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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7099 Views

0 replies

7 likes

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  • 7 likes

Google cast with spotify only shows Spotify logo

I am currently using my android phone to cast to the google cast in my TV. It used to show the current playlist along with the play queue but now iut only shows the spotify logo which I find quite annoying.How can I fix this?

Newbie

I am currently using my android phone to cast to the google cast in my TV. It used to show the current playlist along with the play queue but now iut only shows the spotify logo which I find quite an...

695 Views

0 replies

5 likes

  • 695 Views
  • 0 replies
  • 5 likes

Search crash bug

I don't know just how many words can cause this, but I know for sure if I go to my search bar on my android mobile spotify and type in the word "blue" I am closed out.Literally only the word "blue" about a dozen times

Newbie

I don't know just how many words can cause this, but I know for sure if I go to my search bar on my android mobile spotify and type in the word "blue" I am closed out. Literally only the word "blue"...

Bittencourt

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
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Solved!! Login Issues since last Update

I just updated the android app and it logged me out, now I tried to login using my Facebook account and username/password but it's impossible

Visitor

I just updated the android app and it logged me out,  now I tried to login using my Facebook account and username/password but it's impossible

MattSuda

Spotify Star

840 Views

4 replies

1 likes

  • 840 Views
  • 4 replies
  • 1 likes

Solved!! log in issues

my spotify recently logged itself out some how and I usually use sign in with Facebook if I accidently log out, but for some reason it keeps saying user name or password is incorrect now? does anyone know if this is a common problem?

Casual Listener

my spotify recently logged itself out some how and I usually use sign in with Facebook if I accidently log out, but for some reason it keeps saying user name or password is incorrect now? does anyone...

MattSuda

Spotify Star

801 Views

2 replies

0 likes

  • 801 Views
  • 2 replies
  • 0 likes

Solved!! I can't login anymore

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ passwordSamsung s6 on marshmallow

Roadie

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ password Samsung s6 on marshmallow

tinalbutlergb

Newbie

27751 Views

9 replies

1 likes

Login problems android
  • 27751 Views
  • 9 replies
  • 1 likes

Spotify Premium

Hi, I had spotify premium before but has expired. Im planning to renew it again but I'll be going to the UK soon. Will my premium still be working ? Im from the Philippines.Thank you

Casual Listener

Hi, I had spotify premium before but has expired. Im planning to renew it again but I'll be going to the UK soon. Will my premium still be working ? Im from the Philippines. Thank you 🙂

Daniel

Community Legend

702 Views

5 replies

0 likes

  • 702 Views
  • 5 replies
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[Android][Running] Running

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is all the way at the beginning. Please fix this proble...

Newbie

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is a...

user-removed

Not applicable

528 Views

1 replies

0 likes

Android
Running
  • 528 Views
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Low storage and unsupported files

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are. If i delete them will it harm the app or remove a...

Newbie

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are...

user-removed

Not applicable

613 Views

1 replies

0 likes

storage space
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Solved!! Stops playing randomly with power saving on.

Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides to do it again. I've noticed that if my screen isn...

Regular

Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides...

Joe

Community Legend

86520 Views

10 replies

4 likes

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  • 10 replies
  • 4 likes

Black screen when casting

I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo when casting? I also have to use the chromecast do st...

Visitor

I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo wh...

szjani

Newbie

6890 Views

6 replies

2 likes

  • 6890 Views
  • 6 replies
  • 2 likes

Spotify running not working on multiple devices with same account

Hi there, Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago I started getting the following message when I tired to use "Running": Sorry, something went wrong. That didn't work. Please have another go. The i...

Newbie

Hi there,   Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago  I started getting the following message when I tired to use "Running": ...

MattSuda

Spotify Star

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

audio stopping after each song

After downloading the latest update to my spotify android app, after each song played the next song starts without sound, and the playlist just continues only without any sound.Both while wearing headphones or playing it loud.If I press next track it...

Newbie

After downloading the latest update to my spotify android app, after each song played the next song starts without sound, and the playlist just continues only without any sound. Both while wearing h...

Aviate27

Regular

962 Views

2 replies

0 likes

audio
bugs
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  • 2 replies
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Spotify keeps logging me out

I'm running Android 6 on the Moto X Pure. I am the only user of the account and I have not had issues on my previous phone. It's incredibly frustrating to have to redownloading all my songs all the time.

Newbie

I'm running Android 6 on the Moto X Pure. I am the only user of the account and I have not had issues on my previous phone. It's incredibly frustrating to have to redownloading all my songs all the t...

Jayb72

Community Legend

2727 Views

1 replies

0 likes

  • 2727 Views
  • 1 replies
  • 0 likes

New TV isn't showing up as a device on my phone?

I bought a brand new Vizio smart TV today and connected my Spotify account to it. I can browse through my music on the Tv and everything plays fine but I'm wondering why it doesn't show up as an available device on my phone? I like being able to que ...

Newbie

I bought a brand new Vizio smart TV today and connected my Spotify account to it. I can browse through my music on the Tv and everything plays fine but I'm wondering why it doesn't show up as an avai...

Athmene42

Newbie

3728 Views

2 replies

1 likes

devices
  • 3728 Views
  • 2 replies
  • 1 likes

This song is not avilable

Hi, i have spotify premium and i tried to dowload my songs and it did, but when i close the app, and turn off my wi-fi and open spotify again to listen my downloaded songs it says song not avilable until i turn on my wi fi and it says that i haven't ...

Regular

Hi, i have spotify premium and i tried to dowload my songs and it did, but when i close the app, and turn off my wi-fi and open spotify again to listen my downloaded songs it says song not avilable u...

Ian_wlf

Regular

1700 Views

11 replies

0 likes

Song not avilable
  • 1700 Views
  • 11 replies
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Accidentally removed an album - any way to undo it?

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it was. Is there any way to look at recently removed alb...

Casual Listener

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it wa...

spamcannon

Casual Listener

1476 Views

3 replies

0 likes

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  • 3 replies
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Musiklautstärke wechselt

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechselnd lauter und leiser, als ob jemand den Regler dr...

Newbie

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechs...

MrMaxe

Newbie

10018 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Offline bug - Spotify 4.9

When I listen to my music offline, the app tries to play songs that are not available in offline mode.The only way to skip this porblem is by activating the shuffle mode.If I listen to my music with repeat ''on'' and shuffle ''off'', the bug is showi...

Regular

When I listen to my music offline, the app tries to play songs that are not available in offline mode. The only way to skip this porblem is by activating the shuffle mode. If I listen to my music w...

398 Views

0 replies

0 likes

  • 398 Views
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Spotify Crashes On Android App when connecting to Server

I updated my Spotify App on Android Lollipop a few days ago. I got logged out of my account for some reason, and now, Spotify crashes whenever I log in either thru Facebook or through email. The app just crashes. No error messages, nothing. I've trie...

Visitor

              I updated my Spotify App on Android Lollipop a few days ago. I got logged out of my account for some reason, and now, Spotify crashes whenever ...

Jake

Roadie

686 Views

4 replies

0 likes

  • 686 Views
  • 4 replies
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Music stocks over bluetooth

Hello, i have a problem with the bluetooth playback.The playback will stop after exact 10 minutes for half a second.Whether offline or streaming. I test it with different bluetooth receiver (Jabra, Ford etc.) and with different android devices (Samsu...

Casual Listener

Hello,   i have a problem with the bluetooth playback. The playback will stop after exact 10 minutes for half a second. Whether offline or streaming.   I test it with differ...

BernDasBrot

Casual Listener

544 Views

3 replies

0 likes

  • 544 Views
  • 3 replies
  • 0 likes