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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376166 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7555 Views

0 replies

7 likes

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Accelerometer uses 83% of all Spotify battery usage.

Brief description of the issue: On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone. When I am using spotify the program shows me that 10% of all battery usage is Spotify and then in the detail...

Regular

Brief description of the issue:     On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone.     When I am using spotify th...

brodyknight

Casual Listener

2045 Views

1 replies

2 likes

accelerometer
battery
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Keep offline playlist

Hii download offline all my titles on android cellphone. But sometimes all titles are not available offline any longer and I have to download all again which means 10 go …any idea to keep my titles off lines all the time ?

Newbie

Hi i download offline all my titles on android cellphone. But sometimes all titles are not available offline any longer and I have to download all again which means 10 go … any idea to keep my titl...

278 Views

0 replies

0 likes

  • 278 Views
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Find a playlist

Casual Listener

Jamescokley296

Casual Listener

366 Views

1 replies

0 likes

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  • 1 replies
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Solved!! List content available offline

Hey All! I follow a lot of bands, and have a lot of playlists. I save a bunch of albums for offline use. Is there a feature, that lists all offline content on a single screen? It's such a hassle trying to figure what I can and cannot listen to when I...

Casual Listener

Hey All!   I follow a lot of bands, and have a lot of playlists. I save a bunch of albums for offline use.   Is there a feature, that lists all offline content on a single screen? &nbs...

jollyjazz

Casual Listener

878 Views

3 replies

0 likes

Offline Content
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Non riesco a passare a premium

Avendo attivato la promozione dei 3 mesi a 0,99€ ed essendo stati già prelevati dal conto ,l'applicazione mi dice ancora di passare a premium... Ho già provato a disinstallarla e a rimettere Il mio vecchio account ma niente da fare

Newbie

Avendo attivato la promozione dei 3 mesi a 0,99€ ed essendo stati già prelevati dal conto ,l'applicazione mi dice ancora di passare a premium... Ho già provato a disinstallarla e a rimettere Il mio v...

340 Views

0 replies

0 likes

  • 340 Views
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  • 0 likes

Music

I need help how do i fix the problem when i start my song it plays then it just stopsBut it still goes and i cant here it

Casual Listener

I need help how do i fix the problem when i start my song it plays then it just stops But it still goes and i cant here it

Yrrah1

Gig Goer

590 Views

3 replies

1 likes

  • 590 Views
  • 3 replies
  • 1 likes

Spotify deleting songs because of various errors.

Hello everyone,I got Spotify about a month ago and i haven't really been happy with it.My ~1.5k songs on extreme Quality which i store on my 32GB mini SD on my Samsung Galaxy S3 Neo keep being deleted. I can reproduce this:1.Download the songs at hom...

Newbie

Hello everyone, I got Spotify about a month ago and i haven't really been happy with it. My ~1.5k songs on extreme Quality which i store on my 32GB mini SD on my Samsung Galaxy S3 Neo keep being de...

285 Views

0 replies

0 likes

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Online features not working and failing to scrobble

when i try to go to home, browse, or my profile via spotify mobile, the screen in the attached screenshot is all i get, both when connected to my home wifi and my cell data. i am not in offline mode.not only this, but spotify mobile has been failing ...

Casual Listener

when i try to go to home, browse, or my profile via spotify mobile, the screen in the attached screenshot is all i get, both when connected to my home wifi and my cell data. i am not in offline mode....

boyhood_bravery

Newbie

693 Views

2 replies

0 likes

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This song is not available

Hi!Today I was using my iPad and I found out that the new track of Dimitri Vegas & Like Mike was released (Stay a while). I listened to it there and then I added it to the playlist I have.My phone (Android) has that playlist downloaded for offline us...

Newbie

Hi! Today I was using my iPad and I found out that the new track of Dimitri Vegas & Like Mike was released (Stay a while). I listened to it there and then I added it to the playlist I have. My ...

410 Views

0 replies

0 likes

Android
Song not available
stream
support
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Solved!! Songs get randomly removed from My Songs, still available in Spotify, can be re-added

Hello, I've been having this issue for a while now: songs just randomly dissappear from my saved songs. However they're still in the system, I can re-save them the same way I did before (even selecting them from the same album I've originally did) an...

Casual Listener

Hello,   I've been having this issue for a while now: songs just randomly dissappear from my saved songs. However they're still in the system, I can re-save them the same way I did before (eve...

lol176

Casual Listener

1280 Views

3 replies

0 likes

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Someone please help me

Hello. I have been experiencing problems when using Spotify on my phone (Samsung Galaxy s6). When I am listening to music the first song and sometimes the second song plays perfectly. But when the song ends all of the sudden the music stops and does ...

Casual Listener

Hello. I have been experiencing problems when using Spotify on my phone (Samsung Galaxy s6). When I am listening to music the first song and sometimes the second song plays perfectly. But when the so...

Jayb72

Community Legend

624 Views

4 replies

0 likes

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I found out why gapless stopped working

Spotify started prioritising local files over its own. It couldn't play local files gapless already for a long time and that hasn't changed. I tried Mike Oldfield's "Tubular Bells 2003" and the Android client inserts gaps. Then I tried something I do...

Roadie

Spotify started prioritising local files over its own. It couldn't play local files gapless already for a long time and that hasn't changed.   I tried Mike Oldfield's "Tubular Bells 2003" and ...

400 Views

0 replies

0 likes

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How to Contact Spotify Directly for Unsolved Matters?

If there is an ongoing issue and the community is not finding the solution, how is one to contact Spotify directly to get the problem solved? Im sure more than just myself have experienced this issue and have also been forced to cancel subscription u...

Casual Listener

If there is an ongoing issue and the community is not finding the solution, how is one to contact Spotify directly to get the problem solved?  Im sure more than just myself have experienced t...

699 Views

0 replies

0 likes

contact
Directly
Earth
how to
problems
solutions
Spotify
to
Unsolved
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Cannot Download on Android because "Not Available in your Country" Error Message

Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to download the Spotify App on my Android system I always ge...

Casual Listener

Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to downlo...

757 Views

0 replies

0 likes

Android
available
Cannot
country
message
not
Spotify
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This song not available

Having used Spotify for over a year now, I'm finding it frustrating that I'm suddenly getting 'this song is not available' messages for all tracks now. I'm paying for premium membership. I only use Spotify on my Android phone. I have previously 'fixe...

Newbie

Having used Spotify for over a year now, I'm finding it frustrating that I'm suddenly getting 'this song is not available' messages for all tracks now.  I'm paying for premium membership.  ...

DasPeter

Community Legend

582 Views

1 replies

0 likes

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Android Spotify Low Volume

Whenever the music plays, it starts with its normal volume and then immediately goes low after like 0.2 seconds. I've been experiencing this since I've installed Spotify on my Note 3. My local music volume is okay, only Spotify's not. It's getting an...

Newbie

Whenever the music plays, it starts with its normal volume and then immediately goes low after like 0.2 seconds. I've been experiencing this since I've installed Spotify on my Note 3. My local music ...

554 Views

0 replies

0 likes

  • 554 Views
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Update Days to go online

The spotify app doesn´t update the days I have to go online bevor I can use the offline mode again.....it always count the days down...any ideas, what I can do?

Newbie

The spotify app doesn´t update the days I have to go online bevor I can use the offline mode again.....it always count the days down...any ideas, what I can do?

Joe

Community Legend

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
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Galaxy S5 Deletes Music on Restart

So, when I restart my device, Spotify just kinda forgets my SD card exists, and all of my account settings for the device. I don't have to log in again or anything, it just deletes the app settings. But also when I change the settings back, it then d...

Casual Listener

So, when I restart my device, Spotify just kinda forgets my SD card exists, and all of my account settings for the device. I don't have to log in again or anything, it just deletes the app settings. ...

yowipy

Casual Listener

975 Views

2 replies

2 likes

Troubleshooting
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In the space of 12 hours I've lost 3/4 of my downloaded songs

Between the early hours of the morning and now I seem to have lost the majority of music that was available offline in my library.The songs are still there, but are 'unavailable offline' which is weird as there are a number of songs I listened to yes...

Newbie

Between the early hours of the morning and now I seem to have lost the majority of music that was available offline in my library. The songs are still there, but are 'unavailable offline' which is w...

313 Views

0 replies

1 likes

  • 313 Views
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Music and profile picture disappeared after loggin out and logging in again.

Hi! I got a premium account days ago and I logged out to update the app. However, after l logged in again the music, followers and profile picture disappeared. Help please.

Newbie

Hi! I got a premium account days ago and I logged out to update the app. However, after l logged in again the music, followers and profile picture disappeared.  Help please.

Joe

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes