I'm going to stop paying for Spotify Premium if these problems continue

[idanby]

Hi everyone,

I got a GSIII. I am currently on the Premium 30 day Trial.. I love the idea of it. I am going to emphasize that **I REALLY WANT TO USE SPOTIFY PREMIUM. I WANT TO USE SPOTIFY AS MY MAIN MUSIC PLAYER. I REALLY DO.** But over the past 3 weeks a few things have bothered me, specifically on the mobile application (the desktop app works perfectly and I am enjoying no ads.)

- Streaming is frequently very choppy. I am streaming at extreme quality but have found the problem to happen with normal quality as well. I ride the bus to university, and many times I click on a song and it cuts on and off every few seconds and it's unbearable and I'm unable to listen to it. Sometimes I click the song and the bar at the bottom moves regularly like it should, every second, but nothing is playing. If I want to use Spotify Premium to replace my iPod, I want perfect non-stop streaming.

-Today on the bus was the most annoying thing. It said at the bottom something like "Can't find internet connection" or "No internet connection available." This was awful. Every playlist on my mobile app was grey/greyed out. I couldn't listen to anything.

- Instead of Spotify, I listened to Google Music, which is similar to spotify in that I uploaded all my iTunes to the cloud. That worked perfectly fine on the bus. So did Songza. Only Spotify had that problem. 

In short, the only times I've had absolutely perfect spotify experiences on mobile were at lounges at my uni where there was good wi-fi. On the bus home it is either choppy, or not streaming tracks at all...

Help me! I WANT TO USE SPOTIFY. I WANT TO GIVE SPOTIFY MY MONEY. But I'm not going to pay for this kind of service. 

[Peter__]

Hey 🙂 

When you say streaming is choppy, are you streaming those tracks or are they stored in an offline playlist? If you are streaming, you might want to consider putting them in a playlist and marking it for offline usage, that way even if you loose your connection or it is too slow for streaming, you can listen. 

The "No Internet Connection Available" error seems to be a widespread issue, as talked about (at length) in this topic. Some people report logging out and back in again will make it go away. 

Peter

[idanby]

Yea when I download it's fine. I've downloaded a few songs to test it and it works perfectly but the point is I don't want to use up space on my phone. I have a 16 GB phone and I have about 20 GB of music so the point of spotify is that I want to be able to stream music, not take up space with all the songs I like. I want to be able to click on a song or a new artist and just listen to an album (today I shazam'd a song and wanted to listen to it again and couldn't)

When I have full bars and my internet is super fast and all my apps (facebook, twitter) work perfectly fine, Spotify still seems to be choppy.

[Peter__]

What type of mobile connection are you using 3G/4G?

Peter

[Sam]

idanby - Hammeh might be onto something here, as we don't support 4G yet. This might be why it's being a little difficult.

Do you have the same problem when you listen on WiFi?

[idanby]

Hmm, I think 3G. I'm on sprint and I'm not sure if it's 4G or 3G.

When Wi-Fi is enabled it works perfectly fine just like I want it to.

[Peter__]

What model of phone is it exactly? 

Peter

[munchkin42]

Well that explains a lot. Why don't you guys support 4G yet? And how is this possible, when I'm assuming that Spotify uses whatever connection it can get from the user's phone—in many cases, 4G?

Does the Spotify Android app strictly use 3G / WiFi, even if a 4G connection is present?

[idanby]

It is a Samsung Galaxy S3, running on a sprint network.

And yea, what is this about 4G? I still don't understand why I have super fast internet on the bus, Google Play works perfectly, but Spotify streaming is choppy/unreliable

[Liam]

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@idanby wrote:

It is a Samsung Galaxy S3, running on a sprint network.

And yea, what is this about 4G? I still don't understand why I have super fast internet on the bus, Google Play works perfectly, but Spotify streaming is choppy/unreliable

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You are probably using 4G then. Does it say G, E, 3G, H, H+ or 4G in your status bar?

[Liam]

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@munchkin42 wrote:

Well that explains a lot. Why don't you guys support 4G yet? And how is this possible, when I'm assuming that Spotify uses whatever connection it can get from the user's phone—in many cases, 4G?

Does the Spotify Android app strictly use 3G / WiFi, even if a 4G connection is present?

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It is probably due to the way to app gets the song info. Maybe 4G compresses the connection or something?

[munchkin42]

Possibly. It just sounds so... behind to restrict Spotify over 3G when 4G has been around for a good while now. And 4G was implemented to make audio streaming and other bandwidth-heavy tasks more seamless.

[Liam]

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@munchkin42 wrote:

Possibly. It just sounds so... behind to restrict Spotify over 3G when 4G has been around for a good while now. And 4G was implemented to make audio streaming and other bandwidth-heavy tasks more seamless.

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I'm glad you live in the US (probably). Here in the UK 4G is pretty hard to come by 😛

[munchkin42]

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@LiamW wrote:

I'm glad you live in the US (probably). Here in the UK 4G is pretty hard to come by 😛

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Haha yup, I do.

Wow really? I'm surprised to hear that with so much competition up there in the mobile market. When will it become standard up there?

[Liam]

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@munchkin42 wrote:

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@LiamW wrote:

I'm glad you live in the US (probably). Here in the UK 4G is pretty hard to come by 😛

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Haha yup, I do.

Wow really? I'm surprised to hear that with so much competition up there in the mobile market. When will it become standard up there?

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We have had it for less than a year, and at the moment it is only offered by one network and only in the main cities. It also costs £40 a month 😛

Apparently it is supposed to be rolled out to all networks and areas by 2016 I think I read somewhere 😕

[Peter__]

Whenever the government get off their backsides and sell the rest of the mobile spectrum needed to the phone operators! Only 1 main network has 4G in the UK at the minute, and only in a handful of cities and towns!

Peter

[Liam]

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@Hammeh wrote:

Whenever the government get off their backsides and sell the rest of the mobile spectrum needed to the phone operators! Only 1 main network has 4G in the UK at the minute, and only in a handful of cities and towns!

Peter

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Thats exactly what I said, but in friendlier terms 😉

[Liam]

Ah, here we go 🙂

http://www.techradar.com/news/phone-and-communications/mobile-phones/4g-and-lte-everything-you-need-...

[munchkin42]

Dang. Hopefully it rolls out soon for everyone. And £40 is pretty high compared to the other offerings out there (from what I hear), but a 4G plan here is easily $80 (~£50). Pricing here sucks. Really bad.

[Liam]

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@munchkin42 wrote:

Dang. Hopefully it rolls out soon for everyone. And £40 is pretty high compared to the other offerings out there (from what I hear), but a 4G plan here is easily $80 (~£50). Pricing here sucks. Really bad.

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Nice to hear someone feels our pain 😉

And that £40 is a monthly contract - it's a lot, considered I get 300 minutes, 3000 texts and fully unlimited internet for £15 a month PAYG. Thats 3G, btw 😉