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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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How to set up a place to store offline music (SD card, not internal memory)

Once again, Spotify decided to REMOVE all stored (offline) music, why? When i pressed 'download' on a playlist, Spotify in his 'very smart' way, decided that Internal memory is the best place (only 500MB free space), not a SD card (only 29GB free spa...

Music Fan

Once again, Spotify decided to REMOVE all stored (offline) music, why?   When i pressed 'download' on a playlist, Spotify in his 'very smart' way, decided that Internal memory is the best plac...

268 Views

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Solved!! Since lollipop no multitasking / running in background possible anymore

Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the song has to be started all over again. Nexus 5 Bui...

Casual Listener

Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the...

gr4vedigger

Newbie

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4 replies

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Help me please...

Spotify in our practice, never vouche even though I got a Premium Account to a friend today, and at the same time, I made payment to My Account. If a problem is encountered and this problem also and I use my campaign 0,99 £ I can't have Spotify premi...

Newbie

Spotify in our practice, never vouche even though I got a Premium Account to a friend today, and at the same time, I made payment to My Account. If a problem is encountered and this problem also and ...

207 Views

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Solved!! Cant Play my PC local files on my Android phone.

Ok so I have downloaded an album onto my desktop, then added the album to my libary by adding the file location as a source. I am now able to play the album on my desktop pc. I then moved the songs into a playlist. The songs in the album are mp3 form...

Casual Listener

Ok so I have downloaded an album onto my desktop, then added the album to my libary by adding the file location as a source. I am now able to play the album on my desktop pc. I then moved the so...

jonsmith98479

Casual Listener

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4 replies

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Improving audio quality on Ford AppLink and Sync3

Hi all, hope you can help. I know that the extreme audio quality setting for locally stored music sounds pretty darned good. But when I play Spotify through Ford Sync 3 using AppLink, it sounds poor. I chalk this up to Bluetooth -- does anyone know o...

Visitor

Hi all, hope you can help.   I know that the extreme audio quality setting for locally stored music sounds pretty darned good. But when I play Spotify through Ford Sync 3 using AppLink, it sou...

jnardiello

Newbie

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1 replies

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Unable to set a password

Hello!My account is registered with facebook and now, when I'm trying to set a password, I get an error which says "There was a problem setting your password"Any solutions? I checked some but none of them worked

Newbie

Hello! My account is registered with facebook and now, when I'm trying to set a password, I get an error which says "There was a problem setting your password" Any solutions? I checked some but non...

Astame

Community Legend

299 Views

1 replies

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Can't log in help!!!

Hey guys I can't seem to log on using my fb I don't want to have to sign up again as I'm on premium and don't want to loose my songs can someone help me

Visitor

Hey guys I can't seem to log on using my fb I don't want to have to sign up again as I'm on premium and don't want to loose my songs can someone help me

Astame

Community Legend

267 Views

1 replies

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Android Spotify unusable with Ford Sync

I've read the other threads. I am not going to revert my version of spotify and I am not going to root my device to disable some permission which would prevent my spotify from becoming a solid image background. for those not aware if you have a newer...

Newbie

I've read the other threads. I am not going to revert my version of spotify and I am not going to root my device to disable some permission which would prevent my spotify from becoming a solid image ...

385 Views

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How come the same music is not available for all spotify premium accounts?

I have a situation on my spotify account not all albums from AFI and breaking Benjamin are available yet my friends and family does have those albums available, what's going on? I hope you guys have an answer, thanks!

Casual Listener

I have a situation on my spotify account not all albums from AFI and breaking Benjamin are available yet my friends and family does have those albums available, what's going on? I hope you guys have ...

