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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374652 Views

541 replies

34 likes

Account
Free
  • 374652 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7485 Views

0 replies

7 likes

  • 7485 Views
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  • 7 likes

Music and profile picture disappeared after loggin out and logging in again.

Hi! I got a premium account days ago and I logged out to update the app. However, after l logged in again the music, followers and profile picture disappeared. Help please.

Newbie

Hi! I got a premium account days ago and I logged out to update the app. However, after l logged in again the music, followers and profile picture disappeared.  Help please.

Joe

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Spotify premium.

I bought a Google play card and I wanna buy premium and I need a solution

Casual Listener

I bought a Google play card and I wanna buy premium and I need a solution

Gtadrian707

Casual Listener

690 Views

5 replies

0 likes

  • 690 Views
  • 5 replies
  • 0 likes

Spotify Premium

It own't accept my debit card and it has money in it and I called the bank and they said something is wrong with spotifys servers

Newbie

It own't accept my debit card and it has money in it and I called the bank and they said something is wrong with spotifys servers

osornios

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Spotify turn offs

i wounder why my spotify turns off when I play music. and i have to press play again and the song starts over. ( i have premium) i have tried to delete the app and download it again and it still does it.

Casual Listener

i wounder why my spotify turns off when I play music. and i have to press play again and the song starts over. ( i have premium)    i have tried to delete the app and download it again an...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

How to delete downloaded songs on andriod?

Hi there,I have downloaded songs from the playlist "my music" onto my android phone. Will they be automatically deleted from my phone after I've deleted them from the playlist? Or do I have to delete them manually? I don't want to waste space from my...

Newbie

Hi there, I have downloaded songs from the playlist "my music" onto my android phone. Will they be automatically deleted from my phone after I've deleted them from the playlist? ...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Solo Funciona con conexion WIFI

La aplicacion no me funciona con datos moviles, solo funciona cuando estoy conectado al WIFI, pense que era por que estaba en version gratuita, por lo que me hice Premiun y sigue sin funciona.

Casual Listener

La aplicacion no me funciona con datos moviles, solo funciona cuando estoy conectado al WIFI, pense que era por que estaba en version gratuita, por lo que me hice Premiun y sigue sin funciona. 

645 Views

0 replies

1 likes

  • 645 Views
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Cannot connect premium on my Samsung phone

I have premium, and it is ok on my computer. But when i downloaded Spotify on my Samsung Galaxy A3 phone I get only the free verson of Spotify. I thougt I did`nt compleeted the payment maybe, but when I tried to pay again It said that I already had p...

Newbie

I have premium, and it is ok on my computer. But when i downloaded Spotify on my Samsung Galaxy A3 phone I get only the free verson of Spotify. I thougt I did`nt compleeted the payment maybe, but whe...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Bug problem

Hi! I'm getting some problems using spotify:When I play my music on android, often after two or three songs it suddenly stops playing. 1. I open the program2. then I played music offline or online (it can be from a specific playlist or from the root ...

Newbie

Hi! I'm getting some problems using spotify: When I play my music on android, often after two or three songs it suddenly stops playing.   1. I open the program 2. then I played music offline...

612 Views

0 replies

0 likes

Android 5.0.2
bug report
spotify 5.6.0.701
  • 612 Views
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  • 0 likes

Detecting devices

Why my spotify account keeps detecting three devices even though I only have one.It keeps on deleting my downloaded songs!! It's so FRUSTRATING!!!

Newbie

Why my spotify account keeps detecting three devices even though I only have one. It keeps on deleting my downloaded songs!! It's so FRUSTRATING!!!

Jayb72

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Available devices

My spotify account keeps allowing a phone called "Mohammed iphone" change my songs and add play lists. I do not know anyone by that name and if I go to my account that name is no where to be found except on available devices. Help this is really anno...

Newbie

My spotify account keeps allowing a phone called "Mohammed iphone" change my songs and add play lists. I do not know anyone by that name and if I go to my account that name is no where to be found ex...

Bittencourt

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
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Spotify and cleaner apps

Hey, I emailed support about this already but I didn't get an answer, hoping a forums post might generate more visibility. My name is Adam, I am representing KS Mobile and the app Clean Master. This app is designed to remove junk files from people's ...

Casual Listener

Hey,   I emailed support about this already but I didn't get an answer, hoping a forums post might generate more visibility.    My name is Adam, I am representing KS Mobile and...

PixelSword

Newbie

3916 Views

8 replies

0 likes

  • 3916 Views
  • 8 replies
  • 0 likes

Solved!! Change phone / offline music

Hi, I have a question, If i change my phone, the list of my offline music is not saves ? So how can i do to keep this list, and don't select again every song in my new phone? Thanks

Visitor

Hi,  I have a question,  If i change my phone, the list of my offline music is not saves ?  So how can i do to keep this list, and don't select again every song in my new phone?&nbs...

osornios

Spotify Star

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Communication

Perhaps it is possible to indicate clearly on the premium page how it works with the offline playback capabilities. Now I got yesterday suddenly 2.5GB downloaded music on my phone. Now there was a glitch in Spotify Netherlands so maybe it has to do w...

Newbie

Perhaps it is possible to indicate clearly on the premium page how it works with the offline playback capabilities. Now I got yesterday suddenly 2.5GB downloaded music on my phone. Now there was a gl...

blake

Community Legend

532 Views

1 replies

0 likes

main-Android
  • 532 Views
  • 1 replies
  • 0 likes

Some songs won't play

Recently, some of the songs on my list will not play. Spotify will change to the song, the play button will show that it's playing, but there is no sound nor does the song "progress". This is mighty annoying.

Newbie

Recently, some of the songs on my list will not play. Spotify will change to the song, the play button will show that it's playing, but there is no sound nor does the song "progress". This is mighty ...

osornios

Spotify Star

402 Views

1 replies

2 likes

  • 402 Views
  • 1 replies
  • 2 likes

Removing an offline device

I have only one online/offline device that a use to enjoy Spotify.In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times.1) My question is, would I lose all my downloaded music...

Newbie

I have only one online/offline device that a use to enjoy Spotify. In my list of offline devices there are three of them. Obviously they are the same device, my Android, in different update times. ...

jonasherdegen

Community Legend

651 Views

1 replies

0 likes

Offline Devices
remove
  • 651 Views
  • 1 replies
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Payment

Newbie

Bittencourt

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (5.3.0)

What's new in this version (5.3.0) New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Settings and UI Various other bug fixes & improvements How the app release process work...

Community Legend

  What's new in this version (5.3.0)   New: Meet our new typeface. It's called Circular and we hope you like it. Fixed a bug for notifications on lock screen Fixes to Sett...

VitosX

Music Fan

5349 Views

9 replies

4 likes

Android
Release Notes
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  • 4 likes

an old account

I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been paying for it the last 2 months and can't use it. ...

Visitor

I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been...

user-removed

Not applicable

782 Views

4 replies

0 likes

Account
  • 782 Views
  • 4 replies
  • 0 likes