Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
376770 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've been looking everywhere for the shuffle option, and simply can't find it at all. Galaxy Nexus if it matters.
I've been looking everywhere for the shuffle option, and simply can't find it at all. Galaxy Nexus if it matters.
Community Legend
1172 Views
6 replies
0 likes
What happens is when I download a playlist onto my phone and then 'Un-Download' it, the space taken by the app does not change, meaning the tracks have been cached on my device and are taking up space, so they are not actually deleted. It surprises m...
What happens is when I download a playlist onto my phone and then 'Un-Download' it, the space taken by the app does not change, meaning the tracks have been cached on my device and are taking up spac...
Community Legend
1555 Views
1 replies
1 likes
Hello, When I am driving I leave my phone on my passenger seat so I can easily change to the next track. Unfortunately, while doing this, sometimes the headphone jack comes slightly unplugged. Even the slightest movement seems to close the app as it ...
Hello, When I am driving I leave my phone on my passenger seat so I can easily change to the next track. Unfortunately, while doing this, sometimes the headphone jack comes slightly ...
Community Legend
1523 Views
1 replies
0 likes
So i am using the Spotify Premium App for some time now and i am pretty happy about everything except for one fact.The Galaxy S2 has an internal storage ( ~2 gb called internal storage ) an internal USB Storage ( ~12gb called Internal SD ) and an SD ...
So i am using the Spotify Premium App for some time now and i am pretty happy about everything except for one fact. The Galaxy S2 has an internal storage ( ~2 gb called internal storage ) an inter...
Community Legend
2655 Views
6 replies
0 likes
I listen to all types of music, but when I radio rap, which tends to have strong language, it gives me the censored versions. Is there a way to opt out of this feature, as I despise censorship especially in my music. Please fix this because I'm an ad...
I listen to all types of music, but when I radio rap, which tends to have strong language, it gives me the censored versions. Is there a way to opt out of this feature, as I despise censorship ...
Community Legend
1068 Views
3 replies
2 likes
As it says in the subject the spotify app keeps erasing all the "offlined" (downloaded) tracks, after the whole playlist (ca. 600 tracks) is downloaded. This problem occurred after the latest update I believe it was: 0.5.2.87. Im running it on the in...
As it says in the subject the spotify app keeps erasing all the "offlined" (downloaded) tracks, after the whole playlist (ca. 600 tracks) is downloaded. This problem occurred after the latest update ...
Spotify Legend
96771 Views
11 replies
12 likes
I purchased premium just to get the music to my phone, but then I found out that it is not compatible with the Spotify App. My phone is a HTC Tattoo.Is there no other way than the app to get the music to the phone?
I purchased premium just to get the music to my phone, but then I found out that it is not compatible with the Spotify App. My phone is a HTC Tattoo. Is there no other way than the app to get the ...
Community Legend
997 Views
3 replies
0 likes
Is Samsung 5512 supported (gingerbread) my screen goes blank when I start the app.
Is Samsung 5512 supported (gingerbread) my screen goes blank when I start the app.
Community Legend
824 Views
2 replies
0 likes
Hi there, I didn't use Spotify yesterday until the preview app was announced and I installed it. Since installing it yesterday shortly after it was announced I've been using it a fair amount. I have only listened to music in playlists already downloa...
Hi there, I didn't use Spotify yesterday until the preview app was announced and I installed it. Since installing it yesterday shortly after it was announced I've been using it a fair amou...
Spotify Legend
79042 Views
91 replies
7 likes
I want to be able to control spotify from screen saver with out having to swipe away the screen saver to access spotify.
I want to be able to control spotify from screen saver with out having to swipe away the screen saver to access spotify.
Community Legend
6091 Views
13 replies
0 likes
I am probably right in saying that they show up as the 'Cache'? There is no other reason why my cache for the Spotify app should be >500MB....
I am probably right in saying that they show up as the 'Cache'? There is no other reason why my cache for the Spotify app should be >500MB....
Community Legend
1897 Views
4 replies
0 likes
two playlists show downloaded but inside all is gray and won't play... using android free radio... Many thanks, Jack
two playlists show downloaded but inside all is gray and won't play... using android free radio... Many thanks, Jack
Community Legend
1007 Views
8 replies
0 likes
Hi there,After first installing the new beta app for ICS on my Galaxy S2, the lock screen widget functioned properly. However, now it does not seem to function anylonger.Tips anyone? It functioned using pin code, I've tried all other security options...
Hi there, After first installing the new beta app for ICS on my Galaxy S2, the lock screen widget functioned properly. However, now it does not seem to function anylonger. Tips anyone? It functione...
Newbie
2650 Views
4 replies
0 likes
I tried replying to the "solved" issue but it is now closed. Old thread: http://community.spotify.com/t5/Mobile-Android/Songs-stop-playing-app-going-offline/td-p/82935 Description When in Radio or streaming song will play until end of current selecte...
I tried replying to the "solved" issue but it is now closed. Old thread: http://community.spotify.com/t5/Mobile-Android/Songs-stop-playing-app-going-offline/td-p/82935 Desc...
Casual Listener
629 Views
2 replies
0 likes
I left Spotify for MOG because 96kbps OGG VORBIS is a nonstarter. MOG uses AAC-HE at half the bitrate. This means: - I do not blow out my new 2GB/month data cap from streaming 30-60 mins/day - On 3G, instead of constant dropouts in midtown Manhattan ...
I left Spotify for MOG because 96kbps OGG VORBIS is a nonstarter. MOG uses AAC-HE at half the bitrate. This means: - I do not blow out my new 2GB/month data cap from streaming 30-6...
Community Legend
723 Views
3 replies
0 likes
I used the preview version on my desire hd and it worked great. I then upgraded to the final release and started getting problems. The app seems to go onlineand offline at will and songs stop playing at random. Even the downloaded songs and even if t...
I used the preview version on my desire hd and it worked great. I then upgraded to the final release and started getting problems. The app seems to go onlineand offline at will and songs stop playing...
Spotify Legend
19551 Views
66 replies
2 likes
Razr; Android 4.0.4. I can't get Spotify to work at all when USB is plugged in to charge, which is a bit of a deal-breaker for me since the Razr kinda needs to be charged continously if you expect to walk out of the home or office without a half-dead...
Razr; Android 4.0.4. I can't get Spotify to work at all when USB is plugged in to charge, which is a bit of a deal-breaker for me since the Razr kinda needs to be charged continously if you exp...
Community Legend
6280 Views
3 replies
0 likes
what a bunch of bull**uh-oh**! do they think that throwing radio at us will distract us from all of the other bugs that make the app unusable? not to mention the fact that the radio functionality (as expected) introduces a whole new set of bugs... re...
what a bunch of bull**uh-oh**! do they think that throwing radio at us will distract us from all of the other bugs that make the app unusable? not to mention the fact that the radio funct...
Casual Listener
984 Views
7 replies
0 likes
I downloaded about 1500 songs in my playlists to my sdcard on Android. Today, the app crashed. When I started it again, all playlists indicated that they're not downloaded, even though the files are still on the SD card! Now I have to download all so...
I downloaded about 1500 songs in my playlists to my sdcard on Android. Today, the app crashed. When I started it again, all playlists indicated that they're not downloaded, even though the files are ...
Community Legend
650 Views
3 replies
1 likes
I have a premium account, the desktop application works perfectly fine but for some reason the app of my htc will not play any song at all.
I have a premium account, the desktop application works perfectly fine but for some reason the app of my htc will not play any song at all.
Community Legend
4597 Views
5 replies
0 likes
