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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Rarezzz

Visitor

384501 Views

543 replies

34 likes

Account
Free
  • 384501 Views
  • 543 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7934 Views

0 replies

7 likes

  • 7934 Views
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  • 7 likes

Saving on SD CARD Problems

Hello,I can download my music in my sd card.All is good but then if i turn off my phone and turn it on all my music isnt longer safe at the CardThe Music is downloading after turn on my Phone on my internal storage...If i then want that they download...

Newbie

Hello, I can download my music in my sd card. All is good but then if i turn off my phone and turn it on all my music isnt longer safe at the Card The Music is downloading after turn on my Pho...

342 Views

0 replies

0 likes

  • 342 Views
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Solved!! My Music doesnt sync!

My Music doesnt sync to my phone anymore so I have to be connected to the Internet to listen to all the songs I've been saving recently. It saves all my followed playlists that updates daily, but not my music. I cleared up room but I still has 2GB le...

Newbie

My Music doesnt sync to my phone anymore so I have to be connected to the Internet to listen to all the songs I've been saving recently. It saves all my followed playlists that updates daily, but not...

Astame

Community Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
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Changed SIM card = lost all storage :(

doing a long tripmade a bunch of playlist offline in advancegot a new sim card in the new country spotify asks me to log in againall the offline green arrows are gonethe storage is reverted back to onboard storage. I switch it to sd card again, it's ...

Regular

doing a long trip made a bunch of playlist offline in advance got a new sim card in the new country   spotify asks me to log in again all the offline green arrows are gone the storage is r...

Astame

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

I pay three times but i still free user

Hi, ı pay three Times for premium but ı still free user.What can ı do ?

Newbie

Hi, ı pay three Times for premium but ı still free user.What can ı do ?

281 Views

0 replies

1 likes

  • 281 Views
  • 0 replies
  • 1 likes

Not recognizing downloaded music on SD Card after device reset

Brief description of the issue:Hi all, Downloaded/Made Available Offline about 2000 songs onto SD card. Phone got smashed up and had to factory reset it to get it repaired. Phone internal storage EXCLUDING APPLICATIONS was backed up to SD card. Got p...

Newbie

Brief description of the issue: Hi all,   Downloaded/Made Available Offline about 2000 songs onto SD card. Phone got smashed up and had to factory reset it to get it repaired. Phone internal ...

924 Views

0 replies

4 likes

  • 924 Views
  • 0 replies
  • 4 likes

missing Home button in Spotify

Hello, in Spotify for Android is missing the Home button in the left where is Search button, etc..what to do for get the Home button back? Thanks!

Casual Listener

Hello, in Spotify for Android is missing the Home button in the left where is Search button, etc..what to do for get the Home button back? Thanks!

alexandra1996

Casual Listener

1768 Views

4 replies

0 likes

  • 1768 Views
  • 4 replies
  • 0 likes

Solved!! Spotify pay

I pay for spotify premium in México but I dont have the upgrade and the pay is realizated I do the steps in the section of help I clean the cache and these things but my account is free

Newbie

I pay for spotify premium in México but I dont have the upgrade and the pay is realizated I do the steps in the section of help I clean the cache and these things but my account is free

Yrrah1

Gig Goer

935 Views

1 replies

0 likes

  • 935 Views
  • 1 replies
  • 0 likes

Top 5o Germany - Premium but no donwload button

Hello , I bought Spotify Premium yesterday and I wanted to download the Top %0 Germany Charts lst , but there was no Download Button ....?! My friends told me that théy could download it but on my mobile is no such a button ! And when I open Spotify ...

Newbie

Hello , I bought Spotify Premium yesterday and  I wanted to download the Top %0 Germany Charts lst , but there was no Download Button ....?! My friends told me that théy could download it but on...

osornios

Spotify Star

596 Views

1 replies

0 likes

download playlist
premium fail help
Top 50
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  • 1 replies
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Missing "Word" from Genres & Moods on Android but not on PC

I used the "Word" selection under Genres & Moods on my Android for a long time but after the last update, it is now gone. I have uninstalled and reinstalled Spotify to my Galaxy s7 Edge a few times and it does not come back. I have Spotify installed ...

Newbie

I used the "Word" selection under Genres & Moods on my Android for a long time but after the last update, it is now gone.  I have uninstalled and reinstalled Spotify to my Galaxy s7 Edge a f...

402 Views

0 replies

1 likes

  • 402 Views
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  • 1 likes

[Android Auto] - Available voice command and customization

Hello all, Does anyone have a list of available voice commands for Spotify when using Android Auto? Do you also happen to know how to customize Spotify when using it in the car? With this I mean, how can I get Spotify (In Android Auto) to start playi...

Newbie

Hello all,   Does anyone  have a list of available voice commands for Spotify when using Android Auto?   Do you also happen to know how to customize Spotify when using it in the ca...

911 Views

0 replies

0 likes

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Support chromecast audio

Hi, I am currently experiencing problems in streaming Spotify's music on my Chromecast Audio with my Huawei P8 (Android 6). When I select the chromecast device in the app I hear the sound which indiquates that the app is connected but the icon never ...

Newbie

Hi,   I am currently experiencing problems in streaming Spotify's music on my Chromecast Audio with my Huawei P8 (Android 6). When I select the chromecast device in the app I hear the sound wh...

620 Views

0 replies

0 likes

Chromecast Android
chromecast audio
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Signed up for family premium

I signed up for family premium and its being really complicated for my brother to sign up to sign in. It keeps saying password is incorrect and gives him the run around. Not sure if i should just cancel subsription.

Newbie

I signed up for family premium and its being really complicated for my brother to sign up to sign in. It keeps saying password is incorrect and gives him the run around. Not sure if i should just can...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
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Upgraded to Premium but showing Free

I've already contacted Globe (my service provider about this) and they told me the issue is with Spotify. I have signed up for their promo GoSurf299 where I get premium for 30 days. But my account is showing free. I've already uninstalled and install...

Newbie

I've already contacted Globe (my service provider about this) and they told me the issue is with Spotify. I have signed up for their promo GoSurf299 where I get premium for 30 days. But my account is...

Yrrah1

Gig Goer

1196 Views

3 replies

1 likes

Spotify Premium
  • 1196 Views
  • 3 replies
  • 1 likes

Cleared data on Spotify app, now downloaded playlists won't play

I recently cleared data in the application manager of my android app to free some space. I now try to listen to my downloaded offline playlists and they don'y show as "available offline" with the green arrow anymore. The songs seem to still on my sd ...

Casual Listener

I recently cleared data in the application manager of my android app to free some space. I now try to listen to my downloaded offline playlists and they don'y show as "available offline" with the gre...

Yrrah1

Gig Goer

1091 Views

5 replies

0 likes

  • 1091 Views
  • 5 replies
  • 0 likes

Can not log in but want to cancel Premium

Hey guys, so I got Premium on my old phone and was always connected but my phone broke and I had to get a new one and now I can not log in anymore it says I have no Premium. But spotify Stockholm keeps getting money from my bank account. How can I so...

Newbie

Hey guys,  so I got Premium on my old phone and was always connected but my phone broke and I had to get a new one and now I can not log in anymore it says I have no Premium. But spotify Stockh...

Hubo

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
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0,99€ for 3months

Hello, im tryin to order 0.99€ for 3months, however its some error scipt that this offer is not able to my. Whats the problem?

Newbie

Hello, im tryin to order 0.99€ for 3months, however its some error scipt that this offer is not able to my. Whats the problem?

377 Views

0 replies

0 likes

  • 377 Views
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Accelerometer uses 83% of all Spotify battery usage.

Brief description of the issue: On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone. When I am using spotify the program shows me that 10% of all battery usage is Spotify and then in the detail...

Regular

Brief description of the issue:     On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone.     When I am using spotify th...

brodyknight

Casual Listener

2061 Views

1 replies

2 likes

accelerometer
battery
  • 2061 Views
  • 1 replies
  • 2 likes

Keep offline playlist

Hii download offline all my titles on android cellphone. But sometimes all titles are not available offline any longer and I have to download all again which means 10 go …any idea to keep my titles off lines all the time ?

Newbie

Hi i download offline all my titles on android cellphone. But sometimes all titles are not available offline any longer and I have to download all again which means 10 go … any idea to keep my titl...

284 Views

0 replies

0 likes

  • 284 Views
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Find a playlist

Casual Listener

Jamescokley296

Casual Listener

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes