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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5648 Views

0 replies

7 likes

  • 5648 Views
  • 0 replies
  • 7 likes

Low storage and unsupported files

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are. If i delete them will it harm the app or remove a...

Newbie

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are...

user-removed

Not applicable

590 Views

1 replies

0 likes

storage space
  • 590 Views
  • 1 replies
  • 0 likes

Solved!! Stops playing randomly with power saving on.

Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides to do it again. I've noticed that if my screen isn...

Regular

Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides...

Joe

Community Legend

85903 Views

10 replies

4 likes

  • 85903 Views
  • 10 replies
  • 4 likes

Black screen when casting

I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo when casting? I also have to use the chromecast do st...

Visitor

I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo wh...

szjani

Newbie

6806 Views

6 replies

2 likes

  • 6806 Views
  • 6 replies
  • 2 likes

Spotify running not working on multiple devices with same account

Hi there, Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago I started getting the following message when I tired to use "Running": Sorry, something went wrong. That didn't work. Please have another go. The i...

Newbie

Hi there,   Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago  I started getting the following message when I tired to use "Running": ...

MattSuda

Spotify Star

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

audio stopping after each song

After downloading the latest update to my spotify android app, after each song played the next song starts without sound, and the playlist just continues only without any sound.Both while wearing headphones or playing it loud.If I press next track it...

Newbie

After downloading the latest update to my spotify android app, after each song played the next song starts without sound, and the playlist just continues only without any sound. Both while wearing h...

Aviate27

Regular

926 Views

2 replies

0 likes

audio
bugs
  • 926 Views
  • 2 replies
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Spotify keeps logging me out

I'm running Android 6 on the Moto X Pure. I am the only user of the account and I have not had issues on my previous phone. It's incredibly frustrating to have to redownloading all my songs all the time.

Newbie

I'm running Android 6 on the Moto X Pure. I am the only user of the account and I have not had issues on my previous phone. It's incredibly frustrating to have to redownloading all my songs all the t...

Jayb72

Community Legend

2695 Views

1 replies

0 likes

  • 2695 Views
  • 1 replies
  • 0 likes

New TV isn't showing up as a device on my phone?

I bought a brand new Vizio smart TV today and connected my Spotify account to it. I can browse through my music on the Tv and everything plays fine but I'm wondering why it doesn't show up as an available device on my phone? I like being able to que ...

Newbie

I bought a brand new Vizio smart TV today and connected my Spotify account to it. I can browse through my music on the Tv and everything plays fine but I'm wondering why it doesn't show up as an avai...

Athmene42

Newbie

3690 Views

2 replies

1 likes

devices
  • 3690 Views
  • 2 replies
  • 1 likes

This song is not avilable

Hi, i have spotify premium and i tried to dowload my songs and it did, but when i close the app, and turn off my wi-fi and open spotify again to listen my downloaded songs it says song not avilable until i turn on my wi fi and it says that i haven't ...

Regular

Hi, i have spotify premium and i tried to dowload my songs and it did, but when i close the app, and turn off my wi-fi and open spotify again to listen my downloaded songs it says song not avilable u...

Ian_wlf

Regular

1635 Views

11 replies

0 likes

Song not avilable
  • 1635 Views
  • 11 replies
  • 0 likes

Accidentally removed an album - any way to undo it?

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it was. Is there any way to look at recently removed alb...

Casual Listener

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it wa...

spamcannon

Casual Listener

1432 Views

3 replies

0 likes

  • 1432 Views
  • 3 replies
  • 0 likes

Musiklautstärke wechselt

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechselnd lauter und leiser, als ob jemand den Regler dr...

Newbie

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechs...

MrMaxe

Newbie

9956 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Offline bug - Spotify 4.9

When I listen to my music offline, the app tries to play songs that are not available in offline mode.The only way to skip this porblem is by activating the shuffle mode.If I listen to my music with repeat ''on'' and shuffle ''off'', the bug is showi...

Regular

When I listen to my music offline, the app tries to play songs that are not available in offline mode. The only way to skip this porblem is by activating the shuffle mode. If I listen to my music w...

386 Views

0 replies

0 likes

  • 386 Views
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  • 0 likes

Spotify Crashes On Android App when connecting to Server

I updated my Spotify App on Android Lollipop a few days ago. I got logged out of my account for some reason, and now, Spotify crashes whenever I log in either thru Facebook or through email. The app just crashes. No error messages, nothing. I've trie...

Visitor

              I updated my Spotify App on Android Lollipop a few days ago. I got logged out of my account for some reason, and now, Spotify crashes whenever ...

Jake

Roadie

649 Views

4 replies

0 likes

  • 649 Views
  • 4 replies
  • 0 likes

Music stocks over bluetooth

Hello, i have a problem with the bluetooth playback.The playback will stop after exact 10 minutes for half a second.Whether offline or streaming. I test it with different bluetooth receiver (Jabra, Ford etc.) and with different android devices (Samsu...

Casual Listener

Hello,   i have a problem with the bluetooth playback. The playback will stop after exact 10 minutes for half a second. Whether offline or streaming.   I test it with differ...

BernDasBrot

Casual Listener

520 Views

3 replies

0 likes

  • 520 Views
  • 3 replies
  • 0 likes

Continually deleted offline content

Hi. Can I ask for support in resetting my offline content please.Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks.Username is bacorr. 73ThanksBrian

Newbie

Hi. Can I ask for support in resetting my offline content please. Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks. Username is bacorr. 73 ...

jonasherdegen

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Local Files Question

I've been trying to make a big playlist lately, and some of the songs I want to put on this playlist aren't on spotify, but I have them saved on my laptop and phone. I have been trying all night to sync the songs from my laptop to my phone. I read th...

Casual Listener

I've been trying to make a big playlist lately, and some of the songs I want to put on this playlist aren't on spotify, but I have them saved on my laptop and phone. I have been trying all night to s...

jonasherdegen

Community Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Offline playlist

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...

Casual Listener

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memor...

user-removed

Not applicable

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Can't Login via Samsung Multiroom app.

Hi, I am failing to login via the Samsung Multiroom app. I have changed my password countless times and still gives me the error message that username or password is incorrect. I can login via other apps and on the web. What could be the problem. Ple...

Newbie

Hi, I am failing to login via the Samsung Multiroom app. I have changed my password countless times and still gives me the error message that username or password is incorrect. I can login via other ...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
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Can't hear any music through UE Boom or Bluetooth devices since 30 March 2016

Can any one help I notice now that Spotify has select device option yet it doesn't show my UE Boom or In Car connection. It shows my phone is connected to my blue tooth device (UE Boom) but no music plays. Has been working perfectly until yesterday w...

Newbie

Can any one help I notice now that Spotify has select device option yet it doesn't show my UE Boom or In Car connection.  It shows my phone is connected to my blue tooth device (UE Boom) but no ...

Tazza01-GB

Newbie

6210 Views

1 replies

0 likes

  • 6210 Views
  • 1 replies
  • 0 likes

offline problem - spotify 4.9 on android 6.0

just take a look at the videohttps://t.co/QRf7IlwrT3

Regular

just take a look at the video https://t.co/QRf7IlwrT3

marccharby

Regular

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Password

How can I receive my password of an acoount using an other e-mail adress?

Newbie

How can I receive my password of an acoount using an other e-mail adress?

Wjckpck

Newbie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes