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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35219 Views
  • 64 replies
  • 25 likes
  • 35219 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873718 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873718 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25489 Views
  • 3 replies
  • 0 likes
  • 25489 Views
  • 3 replies
  • 0 likes

Android N beta, casting to chromecast doesnt work

With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it eventually times out.

  • Casual Listener
  • With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it event...
  • user-removed
  • Not applicable
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

Solved!! Displays song titles that arent on Spotify?

So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not available on spotify at all. The first time I thou...

  • Casual Listener
  • So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not...
  • Bittencourt
  • Spotify Star
  • 1203 Views
  • 5 replies
  • 0 likes
  • Android
    missing songs
    title bar
  • 1203 Views
  • 5 replies
  • 0 likes

Solved!! question about offline playlist on my phone...having to re download

I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccidently tapped the offline sync tab and I lost the playlis...

  • Regular
  • I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccid...
  • driveflanger
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Music stops out of nowhere!

Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having anyhing alike?

  • Casual Listener
  • Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having ...
  • Gpwolter
  • Casual Listener
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

Samsung note 3 otg to DAC

I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?

  • Casual Listener
  • I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?
  • ZorkII
  • Roadie
  • 1678 Views
  • 3 replies
  • 0 likes
  • 1678 Views
  • 3 replies
  • 0 likes

Download problems

I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device for spotify; my mobile phone. I ended up deleting s...

  • Visitor
  • I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device ...
  • Joe
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! 1 euro 3 months error

I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing happens. Anybody can help?

  • Casual Listener
  • I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing ...
  • Cillencio
  • Casual Listener
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

[ANDROIDTV] TV app stucks at boot screen

The new Spotify for Android TV app stucks at boot screen on my Nvidia Shield TV device with 3.1 firmware. (Android 6.0) many users have the same problem: The app is starting with the Spotify logo and the three jumping dots and that's it. Btw we can s...

  • Newbie
  • The new Spotify for Android TV app stucks at boot screen on my Nvidia Shield TV device with 3.1 firmware. (Android 6.0) many users have the same problem: The app is starting with the Spotify log...
  • 290 Views
  • 0 replies
  • 1 likes
  • 290 Views
  • 0 replies
  • 1 likes

Solved!! Hardwell - United We Are Song crash spotify app

Hello guys. i listen the song United We Are and in the 30 secs aprox. the spotify app crash. I using Spotify in Android 6.0 version in my Galaxy S7.

  • Casual Listener
  • Hello guys. i listen the song United We Are and in the 30 secs aprox. the spotify app crash. I using Spotify in Android 6.0 version in my Galaxy S7.
  • Stramp81
  • Casual Listener
  • 482 Views
  • 5 replies
  • 0 likes
  • 482 Views
  • 5 replies
  • 0 likes

Premium - doesn't work offline on my Android

Hi, I have premium, but on my Androit Spotify doesn't work when I have no internet connection. What should I do? I have already reinstall it. Thank you

  • Newbie
  • Hi, I have premium, but on my Androit Spotify doesn't work when I have no internet connection. What should I do? I have already reinstall it.  Thank you 🙂
  • Joe
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Download

I recently changed all my music to the highest Quality from the lowest.when I download all my music it will eventually uncle download it.then I have to start over to download it all again.I listen to music offline all day and now I can't so it's eati...

  • Casual Listener
  • I recently changed all my music to the highest Quality from the lowest.when I download all my music it will eventually uncle download it.then I have to start over to download it all again.I listen to...
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium - only plays randomly

Hey folks how do I play my playlists on normal order, nor randomly?Yes, I'm premium, and my playlists only play randomly.

  • Newbie
  • Hey folks how do I play my playlists on normal order, nor randomly? Yes, I'm premium, and my playlists only play randomly.
  • Joe
  • Community Legend
  • 883 Views
  • 1 replies
  • 0 likes
  • 883 Views
  • 1 replies
  • 0 likes

Music disappearing

I use Spotify on my phone - Nexus 6p and on my computer. I put all music that I save to download on my phone, however not on my computer. I notice my music keeps being deleted on my phone. I had my cellular data on, and didn't know all my music was d...

  • Casual Listener
  • I use Spotify on my phone - Nexus 6p and on my computer. I put all music that I save to download on my phone, however not on my computer. I notice my music keeps being deleted on my phone. I had my c...
  • Marplatense
  • Regular
  • 408 Views
  • 4 replies
  • 0 likes
  • 408 Views
  • 4 replies
  • 0 likes

GS5 not showing local songs?

Very new to Spotify premium! On my galaxy s5, why don't any of the songs i already had stored (on SD card) show up in the library?

  • Casual Listener
  • Very new to Spotify premium! On my galaxy s5, why don't any of the songs i already had stored (on SD card) show up in the library? 
  • Daniel
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!! Problem about my spotify storage

I have a problem about my spotify storage. Even i listen song -not just download - it effecta my storage. Is it normal or i can do something for this?

  • Casual Listener
  • I have a problem about my spotify storage. Even i listen song -not just download - it effecta my storage. Is it normal or i can do something for this?
  • Daniel
  • Community Legend
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Solved!! Can't delete offline songs

Hi guys, This is a 2 part problem 1. For some reason when I save an album it automatically starts to download. 2. When I toggle the download button on and off the songs never get deleted. I know this because the songs will still have the green icon i...

  • Casual Listener
  • Hi guys,   This is a 2 part problem   1. For some reason when I save an album it automatically starts to download.   2. When I toggle the download button on and off the songs nev...
  • Kompart23
  • Casual Listener
  • 2541 Views
  • 2 replies
  • 0 likes
  • Delete offline title
    Offline download
  • 2541 Views
  • 2 replies
  • 0 likes

Settings has no option for Storage changes

Hi, I want to be able to save my offline playlist data to my SD card, but the option just doesnt appear in the settings menu. I have the latest version of spotify, I've cleared the data and reinstalled the app but nothing helps. Any help would be gre...

  • Casual Listener
  • Hi,    I want to be able to save my offline playlist data to my SD card, but the option just doesnt appear in the settings menu.   I have the latest version of spotify, I've cleare...
  • Joe
  • Community Legend
  • 1054 Views
  • 7 replies
  • 1 likes
  • 1054 Views
  • 7 replies
  • 1 likes

Songs I don't want are goin in my library

Why is it when I listen to a station or an artist online all off the songs go to my library. Some are even downloaded for offline but I don't want them there. I have to go through and delete all the songs that I listened to on the station.

  • Casual Listener
  • Why is it when I listen to a station or an artist online all off the songs go to my library. Some are even downloaded for offline but I don't want them there. I have to go through and delete all the ...
  • Daniel
  • Community Legend
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Internet connection

When i listen with 4g or wifi for that matter, and then put my screenlock on, the internet connection get lost after about one song. When i unlock the screen the song start playing agan. I have already tried and reinstall and uppgrade spotify to the ...

  • Newbie
  • When i listen with 4g or wifi for that matter, and then put my screenlock on, the internet connection get lost after about one song. When i unlock the screen the song start playing agan. I have alrea...
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes