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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41998 Views
  • 65 replies
  • 25 likes
  • 41998 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877709 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877709 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26300 Views
  • 4 replies
  • 0 likes
  • 26300 Views
  • 4 replies
  • 0 likes

New music notifications

Is there anywhere in the application where I can view the new music notifications that are pushed to my phone? They often get removed from restarting or accidental swiping, then I can't remember what the notification said. If not it might be a nice f...

  • Newbie
  • Is there anywhere in the application where I can view the new music notifications that are pushed to my phone? They often get removed from restarting or accidental swiping, then I can't remember what...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

It keeps making notification sound for nothing

When I use it it makes notification sounds from time to time. But just sounds. Not real notifications. And it only happens when I use Spotify. Can you help me ? Thanks.

  • Newbie
  • When I use it it makes notification sounds from time to time. But just sounds. Not real notifications. And it only happens when I use Spotify. Can you help me ? Thanks.
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

New - need help with playlists

How do you get the playlist you created to only play the songs you add to it? Also, Shuffle only plays the first song I added. I am only on my phone not a PC

  • Newbie
  • How do you get the playlist you created to only play the songs you add to it?  Also, Shuffle only plays the first song I added.  I am only on my phone not a PC
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Solved!! Different options

Hey Hello, My Questions is why are there different options in webplayer and adroid app? for example in webplayer I can choose to see lyrics and I can add maps for my playlists.Webplayer also shows me more possibilities of music. I like this. Suggesti...

  • Music Fan
  • Hey Hello,   My Questions is why are there different options in webplayer and adroid app?   for example in webplayer I can choose to see lyrics and I can add maps for my playlists. Web...
  • Daniel
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Lost playlist

I accidentally logged out of my Spotify app. I had to reset my password. When I got back in my playlist was gone. Can anyone help?

  • Newbie
  • I accidentally logged out of my Spotify app. I had to reset my password. When I got back in my playlist was gone. Can anyone help?
  • Daniel
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Customize home page on android

I have not found a way to have the app default to my playlists page when I open it. Each time I have to click on the menu, then Your Library, and lastly Playlists.It would be a great feature to have. Less looking and clicking, more/faster listening. ...

  • Casual Listener
  • I have not found a way to have the app default to my playlists page when I open it. Each time I have to click on the menu, then Your Library, and lastly Playlists. It would be a great feature to h...
  • user-removed
  • Not applicable
  • 1163 Views
  • 1 replies
  • 1 likes
  • Playlists
  • 1163 Views
  • 1 replies
  • 1 likes

App freezes every time it's opened

I'm using Spotify version 5.4.0.858 on a Samsung Galaxy S4 and Spotify always freezes when I try to open it. I get a message saying "Spotify is not responding..." every time it's opened. On top of that I get a notification that says"No storage area f...

  • Newbie
  • I'm using Spotify version 5.4.0.858 on a Samsung Galaxy S4 and Spotify always freezes when I try to open it. I get a message saying "Spotify is not responding..." every time it's opened. On top of th...
  • user-removed
  • Not applicable
  • 399 Views
  • 1 replies
  • 0 likes
  • Android 5.0.2
    Samsung Galaxy S4 Spotify
    storage
  • 399 Views
  • 1 replies
  • 0 likes

Radio Stations stop after 15-20 songs

Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the radio stations became a playlist instead of an actual radio...

  • Casual Listener
  • Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the rad...
  • Halamantariel
  • Casual Listener
  • 571 Views
  • 5 replies
  • 0 likes
  • 571 Views
  • 5 replies
  • 0 likes

Help- Preminum user unable to listen to music offline

I have a LG tablet and a Preminum subscriber. I have downloaded music but I am unable to listen to songs offline. Please help. Thanks!

  • Newbie
  • I have a LG tablet and a Preminum subscriber. I have downloaded music but I am unable to listen to songs offline. Please help.   Thanks!
  • osornios
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Podcast Tab not showing and not able to subscribe to podcasts

Hi @everyone, I have the following problem:I want to subscribe to a podcast (Fest & Flauschig by Olli Schulz and Jan Böhmermann) but it is not possible for me. I have an Android phone (Samsung Galaxy S3 Mini), I got Spotify Free, I live in Germany (a...

  • Newbie
  • Hi @everyone,   I have the following problem: I want to subscribe to a podcast (Fest & Flauschig by Olli Schulz and Jan Böhmermann) but it is not possible for me.   I have an Andro...
  • 681 Views
  • 0 replies
  • 0 likes
  • 681 Views
  • 0 replies
  • 0 likes

Music shuffling with in shuffle play

When I'm listening to an album instead of it going to the next song it skips around, without me being in shuffle play. How can i get this to stop and just go to the next song? I am a premium user

  • Newbie
  • When I'm listening to an album instead of it going to the next song it skips around, without me being in shuffle play. How can i get this to stop and just go to the next song? I am a premium user
  • 695 Views
  • 0 replies
  • 0 likes
  • 695 Views
  • 0 replies
  • 0 likes

Android TV app, no 2.1 sound and bad controlling

Hi' I have noticed there is no sub when using the app for Android TV.On my receiver, it just says 2.0, not 2.1 as it should. Every other app works as it should with this. And the control. To get out of the app, I have to push home button. That is no ...

  • Music Fan
  • Hi'   I have noticed there is no sub when using the app for Android TV. On my receiver, it just says 2.0, not 2.1 as it should. Every other app works as it should with this.   And the ...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Cannot download songs on SD card despite having three Android devices

Hello, for some reason it was suddenly not possible anymore to download songs on my Android phone. The error message always bothers that I ought to have more than three devices with that phone - I never had any problems downloading and neither added ...

  • Regular
  • Hello,   for some reason it was suddenly not possible anymore to download songs on my Android phone. The error message always bothers that I ought to have more than three devices with that pho...
  • Brehliant
  • Regular
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Not avalible in my country

Hi so I've had Spotify before on my last phone but now with my new phone its not allowing me to download it and I saying its not available in my country, this can't be the problem because I live in the channel islands and my sister with the same phon...

  • Visitor
  • Hi so I've had Spotify before on my last phone but now with my new phone its not allowing me to download it and I saying its not available in my country, this can't be the problem because I live in t...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Skip back option in widget and notification grayed out.

The skip back option in widget and notification has been grayed out and not allowing me to select it. Only while in the actual app it's lit up.

  • Regular
  • The skip back option in widget and notification has been grayed out and not allowing me to select it. Only while in the actual app it's lit up.
  • charlesdotero
  • Regular
  • 714 Views
  • 4 replies
  • 0 likes
  • 714 Views
  • 4 replies
  • 0 likes

Solved!! New album won't play

Teens of denial by car seat headrest just came out but when I click on any song in the album, it appears on the bottom of the screen then promptly disappears. It may have been uploaded incorrectly. Not sure but I really want to hear it

  • Casual Listener
  • Teens of denial by car seat headrest just came out but when I click on any song in the album, it appears on the bottom of the screen then promptly disappears. It may have been uploaded incorrectly. N...
  • rionmora
  • Casual Listener
  • 647 Views
  • 2 replies
  • 0 likes
  • Album Unavailable
  • 647 Views
  • 2 replies
  • 0 likes

Shared playlist, notifications

I have active notifications (shared playlists), but they will not load on my android. I have the green dot saying that they are there but they never appear. I have tried logging out, logging out and reinstalling, but they never appear. My other frien...

  • Newbie
  • I have active notifications (shared playlists), but they will not load on my android. I have the green dot saying that they are there but they never appear. I have tried logging out, logging out and ...
  • 416 Views
  • 0 replies
  • 0 likes
  • Notifications
    shared playlists
  • 416 Views
  • 0 replies
  • 0 likes

Sd card-too much memory

I have spotify on android 4.1.2,and sd card 8 GB kingston,class 10.When i go to android>data>com.spotify>files>spotify cashe>storageStorage folder now have a 300 mb and every time i listen some time it fills up.I think it will go to 7 GB. After some ...

  • Casual Listener
  • I have spotify on android 4.1.2,and sd card 8 GB kingston,class 10. When i go to android>data>com.spotify>files>spotify cashe>storage Storage folder now have a 300 mb and every time ...
  • igor_lavic
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Playlist followers?

Where can i see in the app how many followers my playlist has?

  • Music Fan
  • Where can i see in the app how many followers my playlist has?
  • Jennie1
  • Music Fan
  • 808 Views
  • 6 replies
  • 0 likes
  • 808 Views
  • 6 replies
  • 0 likes

Spotify CLOSES randomly when using other Apps

I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open it again and look for the song I was listening to. ...

  • Casual Listener
  • I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open ...
  • Mariliasc
  • Casual Listener
  • 1424 Views
  • 4 replies
  • 0 likes
  • 1424 Views
  • 4 replies
  • 0 likes