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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111898 Views

26 replies

3 likes

  • 111898 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

225262 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 225262 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582708 Views

79 replies

3 likes

  • 582708 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479457 Views

577 replies

40 likes

Account
Free
  • 479457 Views
  • 577 replies
  • 40 likes

Random sound issue with Samsung Galaxy Tab 8.9

Hi there, Receltly I bought a Samsung galaxy tab 8.9 (running android 3.2), and installed Spotify on it. For unknown reason, sometimes, the sound just stops working. The song continue to play, but spotify acts as muted. When going to other sound func...

Regular

Hi there,   Receltly I bought a Samsung galaxy tab 8.9 (running android 3.2), and installed Spotify on it. For unknown reason, sometimes, the sound just stops working. The song continue to...

arsthan

Regular

2524 Views

6 replies

0 likes

  • 2524 Views
  • 6 replies
  • 0 likes

Local data not available on my phone

There are some songs or even albums that are not available on Spotify, if you live in Germany. "Reckless & Relentless" by Asking Alexandria is one of these albums. But I can import my PC's local data into Spotify and listen to those songs on my PC. T...

Newbie

There are some songs or even albums that are not available on Spotify, if you live in Germany. "Reckless & Relentless" by Asking Alexandria is one of these albums. But I can import my PC's local ...

licenced

Community Legend

541 Views

1 replies

1 likes

  • 541 Views
  • 1 replies
  • 1 likes

Sync playing with phone and Pc please?

Laying in bed trying to fall asleep, and for the fourth time a song I like has just come on that I didn't have in a playlist, now ill have to get up even though I know it will slow the progress of my sleep. This would be made sooooo much easier if I ...

Newbie

Laying in bed trying to fall asleep, and for the fourth time a song I like has just come on that I didn't have in a playlist, now ill have to get up even though I know it will slow the progress of my...

licenced

Community Legend

647 Views

2 replies

1 likes

  • 647 Views
  • 2 replies
  • 1 likes

noll

Hejsan! Någon som kan hjälpa mig eller komma med "tips" I Torsdags förra veckan så strulade min mobil sony ericsson xperia. Så jag loggade ut från spotify. Sen efter det så har den blivit helt knäpp. Alla mina spellistor är borta och säger att det in...

Newbie

Hejsan! Någon som kan hjälpa mig eller komma med "tips" 🙂 I Torsdags förra veckan så strulade min mobil sony ericsson xperia. Så jag loggade ut från spotify. Sen efter det så har den blivit helt knä...

licenced

Community Legend

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

I've decided - after several frustrating years - to give up on Spotify for Android

I don't have anything illuminating to say that hasnt already been extensively covered here or on 'get satisfaction' , but after several years (I'm not sure how many exactly) of suffering with every version of the app on several different phones I've ...

Casual Listener

I don't have anything illuminating to say that hasnt already been extensively covered here or on 'get satisfaction' , but after several years (I'm not sure how many exactly) of suffering with every v...

625 Views

0 replies

0 likes

  • 625 Views
  • 0 replies
  • 0 likes

Android phone not showing up under Devices on spotify PC despite being connected to the same wifi

Android phone not showing up under Devices on spotify PC despite being connected to the same wifi. The only reply i got from support was to connect my pc to the wifi wirelessly. Now that is impossible. I am on a desktop and the only way to connect is...

Music Fan

Android phone not showing up under Devices on spotify PC despite being connected to the same wifi.    The only reply i got from support was to connect my pc to the wifi wirelessly. Now th...

1rm

Music Fan

5491 Views

2 replies

0 likes

  • 5491 Views
  • 2 replies
  • 0 likes

why can't spotify find my local files anymore?

I have ben using spotify for a while now, and i used to be able to transfer my mp3s to my phone and spotify found my local files. Lately spotify havent found my files and ask me to download playlist. I do not have the fles on my computer anymore, but...

Casual Listener

I have ben using spotify for a while now, and i used to be able to transfer my mp3s to my phone and spotify found my local files. Lately spotify havent found my files and ask me to download playlist....

773 Views

0 replies

0 likes

  • 773 Views
  • 0 replies
  • 0 likes

Purchasing Spotify

Spotify will not let me purchase its unlimited edition on my HTC My Touch. It keeps taking me in circles. It says my phone's compatible. What do I do?

Newbie

Spotify will not let me purchase its unlimited edition on my HTC My Touch. It keeps taking me in circles. It says my phone's compatible. What do I do?

user-removed

Not applicable

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

No organization/search function in 'starred' songs

I find it to be a pick problem that I can't search or in any ways organize the 'starred' songs on the mobile app. I listen to music almost exclusively from songs that I have starred, so finding them again later on the go can be a pain. Also, the fact...

Visitor

I find it to be a pick problem that I can't search or in any ways organize the 'starred' songs on the mobile app.  I listen to music almost exclusively from songs that I have starred, so finding...

561 Views

0 replies

6 likes

  • 561 Views
  • 0 replies
  • 6 likes

Missing Feature - ETA please Spotify

"View entire Library and hence to start playback of all tracks" Can Spotify provide an ETA on this feature? I'm now paying for something I'm not using Anyone here know who I can speak with to get an answer about this - it's making the difference betw...

Casual Listener

"View entire Library and hence to start playback of all tracks"   Can Spotify provide an ETA on this feature? I'm now paying for something I'm not using   Anyone here know who I can...

denism

Regular

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Currently playing song notification bug

when playing song and the next song starts playing the new notitfication will show the last song that was playing but if you pull down the notitifcation tray it shows correct song!

Music Fan

when playing song and the next song starts playing the new notitfication will show the last song that was playing but if you pull down the notitifcation tray it shows correct song!

cr0w5t3r

Regular

1988 Views

7 replies

0 likes

  • 1988 Views
  • 7 replies
  • 0 likes

HTC Phone stays offline - cant access playlists

Hello.My HTC Wildfire cant login to Spotify. I´ve got Premium and Spotify insists that I am offline, and thus I cannot play music.I`ve tried to clear cache and uninstall and then reinstall but the problem remain. What is the solution to my problem?

Newbie

Hello. My HTC Wildfire cant login to Spotify. I´ve got Premium and Spotify insists that I am offline, and thus I cannot play music. I`ve tried to clear cache and uninstall and then reinstall but th...

Alsi

Newbie

2230 Views

4 replies

1 likes

  • 2230 Views
  • 4 replies
  • 1 likes

Local files not being transfer to my new Galaxy SIII.

Hi. I recently bought a new Galaxy SIII phone and I wouldl ike to install spotify. I also have the Iphone 4s with all my music synced to be played without internet as I have the premium account. - My issue at the moment is that on my iphone, all the ...

Casual Listener

Hi. I recently bought a new Galaxy SIII phone and I wouldl ike to install spotify. I also have the Iphone 4s with all my music synced to be played without internet as I have the premium account. - My...

Sam

Spotify

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Can't sync list, synced list keep disappearing.

I've alot of this posts but no solution at all, i guess the only way to get your voice heard is to spam, so i'm making a new post with the same issue just like everyone else did. When are they going to fix this issue? It's obv that the app aint worki...

Casual Listener

I've alot of this posts but no solution at all, i guess the only way to get your voice heard is to spam, so i'm making a new post with the same issue just like everyone else did. When are they going ...

Robin9326

Casual Listener

415 Views

1 replies

1 likes

  • 415 Views
  • 1 replies
  • 1 likes

Updated now it says I don't have premium

After I updated spotify today, I can't play music on my phone, it keeps saying I don't have premium and I need to get it, when I press get it comes to my profile that says I have, what's going on?

Newbie

After I updated spotify today, I can't play music on my phone, it keeps saying I don't have premium and I need to get it, when I press get it comes to my profile that says I have, what's going on?

Sam

Spotify

628 Views

3 replies

0 likes

  • 628 Views
  • 3 replies
  • 0 likes

Cannot play playlist on Android after upgrading to premium

I upgraded to a premium account roughly an hour ago. Every time I choose a song to play, it says "Sorry, can't play this track. Only Premium users can stream on demand on mobile".

Newbie

I upgraded to a premium account roughly an hour ago. Every time I choose a song to play, it says "Sorry, can't play this track. Only Premium users can stream on demand on mobile". 

sharron

Regular

828 Views

4 replies

0 likes

  • 828 Views
  • 4 replies
  • 0 likes

Spotify Apps Hype and We are hunted on Android Mobile?

Where can I find the Spotify Apps "Hype" and "We are hunted" in my Spotify App on the Android Mobile?

Casual Listener

Where can I find the Spotify Apps "Hype" and "We are hunted" in my Spotify App on the Android Mobile? 

David

Spotify Legend

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Xperia Acro S LT26w Doesn't save offline playlist in SD Card

Hi everyone! I just bought a new LT26w and it goes perfect. When I isntall Spotify I configure my offline playlists (which are 20 Gb offline playlist), and it just get to download 11 Gb, which is the maximum storage capacity for the internal phone me...

Casual Listener

Hi everyone!   I just bought a new LT26w and it goes perfect. When I isntall Spotify I configure my offline playlists (which are 20 Gb offline playlist), and it just get to download 11 Gb, w...

olithicklegs

Casual Listener

962 Views

2 replies

0 likes

  • 962 Views
  • 2 replies
  • 0 likes

this should be free

idc what you do to this post, just this should be free on mobile, screw paying for a premium account, you guys dont make the music

Regular

idc what you do to this post, just this should be free on mobile, screw paying for a premium account, you guys dont make the music

licenced

Community Legend

1967 Views

10 replies

0 likes

  • 1967 Views
  • 10 replies
  • 0 likes

Upgraded but my iPhone doesn't Seem 2 Know It!

I upgraded to Premium earlier today received my receipt via email, logged out and logged back in (nothing still telling me to upgrade), uninstalled and reinstalled app (still nothing), sent an email to support center (no response yet) why am I paying...

Newbie

I upgraded to Premium earlier today received my receipt via email, logged out and logged back in (nothing still telling me to upgrade), uninstalled and reinstalled app (still nothing), sent an email ...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes