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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375735 Views

541 replies

34 likes

Account
Free
  • 375735 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
  • 0 replies
  • 7 likes

Playlists desync after rebooting my phone

Hello, first of all, Sry for my english,I have big troubles with my spotify app on my Huawei p8 lite : when I reboot my phone or shut it down, all my playlists desync...it's horrible because I have thousands songs to resync everytime I forget to rech...

Newbie

Hello, first of all, Sry for my english, I have big troubles with my spotify app on my Huawei p8 lite : when I reboot my phone or shut it down, all my playlists desync...it's horrible because I have...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
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Switching the sound quality

Hi guysI had all my music downloaded in normal quality but I went to settings and switched to extreme quality. Does this automatically change the sound quality of the music that has been in my library or does it only change the quality of the music t...

Casual Listener

Hi guys I had all my music downloaded in normal quality but I went to settings and switched to extreme quality. Does this automatically change the sound quality of the music that has been in my li...

driveflanger

Community Legend

447 Views

3 replies

0 likes

  • 447 Views
  • 3 replies
  • 0 likes

Sharing Playlist

I CAN NOT figure out how to make my playlist public. For instance my spouse follows me, but the playlist that I have created can not be seen when my profile is searched from another device. Can someone help with this.

Newbie

I CAN NOT figure out how to make my playlist public. For instance my spouse follows me, but the playlist that I have created can not be seen when my profile is searched from another device. Can someo...

DasPeter

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Save to sd card?

Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all?This app is getting worse and worse. The other day it used my mobile data instead of offline saved da...

Casual Listener

Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all? This app is getting worse and worse. The other...

Kamran

Composer

671 Views

5 replies

0 likes

  • 671 Views
  • 5 replies
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Solved!! Hijacking somebody's iPhone

Yesterday, I was listening to Spotify in my kitchen. A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this Device]" Meaning that my music from my Android (running the la...

Casual Listener

Yesterday, I was listening to Spotify in my kitchen.   A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this De...

nokturnus

Casual Listener

1173 Views

4 replies

0 likes

serious issue
  • 1173 Views
  • 4 replies
  • 0 likes

Assinatura errada

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato para corrigir isso

Newbie

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato pa...

OviiiOne

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free premium

Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?

Newbie

Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?

meahtenoha

Spotify

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

Spotify Premium Anmeldung

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

Newbie

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

339 Views

0 replies

0 likes

  • 339 Views
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Superuser Contribution Offline Modus deltes songs

Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and timeintervals. I already put the location of the offline playl...

Newbie

Hi.   I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and ti...

meahtenoha

Spotify

714 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Spotify no longer works on samsung phones??

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my cell phone, only a black screen and after 2min it says th...

Casual Listener

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine.  Then Sunday (01/17/16) I could no longer log in on my ...

Granny41845

Casual Listener

950 Views

6 replies

2 likes

  • 950 Views
  • 6 replies
  • 2 likes

Payment keeps failing

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

Newbie

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

272 Views

0 replies

0 likes

  • 272 Views
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Transfering Music

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent me some generic e-mail that had nothing to do with...

Newbie

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent...

osornios

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

I cant save music in my sd

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

Newbie

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

194 Views

0 replies

0 likes

  • 194 Views
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No premium features at all and double charge on credit card. How can I get help?

I was trying to get premium9 mxp for 3 months.I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the charge was successful and then a 2nd message with another ...

Newbie

I was trying to get premium 9 mxp for 3 months. I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the cha...

252 Views

0 replies

0 likes

  • 252 Views
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Make the app more album-listening friendly.

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response: ===================When you've started the song from an album you can always go back to that album by clicking: on ...

Casual Listener

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response:   =================== When you've started the son...

532 Views

0 replies

3 likes

Albums
UI
UX
  • 532 Views
  • 0 replies
  • 3 likes

Activities Mobile Phone

Hi There! I'm Italian, sorry for my English not so great.When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my computer! I use Spotify more on the mobile phone than on th...

Newbie

Hi There! I'm Italian, sorry for my English not so great. When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my comput...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
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Solved!! Unable to login to app or website on galaxy s6

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was ineffective, as the problem persists for chrome as we...

Newbie

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was in...

Cassycollins

Newbie

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Doesn't work back button in the widget 4x1

When I am using Spotify I can use the widget for pause, play and skip, but the back button does nothing. Spotify version: 5.5.0.653Android version 5.1 Regards,Cristián.

Music Fan

When I am using Spotify I can use the widget for pause, play and skip, but the back button does nothing.   Spotify version: 5.5.0.653 Android version 5.1   Regards, Cristián.

314 Views

0 replies

0 likes

  • 314 Views
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Spotify account linked to a false Facebook account

Hello everybody,my Spotify account has been linked to a false Facebook account.How can I change my profile again? thank you

Casual Listener

Hello everybody, my Spotify account has been linked to a false Facebook account. How can I change my profile again?     thank you

Astame

Community Legend

440 Views

5 replies

0 likes

  • 440 Views
  • 5 replies
  • 0 likes