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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48335 Views
  • 66 replies
  • 25 likes
  • 48335 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880577 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880577 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26963 Views
  • 4 replies
  • 0 likes
  • 26963 Views
  • 4 replies
  • 0 likes

Huawei devices - impossible control music via Bluetooth

I'm using Spotify on a huawei Ascend G7 and I can't control the play/pause, next and prevent functions with any Bluetooth device, even if the app is playing music.Is there a way to g

  • Newbie
  • I'm using Spotify on a huawei Ascend G7 and I can't control the play/pause, next and prevent functions with any Bluetooth device, even if the app is playing music. Is there a way to g
  • 944 Views
  • 0 replies
  • 0 likes
  • Bluetooth problems
    emui
    huawei
    Play Button
  • 944 Views
  • 0 replies
  • 0 likes

Overnight metallic sound

On a Z5, premium user.Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Helium and slowish? Dunno how else to describe it.Plays fine...

  • Casual Listener
  • On a Z5, premium user. Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Heliu...
  • osornios
  • Spotify Star
  • 937 Views
  • 3 replies
  • 0 likes
  • andriod
    distorted sound Sony Xperia Z5
    distortion
    quality
    sound
    Sound Quality
  • 937 Views
  • 3 replies
  • 0 likes

[Android Wear] Please add an "+" to the Android Wear GUI

Dear Spotify support team, please add a "+" button to the Android Wear GUI.Android Wear is super useful when jogging and my phone is stored in a belt or jacket somewhere. I fully control Spotify from my Wear watch. I often listen to new music and rea...

  • Newbie
  • Dear Spotify support team,   please add a "+" button to the Android Wear GUI. Android Wear is super useful when jogging and my phone is stored in a belt or jacket somewhere. I fully control S...
  • 420 Views
  • 0 replies
  • 2 likes
  • wear
  • 420 Views
  • 0 replies
  • 2 likes

Android version compared to IOS

Hey!I've wondered why or when the android software will be the same or more similar to the ios software for Spotify. The ios version is packed with cool features that we on Android doesn't have the ability to get!Why doesn't we get it or when will th...

  • Regular
  • Hey! I've wondered why or when the android software will be the same or more similar to the ios software for Spotify. The ios version is packed with cool features that we on Android doesn't have the...
  • 356 Views
  • 0 replies
  • 0 likes
  • Android App
    Functionality
    software
  • 356 Views
  • 0 replies
  • 0 likes

No me funciona la promoción de 0.99

He pagado la promoción de 0,99 de tres meses por PayPal y no me funciona, sigo siendo usuario gratuito. Y ya he desinstalado y vuelto a instalar la aplicación como dice en la página de ayuda de spotify.No sse que hacer

  • Casual Listener
  • He pagado la promoción de 0,99 de tres meses por PayPal y no me funciona, sigo siendo usuario gratuito. Y ya he desinstalado y vuelto a instalar la aplicación como dice en la página de ayuda de spoti...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Spotify Connect - Random user always shows up!

Hello, For the past 4/5 months now I have this random user connect to my Spotify (I am logging in through Facebook).I haven't given my account out to anyone and do not know who on earth Cecil is. I am currently connected via mobile data but have also...

  • Casual Listener
  • Hello,   For the past 4/5 months now I have this random user connect to my Spotify (I am logging in through Facebook). I haven't given my account out to anyone and do not know who on ear...
  • Joe
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

andere apparaten

We hebben thuis een familie bundel, maar wanneer iemand anders op zijn telefoon naar muziek begint teluister stopt mijn muziek en word er gevraagd of ik wil gaan luister op de mobiel van bijv. me broertje. Mijn vraag is dan ook of je dit uit kunt zet...

  • Newbie
  • We hebben thuis een familie bundel, maar wanneer iemand anders op zijn telefoon naar muziek begint teluister stopt mijn muziek en word er gevraagd of ik wil gaan luister op de mobiel van bijv. me bro...
  • 387 Views
  • 0 replies
  • 0 likes
  • andere apparaten
  • 387 Views
  • 0 replies
  • 0 likes

Sony z5 add offline music from spotify to Music app?

Hi, how i can add the offline music from spotify to the Sony Music App? I can enable a "Spotify Service" but i dont know what it make?

  • Newbie
  • Hi,   how i can add the offline music from spotify to the Sony Music App?   I can enable a "Spotify Service" but i dont know what it make?
  • Joe
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Radio Station with Friend Sync

I was wondering if there was any current app or hope to develop a collaborative 'Friend/Party Radio Station' option which would sync playlists of all your friends' phones who you are hanging out with. As long as they have Spotify accounts and are on ...

  • Newbie
  • I was wondering if there was any current app or hope to develop a collaborative 'Friend/Party Radio Station' option which would sync playlists of all your friends' phones who you are hanging out with...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

Spotify Radio

Hi there,I'm facing problems when trying to use the Radio feature in Spotify. It seems like keep loading and loading forever. Any idea what went wrong?ThanksZoe

  • Casual Listener
  • Hi there, I'm facing problems when trying to use the Radio feature in Spotify. It seems like keep loading and loading forever. Any idea what went wrong? Thanks Zoe
  • Bittencourt
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Annoying issues

Hello, I need help with a problem I hate. I've been using spotify for the past 2 years and I have created my playlist that I put my songs in order how I want them. They went in the order of the playlist until today. Now, there is a stupid "next songs...

  • Newbie
  • Hello, I need help with a problem I hate. I've been using spotify for the past 2 years and I have created my playlist that I put my songs in order how I want them. They went in the order of the playl...
  • 329 Views
  • 0 replies
  • 0 likes
  • Annoying Problems
  • 329 Views
  • 0 replies
  • 0 likes

Spotify Stops Playing

Brief description of the issue:The issue I'm having is that when I'm listening to Spotify while I'm at work with my bluetooth headset. The playback will either stop at the end of a song and not go to the next until I turn my phone on so that Spotify ...

  • Newbie
  • Brief description of the issue: The issue I'm having is that when I'm listening to Spotify while I'm at work with my bluetooth headset. The playback will either stop at the end of a song and not go ...
  • Joe
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

BUG: Spotify forgets last played song in playlist after resume several hours later

When playing music over Bluetooth (A2DP), it works fine. Then I disconnect bluetooth it will be stopped – that’s absolutely right and okay. Now about 8 hours later, I want to resume at the song where it stopped. But spotify app totally forgot where i...

  • Visitor
  • When playing music over Bluetooth (A2DP), it works fine.   Then I disconnect bluetooth it will be stopped  – that’s absolutely right and okay.   Now about 8 hours later, I want to ...
  • CurlyVole
  • Newbie
  • 9017 Views
  • 50 replies
  • 26 likes
  • 9017 Views
  • 50 replies
  • 26 likes

Spotify won't connect to chromecast audio group

I've got two chromecast audio decives set up individually and as a group. If I select either device individually Spotify casts perfectly however if I select the group it just hangs 'connecting' forever.I've checked the router and the AP client settin...

  • Casual Listener
  • I've got two chromecast audio decives set up individually and as a group. If I select either device individually Spotify casts perfectly however if I select the group it just hangs 'connecting' forev...
  • lisbong
  • Casual Listener
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Album unplayable

Album is there but I can't play it! Been having this problem for months and I reported it but no help! MELLOTATION:THE ART OF THINKING is the album!

  • Newbie
  • Album is there but I can't play it! Been having this problem for months and I reported it but no help! MELLOTATION:THE ART OF THINKING is the album!
  • Bittencourt
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Start app in playlists view

Is there a way to start the Spotify Android app in the playlists view? Each time I start the app it's three extra steps (Open menu->Your Library->Playlists) to get to the playlists view and this is where I want to start pretty much always. Thanks.

  • Newbie
  • Is there a way to start the Spotify Android app in the playlists view?   Each time I start the app it's three extra steps (Open menu->Your Library->Playlists) to get to the playlists vie...
  • user-removed
  • Not applicable
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Spotify Premium

I have purchased the HTC 10 and I used to have the HTC m8 I have a spotify account on my old HTC m8 and Iam unable to play any songs on my new HTC 10. I did also upgrade to spotify premium on my htcm8 but it still won't let me play my music on my new...

  • Newbie
  • I have purchased the HTC 10 and I used to have the HTC m8 I have a spotify account on my old HTC m8 and Iam unable to play any songs on my new HTC 10. I did also upgrade to spotify premium on my htcm...
  • user-removed
  • Not applicable
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Music from "Discoveries of the Week"

Hello, I want to know if it is possible to find music from "Discoveries of the week", but from last week ? I tried all solutions but it is impossible. Spotify can help me or not ?Thanks

  • Newbie
  • Hello, I want to know if it is possible to find music from "Discoveries of the week",  but from last week ? I tried all solutions but it is impossible. Spotify can help me or not ? Thanks
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Can't play in any phones with my account

Can anyone help me why Spotify doesn't work on my phone? I searched for some solution from this community, such like remove SD card, login in other phones, or use other accounts login, none of them works. I used my phone to play Spotify in US and it ...

  • Casual Listener
  • Can anyone help me why Spotify doesn't work on my phone?   I searched for some solution from this community, such like remove SD card, login in other phones, or use other accounts login, none ...
  • avrilsu
  • Casual Listener
  • 569 Views
  • 4 replies
  • 0 likes
  • 569 Views
  • 4 replies
  • 0 likes

Offline mode stops after a few songs

When I go into offline mode, I can play about 6 or 8 songs before it says that the songs are unavailable so the only way I can listen to my offline songs again is to sign out of spotify, sign back in and select offline mode. Then repeat once it stops...

  • Newbie
  • When I go into offline mode, I can play about 6 or 8 songs before it says that the songs are unavailable so the only way I can listen to my offline songs again is to sign out of spotify, sign back in...
  • 397 Views
  • 0 replies
  • 0 likes
  • mode
    unavailable
  • 397 Views
  • 0 replies
  • 0 likes