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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New Android Feature: Swipe to queue songs

Android users voiced their feedback and Spotify has listened. This feature was previously only available in the iOS app. You can now swipe to queue songs in the Android app! This new feature is currently rolling out to Premium users so you should see...

AndroidSwipeToQueue.gif
  • Spotify Star
  • Spotify Star
  • Somerandomrr
  • Visitor
  • 13589 Views
  • 20 replies
  • 41 likes
  • 13589 Views
  • 20 replies
  • 41 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 4093 Views
  • 0 replies
  • 3 likes
  • 4093 Views
  • 0 replies
  • 3 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 834406 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 834406 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13250 Views
  • 1 replies
  • 0 likes
  • 13250 Views
  • 1 replies
  • 0 likes

UI bugs in 3.1

Just got the 3.1 update, with the newly designed mini and main player. Three things I've noticed immediately... 1) Open Spotify from the widget, it takes you to the main player showing the last track you were playing (as normal), press Back - and you...

  • Roadie
  • Just got the 3.1 update, with the newly designed mini and main player. Three things I've noticed immediately...   1) Open Spotify from the widget, it takes you to the main player showing the l...
  • strict418
  • Newbie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Android. Música se detiene. No está la opción Buscar

Hola. Tengo problemas con la app de Android. La música se detiene sola incluso la descargada. Y no está más la opción buscar. Soy premium. Alguien me puede ayudar?Gracias

  • Newbie
  • Hola. Tengo problemas con la app de Android. La música se detiene sola incluso la descargada. Y no está más la opción buscar. Soy premium. Alguien me puede ayudar? Gracias
  • Artiswonderful
  • Newbie
  • 1400 Views
  • 1 replies
  • 3 likes
  • 1400 Views
  • 1 replies
  • 3 likes

Streaming songs on endless repaet

Hello, I use spotify version 3.1.0.1117 on a samsung galaxy tab s 8.4 and have the following problem. I use connect to play music on teufel raumfeld wlan speakers, but somehow the option for endless repeat of a single song is not available. Any idea ...

  • Newbie
  • Hello,   I use spotify version 3.1.0.1117 on a samsung galaxy tab s 8.4 and have the following problem. I use connect to play music on teufel raumfeld wlan speakers, but somehow the option for...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Songs have vanished

Hello all, Can anyone help me out with a problem that has surfaced over the past week. All of my songs in my liabrary have vanished i.e. Your Music > Your Songs. All of my downloaded playlists are still there and I can play those, but everything that...

  • Newbie
  • Hello all,   Can anyone help me out with a problem that has surfaced over the past week.   All of my songs in my liabrary have vanished i.e. Your Music > Your Songs.    A...
  • supermonkey488
  • Newbie
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Solved!! No Search option on Main menu

Hello all!I've just downloaded the app today by first time in my Galaxy Fame and since then I'm having problems with Search option. I know it should appear above Explore option in top left corner menu, it appears only one time after login (I did it s...

  • Casual Listener
  • Hello all! I've just downloaded the app today by first time in my Galaxy Fame and since then I'm having problems with Search option. I know it should appear above Explore option in top left corner...
  • Joe
  • Community Legend
  • 11053 Views
  • 128 replies
  • 9 likes
  • 11053 Views
  • 128 replies
  • 9 likes

Lock screen pausing

I just got my Galaxy S5 and I noticed that when I'm playing music on Spotify and I lock my phone, I can't pause or skip from the lock screen. Is there a setting that I can change to fix it or is the feature not availble on this phone?

  • Newbie
  • I just got my Galaxy S5 and I noticed that when I'm playing music on Spotify and I lock my phone, I can't pause or skip from the lock screen. Is there a setting that I can change to fix it or is the ...
  • 767 Views
  • 0 replies
  • 0 likes
  • galaxy s5
    pause
    Play
    skip
  • 767 Views
  • 0 replies
  • 0 likes

Album saving issues

I have had Spotify premium for a cple weeks now. I like the app . Bit for The past 3 days when I save my albums it says saved and its there till I close app then when I get back on the saved albums are gone. Can someone help me . Is there a way to co...

  • Casual Listener
  • I have had Spotify premium for a cple weeks now. I like the app . Bit for The past 3 days when I save my albums it says saved and its there till I close app then when I get back on the saved albums a...
  • michaelhartsell
  • Casual Listener
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Solved!! Cannot login on Spotify for Android

I recently uninstalled Spotify off my Galaxy S5 as a fix for my new playlists not appearing on my phone. I tried to login to Spoitfy after I reinstalled Spotify and whether I pick login in via Facebook or with other login details I keep getting put i...

  • Newbie
  • I recently uninstalled Spotify off my Galaxy S5 as a fix for my new playlists not appearing on my phone. I tried to login to Spoitfy after I reinstalled Spotify and whether I pick login in via Facebo...
  • Joe
  • Community Legend
  • 4097 Views
  • 7 replies
  • 2 likes
  • 4097 Views
  • 7 replies
  • 2 likes

Spotify connect unknown user???

Hi I discovered just now that someone else is using my spotify? When i tried to play some of my songs i suddenly got the connect tab choosing where I want to play my music from my device or from a stranger, How is that possible, even when I wasnt usi...

  • Newbie
  • Hi I discovered just now that someone else is using my spotify? When i tried to play some of my songs i suddenly got the connect tab choosing where I want to play my music from my device or from a st...
  • 315 Views
  • 0 replies
  • 1 likes
  • 315 Views
  • 0 replies
  • 1 likes

Lost premium features

I have premium service but suddenly i don't have premium features. Tried Uninstalling and reinstalling. Still no premium features. Anyone no why?

  • Newbie
  • I have premium service but suddenly i don't have premium features.  Tried Uninstalling and reinstalling. Still no premium features.  Anyone no why? 
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

How can I download only one music?

Hi there  How can I download only one music in album or playlist??

  • Not applicable
  • Hi there 🙂   How can I download only one music in album or playlist??
  • killtogetcrimso
  • Music Fan
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Spotify charged me 3 times for the premium trail

I saw the $0.99 for 3 months offer,so I paid for my account, but it didn't change to premiums, so I tried two more times,still no good. When I check my bank balance, it shows I've been charged 3 times, please help

  • Newbie
  • I saw the $0.99 for 3 months offer,so I paid for my account, but it didn't change to premiums, so I tried two more times,still no good. When I check my bank balance, it shows I've been charged 3 time...
  • maricaringal1
  • Newbie
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Phone restarts everytime I try to open spotify

Have been using spotfy on my Alacatel one touch phone for ages, suddenly if I open it the phone turns off and restarts. Have iuninstalled and re-installed Help please

  • Casual Listener
  • Have been using spotfy on my Alacatel one touch phone for ages,  suddenly if I open it the phone turns off and restarts.      Have iuninstalled and re-installed   Help pl...
  • Mosaic-
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

how do i delete the old playlist starred without having to delete every song in it

Can anyone help me out i have the newest version of spotify on my galaxy S3 and i remember have this app on my 1st phone then my second and now my third so being that my first phone had the very old version of spotify with the two playlists liked and...

  • Not applicable
  • Can anyone help me out i have the newest version of spotify on my galaxy S3 and i remember have this app on my 1st phone then my second and now my third so being that my first phone had the very old ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Crazy data usage

Android 5.1.1Nexus 6.Music quality set to High (medium setting.)Spotify using 200-250mb per day of BACKGROUND data.Total foreground data was about 75mb. 75mb even seems high, since I spent maybe 60 minutes total streaming music over radio.Removed and...

  • Music Fan
  • Android 5.1.1 Nexus 6. Music quality set to High (medium setting.) Spotify using 200-250mb per day of BACKGROUND data. Total foreground data was about 75mb.   75mb even seems high, since I...
  • jaser1987
  • Newbie
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Problems with SD Card After Reboot

Hi, I formatted my SD Card through my Xperia Z3 with Lollipop.I erased all data from Spotify, included the folder spotify.music.Installed the Spotify again with the SD Card connected and all worked fine.I did download from all my albuns, and verified...

  • Casual Listener
  • Hi,   I formatted my SD Card through my Xperia Z3 with Lollipop. I erased all data from Spotify, included the folder spotify.music. Installed the Spotify again with the SD Card connected and...
  • Esdras6
  • Casual Listener
  • 1192 Views
  • 2 replies
  • 1 likes
  • 1192 Views
  • 2 replies
  • 1 likes

spotify android widget stopped working

Hi, i did some updates to my android phone and suddenly the spotify widget stopped working doesnt show what im playing, play back and forward buttons are grey out, i deleted the cache and reinstalled spotify but still not working, any ideas on how to...

  • Casual Listener
  • Hi,    i did some updates to my android phone and suddenly the spotify widget stopped working doesnt show what im playing, play back and forward buttons are grey out, i deleted the cache ...
  • 876 Views
  • 0 replies
  • 2 likes
  • Android 5.0.2
    Widget
  • 876 Views
  • 0 replies
  • 2 likes

Spotify Music - Wi-Fi Will Not Connect

I am a Spotify Premium user as of the start of June. When I first downloaded Spotify Music into my Motorola 2nd Gen, everything was working fine. I added playlist, chose songs and downloaded them for offline listening. However, as soon as I started d...

  • Casual Listener
  • I am a Spotify Premium user as of the start of June. When I first downloaded Spotify Music into my Motorola 2nd Gen, everything was working fine. I added playlist, chose songs and downloaded them for...
  • Isabelle112811
  • Newbie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Can't connect to spotify using wifi, 4G works fine

Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worked fine yesterday) But when i try spotify on my ipad...

  • Casual Listener
  • Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worke...
  • Sss2
  • Casual Listener
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes