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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397804 Views

547 replies

35 likes

Account
Free
  • 397804 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8522 Views

0 replies

7 likes

  • 8522 Views
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Removing an offline device

I have only one online/offline device that a use to enjoy Spotify.In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times.1) My question is, would I lose all my downloaded music...

Newbie

I have only one online/offline device that a use to enjoy Spotify. In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times. ...

jonasherdegen

Community Legend

670 Views

1 replies

0 likes

Offline Devices
remove
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  • 1 replies
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Payment

Newbie

Bittencourt

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (5.3.0)

What's new in this version (5.3.0) New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Settings and UI Various other bug fixes & improvements How the app release process work...

Community Legend

  What's new in this version (5.3.0)   New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Sett...

VitosX

Music Fan

5505 Views

9 replies

4 likes

Android
Release Notes
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an old account

I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been paying for it the last 2 months and can't use it. ...

Visitor

I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been...

user-removed

Not applicable

822 Views

4 replies

0 likes

Account
  • 822 Views
  • 4 replies
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Spotify Can't remember downloaded songs.

Hi, I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly see that spotify has 2GB of music data, and if i open Spotify ...

Regular

Hi,   I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly se...

wuf_1

Regular

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Trying to cancel, but tells me my password is incorrect every time I try. Even though I can log in.

I go through the whole process of trying to cancel my spotify because I won't be able to use it for the next couple years due to travelling issues. I can log in to my account every time, but as soon as I try to verify my password to cancel, it tells ...

Newbie

I go through the whole process of trying to cancel my spotify because I won't be able to use it for the next couple years due to travelling issues.  I can log in to my account every time, but as...

anjieeeeeeeeee

Roadie

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
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Lock screen widget for Acer Liquid Jade Z

Hi Spotify Community,I recently bought an Acer Liquid Jade Z and there's no Spotify widget appearing on my screen when the app is working and my phone is locked.I had a look at the other topics but I didn't find any answer. I don't think there are ot...

Regular

Hi Spotify Community, I recently bought an Acer Liquid Jade Z and there's no Spotify widget appearing on my screen when the app is working and my phone is locked. I had a look at the other topics...

arnehuang

Newbie

1181 Views

12 replies

0 likes

  • 1181 Views
  • 12 replies
  • 0 likes

LG G4 Spotify stops downloading

I have an LG G4 ( Don't know if this matters ) but I had to reset my phone so I redownloaded spotify. I am a premium member. It downloaded 1000 or so songs but left out 800-900 songs. It stopped downloading because there isn't anymore room left on th...

Newbie

I have an LG G4 ( Don't know if this matters ) but I had to reset my phone so I redownloaded spotify. I am a premium member. It downloaded 1000 or so songs but left out 800-900 songs. It stopped down...

anjieeeeeeeeee

Roadie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Audio tunneling

Audio tunneling on Android has been supported for ages now:https://developer.android.com/about/versions/kitkat.html#44-audio-tunnelingWhen will you finally add this feature and give us the battery life that is possible?

Gig Goer

Audio tunneling on Android has been supported for ages now: https://developer.android.com/about/versions/kitkat.html#44-audio-tunneling When will you finally add this feature and give us the batter...

612 Views

0 replies

1 likes

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Solved!! Disable Ford Sync App Link

I looked at a previous thread for this that said solved and it most certainly was not. I have been a premium member for about a year and a half. And I drive a lot so Spotify was my best friend. I have a 2013 Ford Fusion and since this update happened...

Casual Listener

I looked at a previous thread for this that said solved and it most certainly was not. I have been a premium member for about a year and a half. And I drive a lot so Spotify was my best friend. I hav...

foil1212

Casual Listener

7986 Views

16 replies

7 likes

Ford
Ford SYNC
Help Spotify!
  • 7986 Views
  • 16 replies
  • 7 likes

After updating phone to android mashmallow, unable to play songs continuously without stopping.

After updating phone to android mashmallow, can't play songs continuously. It will stop after every song. You have to unlock your phone whilst phone is on sleep mode to enable the next song to play. Have uninstall spotify and reinstall spotify severa...

Newbie

After updating phone to android mashmallow, can't play songs continuously. It will stop after every song. You have to unlock your phone whilst phone is on sleep mode to enable the next song to play. ...

501 Views

0 replies

1 likes

  • 501 Views
  • 0 replies
  • 1 likes

Spotify in Japan

Good morning,I have a premium Spotify account on my computer/iPad, but I'm having trouble downloading it on my android phone. The play store only comes up with *this app is unavailable in your country*. I have tried using a vpn, though it's my first ...

Newbie

Good morning, I have a premium Spotify account on my computer/iPad, but I'm having trouble downloading it on my android phone. The play store only comes up with *this app is unavailable in your co...

348 Views

0 replies

0 likes

  • 348 Views
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SD card not found...

I just got a Premium account and started do download some playlist. After realizing that they were being saved on my device, not the miniSD card, I went to configurations and asked for transferring. After some time without checking my tablet, I went ...

Casual Listener

I just got a Premium account and started do download some playlist. After realizing that they were being saved on my device, not the miniSD card, I went to configurations and asked for transferring. ...

DimplyKhan13

Casual Listener

527 Views

2 replies

0 likes

  • 527 Views
  • 2 replies
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No me funciona la promoción de 0.99

He pagado la promoción de 0,99 de tres meses de premium por PayPal y no me funciona, sigo siendo usuario gratuito. Y ya he desinstalado y vuelto a instalar la aplicación como dice en la página de ayuda de spotify.No se que hacer

Casual Listener

He pagado la promoción de 0,99 de tres meses de premium por PayPal y no me funciona, sigo siendo usuario gratuito. Y ya he desinstalado y vuelto a instalar la aplicación como dice en la página de ayu...

ujnapego

Newbie

438 Views

1 replies

1 likes

  • 438 Views
  • 1 replies
  • 1 likes

timing problem on samsung s7

I need your help. I use Spotify on my Samsung S7 edge. I sync offline on my SD card. The problem is that every time i restart my phone, everything is out of sync and i have to re-download everything. A solution please

Casual Listener

I need your help. I use Spotify on my Samsung S7 edge. I sync offline on my SD card. The problem is that every time i restart my phone, everything is out of sync and i have to re-download everyt...

Yekeyac

Casual Listener

481 Views

3 replies

0 likes

  • 481 Views
  • 3 replies
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Spotify restart microsd problem

Every time I restart my phone, spotify switches from microsd to internal storage and re downloading all my offline Playlist!

Visitor

Every time I restart my phone, spotify switches from microsd to internal storage and re downloading all my offline Playlist!

316 Views

0 replies

4 likes

  • 316 Views
  • 0 replies
  • 4 likes

Clear cache of played songs but keep saved songs

Hola.,I have a bunch of songs in my cache memory which I maybe have played once. On the other side I have saved some songs for downloaded for offline accessablity. There is only one option to clear the cache and I would thereby loose even my saved so...

Newbie

Hola., I have a bunch of songs in my cache memory which I maybe have played once. On the other side I have saved some songs for downloaded for offline accessablity.    There is only...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Deleted songs

So my premium subscripition was cancelled a few weeks ago because i couldnt pay it. So i got the offer in the mail for 3 months of premium for $0.99 so of course i took it and paid. But when i got on the spotify app it acted like i didnt pay and want...

Newbie

So my premium subscripition was cancelled a few weeks ago because i couldnt pay it. So i got the offer in the mail for 3 months of premium for $0.99 so of course i took it and paid. But when i got on...

Yrrah1

Gig Goer

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes