I have a samsung s7 and just this morning my spotify app says i went offline and i tried to load my computer spotfy and get the same thing. I went and tried restarting my app and nothing. Then i redownloaded the app and it wouldnt logg me in. ...

Newbie

Hello,  I have a samsung s7 and just this morning my spotify app says i went offline and i tried to load my computer spotfy and get the same thing. I went and tried restarting my app and nothin...

Zavor

Music Fan

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Changing background

Hey guysA friend of mine has spotify too, but he has a special feature. The different pictures of the playing songs are his phone background at the same time. They always change. How is that possible? (Sorry for my bad english, isnt my native languag...

Newbie

Hey guys A friend of mine has spotify too, but he has a special feature. The different pictures of the playing songs are his phone background at the same time. They always change. How is that possib...

Zavor

Music Fan

4684 Views

1 replies

0 likes

  • 4684 Views
  • 1 replies
  • 0 likes

Premium

Ok, paid for premium a few hours ago and my service is worse than when I was on free!! Cannot list to the songs in my playlist in the order I want, keep getting the stupid "Join Premium Today" Well I did, received confirmation from bank that it went ...

Newbie

Ok, paid for premium a few hours ago and my service is worse than when I was on free!! Cannot list to the songs in my playlist in the order I want, keep getting the stupid "Join Premium Today"  ...

OviiiOne

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

No me va mi suscripcion premium

acabo de hacerme premium y no me va... lo intente 4 veces y nada con la tarjeta y me llego el mensaje al movil de que se hizo el cobro y nada.. por cierto, al hacerlo 4 veces, es decir poner la tarjeta 4 veces me cobran 4 veces en la misma cuenta?

Casual Listener

acabo de hacerme premium y no me va... lo intente 4 veces y nada con la tarjeta y me llego el mensaje al movil de que se hizo el cobro y nada.. por cierto, al hacerlo 4 veces, es decir poner la tarje...

driveflanger

Community Legend

567 Views

3 replies

0 likes

  • 567 Views
  • 3 replies
  • 0 likes

Spotify for Games Consoles

He desinstaldo e instalado de varias maneras y desde varios dispositivos y me sigue saliendo la version free...¿Alguien puede ayudarme?

Newbie

He desinstaldo e instalado de varias maneras y desde varios dispositivos y me sigue saliendo la version free...¿Alguien puede ayudarme?

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Widget grays out

Hello,The widget on my s7 grays out after a couple minutes. I do not have any battery saving options enabled. I have also gone and turned off "save power" on after 3 days on Spotify. Nothing seems to work. After a couple minutes it looks like the scr...

Casual Listener

Hello, The widget on my s7 grays out after a couple minutes. I do not have any battery saving options enabled. I have also gone and turned off "save power" on after 3 days on Spotify. Nothing seem...

navaira

Roadie

1340 Views

8 replies

0 likes

  • 1340 Views
  • 8 replies
  • 0 likes

Spotify runs background processes when app is closed

Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no notifications coming in, nor do not have any Spotify widgets activ...

Gig Goer

Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background.   I have Spotify's Offline mode enabled, so there are no ...

pantadeusz

Regular

18623 Views

6 replies

3 likes

Android
background
battery drain
Lollipop
processes
  • 18623 Views
  • 6 replies
  • 3 likes

facebook error

Hey guys!My spotify account is linked to my facebook. Since logging out of my spotify app on my android smartphone on Saturday i am no more able to log in. Everytime i try to log in to my spotify app the message "a facebook error occurred. Please try...

Newbie

Hey guys! My spotify account is linked to my facebook. Since logging out of my spotify app on my android smartphone on Saturday i am no more able to log in. Everytime i try to log in to my spotify a...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Playlists desync after rebooting my phone

Hello, first of all, Sry for my english,I have big troubles with my spotify app on my Huawei p8 lite : when I reboot my phone or shut it down, all my playlists desync...it's horrible because I have thousands songs to resync everytime I forget to rech...

Newbie

Hello, first of all, Sry for my english, I have big troubles with my spotify app on my Huawei p8 lite : when I reboot my phone or shut it down, all my playlists desync...it's horrible because I have...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
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Switching the sound quality

Hi guysI had all my music downloaded in normal quality but I went to settings and switched to extreme quality. Does this automatically change the sound quality of the music that has been in my library or does it only change the quality of the music t...

Casual Listener

Hi guys I had all my music downloaded in normal quality but I went to settings and switched to extreme quality. Does this automatically change the sound quality of the music that has been in my li...

driveflanger

Community Legend

499 Views

3 replies

0 likes

  • 499 Views
  • 3 replies
  • 0 likes

Sharing Playlist

I CAN NOT figure out how to make my playlist public. For instance my spouse follows me, but the playlist that I have created can not be seen when my profile is searched from another device. Can someone help with this.

Newbie

I CAN NOT figure out how to make my playlist public. For instance my spouse follows me, but the playlist that I have created can not be seen when my profile is searched from another device. Can someo...

DasPeter

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Save to sd card?

Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all?This app is getting worse and worse. The other day it used my mobile data instead of offline saved da...

Casual Listener

Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all? This app is getting worse and worse. The other...

Kamran

Composer

747 Views

5 replies

0 likes

  • 747 Views
  • 5 replies
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Solved!! Hijacking somebody's iPhone

Yesterday, I was listening to Spotify in my kitchen. A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this Device]" Meaning that my music from my Android (running the la...

Casual Listener

Yesterday, I was listening to Spotify in my kitchen.   A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this De...

nokturnus

Casual Listener

1217 Views

4 replies

0 likes

serious issue
  • 1217 Views
  • 4 replies
  • 0 likes

Assinatura errada

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato para corrigir isso

Newbie

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato pa...

OviiiOne

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free premium

Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?

Newbie

Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?

meahtenoha

Spotify

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

Spotify Premium Anmeldung

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

Newbie

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

355 Views

0 replies

0 likes

  • 355 Views
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  • 0 likes

Superuser Contribution Offline Modus deltes songs

Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and timeintervals. I already put the location of the offline playl...

Newbie

Hi.   I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and ti...

meahtenoha

Spotify

742 Views

2 replies

0 likes

  • 742 Views
  • 2 replies
  • 0 likes

Solved!! Spotify no longer works on samsung phones??

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my cell phone, only a black screen and after 2min it says th...

Casual Listener

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine.  Then Sunday (01/17/16) I could no longer log in on my ...

Granny41845

Casual Listener

1076 Views

6 replies

2 likes

  • 1076 Views
  • 6 replies
  • 2 likes