Whenindoubt

Casual Listener

360 Views

2 replies

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Pago o premiun mas nunca consegui usar

Comprei o premiun mais não consigo usar, já fiz de tudo que fala no suporte mais não adianta, me ajudem

Visitor

Comprei o premiun mais não consigo usar, já fiz de tudo que fala no suporte mais não adianta, me ajudem

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Solved!! SpotifyConnect - does not play anymore

Scenario: SpotifyConnect icon: active (gray) Speaker devices: Visible Click to the device name, to select the speaker. Some seconds in which the icon become green (without sound), then return gray. With two different speaker (A1 / A4 Pioneer with the...

Roadie

Scenario: SpotifyConnect icon: active (gray) Speaker devices: Visible Click to the device name, to select the speaker. Some seconds in which the icon become green (without sound), then re...

dody7141

Newbie

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28 replies

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deactivate radom playlist

Hi everyone,i use spotify premium and i do not know how to launch a playlistwithout "random option".When i start a playlist from my galaxy s7 i have a big green botton "radom play". i would just like to lauch the playlist without mixing the songs. Ju...

Newbie

Hi everyone, i use spotify premium and i do not know how to launch a playlistwithout "random option". When i start a playlist from my galaxy s7 i have a big green botton "radom play". i would just ...

Astame

Community Legend

350 Views

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New Device/Wiped Device? Download All... WHY NOT SPOTIFY? -_-

So, I looked it up, and I see that if your artists/albums/playlists are saved on your account then you'll have them on the new account. Well that's great, but my family shares the one account, and I don't want to listen to all of their stuff when I g...

Casual Listener

 So, I looked it up, and I see that if your artists/albums/playlists are saved on your account then you'll have them on the new account. Well that's great, but my family shares the one account, ...

Edues

Casual Listener

392 Views

1 replies

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Solved!! Login stucks

Hello, I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff, like restart, reinstall. Can you help me with that issue pl...

Regular

Hello,   I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff,...

Astame

Community Legend

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6 replies

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I cant search through my playlists when connected to my car via bluetooth?

It will only show spotify is connected to ford? I am unable to do anything at all apart from change songs by pressing next on the car sterio?Any ideas would be appreciated!

Newbie

It will only show spotify is connected to ford? I am unable to do anything at all apart from change songs by pressing next on the car sterio? Any ideas would be appreciated!

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Gapless playback broken AGAIN?

Really? Great update, so impressed. Gross font AND broken gapless playback. Previously it worked only on Spotify offline files, didn't work on files synced from my iTunes. Now it doesn't work at all.

Roadie

Really? Great update, so impressed. Gross font AND broken gapless playback. Previously it worked only on Spotify offline files, didn't work on files synced from my iTunes. Now it doesn't work at all.

254 Views

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My Music playlists empty on firetv

Hi,I have spotify on my iPad and my Mac. All ist fine.I have imported my iTunes playlists and I can play them in spotify on my ipad.But on the firetv I can see each list, also the number of songs,but when I select one, it is empty. What can I do to g...

Casual Listener

Hi, I have spotify on my iPad and my Mac. All ist fine. I have imported my iTunes playlists and I can play them in spotify on my ipad. But on the firetv I can see each list, also the number of son...

sethach

Casual Listener

376 Views

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Playlists and songs deleted

I've had Spotify premium for almost a week now, I love the app and everything it has, but one thing. Recently, when I download my own playlist and the songs from my library, suddenly they dissapear and they are not longer in the SD storage. This happ...

Casual Listener

I've had Spotify premium for almost a week now, I love the app and everything it has, but one thing. Recently, when I download my own playlist and the songs from my library, suddenly they dissapear a...

407 Views

0 replies

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Discover Weekly playlist has not updated

My Discover Weekly playlist has not updated for two weeks. I have tried logging out/logging back in, clearing the cache on my device, and uninstalling/reinstalling. The playlist is still the same. Any help would be appreciated. I'm using Spotify 5.5....

Casual Listener

My Discover Weekly playlist has not updated for two weeks.  I have tried logging out/logging back in, clearing the cache on my device, and uninstalling/reinstalling.  The playlist is still ...

user-removed

Not applicable

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