Just wondering if any customer service agents actually read this forum?

[kingsoby1]

I have not seen any truly helpful responses to the deleting offline playlists thread.  Any reason why?  I mean, a simple "we don't care and are too big to fail" is okay with me.

[Sam]

Yes, we do. Is this the thread you're talking about?

http://community.spotify.com/t5/Mobile-Android/New-Music-Won-t-Stay-Downloaded/td-p/115032

As you can see, Per, the Community Manager, has been looking into this. Have you filled in the bug report at all? Just head here to do so... http://community.spotify.com/t5/Mobile-Android/Troubleshooting-Spotify-on-Android/td-p/113082

The more info we can get on the matter, then quicker we can get it sorted.

[licenced]

Hi kingsoby1 - hope you don't mind - I'm going to move your last post to the thread that Sam linked to. By keeping all reports of a similar issue together Spotify can collate all the information and perhaps more easily find the solution and resolution.