Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
hi guys, this has happened a few times now. i have a user def playlist with around 300 songs in it - i keep it updated and offlined but sometimes when i select it to play while offline, it says not available no idea why thanksdan
hi guys, this has happened a few times now. i have a user def playlist with around 300 songs in it - i keep it updated and offlined but sometimes when i select it to play w...
Community Legend
343 Views
3 replies
0 likes
Hi all, I've been having trouble with Spotify and my Chromecast audio for a while now, with some intermittent success. I'm a premium user, Nexus 5 and Chromecast audio and more often than not, when trying to cast Spotify I see this screen showing my ...
Hi all, I've been having trouble with Spotify and my Chromecast audio for a while now, with some intermittent success. I'm a premium user, Nexus 5 and Chromecast audio and more often than not, when t...
425 Views
0 replies
0 likes
I was always able to before, but since the last update, I can no longer use my finger on the very right of the spotify playlist to fast scroll to the bottom. I have to keep scrolling and scrolling down, over 3,000 songs, to get to the bottom Help ple...
I was always able to before, but since the last update, I can no longer use my finger on the very right of the spotify playlist to fast scroll to the bottom. I have to keep scrolling and scr...
Newbie
2409 Views
6 replies
3 likes
Hello community, I lost again all my downloaded songs/playlists/albums, means they are still available in my library but the the "offline available" switch is reset. It now happened the second time within 2 weeks but didn't had this problem before. S...
Hello community, I lost again all my downloaded songs/playlists/albums, means they are still available in my library but the the "offline available" switch is reset. It now happened the seco...
Newbie
527 Views
2 replies
1 likes
Hi i updated the app on my Galaxy s6 and the scrollweel function isn't thereWill it come back?I really need it as it takes ages to scroll through my play list with 1500 songs/Emanuel
Hi i updated the app on my Galaxy s6 and the scrollweel function isn't there Will it come back? I really need it as it takes ages to scroll through my play list with 1500 songs /Emanuel
Community Legend
623 Views
1 replies
1 likes
Why triple press in the headset button doesn't play the previous song like any other music apps?It's skiping 2 songs instead.Why someone would like have the ability to skip two songs instead of repeating the song or listening the previous one?Why we ...
Why triple press in the headset button doesn't play the previous song like any other music apps? It's skiping 2 songs instead. Why someone would like have the ability to skip two songs ...
Regular
3222 Views
5 replies
3 likes
So I've downloaded all my playlists. But when I click "my library" and go to "songs" it only lists like 5 songs. If I want to listen to anything else i have to go pick a playlist of mine that is on. I want to just shuffle all the songs I have at one ...
So I've downloaded all my playlists. But when I click "my library" and go to "songs" it only lists like 5 songs. If I want to listen to anything else i have to go pick a playlist of mine that is on. ...
Newbie
9183 Views
4 replies
1 likes
I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music will play again.I have reloaded (deleted, reboot and r...
I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music wil...
Community Legend
429 Views
1 replies
0 likes
Good Morning I got a problem when i try to add local files on my spotify account.They reproduce without problems on my PC; but when i try to listen to them in my Android phone, some play and some not.The ones that didn't play says "this song isn´t av...
Good Morning I got a problem when i try to add local files on my spotify account. They reproduce without problems on my PC; but when i try to listen to them in my Android phone, some play a...
Casual Listener
1028 Views
8 replies
0 likes
With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple have always shunned the use of external memory in their device...
With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple ...
Not applicable
79234 Views
34 replies
8 likes
Hi. I'm a fairly new user to spotify, but not a newcommer in mobile music streaming (2 yers of dzr, and 2 g.music)I live in Finland, and I don't care or like finnish music and "whats hot in finland". Is it somehow possible to change setting (where?) ...
Hi. I'm a fairly new user to spotify, but not a newcommer in mobile music streaming (2 yers of dzr, and 2 g.music) I live in Finland, and I don't care or like finnish music and "whats hot in ...
Community Legend
373 Views
1 replies
0 likes
Trying hard to figure out why I can't cast the audio show I've been listening to on Bluetooth in my car to my Chromecast at home. Going to 'Devices available' in the Android app shows that my Chromecast is not available, with the message 'Can't play ...
Trying hard to figure out why I can't cast the audio show I've been listening to on Bluetooth in my car to my Chromecast at home. Going to 'Devices available' in the Android app shows that m...
Casual Listener
1756 Views
4 replies
4 likes
Hi all, I have a Pioneer AVH-P4400BH receiver unit, which is great for the most part, but the lack of Bluetooth Metadata from Spotify is driving me crazy. It used to work with my AOSP ROM and Galaxy S4, but ever since I got my Galaxy S6, it no longer...
Hi all, I have a Pioneer AVH-P4400BH receiver unit, which is great for the most part, but the lack of Bluetooth Metadata from Spotify is driving me crazy. It used to work with my AOSP ...
Community Legend
976 Views
1 replies
0 likes
I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems The first one is that my profile refuses to show - it keeps saying that something went wrong and whenever I refresh it, it shows the same thing...
I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems 😞 The first one is that my profile refuses to show - it keeps saying that something went wr...
Community Legend
440 Views
3 replies
0 likes
I can download playlists to offline mode but cannot do this with individual albums? I have an Android device and the lastest update for the spotify App. Please Help
I can download playlists to offline mode but cannot do this with individual albums? I have an Android device and the lastest update for the spotify App. Please Help
Community Legend
1237 Views
3 replies
1 likes
Hi, I'm having issues with selecting a song to play on Chromecast, no matter if trying to do so from Windows Pc or Android App. If I press Play, Next, Previous or select a specific song, spotify will start playing for a fraction of a second and then ...
Hi, I'm having issues with selecting a song to play on Chromecast, no matter if trying to do so from Windows Pc or Android App. If I press Play, Next, Previous or select a specific son...
Community Legend
548 Views
1 replies
0 likes
Using android 6.0 spotify version 4.9..992.Spotify off-line, background data limited switched on, still observed mobile data usage. The only way to stop spotify using data is to delete it completely?
Using android 6.0 spotify version 4.9..992. Spotify off-line, background data limited switched on, still observed mobile data usage. The only way to stop spotify using data is to delete it completel...
Casual Listener
455 Views
2 replies
0 likes
It's really annoying, Spotify have changed the way you scroll on the playlist. Before I could easy get to the bottom of the playlist in 2 seconds. Now it takes several minutes. Stop changing things that are working!
It's really annoying, Spotify have changed the way you scroll on the playlist. Before I could easy get to the bottom of the playlist in 2 seconds. Now it takes several minutes. Stop changing things t...
Community Legend
3994 Views
1 replies
2 likes
Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming its an update. For as long as i can remember its bee...
Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming i...
Community Legend
1743 Views
1 replies
0 likes
Can someone confirm that this functionality doesn't exist in Spotify for Android? I can set it to offline mode but it seems this takes at least 3 taps on the UI, surely there must be a better way of doing this? Not everyone in the world has unlimited...
Can someone confirm that this functionality doesn't exist in Spotify for Android? I can set it to offline mode but it seems this takes at least 3 taps on the UI, surely there must be a better way of ...
Community Legend
321 Views
1 replies
0 likes
