Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
193930 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535134 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
438236 Views
565 replies
37 likes
Hello.I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step...- I have Macbook Pro, Samsung S7 Edge and already mentioned AVR,- Denon is turned off, Spotify on Macbook and Samsung ...
Hello. I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step... - I have Macbook Pro, Samsung S7 Edge and already mentioned AVR...
Music Fan
880 Views
1 replies
0 likes
I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer and but them pack from my computer after resetting my phone...
I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer &nb...
Community Legend
480 Views
2 replies
0 likes
HeyyI recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story)Anyway, the website accepts my new password but the app doesn't ! What do I do?! Help please !Edit: reins...
Heyy I recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story) Anyway, the website accepts my new password but th...
Newbie
1430 Views
10 replies
0 likes
Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more. Once I´m connected to the WLAN spot in my car, spotify ...
Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more. ...
Casual Listener
913 Views
2 replies
0 likes
While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips on and on and on. Only resetting my phone workes. HT...
While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips o...
Roadie
325 Views
1 replies
0 likes
Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/7 so I can use Spotify Connect anytime to play/stop...
Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/...
Regular
734 Views
2 replies
0 likes
I am currently using the not premium version and I have premium included in my fido plan. How do I upgrade to premium. I log in through facebook and I have tried registering again it doesnt give me the option to link my fido account. It has been a hu...
I am currently using the not premium version and I have premium included in my fido plan. How do I upgrade to premium. I log in through facebook and I have tried registering again it doesnt give me t...
Casual Listener
739 Views
3 replies
0 likes
Hi,I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than spotify but when I tried to compare quality on pc, t...
Hi, I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than...
978 Views
0 replies
0 likes
When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found that there are other people with the same issue, but...
When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found t...
Casual Listener
448 Views
2 replies
0 likes
I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I lived in Spain for half a year, used the app perfe...
I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I...
Not applicable
329 Views
1 replies
0 likes
Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spotify. Hadn't reported it yet as I presumed it'd just get ...
Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spot...
514 Views
0 replies
0 likes
Hi, I can't seem to delete a device from my account. I have deleted all off-line devices, used the sign out everywhere button and changed my password multiple times but nothing works. When I sign back in they are still there. It's a ps3 account and I...
Hi, I can't seem to delete a device from my account. I have deleted all off-line devices, used the sign out everywhere button and changed my password multiple times but nothing works. When I sign bac...
Newbie
353 Views
1 replies
0 likes
What's up? So I've got a Droid Incredible and have been streaming spotify over wi-fi through my work's wi-fi and probablly about 10 times a day Spotify will just stop playing and usually pick it back up in a about a minute. It's just getting really a...
What's up? So I've got a Droid Incredible and have been streaming spotify over wi-fi through my work's wi-fi and probablly about 10 times a day Spotify will just stop playing and usually pick i...
Roadie
2050 Views
4 replies
2 likes
Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?
Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?
Spotify Star
324 Views
1 replies
0 likes
I have updated my android and since then Spotify on my Samsung Galaxy S5 keeps shutting down after aprox. 3 second and mothing is happening, so i can't even use the app. I don't use any battery saver, reinstalled the app few times and nothing is help...
I have updated my android and since then Spotify on my Samsung Galaxy S5 keeps shutting down after aprox. 3 second and mothing is happening, so i can't even use the app. I don't use any battery saver...
588 Views
0 replies
5 likes
The app, on a Galaxy S6 Edge, will just stop playing after about 5 songs. It will say it's playing, but there's no sound, and the progress bar stays at the beginning.It won't continue until I open the app, which is very inconvenient when driving. Thi...
The app, on a Galaxy S6 Edge, will just stop playing after about 5 songs. It will say it's playing, but there's no sound, and the progress bar stays at the beginning. It won't continue until I open ...
326 Views
0 replies
0 likes
I am on the verge of replacing my current tablet with a new one. What is the simplest way for me to tell Spotify that the device is no longer to be downloaded to and should be removed from the list of my devices that can use the service?
I am on the verge of replacing my current tablet with a new one. What is the simplest way for me to tell Spotify that the device is no longer to be downloaded to and should be removed from the list o...
Community Legend
8797 Views
5 replies
0 likes
Hi,I moved from Czech Republic to Canada and now I can't log into Spotify app with facebook. When I want to log in with Facebook the app showing me this: "You appear to be trying log into Spotify from different country" What should I do? Thanks
Hi, I moved from Czech Republic to Canada and now I can't log into Spotify app with facebook. When I want to log in with Facebook the app showing me this: "You appear to be trying log into Spotify f...
Roadie
374 Views
1 replies
0 likes
Last day i want buy the premium but i cant OK good. But they are charging and i dont use the premium serviceWhat can i do? I want use premium but i dont want the charge without reason
Last day i want buy the premium but i cant OK good. But they are charging and i dont use the premium service What can i do? I want use premium but i dont want the charge without reason
Newbie
392 Views
1 replies
0 likes
I have premium, I follow and download the podcasts I want but when I leave a place with WiFi they are soon gone. The download sign is there, but it's not green. What do I do?
I have premium, I follow and download the podcasts I want but when I leave a place with WiFi they are soon gone. The download sign is there, but it's not green. What do I do?
275 Views
0 replies
0 likes
