Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 946 Views
  • 0 replies
  • 4 likes

Spotify wont play any songs on my Android?

I have the Premium version so I dont know why its not playing any songs. Two days ago, I put it on offline mode and ever since it won't play anything, even when its not in offline mode. Very frustrating.

  • Newbie
  • I have the Premium version so I dont know why its not playing any songs. Two days ago, I put it on offline mode and ever since it won't play anything, even when its not in offline mode. Very frustrat...
  • meahtenoha
  • Spotify
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Mobile Problem

I just started my 30 day trial of Spotify and It's not letting me play any tracks on my android powered phone, help!

  • Newbie
  • I just started my 30 day trial of Spotify and It's not letting me play any tracks on my android powered phone, help!
  • licenced
  • Community Legend
  • 781 Views
  • 3 replies
  • 0 likes
  • 781 Views
  • 3 replies
  • 0 likes

Shuffle function on android?

Can someone please tell me if there are an shuffle function on the Spotify app on Android and how I can find it? I will be really thankful!

  • Casual Listener
  • Can someone please tell me if there are an shuffle function on the Spotify app on Android and how I can find it?   I will be really thankful!
  • danielleg1989
  • Casual Listener
  • 837 Views
  • 4 replies
  • 0 likes
  • 837 Views
  • 4 replies
  • 0 likes

Problem with randomly muting on my galaxy s3

Hi. Im having some problems with my galaxy s3 as spotify just randomly mutes songs, can happen right in the middle of songs or the beginning. tried reinstalling spotify, my whole phone etc, still the same problem. if i switch to a new song it starts ...

  • Casual Listener
  • Hi. Im having some problems with my galaxy s3 as spotify just randomly mutes songs, can happen right in the middle of songs or the beginning. tried reinstalling spotify, my whole phone etc, still the...
  • kdaniean
  • Newbie
  • 3103 Views
  • 6 replies
  • 0 likes
  • 3103 Views
  • 6 replies
  • 0 likes

How can I sync playlists with the files already on my SD card?

I have an HTC Evo 3D with the latest Spotify app version. I moved the physical music files for Ingrid Michealson's new album "Human Again" (currently not released on Spotify for streaming) to my SD card, hoping that I could create a playlist from my ...

  • Newbie
  • I have an HTC Evo 3D with the latest Spotify app version. I moved the physical music files for Ingrid Michealson's new album "Human Again" (currently not released on Spotify for streaming) to my SD c...
  • licenced
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

This is how I solved all of my problems with the Android app

Okay, so, first, my issues with the app were: after downloading a playlist, some time later when trying to play it offline it suddenly appeared as not downloaded (very frustrating) local files not synching tracks not showing up in app general frustra...

  • Music Fan
  • Okay, so, first, my issues with the app were:   after downloading a playlist, some time later when trying to play it offline it suddenly appeared as not downloaded (very frustrating) loc...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Wrong facebook-account

Somebody else is logging im to my spotify-account with his facebook-account. I registered with my e-mail. How can I change to my own facebook? I have another persons name and picture. I even have his friends on my list. If I log in with my own facebo...

  • Casual Listener
  • Somebody else is logging im to my spotify-account with his facebook-account. I registered with my e-mail. How can I change to my own facebook? I have another persons name and picture. I even have his...
  • meahtenoha
  • Spotify
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Syncing local tracks to android.

FAQ says: You can use Spotify to sync your own local files to the Spotify app on your Android or iOS device.Make a playlist on your computer containing music from your Local music filesConnect your computer and phone to the same WiFi networkOpen Spot...

  • Casual Listener
  • FAQ says:   You can use Spotify to sync your own local files to the Spotify app on your Android or iOS device. Make a playlist on your computer containing music from your Local music files ...
  • Boj61
  • Casual Listener
  • 3544 Views
  • 1 replies
  • 0 likes
  • 3544 Views
  • 1 replies
  • 0 likes

Spotify will not open right

Well, I downloaded the app today (I have Sprint's Nexus) and for the first time it worked well. But then when I got out of work, I tried to stream it through my car but it kept loading. And loading. And still loading. I thought it was a connection pr...

  • Newbie
  • Well, I downloaded the app today (I have Sprint's Nexus) and for the first time it worked well. But then when I got out of work, I tried to stream it through my car but it kept loading. And loading. ...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

search and syncing not working ?

Anyone not getting list synced and not getting search to work on their android devices ? works fine on my computer on the same internet connection ... and yes I have a premium subscription...

  • Casual Listener
  • Anyone not getting list synced and not getting search to work on their android devices ? works fine on my computer on the same internet connection ... and yes I have a premium subscription... &nbsp...
  • hishmacla
  • Casual Listener
  • 1368 Views
  • 8 replies
  • 0 likes
  • 1368 Views
  • 8 replies
  • 0 likes

Missing tracks on Android

So yeah On my desktop I have everything and all my tracks, But on my Android I have 7 Tracks per playlist and starred, where i had 44 on my main playlist and 58 on my starred list... Anyone else having this problem and could help sorting it out ? ple...

  • Regular
  • So yeah On my desktop I have everything and all my tracks, But on my Android I have 7 Tracks per playlist and starred, where i had 44 on my main playlist and 58 on my starred list... Anyone else havi...
  • Panacotta
  • Music Fan
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

instantly crashes after login

hi! I am currently on a samsung galaxy note, how ever ive had the same problems with my htc desire hd and sensation. The app crashes after the update. Every time. Ive tried all the steps here in the forum. I also tried formating the sd card and tried...

  • Visitor
  • hi! I am currently on a samsung galaxy note, how ever ive had the same problems with my htc desire hd and sensation. The app crashes after the update. Every time. Ive tried all the steps here in th...
  • Richard
  • Community Legend
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

i paid for unlimited and was charged the 4.99 still cant play tracks a week later

every time i log in everything is available, the only thing is everything is in light grey and says track not available. I have tried everything including reinstalling and the problem is still there. i sent out two emails to spotify for help last wee...

  • Casual Listener
  • every time i log in everything is available, the only thing is everything is in light grey and says track not available. I have tried everything including reinstalling and the problem is still there....
  • meahtenoha
  • Spotify
  • 408 Views
  • 5 replies
  • 0 likes
  • 408 Views
  • 5 replies
  • 0 likes

error 403

I tried to download Spotify free, but still got the message error 403. Therefore I shut down Wifi (was recommended), but that didn't help either, error 923. What can I do to install Spotify on my mobile? Hannes

  • Casual Listener
  • I tried to download Spotify free, but still got the message error 403. Therefore I shut down Wifi (was recommended), but that didn't help either, error 923. What can I do to install Spotify on my m...
  • DvdBerg
  • Casual Listener
  • 2775 Views
  • 10 replies
  • 0 likes
  • 2775 Views
  • 10 replies
  • 0 likes

Not all songs available

Just curious as to why I'm not able to play all the songs in my playlist on my phone?

  • Newbie
  • Just curious as to why I'm not able to play all the songs in my playlist on my phone?
  • apgoldst
  • Regular
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Missing randomize, back and forward controls

Hi, since last update of spotify I'm missing the option to put a playlist in random, and the forward / back-buttons in my HTC Sensation S running android 4.0.4. I must say i hate to have lost those options, when in a car driving alone you want to put...

  • Casual Listener
  • Hi, since last update of spotify I'm missing the option to put a playlist in random, and the forward / back-buttons in my HTC Sensation S running android 4.0.4.   I must say i hate to have...
  • Tanween
  • Casual Listener
  • 547 Views
  • 2 replies
  • 0 likes
  • 547 Views
  • 2 replies
  • 0 likes

Solved!! listening to radio broadcast on android device

Apologies if this has been asked previously: I know I can listen to radio using desktop version of Spotify. Question is: how do I listen to / see the radio station listings while using my Android phone. All I seem to be able to do with the device is ...

  • Newbie
  • Apologies if this has been asked previously:  I know I can listen to radio using desktop version of Spotify.  Question is:  how do I listen to / see the radio station listings while us...
  • licenced
  • Community Legend
  • 819 Views
  • 5 replies
  • 0 likes
  • 819 Views
  • 5 replies
  • 0 likes

spotify not working in samsung galaxy s3

Hi, Spotify is not working in my new phone. When I dowload the playlist and try to play the song it simply says: Song not available. I really don't know what I am doing wrong, tried downloading again and again. Please help!

  • Newbie
  • Hi,   Spotify is not working in my new phone. When I dowload the playlist  and try to play the song it simply says: Song not available. I really don't know what I am doing wrong, tr...
  • licenced
  • Community Legend
  • 1154 Views
  • 1 replies
  • 0 likes
  • 1154 Views
  • 1 replies
  • 0 likes

HTC one V compatible with spotify?

Is the HTC One V compatible with spotify when using a SDHC 16GB card?

  • Newbie
  • Is the HTC One V compatible with spotify when using a SDHC 16GB card?
  • 735 Views
  • 0 replies
  • 0 likes
  • 735 Views
  • 0 replies
  • 0 likes

i need help please! so frustrated!

ok so im connected to the same network and my phone is too, i have the spotify app on my phone, and i have the desktop app on my computer, i have subscribed to the premium subscription, my computer can download offline playlists but my phone cant. i ...

  • Newbie
  • ok so im connected to the same network and my phone is too, i have the spotify app on my phone, and i have the desktop app on my computer, i have subscribed to the premium subscription, my computer c...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes