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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

379510 Views

541 replies

34 likes

Account
Free
  • 379510 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7718 Views

0 replies

7 likes

  • 7718 Views
  • 0 replies
  • 7 likes

Radio ads / limitations

Few questions I've had from the mobile radio. I have an unlimited account, not a Premium account, will my mobile radio have ads? I created a new station, and the song it played next was just, way wrong, so I gave it a thumbs down and it told me I onl...

Casual Listener

Few questions I've had from the mobile radio.   I have an unlimited account, not a Premium account, will my mobile radio have ads?   I created a new station, and the song it played ...

clarkaddison

Casual Listener

701 Views

2 replies

0 likes

  • 701 Views
  • 2 replies
  • 0 likes

DroidX won't open Spotify

I've installed Spotify using Google Play. The installation completes, but I can't open Spotify. All I see is a white screen and it never opens the app. Any ideas what's happening & how to fix it?

Music Fan

I've installed Spotify using Google Play.  The installation completes, but I can't open Spotify.  All I see is a white screen and it never opens the app.  Any ideas what's happening &a...

licenced

Community Legend

750 Views

1 replies

0 likes

  • 750 Views
  • 1 replies
  • 0 likes

Spotify & Samsung Galaxy Tab

Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?

Casual Listener

Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?

licenced

Community Legend

5017 Views

1 replies

0 likes

  • 5017 Views
  • 1 replies
  • 0 likes

Just wondering if any customer service agents actually read this forum?

I have not seen any truly helpful responses to the deleting offline playlists thread. Any reason why? I mean, a simple "we don't care and are too big to fail" is okay with me.

Music Fan

I have not seen any truly helpful responses to the deleting offline playlists thread.  Any reason why?  I mean, a simple "we don't care and are too big to fail" is okay with me.

licenced

Community Legend

488 Views

3 replies

0 likes

  • 488 Views
  • 3 replies
  • 0 likes

Downloading playlists stuck at 0%

Hello folks. I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta, All login info is correct, premium subscriber. I must say, for a multimilion company, you shure dont have your own software working. I...

Casual Listener

Hello folks.   I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta,  All login info is correct, premium subscriber. I must say, for a...

licenced

Community Legend

2062 Views

5 replies

0 likes

  • 2062 Views
  • 5 replies
  • 0 likes

Assistance in offline mode /Hilfe bei Offline Modus

Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. Now I have downloaded a new phone (5gb free storage + 1...

Newbie

Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. ...

licenced

Community Legend

1841 Views

1 replies

0 likes

  • 1841 Views
  • 1 replies
  • 0 likes

SYNC

Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.

Regular

Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.

licenced

Community Legend

600 Views

3 replies

0 likes

  • 600 Views
  • 3 replies
  • 0 likes

New Spotify version (shown at I/O) for Jelly Bean unavailable

Hi I was watching the "What is new in Android" session from Google I/O 2012 ( http://www.youtube.com/watch?v=Yc8YrVc47TI&feature=g-vrec ). There was a screenshot of the new Spotify version with a better notification. This is the screenshot: I can't f...

Visitor

Hi   I was watching the "What is new in Android" session from Google I/O 2012 ( http://www.youtube.com/watch?v=Yc8YrVc47TI&feature=g-vrec ). There was a screenshot of the new Spotif...

dcdttu

Gig Goer

1935 Views

6 replies

1 likes

  • 1935 Views
  • 6 replies
  • 1 likes

Search not working

Hi, just loaded the app but the search does not return anything. This is on a HTC sensation on android 4. The only search that works is voice.

Regular

Hi, just loaded the app but the search does not return anything. This is on a HTC sensation on android 4. The only search that works is voice.

Sam

Spotify

4687 Views

13 replies

0 likes

  • 4687 Views
  • 13 replies
  • 0 likes

Android Lock screen player not working

I have an HTC sensation 4G on Tmobile with the newest release of official firmware. I can not get the lock screen player to work on my android phone. I have power amp on the same phone, and whenever I have something playing, pressing the top screen w...

Newbie

I have an HTC sensation 4G on Tmobile with the newest release of official firmware. I can not get the lock screen player to work on my android phone. I have power amp on the same phone, and whenever ...

Sn0zz

Casual Listener

1763 Views

2 replies

0 likes

  • 1763 Views
  • 2 replies
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Playlists not syncing

The playlists between my desktop and Android Spotify aren't syncing since applying the latest Android update. I create a playlist in the desktop and it doesn't update on the phone and also create a playlist on the phone and it doesn't update on the d...

Newbie

The playlists between my desktop and Android Spotify aren't syncing since applying the latest Android update. I create a playlist in the desktop and it doesn't update on the phone and also create a p...

Goodman

Spotify Legend

9375 Views

7 replies

2 likes

  • 9375 Views
  • 7 replies
  • 2 likes

Solved!! Android doesn't download offline playlists

So, I am paying $9.99 for this service of playing my music while offline so I don't use my data up... well, it won't work. I mean, I cancelled my Xbox Live Subscription for this Spotify and... I regret it. Please, someone know how to fix it. I'm just...

Casual Listener

So, I am paying $9.99 for this service of playing my music while offline so I don't use my data up... well, it won't work. I mean, I cancelled my Xbox Live Subscription for this Spotify and... I regr...

Goodman

Spotify Legend

22101 Views

38 replies

1 likes

  • 22101 Views
  • 38 replies
  • 1 likes

I have downloaded the same playlist 4 times

Over the past day. Spotify keeps forgetting that I downloaded the list. Any ideas on what the issue is?

Music Fan

Over the past day. Spotify keeps forgetting that I downloaded the list. Any ideas on what the issue is?

Goodman

Spotify Legend

877 Views

1 replies

0 likes

  • 877 Views
  • 1 replies
  • 0 likes

Android app forgetting downloaded playlists

I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?

Music Fan

I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?

Goodman

Spotify Legend

1891 Views

1 replies

2 likes

  • 1891 Views
  • 1 replies
  • 2 likes

Can't sync with Desktop version - no device recognised.

Windows 7, just re-Dled and reinstalled Spotify. HTC Sensation with JB (Adnroid 4.1.1), just uninstalled and reinstalled Spotify. Both on same wifi. I did this because of the issues I've been having. 1. No new playlists on phone when I add them on th...

Casual Listener

Windows 7, just re-Dled and reinstalled Spotify.   HTC Sensation with JB (Adnroid 4.1.1), just uninstalled and reinstalled Spotify.   Both on same wifi.   I did this becaus...

SubEffect

Casual Listener

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashes instantly after login.

Description every time i try to start the app it closes and my phone freezes for a minute or so A more detailed description, using numbered steps 1. i downloaded spotify 2. then i installed spotify 3. after that i logged in 4. i was able to use the a...

Visitor

Description every time i try to start the app it closes and my phone freezes for a minute or so   A more detailed description, using numbered steps 1. i downloaded spotify 2. then i in...

Khelgesson30

Newbie

5080 Views

3 replies

0 likes

  • 5080 Views
  • 3 replies
  • 0 likes

Spotify refuses to go online after update

After updating Spotify on Sony Ericsson Xperia spotify no longer goes on line. This I have tryed so far: - Going online with WLAN - Going online with the cellphone internet - Reinstalling Spotify - Logging in and out of my account. Note: When I shot ...

Casual Listener

    After updating Spotify on Sony Ericsson Xperia spotify no longer goes on line. This I have tryed so far:   - Going online with WLAN - Going online with the cellphone in...

CeleryString

Casual Listener

966 Views

5 replies

0 likes

  • 966 Views
  • 5 replies
  • 0 likes

Shuffle option missing?

I've been looking everywhere for the shuffle option, and simply can't find it at all. Galaxy Nexus if it matters.

Casual Listener

I've been looking everywhere for the shuffle option, and simply can't find it at all. Galaxy Nexus if it matters.

licenced

Community Legend

1172 Views

6 replies

0 likes

  • 1172 Views
  • 6 replies
  • 0 likes