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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Configuring App with online account

Hi, i hope someone can help? I downloaded the APP a few weeks ago but then realised i could probably do with having an online account aswell. I have signed up just today. How do i go about synchronising the two?

  • Newbie
  • Hi, i hope someone can help? I downloaded the APP a few weeks ago but then realised i could probably do with having an online account aswell. I have signed up just today. How do i go about synchronis...
  • Daniel
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Slow

I have just got the new s7 edge and transferred everything from my s6 to it, I am trying to download about 1300 of my songs so that I am able to play them offline but they are taking forever, I have been trying to download since 10am, 15/5/2016 it ha...

  • Casual Listener
  • I have just got the new s7 edge and transferred everything from my s6 to it, I am trying to download about 1300 of my songs so that I am able to play them offline but they are taking forever, I have ...
  • Daniel
  • Community Legend
  • 414 Views
  • 5 replies
  • 0 likes
  • 414 Views
  • 5 replies
  • 0 likes

(Android) recommended third party equalizer always breaking.

So when I got Spotify I was told that one certain Android app called Equalizer worked seamlessly with Spotify. At first it did. But then every so often it started randomly coming up with this: https://imgur.com/BdRT4Zs when I was listening to music. ...

  • Casual Listener
  • So when I got Spotify I was told that one certain Android app called Equalizer worked seamlessly with Spotify. At first it did. But then every so often it started randomly coming up with this: https:...
  • Daniel
  • Community Legend
  • 1407 Views
  • 3 replies
  • 0 likes
  • Android
    Equalizer
    Equalizer issues
  • 1407 Views
  • 3 replies
  • 0 likes

No puedo cambiar la pista de música desde mi pantalla bloqueada

Tengo un Xperia z5 con Android 6.0No lo puedo hacer, pero antes si tenia la opción de poner play, pausa y cambiar la pista con la pantalla bloqueada.Lo arreglaran en la siguiente actualización?O puedo arreglarlo manualmente?

  • Regular
  • Tengo un Xperia z5 con Android 6.0 No lo puedo hacer, pero antes si tenia la opción de poner play, pausa y cambiar la pista con la pantalla bloqueada. Lo arreglaran en la siguiente actualización? ...
  • Giovannicorrale
  • Regular
  • 1664 Views
  • 5 replies
  • 0 likes
  • Pantalla bloqueada
  • 1664 Views
  • 5 replies
  • 0 likes

[ISSUE] Unable to Go Offline or Change Settings

Hi, I'm using Spotify for Android w/ Premium subscription (always with the latest version available in Play Store)The problem I'm facing now is that I'm unable to go Offline or Change any option under settings, and also I'm seeing a message above say...

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  • Music Fan
  • Hi,   I'm using Spotify for Android w/ Premium subscription (always with the latest version available in Play Store) The problem I'm facing now is that I'm unable to go Offline or Change any ...
  • SentineL_VDX
  • Music Fan
  • 5478 Views
  • 5 replies
  • 1 likes
  • Android
    mode
    settings
  • 5478 Views
  • 5 replies
  • 1 likes

Supprimer un compte

Impossible de trouver comment supprimer son compte, quelqu'un pourrait m'indiquer la procédure à suivre ? Merci d'avance

  • Visitor
  • Impossible de trouver comment supprimer son compte, quelqu'un pourrait m'indiquer la procédure à suivre ? Merci d'avance
  • Joe
  • Community Legend
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Problems with Spotify Connect and radio plays

Hi, I recently subscribed to Premium since I learned that Spotify lists my favorite radio play (Die Drei ???). I want to use Sporify Connect to listen to the plays with my Teufel Raumfeld M. I used Spotify with the Raumfeld system ~1,5 years ago with...

  • Newbie
  • Hi,   I recently subscribed to Premium since I learned that Spotify lists my favorite radio play (Die Drei ???). I want to use Sporify Connect to listen to the plays with my Teufel Raumfeld M....
  • 551 Views
  • 0 replies
  • 0 likes
  • Connect
    die drei
    fragezeichen
    radio play
    Raumfeld
  • 551 Views
  • 0 replies
  • 0 likes

Keeps undownloading songs and play lists

After spending 36 hours downloading 1000+ songs that were previously downloaded, it undownloaded all my saved songs. I will not spend another 36 hours redownloading for a third time. What's the fix?

  • Newbie
  • After spending 36 hours downloading 1000+ songs that were previously downloaded, it undownloaded all my saved songs. I will not spend another 36 hours redownloading for a third time. What's the fix?
  • ZorkII
  • Roadie
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Spotify Skipping Like Scratched CD

I have been using Spotify Premium for over a year now with no problems until recently. In the last week or so it has started skipping like a Scratched CD and I can't seem to fix it.I am playing from my phone (Sony Xperia Z3 Compact) and the issue sti...

  • Regular
  • I have been using Spotify Premium for over a year now with no problems until recently. In the last week or so it has started skipping like a Scratched CD and I can't seem to fix it. I am playing f...
  • Lanegan
  • Casual Listener
  • 2863 Views
  • 14 replies
  • 0 likes
  • 2863 Views
  • 14 replies
  • 0 likes

Playlist gone

I have used spotify offline for about 2 months, i dont have wifi at home so i downloaded music at work, and i was happy with the results. Today i tried to download the more recent songs to my existing offline playlist, the music downloaded ok but aft...

  • Newbie
  • I have used spotify offline for about 2 months, i dont have wifi at home so i downloaded music at work, and i was happy with the results. Today i tried to download the more recent songs to my existin...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

How to Remove or Delete Radio Stations

Hi,I am French and first, I have to apologyze for my poor English language. I just bought a Marantz amplifier (SE 6010).I would like to register Spotify station and for this I nedd an URL from where music is streamed...How can I find it.Thks in advan...

  • Newbie
  • Hi, I am French and first, I have to apologyze for my poor English language.  I just bought a Marantz amplifier (SE 6010). I would like to register Spotify station and for this I nedd an URL ...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Spotify and restrcited account

Helo, I have Samsung galaxy tab s 10.5 (SM-T800) on which i created a restricted account and give acces to this account to spotifyThe problem is when I launch the app with the restricted account I've got the message : "No storage found' ( 'Aucun espa...

  • Casual Listener
  • Helo,   I have Samsung galaxy tab s 10.5 (SM-T800) on which i created a restricted account and give acces to this account to spotify The problem is when I launch the app with the restricted a...
  • Zhamon
  • Casual Listener
  • 588 Views
  • 4 replies
  • 0 likes
  • 588 Views
  • 4 replies
  • 0 likes

Can't use Spotify Connect from my computer if phone is asleep

This is kind of annoying. I am trying to use Spotify on my laptop (MacBook Pro OS X 10.10.2) to control the music playing from my Android (5.0.2 HTC One m8) phone but it doesn't seem to work if the device is locked. I can pause an already running son...

  • Newbie
  • This is kind of annoying. I am trying to use Spotify on my laptop (MacBook Pro OS X 10.10.2) to control the music playing from my Android (5.0.2 HTC One m8) phone but it doesn't seem to work if the d...
  • johanhaglund
  • Regular
  • 1233 Views
  • 1 replies
  • 5 likes
  • Android 5.0.2
    Connect
    Desktop
  • 1233 Views
  • 1 replies
  • 5 likes

Spotify doesnt keep playing if app is not opened

When i am playing a song. The song stops half way and doesnt keep playing unless i open the app. If the app isnt opened and my phone is unlocked then the song will resume play. I am using on a samsung Note 5 withe the latest update. I have tried rebo...

  • Newbie
  • When i am playing a song. The song stops half way and doesnt keep playing unless i open the app. If the app isnt opened and my phone is unlocked then the song will resume play. I am using on a samsun...
  • Leonlai887
  • Regular
  • 569 Views
  • 5 replies
  • 0 likes
  • 569 Views
  • 5 replies
  • 0 likes

Impossible de synchroniser meme en mode hors connexion

Bonjour, J'ai un très très gros problème, Spotify me dis de me connecter pour pouvoir synchroniser ma musique local et mes playlists alors que.. je suis DEJA connecter... De plus quand il s'agit de synchroniser une chanson de votre catalogue, là il n...

  • Newbie
  • Bonjour,   J'ai un très très gros problème,  Spotify me dis de me connecter pour pouvoir synchroniser ma musique local et mes playlists alors que.. je suis DEJA connecter...   De p...
  • maximeheuillet
  • Newbie
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Available offline button in wrong place!

In the songs category there it shines with all its might,A button of immense power to send people off the light,With one wrong touch,The songs leave their faithful master without a hunch.And only at great costs, could they be reattached...Have the De...

  • Newbie
  • In the songs category there it shines with all its might, A button of immense power to send people off the light, With one wrong touch, The songs leave their faithful master without a hunch. And ...
  • Daniel
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • angry
    songs
    thinking to quit
  • 574 Views
  • 1 replies
  • 0 likes

Song pauses

Every time I lock my phone the song either pauses in the middle of it, or will pause when the song ends. When I pull up the app after that the song starts automatically without pressing play. Have I turned on some certain setting? This has only begun...

  • Casual Listener
  • Every time I lock my phone the song either pauses in the middle of it, or will pause when the song ends. When I pull up the app after that the song starts automatically without pressing play. Have I ...
  • osornios
  • Spotify Star
  • 476 Views
  • 4 replies
  • 0 likes
  • 476 Views
  • 4 replies
  • 0 likes

No sound

The music I select is not audible

  • Newbie
  • The music I select is not audible
  • Daniel
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Remembering the spot on spoken word

If at least some of the spoken word content is supposed to played in order then shouldn't their be an option to return to where you left off like a bookmark.

  • Music Fan
  • If at least some of the spoken word content is supposed to played in order then shouldn't their be an option to return to where you left off like a bookmark.
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Sharing with a family member....

I just signed up for a premium family account with Spotify. My wife and I both had an account with another service and couldn't be happier that we switched to Spotify. It's really a great way to discover new music. My question is this: Is there an ea...

  • Regular
  • I just signed up for a premium family account with Spotify.  My wife and I both had an account with another service and couldn't be happier that we switched to Spotify.  It's really a great...
  • user-removed
  • Not applicable
  • 942 Views
  • 20 replies
  • 0 likes
  • 942 Views
  • 20 replies
  • 0 likes